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Department of Justice Ransomware


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10 replies to this topic

#1 tvarnell

tvarnell

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  • Local time:04:19 AM

Posted 07 August 2013 - 02:53 AM

Greetings,

My computer was infected with the DOJ Ransomware. I kickstarted it  using the HitmanPro, which removed the malware, however my IE does not function and I cannot run mbam. Everything else seems to be working fine. Please help. I work from home on this computer and need it up and running again soon....thank you so much for your help with this. I really appreciate your time and effort(s).



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#2 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 07 August 2013 - 02:17 PM



Hello tvarnell

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.


Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.





I need to get some reports to get a base to start from so I need you to run these programs first.



-Download DDS-
  • Please download DDS from one of the links below and save it to your desktop:

    dds_scr.gif
    Download DDS and save it to your desktop

    Link1
    Link2
    Link3
    • Double-Click on dds.scr and a command window will appear. This is normal.
    • Shortly after two logs will appear:
      • DDS.txt
      • Attach.txt
    • A window will open instructing you save & post the logs
    • Save the logs to a convenient place such as your desktop
    • Copy the contents of both logs & post in your next reply
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 tvarnell

tvarnell
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Posted 08 August 2013 - 11:36 AM

Hi Gringo,

 

Thank you for responding to my post. Here are the logs you requested.

 

DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 6.0.2900.5512
Run by Trevor at 11:11:45 on 2013-08-08
Microsoft Windows XP Professional  5.1.2600.3.1252.1.1033.18.3071.2445 [GMT -5:00]
.
AV: McAfee Anti-Virus and Anti-Spyware *Enabled/Updated* {84B5EE75-6421-4CDE-A33A-DD43BA9FAD83}
FW: McAfee Firewall *Enabled*
.
============== Running Processes ================
.
C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\Dell\DellDock\DockLogin.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\APC\APC PowerChute Personal Edition\mainserv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Common Files\MAGIX Services\Database\bin\FABS.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Mcafee\McSvcHost\McSvHost.exe
C:\Program Files\Common Files\Motive\McciCMService.exe
C:\WINDOWS\system32\mfevtps.exe
C:\Program Files\Common Files\McAfee\SystemCore\mfefire.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Common Files\McAfee\SystemCore\mcshield.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\S4F\Filter7.exe
C:\Program Files\McAfee.com\Agent\mcagent.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Windows Desktop Search\WindowsSearch.exe
C:\Program Files\Sony\Sony Picture Utility\PMBCore\SPUVolumeWatcher.exe
C:\Program Files\APC\APC PowerChute Personal Edition\apcsystray.exe
c:\PROGRA~1\mcafee\VIRUSS~1\mcvsshld.exe
C:\WINDOWS\explorer.exe
C:\WINDOWS\system32\SearchProtocolHost.exe
C:\WINDOWS\system32\SearchFilterHost.exe
C:\WINDOWS\system32\ntvdm.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k hpdevmgmt
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\system32\svchost.exe -k imgsvc
.
============== Pseudo HJT Report ===============
.
BHO: Shareaza Web Download Hook: {0EEDB912-C5FA-486F-8334-57288578C627} - LocalServer32 - <no file>
BHO: DriveLetterAccess: {5CA3D70E-1895-11CF-8E15-001234567890} - c:\windows\system32\dla\DLASHX_W.DLL
BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - c:\program files\google\googletoolbarnotifier\5.7.8313.1002\swg.dll
BHO: McAfee SiteAdvisor BHO: {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\program files\mcafee\siteadvisor\McIEPlg.dll
TB: Google Toolbar: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: McAfee SiteAdvisor Toolbar: {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\program files\mcafee\siteadvisor\McIEPlg.dll
TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [S4F] c:\program files\s4f\Filter7.exe
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [mcui_exe] "c:\program files\mcafee.com\agent\mcagent.exe" /runkey
mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
dRunOnce: [tscuninstall] c:\windows\system32\tscupgrd.exe
StartupFolder: c:\docume~1\trevor\startm~1\programs\startup\pmbmed~1.lnk - c:\program files\sony\sony picture utility\pmbcore\SPUVolumeWatcher.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\apcups~1.lnk - c:\program files\apc\apc powerchute personal edition\Display.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\filter7.lnk - c:\program files\s4f\Filter7.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\window~1.lnk - c:\program files\windows desktop search\WindowsSearch.exe
uPolicies-Explorer: NoDriveTypeAutoRun = dword:323
uPolicies-Explorer: NoDriveAutoRun = dword:67108863
uPolicies-Explorer: NoDrives = dword:0
mPolicies-Explorer: NoDriveAutoRun = dword:67108863
mPolicies-Explorer: NoDriveTypeAutoRun = dword:323
mPolicies-Explorer: NoDrives = dword:0
mPolicies-Explorer: NoDriveTypeAutoRun = dword:323
mPolicies-Explorer: NoDriveAutoRun = dword:67108863
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: Download with &Shareaza - c:\program files\shareaza\RazaWebHook32.dll/3000
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
LSP: c:\windows\system32\wins4f.dll
.
INFO: HKCU has more than 50 listed domains.
If you wish to scan all of them, select the 'Force scan all domains' option.
.
DPF: {33415AC7-AFFA-4D55-B41C-C64C0D07DFCA} - hxxps://h50203.www5.hp.com/WCLWEB/cabs/HPISWebManager.CAB
DPF: {50561951-8BB4-41D3-A6AA-5EAD2239CB53} - hxxps://webcenter.elendersolutions.com/WebCenter/WebResource.axd?d=ifwcp3W6geRYScAlG34W1AprTd36-vvYqVPTVayaikjoCa3047B3rlm0xGzk_q-5O2sVYljU8d8m80pyk7V-6npW_mjBvG80w6AXNsdDKLysv2AWly52mUAKtcJvu7wj1Cmgac1YdFR74276ainUsjntoi0TuEqkwJ-DaRjpi6FiCHoL0&t=634510047840000000
DPF: {682C59F5-478C-4421-9070-AD170D143B77} - hxxp://dell.com/support/troubleshooting/Content/Ode/pcd86.cab
DPF: {73ECB3AA-4717-450C-A2AB-D00DAD9EE203} - hxxp://h20614.www2.hp.com/ediags/gmd/Install/Cab/hpdetect119.cab
DPF: {83A4D5A6-E2C1-4EDD-AD48-1A1C50BD06EF} - hxxp://www.clearcapital.com/imageUpload/ImageUploader6.cab
DPF: {B4628728-E3F0-44A2-BEC8-F838555AE780} - hxxps://vendors.isgn.com/Komodo/common/forms/cab/AuthenticBrowserEdition.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
DPF: {EDFCB7CB-942C-4822-AF14-F0B687409848} - hxxps://www.mainstreetval.com/ImageUploader4.cab
TCP: NameServer = 192.168.1.1
TCP: Interfaces\{C2EED7D0-343C-4377-8A64-673EC36F1C55} : DHCPNameServer = 192.168.1.1
Filter: application/x-mfe-ipt - {3EF5086B-5478-4598-A054-786C45D75692} - c:\program files\mcafee\msc\McSnIePl.dll
Handler: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\program files\mcafee\siteadvisor\McIEPlg.dll
Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\program files\mcafee\siteadvisor\McIEPlg.dll
Notify: AtiExtEvent - Ati2evxx.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Windows Desktop Search Namespace Manager - {56F9679E-7826-4C84-81F3-532071A8BCC5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dll
mASetup: {44BBA840-CC51-11CF-AAFA-00AA00B6015C} - "c:\progra~1\outlook express\setup50.exe" /APP:OE /CALLER:WINNT /user /install
mASetup: {7790769C-0471-11d2-AF11-00C04FA35D02} - "c:\progra~1\outlook express\setup50.exe" /APP:WAB /CALLER:WINNT /user /install
.
============= SERVICES / DRIVERS ===============
.
R0 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2011-3-13 565888]
R1 mfetdi2k;McAfee Inc. mfetdi2k;c:\windows\system32\drivers\mfetdi2k.sys [2013-3-14 91640]
R1 SAVRKBootTasks;Boot Tasks Driver;c:\windows\system32\SAVRKBootTasks.sys [2011-6-22 18816]
R2 DockLoginService;Dock Login Service;c:\program files\dell\delldock\DockLogin.exe [2008-12-18 155648]
R2 Fabs;FABS - Helping agent for MAGIX media database;c:\program files\common files\magix services\database\bin\FABS.exe [2009-2-3 1155072]
R2 fssfltr;FssFltr;c:\windows\system32\drivers\fssfltr_tdi.sys [2009-8-9 54752]
R2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;c:\program files\common files\mcafee\mcsvchost\McSvHost.exe [2013-3-14 167784]
R2 McMPFSvc;McAfee Personal Firewall Service;c:\program files\common files\mcafee\mcsvchost\McSvHost.exe [2013-3-14 167784]
R2 McNaiAnn;McAfee VirusScan Announcer;c:\program files\common files\mcafee\mcsvchost\McSvHost.exe [2013-3-14 167784]
R2 McProxy;McAfee Proxy Service;c:\program files\common files\mcafee\mcsvchost\McSvHost.exe [2013-3-14 167784]
R2 McShield;McAfee McShield;c:\program files\common files\mcafee\systemcore\mcshield.exe [2013-3-14 203840]
R2 mfefire;McAfee Firewall Core Service;c:\program files\common files\mcafee\systemcore\mfefire.exe [2013-3-14 169320]
R2 mfevtp;McAfee Validation Trust Protection Service;c:\windows\system32\mfevtps.exe [2011-7-10 172416]
R3 cfwids;McAfee Inc. cfwids;c:\windows\system32\drivers\cfwids.sys [2013-3-14 60920]
R3 hitmanpro37;HitmanPro 3.7 Support Driver;c:\windows\system32\drivers\hitmanpro37.sys [2013-8-8 30464]
R3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2013-8-7 40776]
R3 mfeavfk;McAfee Inc. mfeavfk;c:\windows\system32\drivers\mfeavfk.sys [2013-3-14 235264]
R3 mfefirek;McAfee Inc. mfefirek;c:\windows\system32\drivers\mfefirek.sys [2013-3-14 363080]
R3 mfendiskmp;mfendiskmp;c:\windows\system32\drivers\mfendisk.sys [2013-3-14 84904]
S0 cerc6;cerc6; [x]
S3 FirebirdServerMAGIXInstance;Firebird Server - MAGIX Instance;c:\program files\common files\magix services\database\bin\fbserver.exe [2008-8-7 3276800]
S3 fsssvc;Windows Live Family Safety Service;c:\program files\windows live\family safety\fsssvc.exe [2010-4-28 704872]
S3 HipShieldK;McAfee Inc. HipShieldK;c:\windows\system32\drivers\HipShieldK.sys [2013-3-14 146872]
S3 HPFXFAX;HPFXFAX;c:\windows\system32\drivers\hpfxfax.sys [2011-10-5 20504]
S3 MEMSWEEP2;MEMSWEEP2;\??\c:\windows\system32\98.tmp --> c:\windows\system32\98.tmp [?]
S3 mfebopk;McAfee Inc. mfebopk;c:\windows\system32\drivers\mfebopk.sys [2013-3-14 65928]
S3 mfendisk;McAfee Core NDIS Intermediate Filter;c:\windows\system32\drivers\mfendisk.sys [2013-3-14 84904]
S3 mferkdet;McAfee Inc. mferkdet;c:\windows\system32\drivers\mferkdet.sys [2013-3-14 92632]
.
=============== Created Last 30 ================
.
2013-08-08 16:11:07 -------- d--h--w- c:\windows\PIF
2013-08-08 13:39:57 30464 ----a-w- c:\windows\system32\drivers\hitmanpro37.sys
2013-08-08 13:23:58 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin5.dll
2013-08-08 13:23:58 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin4.dll
2013-08-08 13:23:58 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin3.dll
2013-08-08 13:23:58 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin2.dll
2013-08-08 13:23:58 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin.dll
2013-08-07 08:51:58 26112 -c--a-w- c:\windows\system32\dllcache\EXCH_seos.dll
2013-08-07 08:50:57 10096640 -c--a-w- c:\windows\system32\dllcache\hwxcht.dll
2013-08-07 08:37:51 24661 -c--a-w- c:\windows\system32\dllcache\spxcoins.dll
2013-08-07 08:37:51 24661 ----a-w- c:\windows\system32\spxcoins.dll
2013-08-07 08:37:51 13312 -c--a-w- c:\windows\system32\dllcache\irclass.dll
2013-08-07 08:37:51 13312 ----a-w- c:\windows\system32\irclass.dll
2013-08-07 08:37:32 16535 ----a-r- c:\windows\SET161.tmp
2013-08-07 08:37:28 1088840 ----a-r- c:\windows\SET155.tmp
2013-08-07 08:37:26 1296669 ----a-r- c:\windows\SET152.tmp
2013-08-07 08:09:44 40776 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2013-08-07 08:00:25 -------- d-----w- c:\windows\system32\wbem\repository\FS
2013-08-07 08:00:25 -------- d-----w- c:\windows\system32\wbem\Repository
2013-08-07 07:49:22 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2013-08-07 01:10:26 -------- d-----w- c:\docume~1\alluse~1\application data\HitmanPro
2013-08-06 22:08:59 68608 -c--a-w- c:\windows\system32\dllcache\iisext51.dll
2013-08-06 22:08:59 68608 ----a-w- c:\windows\system32\iisext.dll
2013-08-06 22:08:59 64512 -c--a-w- c:\windows\system32\dllcache\iismap.dll
2013-08-06 22:08:59 64512 ----a-w- c:\windows\system32\iismap.dll
2013-08-06 22:08:59 46592 -c--a-w- c:\windows\system32\dllcache\coadmin.dll
2013-08-06 22:08:59 290816 -c--a-w- c:\windows\system32\dllcache\adsiis51.dll
2013-08-06 22:08:59 290816 ----a-w- c:\windows\system32\adsiis.dll
2013-08-06 22:08:59 14336 -c--a-w- c:\windows\system32\dllcache\exstrace.dll
2013-08-06 22:08:59 14336 ----a-w- c:\windows\system32\exstrace.dll
2013-08-06 22:08:59 133632 -c--a-w- c:\windows\system32\dllcache\iisrtl.dll
2013-08-06 22:08:59 133632 ----a-w- c:\windows\system32\iisRtl.dll
2013-08-06 22:08:59 13312 -c--a-w- c:\windows\system32\dllcache\infoadmn.dll
2013-08-06 22:08:59 13312 ----a-w- c:\windows\system32\infoadmn.dll
2013-08-06 21:48:16 16535 ----a-r- c:\windows\SET2AF.tmp
2013-08-06 21:48:12 1088840 ----a-r- c:\windows\SET2A3.tmp
2013-08-06 21:48:10 1296669 ----a-r- c:\windows\SET2A0.tmp
2013-08-06 16:37:08 -------- d-----w- c:\windows\Dell
.
==================== Find3M  ====================
.
2013-07-11 16:36:03 71048 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2013-07-11 16:36:03 692104 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2013-06-11 23:20:26 8610696 ----a-w- c:\windows\system32\FlashPlayerInstaller.exe
2013-06-04 16:08:39 14965064 ----a-w- C:\picasa39-setup.exe
2013-01-07 14:32:16 33546240 ----a-w- c:\program files\GUT391.tmp
2012-11-27 14:56:54 5007302 ------r- c:\program files\ComboFix.exe
2012-11-27 12:45:48 10669896 ----a-w- c:\program files\mbam-setup.exe
2012-09-24 11:02:29 5154304 ----a-w- c:\program files\WindowsDefender.msi
2011-07-11 16:44:44 1221104 ----a-w- c:\program files\file_shredder_setup.exe
2010-11-20 15:16:16 3137976 ----a-w- c:\program files\DMSetup.exe
2010-11-20 14:59:15 1373616 ----a-w- c:\program files\MCPR.exe
2010-11-19 22:51:28 6153352 ----a-w- c:\program files\mbam-setup-1.46.exe
2010-11-19 22:46:51 3194296 ----a-w- c:\program files\spywareblastersetup44.exe
2010-11-19 22:42:08 2449338 ----a-w- c:\program files\bhr.exe
2010-11-19 22:35:33 482837 ----a-w- c:\program files\spywareguardsetup.exe
2010-11-09 00:08:57 3249480 ----a-w- c:\program files\UnityWebPlayer.exe
2010-10-07 09:33:24 568664 ----a-w- c:\program files\GoogleEarthPluginSetup.exe
2010-05-06 22:05:52 6260088 ----a-w- c:\program files\Silverlight.exe
2010-04-16 15:18:35 1480666 ----a-w- c:\program files\FilterPakWin77.EXE
2009-08-19 16:51:20 18015723 ----a-w- c:\program files\vlc-1.0.1-win32.exe
.
============= FINISH: 11:11:58.31 ===============
 

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows XP Professional
Boot Device: \Device\HarddiskVolume2
Install Date: 8/7/2013 3:52:42 AM
System Uptime: 8/8/2013 8:39:31 AM (3 hours ago)
.
Motherboard: Dell Inc. |  | 0U880P
Processor: Intel Pentium III Xeon processor | CPU 1 | 2327/333mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 456 GiB total, 402.083 GiB free.
D: is CDROM ()
E: is FIXED (FAT32) - 30 GiB total, 0.162 GiB free.
F: is Removable
G: is Removable
H: is Removable
I: is Removable
J: is Removable
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
RP1: 8/7/2013 4:09:20 AM - System Checkpoint
RP2: 8/7/2013 5:27:10 AM - Restore Operation
RP3: 8/8/2013 6:30:04 AM - System Checkpoint
.
==== Installed Programs ======================
.
32 Bit HP CIO Components Installer
ACI Forms Client
Adobe Flash Player 10 Plugin
Adobe Flash Player 11 ActiveX
Adobe Reader X (10.1.7)
Altova Authentic® 2012 sp1 Community Edition
APC PowerChute Personal Edition
Apple Application Support
Apple Mobile Device Support
Apple Software Update
ATI Catalyst Control Center
ATI Display Driver
Aurigma Image Uploader Redistributable 7.0.37
Auslogics Registry Cleaner
Bonjour
Browser Hijack Recover(BHR) 3.0
Catalyst Control Center - Branding
Catalyst Control Center Core Implementation
Catalyst Control Center Graphics Full Existing
Catalyst Control Center Graphics Full New
Catalyst Control Center Graphics Light
Catalyst Control Center Graphics Previews Common
Catalyst Control Center Localization All
ccc-core-preinstall
ccc-core-static
ccc-utility
CCC Help Chinese Standard
CCC Help Chinese Traditional
CCC Help English
CCC Help French
CCC Help German
CCC Help Hungarian
CCC Help Italian
CCC Help Japanese
CCC Help Korean
CCC Help Portuguese
CCC Help Spanish
CCC Help Turkish
Citrix ICA Web Client
Compatibility Pack for the 2007 Office system
CVE-2013-1347
D1400
D1400_Help
Dell Dock
Dell Driver Reset Tool
Dell Support Center
Dell System Restore
Destination Component
DeviceDiscovery
DeviceFunctionQFolder
DeviceManagementQFolder
Disk Cleaner (remove only)
dj_sf_ProductContext
dj_sf_software
dj_sf_software_req
DVD Architect Studio 5.0
Easy Photo Maker
File Shredder 2.0
FilterPak for Windows
Finiti Worksite Client
Firebird SQL Server - MAGIX Edition
First Step Guide
Google Earth Plug-in
Google Toolbar for Internet Explorer
Google Update Helper
Hewlett-Packard ACLM.NET v1.1.0.0
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
HP Color LaserJet CM1312 MFP Series 5.0
HP Deskjet 8.0 Software
HP Imaging Device Functions 10.0
HP Update
hppCLJCM1312
hppFaxDrvCM1312
hppFaxUtilityCM1312
hppFonts
HPPhotoSmartExpress
hppManualsCM1312
HPProductAssistant
hppscanCM1312
hppScanToCM1312
hppSendFaxCM1312
ImageMixer VCD2
InstantShareAlert
Intel A/V Codecs V2.0
Internet Explorer (Enable DEP)
iTunes
Java™ 6 Update 13
Junk Mail filter update
MAGIX Screenshare
Malwarebytes Anti-Malware version 1.75.0.1300
McAfee SecurityCenter
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Security Update (KB2656353)
Microsoft .NET Framework 1.1 Security Update (KB2656370)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft Application Error Reporting
Microsoft Choice Guard
Microsoft Download Manager
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007
Microsoft Office File Validation Add-In
Microsoft Office Home and Student 2007
Microsoft Office Live Add-in 1.5
Microsoft Office OneNote MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Silverlight
Microsoft Software Update for Web Folders  (English) 12
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Sync Framework Runtime Native v1.0 (x86)
Microsoft Sync Framework Services Native v1.0 (x86)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
MSN
MSVCRT
MSVCRT Redists
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MSXML 6.0 Parser (KB927977)
Music Transfer
OGA Notifier 2.0.0048.0
PDF-Viewer
Picasa 3
PowerDVD DX
Primo
QuickTime
Readiris Pro 11
Realtek High Definition Audio Driver
Roxio Creator Audio
Roxio Creator Copy
Roxio Creator Data
Roxio Creator DE
Roxio Creator Tools
Roxio Express Labeler 3
Roxio Update Manager
Runtime
Safari
Scan
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2736416)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2840629)
Security Update for Microsoft Office 2007 suites (KB2596615) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687309) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687311) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687441) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687499) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760416) 32-Bit Edition
Security Update for Microsoft Office Excel 2007 (KB2687307) 32-Bit Edition
Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
Security Update for Microsoft Office Word 2007 (KB2760421) 32-Bit Edition
Segoe UI
Shared C Run-time for x86
Skins
Sonic UDF Reader
Sony Picture Utility
Sony USB Driver
Sophos Anti-Rootkit 1.5.4
Sound Forge Audio Studio 10.0
SpywareBlaster 4.4
Toolbox
TrayApp
UniPrint Client 3.0
Unload
UnloadSupport
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Vegas Movie Studio HD 11.0
Vegas Movie Studio HD Platinum 11.0
VLC media player 1.0.1
VoiceOver Kit
WebFldrs XP
WebReg
Windows Live Call
Windows Live Communications Platform
Windows Live Essentials
Windows Live Family Safety
Windows Live Mail
Windows Live Messenger
Windows Live Photo Gallery
Windows Live Sign-in Assistant
Windows Live Sync
Windows Live Upload Tool
Windows Live Writer
Windows Media Format 11 runtime
Windows Media Player 11
Windows Presentation Foundation
WinRAR 4.01 (32-bit)
XML Paper Specification Shared Components Pack 1.0
.
==== Event Viewer Messages From Past Week ========
.
8/7/2013 3:03:57 AM, error: Service Control Manager [7009]  - Timeout (30000 milliseconds) waiting for the Windows Search service to connect.
8/7/2013 3:03:57 AM, error: Service Control Manager [7000]  - The Windows Search service failed to start due to the following error:  The service did not respond to the start or control request in a timely fashion.
8/7/2013 3:03:57 AM, error: DCOM [10005]  - DCOM got error "%1053" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
8/7/2013 3:02:33 AM, error: Service Control Manager [7024]  - The Windows Search service terminated with service-specific error 2147749155 (0x80040D23).
8/7/2013 2:02:54 AM, error: Service Control Manager [7024]  - The HitmanPro 3.7 Crusader (Boot) service terminated with service-specific error 0 (0x0).
8/7/2013 12:39:27 AM, error: Service Control Manager [7026]  - The following boot-start or system-start driver(s) failed to load:  Fips intelppm
8/7/2013 12:38:59 AM, error: DCOM [10005]  - DCOM got error "%1084" attempting to start the service StiSvc with arguments "" in order to run the server: {A1F4E726-8CF1-11D1-BF92-0060081ED811}
8/7/2013 12:38:56 AM, error: DCOM [10005]  - DCOM got error "%1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
8/6/2013 8:12:01 PM, error: Service Control Manager [7022]  - The HP CUE DeviceDiscovery Service service hung on starting.
8/6/2013 6:06:42 PM, error: SideBySide [59]  - Generate Activation Context failed for C:\32788R22FWJFW\iexplore.exe. Reference error message: The operation completed successfully. .
8/6/2013 6:06:42 PM, error: SideBySide [58]  - Syntax error in manifest or policy file "C:\32788R22FWJFW\iexplore.exe" on line 0.
8/6/2013 5:46:01 PM, error: Service Control Manager [7031]  - The McAfee McShield service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 5000 milliseconds: Restart the service.
8/6/2013 5:43:51 PM, error: Service Control Manager [7022]  - The McAfee Anti-Spam Service service hung on starting.
8/6/2013 5:43:49 PM, error: Service Control Manager [7022]  - The McAfee Proxy Service service hung on starting.
8/6/2013 5:17:43 PM, error: Setup [60055]  - Windows Setup encountered non-fatal errors during installation. Please check the setuperr.log found in your Windows directory for more information.
8/6/2013 5:11:56 PM, error: DCOM [10005]  - DCOM got error "%1058" attempting to start the service SENS with arguments "" in order to run the server: {D3938AB0-5B9D-11D1-8DD2-00AA004ABD5E}
8/6/2013 5:08:21 PM, error: SideBySide [59]  - Resolve Partial Assembly failed for Microsoft.VC80.CRT. Reference error message: The referenced assembly is not installed on your system. .
8/6/2013 5:08:21 PM, error: SideBySide [32]  - Dependent Assembly Microsoft.VC80.CRT could not be found and Last Error was The referenced assembly is not installed on your system.
8/6/2013 4:23:14 PM, error: Service Control Manager [7023]  - The Computer Browser service terminated with the following error:  The specified service does not exist as an installed service.
8/6/2013 3:01:32 AM, error: Windows Update Agent [20]  - Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Microsoft .NET Framework 1.1 SP1 on Windows XP, Windows Vista, and Windows Server 2008 x86 (KB2833941).
8/6/2013 10:00:54 PM, error: atapi [9]  - The device, \Device\Ide\IdePort0, did not respond within the timeout period.
.
==== End Of File ===========================

 

Thank you, again (and again, and again) for all of your assistance in this. I deeply appreciate it!

Trevor
 

 



#4 gringo_pr

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Posted 08 August 2013 - 12:56 PM



Hello Trevor

These are the programs I would like you to run next, if you have any problems with one of these just skip it and move on to the next one.

-AdwCleaner-

Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
-Junkware-Removal-Tool-

Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
When they are complete let me have the two reports and let me know how things are running.

Gringo
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#5 tvarnell

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Posted 08 August 2013 - 02:42 PM

Hi Gringo,

 

Here are the logs you requested

.

# AdwCleaner v2.306 - Logfile created 08/08/2013 at 14:01:50
# Updated 19/07/2013 by Xplode
# Operating system : Microsoft Windows XP Service Pack 3 (32 bits)
# User : Trevor - OFFICE
# Boot Mode : Normal
# Running from : J:\AdwCleaner.exe
# Option [Search]

***** [Services] *****

***** [Files / Folders] *****

***** [Registry] *****

Key Found : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\063A857434EDED11A893800002C0A966

***** [Internet Browsers] *****

-\\ Internet Explorer v6.0.2900.5512

[OK] Registry is clean.

*************************

AdwCleaner[R1].txt - [623 octets] - [08/08/2013 14:01:50]

########## EOF - C:\AdwCleaner[R1].txt - [682 octets] ##########

# AdwCleaner v2.306 - Logfile created 08/08/2013 at 14:03:51
# Updated 19/07/2013 by Xplode
# Operating system : Microsoft Windows XP Service Pack 3 (32 bits)
# User : Trevor - OFFICE
# Boot Mode : Normal
# Running from : J:\AdwCleaner.exe
# Option [Delete]

***** [Services] *****

***** [Files / Folders] *****

***** [Registry] *****

Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\063A857434EDED11A893800002C0A966

***** [Internet Browsers] *****

-\\ Internet Explorer v6.0.2900.5512

[OK] Registry is clean.

*************************

AdwCleaner[R1].txt - [750 octets] - [08/08/2013 14:01:50]
AdwCleaner[R2].txt - [809 octets] - [08/08/2013 14:02:51]
AdwCleaner[R3].txt - [868 octets] - [08/08/2013 14:03:32]
AdwCleaner[S1].txt - [802 octets] - [08/08/2013 14:03:51]

########## EOF - C:\AdwCleaner[S1].txt - [861 octets] ##########

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 5.3.8 (08.07.2013:4)
OS: Microsoft Windows XP x86
Ran by Trevor on Thu 08/08/2013 at 14:08:08.03
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

~~~ Services

 

~~~ Registry Values

Successfully repaired: [Registry Value] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}\\DisplayName
Successfully repaired: [Registry Value] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}\\URL

 

~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\trolltech
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{0EEDB912-C5FA-486F-8334-57288578C627}

 

~~~ Files

 

~~~ Folders

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Thu 08/08/2013 at 14:10:52.81
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

Windows and desktop loads with no problems. My problem is with my internet connection and browser. When I open IE, my main page (MSN) loads with no problems. I can access any links/webpages on the main page, but cannot access any other websites, at all (favorites, history, address, ect). I cannot run McAffee or malwarebytes. Any time I try to reload a program, such as McAffee or Mbam, I get an error message. The following is the error message I receive when trying to start Mbam : Run-time error '-2147024769 (8007007f) Automation error The specified procedure could not be found. I am not trying to run these during this process, just thought it might help diagnose. Also, IE6 is the version currently running, which is way outdated. Even though I can access Microsoft via the msn webpage, I cannot download any updated version(s) of IE (will not load when I click the link). Sorry for the short novel. I really appreciate your time on this.....



#6 tvarnell

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Posted 08 August 2013 - 02:48 PM

Also, when I try to download something, via a weblink, I get the following error message - The requested lookup key was not found in any active activation context.



#7 gringo_pr

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Posted 08 August 2013 - 10:59 PM

Hello


I would like you to go here and download Microsoft-Data-Access-Components and after you install it let me know if you still get the error

http://download.cnet.com/Microsoft-Data-Access-Components-MDAC/3000-2070_4-10040711.html
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#8 tvarnell

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Posted 09 August 2013 - 06:23 AM

hi Gringo,

Tried to download, received this error message- Fatal Setup Error This setup does not support installing on this operating system.

 

Thanks again for all your help.



#9 gringo_pr

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Posted 09 August 2013 - 09:20 PM

Hello


try this update - http://www.microsoft.com/en-us/download/details.aspx?id=6650


gringo
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#10 gringo_pr

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Posted 14 August 2013 - 09:32 PM



Hello

48 Hour bump

It has been more than 48 hours since my last post.
  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!
Gringo
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#11 gringo_pr

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Posted 20 August 2013 - 10:23 PM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.
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