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Win XP Home SP3; Dell I9200; Error "0xc0041801"


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#1 shley

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Posted 06 August 2013 - 05:58 PM

I have a Dell Inspiron 9200 running Win XP Home SP3 x86.
I have been getting an error listed in the event logs of this flavor: 0xc0041801

I seaeched through Microsoft's site and haven't exactly figured out the problem. This is because it seems like several related things could be involved. One thing is realted to the System Index Catalog. If this is related to the Windows Search then maybe it was caused by upgrading to the 4.0 (?)
But I also noticed something else although I don't know if this is a problem or not. In the Services under the service called System Event Notification this is dependent on RPC (Remore Procedure Call). However, when I checked the RPC and its properties where it lists under Dependencies "The following system services depend on this service", System Event Notification is NOT listed among the 46 services that are there.

The reason I checked these is because Microsoft has an Answer page to fix this error code but what they wanted me to do was greyed out (thus leading me to investigate further).
I found this information on a MS Forum:

1) The search service has detected corrupted data files in the index. The service will attempt to automatically correct this problem by rebuilding the index.

Details:

0xc0041801 (0xc0041801)

 

But how exactly to fix this problem and/or is what I investigated with the RPC related in any way? In the meantime my system is doing a loop-de-loop although I was able earlier with the assistance of another BC to remove and rule out all malware, etc.

I also am running COMODO Antivirus and have antispyware, etc. All Win updates are good. Everything else is working fine. Just this.

Any ideas?

 

Thanks!

 

 



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#2 .X.

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Posted 06 August 2013 - 06:23 PM

The services thing is OK. I checked my PC and it's the same.

 

The error in the event viewer is due to you using CCleaner. I know CCleaner is highly recommend but you should stop using any type of cleaner, tuneup, optimizer, mechanic, etc , etc.

They do not provide any real benefit unless you are a pedophile trying to cover your tracks. They actually make your computer slower because the browser caches have to be rebuilt. Browsers manage their own caches just fine. Plus, they can cause problems by "cleaning" the registry. Leave well enough alone.

Windows MS Search - CCleaner Bug Reporting - Piriform Community Forums

Windows Search / ESENT errors after every reboot

 

The only thing I do is run a batch file from the Start Menu Startup folder the empties my temp folders...

rmdir/s/q %windir%\Temp
MKDIR %windir%\Temp
rmdir/s/q %TEMP%
MKDIR %TEMP%

Edited by .X., 06 August 2013 - 06:28 PM.


#3 dc3

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Posted 06 August 2013 - 06:38 PM

The following was originally posted by Animal, one of our Site Administrators.
 
Bleeping Computer DOES NOT recommend the use of registry cleaners/optimizers for several reasons:
 
Registry cleaners are extremely powerful applications that can damage the registry by using aggressive cleaning routines and cause your computer to become unbootable.
--------------------------------------------------------------
Not all registry cleaners are created equal. There are a number of them available but they do not all work entirely the same way. Each vendor uses different criteria as to what constitutes a "bad entry". One cleaner may find entries on your system that will not cause problems when removed, another may not find the same entries, and still another may want to remove entries required for a program to work.
 
Not all registry cleaners create a backup of the registry before making changes. If the changes prevent the system from booting up, then there is no backup available to restore it in order to regain functionality. A backup of the registry is essential BEFORE making any changes to the registry.
 
Improperly removing registry entries can hamper malware disinfection and make the removal process more difficult if your computer becomes infected. For example, removing malware related registry entries before the infection is properly identified can contribute to system instability and even make the malware undetectable to removal tools.
 
The usefulness of cleaning the registry is highly overrated and can be dangerous. In most cases, using a cleaner to remove obsolete, invalid, and erroneous entries does not affect system performance but it can result in unpredictable results.
 
Unless you have a particular problem that requires a registry edit to correct it, I would suggest you leave the registry alone. Using registry cleaning tools unnecessarily or incorrectly could lead to disastrous effects on your operating system such as preventing it from ever starting again. For routine use, the benefits to your computer are negligible while the potential risks are great.
 

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#4 shley

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Posted 06 August 2013 - 10:12 PM

[- registrey cleaners]

Points well-taken on cleaning registry (?)

Error 0xc0041801 is not exclusive to CClearner users or any other registry cleaner. Besides, as long as someone does a backup and create a restore point before they decide to use registry cleaners then you can revert back in a jiffy. But this iniformation is antiquated for me, guys. System Restore has been around for years....

 

The links above from the first person have to do with Windows 7, not Win XP.

 

Back to my original question (not the theoretical causes): does anyone know how to FIX this or should I uninstall 4.0 using MS Tech instructions?



#5 hamluis

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Posted 07 August 2013 - 07:32 AM

Please download MiniToolBox  , save it to your desktop and run it.

 

Checkmark the following checkboxes:

  List last 10 Event Viewer log

  List Installed Programs

  List Users, Partitions and Memory size.

 

Click Go and paste the content into your next post.

 

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link.

 

Louis



#6 shley

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Posted 07 August 2013 - 09:51 PM

MiniToolBox by Farbar  Version: 13-07-2013
Ran by Dell (ATTENTION: The logged in user is not administrator) on 07-08-2013 at 22:48:16
Running from "C:\Documents and Settings\Dell\My Documents\Downloads"
Microsoft Windows XP Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================

System errors:
=============
Error: (08/07/2013 10:38:38 PM) (Source: 0) (User: )
Description: \Device\Ide\IdePort0

Error: (08/07/2013 10:38:07 PM) (Source: 0) (User: )
Description: \Device\Ide\IdePort0

Error: (08/07/2013 10:27:34 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: DCOM got error "%%1058" attempting to start the service WSearch with arguments ""
in order to run the server:
{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}

Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

32 Bit HP CIO Components Installer (Version: 7.1.8)
4500_Help (Version: 1.00.0000)
7-Zip 9.20
Adobe AIR (Version: 3.4.0.2710)
Adobe Flash Player 11 ActiveX (Version: 11.8.800.94)
Adobe Flash Player 11 Plugin (Version: 11.8.800.94)
Adobe Reader XI (11.0.03) (Version: 11.0.03)
Adobe Shockwave Player 12.0 (Version: 12.0.3.133)
ATI Display Driver (Version: 8.162-050803a2-025875C-Dell)
Auslogics Disk Defrag (Version: 3.6)
AVS Audio Converter 7 (Version: 7.0.6.519)
AVS Audio Editor 7.1 (Version: 7.1.6.484)
AVS Audio Recorder version 4.0 (Version: 4.0.1.21)
AVS Cover Editor 2.0.1.3 (Version: 2.0.1.3)
AVS Disc Creator 5 (Version: 5.0.7.521)
AVS Document Converter 2.2.6 (Version: 2.2.6.220)
AVS DVD Copy 4.1.2.283 (Version: 4.1.2.283)
AVS Image Converter 2.3.3.249 (Version: 2.3.3.249)
AVS Media Player 4.1.11.100 (Version: 4.1.11.100)
AVS Photo Editor (Version: 2.0.9.129)
AVS Registry Cleaner 2.2.3.237 (Version: 2.2.3.237)
AVS Ringtone Maker version 1.6 (Version: 1.6.1.140)
AVS Video Converter 8 (Version: 8.3.3.535)
AVS Video Editor 6 (Version: 6.3.3.235)
AVS Video Recorder 2.5 (Version: 2.5.4.84)
AVS Video ReMaker 4.1.4.150 (Version: 4.1.4.150)
BPD_HPSU (Version: 1.00.0000)
bpd_scan (Version: 3.00.0000)
BPDSoftware (Version: 50.0.165.000)
BPDSoftware_Ini (Version: 1.00.0000)
calibre (Version: 0.9.41)
COMODO Antivirus (Version: 6.2.23257.2860)
Conexant D110 MDC V.92 Modem
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Dell System Detect (Version: 5.0.2.57)
Dell System Detect Bootstrapper (Version: 1.1.0.15)
DocProc (Version: 11.0.0.0)
DocProcQFolder (Version: 1.00.0000)
EndNote X5 (Version: 15.0.1.5774)
ESET Online Scanner v3
Evernote v. 4.6.7 (Version: 4.6.7.8409)
Fax (Version: 100.0.187.000)
Folder Size 2.9.0.0 (Version: 2.9.0.0)
Google Chrome (Version: 28.0.1500.95)
Google Drive (Version: 1.10.4769.632)
Google Update Helper (Version: 1.3.21.153)
HitmanPro 3.7 (Version: 3.7.7.203)
HP Officejet J4500 Series (Version: 1.0)
J4500 (Version: 50.0.165.000)
Java 7 Update 25 (Version: 7.0.250)
Java Auto Updater (Version: 2.1.9.5)
Junk Mail filter update (Version: 14.0.8117.416)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2833941)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Base Smart Card Cryptographic Service Provider Package
Microsoft Baseline Security Analyzer 2.2 (Version: 2.2.2170)
Microsoft Choice Guard (Version: 2.0.48.0)
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Download Manager (Version: 1.2.1)
Microsoft Fix it Center (Version: 1.0.0100)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Groove MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office InfoPath MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Professional Plus 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Silverlight (Version: 5.1.20513.0)
Microsoft Software Update for Web Folders  (English) 14 (Version: 14.0.7015.1000)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Sync Framework Runtime Native v1.0 (x86) (Version: 1.0.1215.0)
Microsoft Sync Framework Services Native v1.0 (x86) (Version: 1.0.1215.0)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (Version: 10.0.30319)
Mozilla Firefox 22.0 (x86 en-US) (Version: 22.0)
Mozilla Maintenance Service (Version: 22.0)
MSVCRT (Version: 14.0.1468.721)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
My Dell (Version: 3.3.6280.92)
OCR Software by I.R.I.S. 10.0 (Version: 10.0)
OpenOffice 4.0.0 (Version: 4.00.9702)
Personal Ancestral File 5
ProductContext (Version: 50.0.165.000)
ResearchSoft Direct Export Helper
Scan (Version: 10.1.0.0)
SeaTools for Windows (Version: 1.2.0.7)
Segoe UI (Version: 14.0.4327.805)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Speccy (Version: 1.22)
Spybot - Search & Destroy (Version: 1.6.2)
SUPERAntiSpyware (Version: 5.6.1020)
swMSM (Version: 12.0.0.1)
Toolbox (Version: 100.0.170.000)
Update for Microsoft .NET Framework 3.5 SP1 (KB2836940) (Version: 1)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2836939) (Version: 1)
Update for Microsoft Office 2010 (KB2553092)
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Windows Internet Explorer 8 (KB2598845) (Version: 1)
Update for Windows Internet Explorer 8 (KB2632503) (Version: 1)
Update for Windows XP (KB2492386) (Version: 1)
Update for Windows XP (KB2808679) (Version: 1)
VLC media player 2.0.7 (Version: 2.0.7)
WebFldrs XP (Version: 9.50.7523)
WebReg (Version: 100.0.170.000)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Live Communications Platform (Version: 14.0.8117.416)
Windows Live Essentials (Version: 14.0.8117.0416)
Windows Live Essentials (Version: 14.0.8117.416)
Windows Live Mail (Version: 14.0.8117.0416)
Windows Live Photo Gallery (Version: 14.0.8117.416)
Windows Live Sign-in Assistant (Version: 5.000.818.5)
Windows Live Sync (Version: 14.0.8117.416)
Windows Live Toolbar (Version: 14.0.8117.416)
Windows Live Upload Tool (Version: 14.0.8014.1029)
Windows Management Framework Core
Windows Media Format 11 runtime
Windows Media Player 11

========================= Memory info: ===================================

Percentage of memory in use: 29%
Total physical RAM: 2047.23 MB
Available physical RAM: 1445.76 MB
Total Pagefile: 3433.73 MB
Available Pagefile: 2899.94 MB
Total Virtual: 2047.88 MB
Available Virtual: 1975.66 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:55.89 GB) (Free:31.51 GB) NTFS
2 Drive d: (MyDisc) (CDROM) (Total:0.1 GB) (Free:0 GB) CDFS
3 Drive e: () (Removable) (Total:3.69 GB) (Free:2.01 GB) FAT32
4 Drive i: () (Removable) (Total:14.9 GB) (Free:0.21 GB) FAT32

========================= Users: ========================================

User accounts for \\DELL-9200

Administrator            ASPNET                   Dell                    
Guest                    HelpAssistant            SUPPORT_388945a0        

**** End of log ****

 

http://speccy.piriform.com/results/Sn14d5k25f0edmkdotxhjhp



#7 shley

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Posted 07 August 2013 - 09:58 PM

Also, here is a screenshot of the processes on this I9200 from Process Explorer at start-up:
http://justpaste.it/InitiatedServices_I9200_20130807

I am the only user; I have Guest User Account turned off.

I am listed as an Administrator through User Accounts, f.y.i.
 

I have had problems before and after going from the old IDE 30gb HD to the old IDE 60gb HD. All updates are current as far as I can tell...


Edited by shley, 07 August 2013 - 10:04 PM.


#8 hamluis

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Posted 08 August 2013 - 08:53 AM

Path: C:\Program Files\HitmanPro\hmpsched.exe
 
Please uninstall, this may conflict with Comodo's suite.  If this is the trial version...the trial ends at 30-days and the effectiveness of the trial program disappears.
 
Schedule Tasks:  8/10/2013 10:00 AM;At 10:00 AM every 3 days, starting 8/4/2013: AVSRegistryCleaner
 
I would uninstall everything related to AVS, particularly the Registry Cleaner.  My experience is that an AVS install results in various other unwanted items being installed as part of program installation routines.

 

Bleeping Computer DOES NOT recommend the use of registry cleaners/optimizers for several reasons.  Registry cleaners are extremely powerful applications that can damage the registry by using aggressive cleaning routines and cause your computer to become unbootable.

 

Per http://en.wikipedia.org/wiki/Windows_Registry :  “The Windows registry stores all application settings in one logical repository (but a number of discrete files) and in a standardized form.  The registry contains important configuration information for the operating system, for installed applications as well as individual settings for each user and application. A careless change to the operating system configuration in the registry could cause irreversible damage, so it is usually only installer programs which perform changes to the registry database during installation/configuration and removal.  If a user wants to edit the registry manually, Microsoft recommends that a backup of the registry is performed before the change.  Editing the registry is sometimes necessary when working around Windows-specific issues e.g. problems when logging onto a domain can be resolved by editing the registry.  The Windows registry can be edited manually using programs such as regedit.exe, although these tools do not expose some of registry's metadata such as the last modified date.”

 

Perr http://en.wikipedia.org/wiki/Registry_cleaner  :

“A registry cleaner is a class of third party software utility designed for the Microsoft Windows operating system, whose purported purpose is to remove redundant items from the Windows registry.

 

Registry cleaners are not supported by Microsoft, but vendors of Registry cleaners claim that they are useful to repair inconsistencies arising from manual changes to applications, especially COM-based programs.  The necessity and usefulness of registry cleaners is a controversial topic, with experts in disagreement over their benefits. The problem is further clouded by the fact that malware and scareware are often associated with utilities of this type.

 

There is a popular misconception that the value of registry cleaning lies in reducing "registry bloat". Even a neglected registry will seldom contain more than two or three thousand redundant entries. Bearing in mind that the modern registry may contain more than a million entries, the elimination of two or three thousand will not save any noticeable amount of scanning time.  Some registry cleaners make no distinction as to the severity of the errors, and many that do may erroneously categorize errors as "critical" with little basis to support it. It.  Removing or changing certain registry data can prevent the system from starting, or cause application errors and crashes

 

A poorly-designed registry cleaner may not be equipped to know for sure whether a key is still being used by Windows or what detrimental effects removing it may have. This may lead to loss of functionality and/or system instability.  While it is true that some registry cleaners are safe, these cleaners do not improve performance. The rest are a mix of snake-oil, actual malware, or dangerously powerful tools unsuited to non-professionals.”

 

For the reasons pointed out above and others…BC does not encourage/suggest that any member employ…a registry cleaner/optimizer.

 

Microsoft support policy for the use of registry cleaning utilities - http://support.microsoft.com/kb/2563254

 

I would suggest that you run the sfc /scannow command...in an effort replace any missing/damaged system files that you may currently have.

 

I would follow that up with running the chkdsk /r command on the Windows partition.

 

How To Use SFC Scannow to Repair Windows System Files - http://pcsupport.about.com/od/toolsofthetrade/ht/sfc-scannow.htm

 

Louis


Edited by hamluis, 08 August 2013 - 06:15 PM.


#9 shley

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Posted 08 August 2013 - 03:45 PM

Hitman Pro is not a trial - it is a paid service; Comodo is configured to allow its usage. Comodo will be gone in September, too, as I use a different service...

 

I'm just getting this system set-up so let me know if there are items installed that you wouldn't recommend, such as the registry cleaners. I can uninstall AVS Registry cleaner but it is only configured to find bad links as of now. I'll uninstall it.

All the other AVS products (are a paid for and part of a 'suite') have never bothered me with other past systems. I can't do all my assignments at school without, for example, the image and file converters.They are very light weight and run fast and the AVS customer service is literally supreme. Good company and when I've installed their paid suite I've never had ad-ons, but I always read, find all options, and click slowly, too. But thanks for the warning!

Apparently, when I upgraded from windows search to the 4.0 (that Winidows Upgrade suggested), my Terminal Services was not turned on.This service has to be on during the installation of 4.0 (per MS's 4.0 download site). I uninstalled 4.0 (which also deleted the corrupted catalog and its associated keys) and re-booted the computer. No more errors are showing up. In reality, I don't need an indexed search catalog. I don't mind waiting a few seconds longer for the linear search mechanism to find what I need because I generally know where to look for it and chose that set of folders. Problem solved.

The Microsoft link you reference states "A damaged Windows registry can exhibit a range of symptoms including excessive CPU utilization, longer startup and shutdown times, poor application functionality or random crashes or hangs.  These random crashes and hangs can ultimately lead to data loss due to the systems inability to save data back to the storage location during the occurrence."
My computer isn't having any of these symptoms, but that doesn't mean all systems files are working either....

I think you are correct in running the sfc and chkdsk although I ran chkdsk after the hard drive was installed, too. Also, Acronis True Image did its deal, too, (before I uninstalled it).

I'll do what you outlined for me. I'll report back.
Thank you!!

 



#10 shley

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Posted 08 August 2013 - 03:50 PM

sfc /scannow

will not work because I have lost my recovery partition when Acronis 'cloned' my harddrive and reinstalled it to this one. I have the old hard drive with the partition - not sure where to go from here... maybe I should just go buy a  new system? Seems like too much work...



#11 shley

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Posted 09 August 2013 - 10:37 AM

Louis,

I noticed that while attempting to run the sfc /scannow it prompted me for a CD for Win XP Pro. I am running Home Edition! The CHKDSK came out fine. Should I re-load SP3 or do you think I should re-load Windows all together? Or should I scrap this old computer? I'm trying to get it up and running (and safe) for some future students to utilize basic computing ~ possibly surf, write documents, and program in Small Basic... is this worth my time?



#12 hamluis

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Posted 09 August 2013 - 11:58 AM

I can't tell you what's worth your time...I can only decide what's worth mine :).  Since I have plenty of free time...I prefer to invest small amounts of time into trying to troubleshoot/overcome my system problems...rather than buy a new system.  IMO...your problems are not related to the equipment itself...but what is installed on the system.  That would provoke a clean install, worst case, on my part...after running the appropriate hard drive diagnostic to verify that the hard drive is worthy of the effort.

 

Prompted to Insert a Windows XP Professional CD when you run the System File Checker tool in Windows XP Home Edition - http://support.microsoft.com/?kbid=897128

 

Louis



#13 dc3

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Posted 09 August 2013 - 12:10 PM



Louis,

I noticed that while attempting to run the sfc /scannow it prompted me for a CD for Win XP Pro. I am running Home Edition! The CHKDSK came out fine. Should I re-load SP3 or do you think I should re-load Windows all together? Or should I scrap this old computer? I'm trying to get it up and running (and safe) for some future students to utilize basic computing ~ possibly surf, write documents, and program in Small Basic... is this worth my time?

 

When you are prompted to insert the installation disc while running sfc /scannow it means that corrupted files have been found and need to be repaired, this will require the installation.  *If you do not have this disc you will need to locate a directory on your system which is named i386. You will need to search for this in the registry, to do this type in regedit in the Search programs and files box and then press Enter, you will see a screen similar to the one below.

 
registrysnip_zps5dd5b3c6.png
 
To find this you will need to navigate to: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup 
 
You will see the list of HKEY options, please notice the arrow to the left of the option, when you click on this arrow the menu will expand and you will be able to find the next step “SOFTWARE”, expand the menu on this option and proceed till you reach “Setup”.  Under “Setup” you will need to find “SourcePath”.  The SourcePath probably has an entry pointing to your CD-ROM drive, and that is why it is asking for the XP CD. This needs to be changed it to C:\, to do this double click on SourcePath, a box will open where you will make this change by typing in C:\.
 
Restart your computer now and try running the scan again.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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