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Infected with Rootkit;; Cyberdivision warning


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18 replies to this topic

#1 NewbieChick

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Posted 06 August 2013 - 05:46 PM

"You're infected with ZeroAccess rootkit.

It'll require elevated help."

 

FBI Cyberdivision, warning appeared on my computer. Need help removing. Logs:

 

 

Attached Files



BC AdBot (Login to Remove)

 


#2 gringo_pr

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Posted 07 August 2013 - 12:30 AM


Hello NewbieChick

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.


Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.


These are the programs I would like you to run next, if you have any problems with one of these just skip it and move on to the next one.

-AdwCleaner-

Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
-Junkware-Removal-Tool-

Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
When they are complete let me have the two reports and let me know how things are running.

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 NewbieChick

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Posted 07 August 2013 - 02:40 AM

# AdwCleaner v2.306 - Logfile created 08/07/2013 at 03:14:36
# Updated 19/07/2013 by Xplode
# Operating system : Windows 7 Home Premium Service Pack 1 (32 bits)
# User : Owner - KITTYS-PC
# Boot Mode : Normal
# Running from : C:\Users\Owner\Desktop\AdwCleaner.exe
# Option [Delete]

***** [Services] *****

***** [Files / Folders] *****

***** [Registry] *****

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{898EA8C8-E7FF-479B-8935-AEC46303B9E5}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{898EA8C8-E7FF-479B-8935-AEC46303B9E5}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{79FB5FC8-44B9-4AF5-BADD-CCE547F953E5}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Extensions\{898EA8C8-E7FF-479B-8935-AEC46303B9E5}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\063A857434EDED11A893800002C0A966

***** [Internet Browsers] *****

-\\ Internet Explorer v10.0.9200.16635

[OK] Registry is clean.

-\\ Mozilla Firefox v22.0 (en-US)

File : C:\Users\Owner\AppData\Roaming\Mozilla\Firefox\Profiles\fik8fsnz.default\prefs.js

[OK] File is clean.

*************************

AdwCleaner[S1].txt - [1629 octets] - [07/08/2013 03:14:36]

########## EOF - C:\AdwCleaner[S1].txt - [1689 octets] ##########

 

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 5.3.4 (08.06.2013:1)
OS: Windows 7 Home Premium x86
Ran by Owner on Wed 08/07/2013 at  3:26:30.61
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

~~~ Services

 

~~~ Registry Values

 

~~~ Registry Keys

 

~~~ Files

Successfully deleted: [File] "C:\Windows\couponprinter.ocx"

 

~~~ Folders

Successfully deleted: [Folder] "C:\Program Files\coupons"

 

~~~ FireFox

Emptied folder: C:\Users\Owner\AppData\Roaming\mozilla\firefox\profiles\fik8fsnz.default\minidumps [5 files]

 

~~~ Event Viewer Logs were cleared

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Wed 08/07/2013 at  3:31:23.00
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

 

 

Here are the logs.

 

As far as how things are running, there's not much of a difference as I can tell.  I let my little brother borrow my computer, and when I got back home, the message was up. I have no idea how long it was up, so I didn't know how bad my computer was infected or even if it was. I did a hard reboot and once the computer came back up, I did a system restore for July 30th hoping it would help if my computer was infected.  So performance wise, unlike a lot of other post I've been reading, I haven't had any message pop up about a moneypak after restarting and restoring my computer. But, I had no idea if there was hidden that I couldn't tell, ya know?



#4 gringo_pr

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Posted 07 August 2013 - 02:46 AM


Hello NewbieChick

I Would like you to do the following.

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"
  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#5 NewbieChick

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Posted 07 August 2013 - 06:23 AM

ComboFix 13-08-07.01 - Owner 08/07/2013   7:06.1.2 - x86
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.3577.2560 [GMT -4:00]
Running from: c:\users\Owner\Desktop\ComboFix.exe
AV: Microsoft Security Essentials *Disabled/Updated* {3F839487-C7A2-C958-E30C-E2825BA31FB5}
SP: Microsoft Security Essentials *Disabled/Updated* {84E27563-E198-C6D6-D9BC-D9F020245508}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
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(((((((((((((((((((((((((   Files Created from 2013-07-07 to 2013-08-07  )))))))))))))))))))))))))))))))
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2013-08-07 11:17 . 2013-08-07 11:17 -------- d-----w- c:\users\Default\AppData\Local\temp
2013-08-07 11:01 . 2013-08-07 11:01 29904 ----a-w- c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\{B8754785-9C07-41AC-92D0-1D269D07FA81}\MpKsl0d530930.sys
2013-08-07 07:26 . 2013-08-07 07:26 -------- d-----w- c:\windows\ERUNT
2013-08-06 22:40 . 2013-07-02 06:54 7143960 ----a-w- c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\{B8754785-9C07-41AC-92D0-1D269D07FA81}\mpengine.dll
2013-08-06 02:32 . 2013-08-06 03:21 -------- d-----w- c:\programdata\Malwarebytes' Anti-Malware (portable)
2013-08-06 01:35 . 2013-08-06 01:35 -------- d-----w- c:\users\Owner\AppData\Roaming\Malwarebytes
2013-08-06 01:34 . 2013-08-06 01:34 -------- d-----w- c:\programdata\Malwarebytes
2013-08-06 01:34 . 2013-08-06 01:35 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2013-08-06 01:34 . 2013-04-04 18:50 22856 ----a-w- c:\windows\system32\drivers\mbam.sys
2013-08-06 01:34 . 2013-08-06 01:34 -------- d-----w- c:\users\Owner\AppData\Local\Programs
2013-08-05 02:42 . 2013-07-02 06:54 7143960 ----a-w- c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\Backup\mpengine.dll
2013-07-26 17:11 . 2013-07-26 17:11 63384 ----a-r- c:\users\Owner\AppData\Roaming\Microsoft\Installer\{43D1B973-3D12-42ba-9E6E-56A8FEFF5250}\ARPPRODUCTICON.exe
2013-07-26 17:10 . 2013-07-26 17:11 -------- d-----w- c:\users\Owner\AppData\Local\DIRECTV Player
2013-07-24 09:00 . 2013-07-24 09:00 -------- d-----w- c:\program files\Common Files\Skype
2013-07-17 22:26 . 2013-07-17 22:25 698504 ------w- c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\{9FF076D9-3D91-4D48-B613-F7DF21BECBFA}\gapaengine.dll
2013-07-17 20:48 . 2012-12-13 20:49 81976 ----a-w- c:\windows\system32\Spool\prtprocs\w32x86\lmdippr8.dll
2013-07-17 20:48 . 2012-12-13 20:49 82488 ----a-w- c:\windows\system32\lmdimon8.dll
2013-07-17 20:47 . 2013-07-17 20:47 -------- d-----w- c:\programdata\Applications
2013-07-12 18:42 . 2013-07-12 18:42 6129024 ----a-w- c:\program files\Mozilla Firefox\extensions\{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}\components\SkypeFfComponent.dll
2013-07-12 18:42 . 2013-07-12 18:42 6129024 ----a-w- c:\program files\Mozilla Firefox\browser\extensions\{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}\components\SkypeFfComponent.dll
2013-07-09 17:21 . 2013-04-09 23:34 1247744 ----a-w- c:\windows\system32\DWrite.dll
2013-07-09 17:21 . 2013-05-06 04:56 1620480 ----a-w- c:\windows\system32\WMVDECOD.DLL
2013-07-09 17:21 . 2013-06-04 04:53 509440 ----a-w- c:\windows\system32\qedit.dll
2013-07-09 17:21 . 2013-06-05 03:05 2347520 ----a-w- c:\windows\system32\win32k.sys
2013-07-09 17:21 . 2013-04-10 05:03 936448 ----a-w- c:\program files\Common Files\Microsoft Shared\ink\journal.dll
2013-07-09 17:21 . 2013-04-10 05:03 988672 ----a-w- c:\program files\Windows Journal\JNTFiltr.dll
2013-07-09 17:21 . 2013-04-10 05:03 969216 ----a-w- c:\program files\Windows Journal\JNWDRV.dll
2013-07-09 17:21 . 2013-04-10 05:04 1221632 ----a-w- c:\program files\Windows Journal\NBDoc.DLL
2013-07-09 17:21 . 2013-05-27 04:57 680960 ----a-w- c:\program files\Windows Defender\MpSvc.dll
2013-07-09 17:21 . 2013-05-27 04:57 392704 ----a-w- c:\program files\Windows Defender\MpClient.dll
2013-07-09 17:21 . 2013-05-27 04:57 224768 ----a-w- c:\program files\Windows Defender\MpCommu.dll
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((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
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2013-07-10 14:12 . 2012-11-17 12:47 692104 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2013-07-10 14:12 . 2012-11-17 12:47 71048 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2013-06-21 03:08 . 2012-12-12 23:42 724464 ------w- c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\NISBackup\gapaengine.dll
2013-05-22 08:03 . 2013-05-22 08:03 745472 ----a-w- c:\windows\system32\MsSpellCheckingFacility.exe
2013-05-22 08:03 . 2013-05-22 08:03 185344 ----a-w- c:\windows\system32\elshyph.dll
2013-05-22 08:03 . 2013-05-22 08:03 158720 ----a-w- c:\windows\system32\msls31.dll
2013-05-22 08:03 . 2013-05-22 08:03 523264 ----a-w- c:\windows\system32\vbscript.dll
2013-05-22 08:03 . 2013-05-22 08:03 150528 ----a-w- c:\windows\system32\iexpress.exe
2013-05-22 08:03 . 2013-05-22 08:03 138752 ----a-w- c:\windows\system32\wextract.exe
2013-05-22 08:03 . 2013-05-22 08:03 137216 ----a-w- c:\windows\system32\ieUnatt.exe
2013-05-22 08:03 . 2013-05-22 08:03 12800 ----a-w- c:\windows\system32\mshta.exe
2013-05-22 08:03 . 2013-05-22 08:03 38400 ----a-w- c:\windows\system32\imgutil.dll
2013-05-22 08:03 . 2013-05-22 08:03 110592 ----a-w- c:\windows\system32\IEAdvpack.dll
2013-05-22 08:03 . 2013-05-22 08:03 73728 ----a-w- c:\windows\system32\SetIEInstalledDate.exe
2013-05-22 08:03 . 2013-05-22 08:03 61952 ----a-w- c:\windows\system32\tdc.ocx
2013-05-22 08:03 . 2013-05-22 08:03 48640 ----a-w- c:\windows\system32\mshtmler.dll
2013-05-22 08:03 . 2013-05-22 08:03 719360 ----a-w- c:\windows\system32\mshtmlmedia.dll
2013-05-22 08:03 . 2013-05-22 08:03 361984 ----a-w- c:\windows\system32\html.iec
2013-05-22 08:03 . 2013-05-22 08:03 1441280 ----a-w- c:\windows\system32\inetcpl.cpl
2013-05-22 08:03 . 2013-05-22 08:03 23040 ----a-w- c:\windows\system32\licmgr10.dll
2013-05-22 08:02 . 2013-05-22 08:02 49152 ----a-w- c:\windows\system32\taskhost.exe
2013-05-22 08:01 . 2013-05-22 08:01 9728 ---ha-w- c:\windows\system32\api-ms-win-downlevel-shlwapi-l1-1-0.dll
2013-05-22 08:01 . 2013-05-22 08:01 5632 ---ha-w- c:\windows\system32\api-ms-win-downlevel-shlwapi-l2-1-0.dll
2013-05-22 08:01 . 2013-05-22 08:01 4096 ---ha-w- c:\windows\system32\api-ms-win-downlevel-user32-l1-1-0.dll
2013-05-22 08:01 . 2013-05-22 08:01 3072 ---ha-w- c:\windows\system32\api-ms-win-downlevel-version-l1-1-0.dll
2013-05-22 08:01 . 2013-05-22 08:01 3072 ---ha-w- c:\windows\system32\api-ms-win-downlevel-shell32-l1-1-0.dll
2013-05-22 08:01 . 2013-05-22 08:01 5632 ---ha-w- c:\windows\system32\api-ms-win-downlevel-ole32-l1-1-0.dll
2013-05-22 08:01 . 2013-05-22 08:01 417792 ----a-w- c:\windows\system32\WMPhoto.dll
2013-05-22 08:01 . 2013-05-22 08:01 364544 ----a-w- c:\windows\system32\XpsGdiConverter.dll
2013-05-22 08:01 . 2013-05-22 08:01 3584 ---ha-w- c:\windows\system32\api-ms-win-downlevel-advapi32-l2-1-0.dll
2013-05-22 08:01 . 2013-05-22 08:01 2560 ---ha-w- c:\windows\system32\api-ms-win-downlevel-normaliz-l1-1-0.dll
2013-05-22 08:01 . 2013-05-22 08:01 2284544 ----a-w- c:\windows\system32\msmpeg2vdec.dll
2013-05-22 08:01 . 2013-05-22 08:01 1158144 ----a-w- c:\windows\system32\XpsPrint.dll
2013-05-22 08:01 . 2013-05-22 08:01 10752 ---ha-w- c:\windows\system32\api-ms-win-downlevel-advapi32-l1-1-0.dll
2013-05-22 08:01 . 2013-05-22 08:01 906240 ----a-w- c:\windows\system32\FntCache.dll
2013-05-22 08:01 . 2013-05-22 08:01 604160 ----a-w- c:\windows\system32\d3d10level9.dll
2013-05-22 08:01 . 2013-05-22 08:01 3419136 ----a-w- c:\windows\system32\d2d1.dll
2013-05-22 08:01 . 2013-05-22 08:01 293376 ----a-w- c:\windows\system32\dxgi.dll
2013-05-22 08:01 . 2013-05-22 08:01 249856 ----a-w- c:\windows\system32\d3d10_1core.dll
2013-05-22 08:01 . 2013-05-22 08:01 220160 ----a-w- c:\windows\system32\d3d10core.dll
2013-05-22 08:01 . 2013-05-22 08:01 207872 ----a-w- c:\windows\system32\WindowsCodecsExt.dll
2013-05-22 08:01 . 2013-05-22 08:01 1988096 ----a-w- c:\windows\system32\d3d10warp.dll
2013-05-22 08:01 . 2013-05-22 08:01 187392 ----a-w- c:\windows\system32\UIAnimation.dll
2013-05-22 08:01 . 2013-05-22 08:01 161792 ----a-w- c:\windows\system32\d3d10_1.dll
2013-05-22 08:01 . 2013-05-22 08:01 1504768 ----a-w- c:\windows\system32\d3d11.dll
2013-05-22 08:01 . 2013-05-22 08:01 1230336 ----a-w- c:\windows\system32\WindowsCodecs.dll
2013-05-22 08:01 . 2013-05-22 08:01 1080832 ----a-w- c:\windows\system32\d3d10.dll
2013-05-21 12:36 . 2013-05-21 12:36 683801 ----a-w- c:\windows\unins000.exe
2013-05-21 07:21 . 2009-07-14 02:05 152576 ----a-w- c:\windows\system32\msclmd.dll
2013-05-13 04:45 . 2013-06-12 14:18 140288 ----a-w- c:\windows\system32\cryptsvc.dll
2013-05-13 04:45 . 2013-06-12 14:18 1160192 ----a-w- c:\windows\system32\crypt32.dll
2013-05-13 04:45 . 2013-06-12 14:18 103936 ----a-w- c:\windows\system32\cryptnet.dll
2013-05-13 03:08 . 2013-06-12 14:18 903168 ----a-w- c:\windows\system32\certutil.exe
2013-05-13 03:08 . 2013-06-12 14:18 43008 ----a-w- c:\windows\system32\certenc.dll
2013-05-11 17:59 . 2012-07-17 19:37 22240 ----a-w- c:\programdata\Microsoft\IdentityCRL\production\ppcrlconfig600.dll
.
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(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
.
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*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2012-11-17 39408]
"Sidebar"="c:\program files\Windows Sidebar\sidebar.exe" [2010-11-20 1174016]
"RESTART_STICKY_NOTES"="c:\windows\System32\StikyNot.exe" [2009-07-14 354304]
"Skype"="c:\program files\Skype\Phone\Skype.exe" [2013-06-21 19875432]
"PCShowServer"="c:\users\Owner\AppData\Local\DIRECTV Player\PCShowServerPMWrapper.exe" [2012-10-15 525240]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"BCSSync"="c:\program files\Microsoft Office\Office14\BCSSync.exe" [2010-03-13 91520]
"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2013-04-04 958576]
"NeroFilterCheck"="c:\program files\Common Files\Ahead\Lib\NeroCheck.exe" [2008-07-14 570664]
"RemoteControl"="c:\program files\CyberLink\PowerDVD\PDVDServ.exe" [2007-03-15 71216]
"LanguageShortcut"="c:\program files\CyberLink\PowerDVD\Language\Language.exe" [2007-02-07 54832]
"QuickTime Task"="c:\program files\QuickTime\QTTask.exe" [2010-11-29 421888]
"TkBellExe"="c:\program files\Real\RealPlayer\Update\realsched.exe" [2012-11-17 296096]
"HP Software Update"="c:\program files\Hp\HP Software Update\HPWuSchd2.exe" [2011-10-28 49208]
"APSDaemon"="c:\program files\Common Files\Apple\Apple Application Support\APSDaemon.exe" [2013-01-28 59720]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2013-02-20 152392]
.
[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\RunOnce]
"SPReview"="c:\windows\System32\SPReview\SPReview.exe" [2013-05-21 280576]
.
c:\users\Owner\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
Monitor Ink Alerts - HP Deskjet 1000 J110 series.lnk - c:\windows\system32\RunDll32.exe "c:\program files\HP\HP Deskjet 1000 J110 series\bin\HPStatusBL.dll",RunDLLEntry SERIALNUMBER=CN0A825GBS05D2;CONNECTION=USB;MONITOR=1; [2009-7-13 44544]
Monitor Ink Alerts - HP Deskjet 2510 series.lnk - c:\windows\system32\RunDll32.exe "c:\program files\HP\HP Deskjet 2510 series\bin\HPStatusBL.dll",RunDLLEntry SERIALNUMBER=CN29H3HPCP05QX;CONNECTION=USB;MONITOR=1; [2009-7-13 44544]
OneNote 2010 Screen Clipper and Launcher.lnk - c:\program files\Microsoft Office\Office14\ONENOTEM.EXE /tsr [2013-1-8 228448]
.
c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
Adobe Gamma Loader.lnk - c:\program files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe [2012-11-17 113664]
WinZip Quick Pick.lnk - c:\program files\WinZip\WZQKPICK.EXE [2012-11-17 106560]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"ConsentPromptBehaviorAdmin"= 5 (0x5)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableUIADesktopToggle"= 0 (0x0)
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MsMpSvc]
@="Service"
.
R2 gupdate;Google Update Service (gupdate);c:\program files\Google\Update\GoogleUpdate.exe [2012-11-17 116648]
R2 Skype C2C Service;Skype C2C Service;c:\programdata\Skype\Toolbars\Skype C2C Service\c2c_service.exe [2013-07-12 3289472]
R2 SkypeUpdate;Skype Updater;c:\program files\Skype\Updater\Updater.exe [2013-06-21 162408]
R3 gupdatem;Google Update Service (gupdatem);c:\program files\Google\Update\GoogleUpdate.exe [2012-11-17 116648]
R3 NisDrv;Microsoft Network Inspection System;c:\windows\system32\DRIVERS\NisDrvWFP.sys [2013-01-20 100328]
R3 NisSrv;Microsoft Network Inspection;c:\program files\Microsoft Security Client\NisSrv.exe [2013-01-27 295232]
R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys [2010-11-20 52224]
R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe [2012-12-13 1343400]
S0 amd_sata;amd_sata;c:\windows\system32\DRIVERS\amd_sata.sys [2011-03-04 66176]
S0 amd_xata;amd_xata;c:\windows\system32\DRIVERS\amd_xata.sys [2011-03-04 27776]
S1 MpKsl0d530930;MpKsl0d530930;c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\{B8754785-9C07-41AC-92D0-1D269D07FA81}\MpKsl0d530930.sys [2013-08-07 29904]
S2 AMD External Events Utility;AMD External Events Utility;c:\windows\system32\atiesrxx.exe [2011-10-12 176128]
S3 AtiHDAudioService;ATI Function Driver for HD Audio Service;c:\windows\system32\drivers\AtihdW73.sys [2010-11-17 101392]
S3 RSPCIESTOR;Realtek PCIE CardReader Driver;c:\windows\system32\DRIVERS\RtsPStor.sys [2011-02-15 251496]
S3 RTL8192Ce;Realtek Wireless LAN 802.11n PCI-E NIC Driver;c:\windows\system32\DRIVERS\rtl8192Ce.sys [2011-01-05 1004136]
.
.
--- Other Services/Drivers In Memory ---
.
*NewlyCreated* - MPKSL0D530930
.
Contents of the 'Scheduled Tasks' folder
.
2013-08-07 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe [2012-11-17 14:12]
.
2013-08-07 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2012-11-17 13:06]
.
2013-08-07 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2012-11-17 13:06]
.
.
------- Supplementary Scan -------
.
uStart Page = https://www.google.com/
uInternet Settings,ProxyOverride = *.local
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~3\Office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - c:\progra~1\MICROS~3\Office14\ONBttnIE.dll/105
Trusted Zone: ed.gov\fafsa
Trusted Zone: myitlab.com
Trusted Zone: pearsoncmg.com
Trusted Zone: pearsoned.com
Trusted Zone: researchnavigator.com
TCP: DhcpNameServer = 192.168.1.254
FF - ProfilePath - c:\users\Owner\AppData\Roaming\Mozilla\Firefox\Profiles\fik8fsnz.default\
FF - prefs.js: browser.search.selectedEngine - Bing
FF - prefs.js: keyword.URL - hxxp://www.bing.com/search?FORM=UP97DF&PC=UP97&dt=072413&q=
FF - ExtSQL: 2013-07-24 05:00; {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}; c:\program files\Mozilla Firefox\browser\extensions\{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}
.
- - - - ORPHANS REMOVED - - - -
.
HKLM-Run-MSC - c:\program files\Microsoft Security Client\mssecex.exe
AddRemove-Coupon Printer for Windows5.0.0.2 - c:\program files\Coupons\uninstall.exe
.
.
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\{95808DC4-FA4A-4c74-92FE-5B863F82066B}]
"ImagePath"="\??\c:\program files\CyberLink\PowerDVD\000.fcl"
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil32_11_8_800_94_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil32_11_8_800_94_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="IFlashBroker5"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\PCW\Security]
@Denied: (Full) (Everyone)
.
Completion time: 2013-08-07  07:20:48
ComboFix-quarantined-files.txt  2013-08-07 11:20
.
Pre-Run: 434,916,659,200 bytes free
Post-Run: 436,756,783,104 bytes free
.
- - End Of File - - C104F7BDC76DB67EF639489BC0AEEB5F
A36C5E4F47E84449FF07ED3517B43A31
 



#6 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto rico
  • Local time:04:03 PM

Posted 07 August 2013 - 11:30 AM


Hello NewbieChick

The report looks pretty good so far

:Run CFScript:

Please start by opening Notepad and copy/paste the text in the box into the window:

ClearJavaCache::


 
Save it to your desktop as CFScript.txt

Referring to the picture above, drag CFScript.txt into ComboFix.exe
CFScriptB-4.gif
This will let ComboFix run again.
Restart if you have to.
Save the produced logfile to your desktop.

Note: Do not mouseclick combofix's window whilst it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"
  • In your next post I need the following
    • report from Combofix
    • let me know of any problems you may have had
    • How is the computer doing now after running the script?
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#7 NewbieChick

NewbieChick
  • Topic Starter

  • Members
  • 44 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Earth =P
  • Local time:03:03 PM

Posted 07 August 2013 - 11:03 PM

ComboFix 13-08-07.01 - Owner 08/07/2013  23:02:43.2.2 - x86
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.3577.2395 [GMT -4:00]
Running from: c:\users\Owner\Desktop\ComboFix.exe
Command switches used :: c:\users\Owner\Desktop\CFScript.txt
AV: Microsoft Security Essentials *Enabled/Updated* {3F839487-C7A2-C958-E30C-E2825BA31FB5}
SP: Microsoft Security Essentials *Enabled/Updated* {84E27563-E198-C6D6-D9BC-D9F020245508}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
.
(((((((((((((((((((((((((   Files Created from 2013-07-08 to 2013-08-08  )))))))))))))))))))))))))))))))
.
.
2013-08-08 03:58 . 2013-08-08 03:58 -------- d-----w- c:\users\Default\AppData\Local\temp
2013-08-08 03:58 . 2013-08-08 03:58 -------- d-----w- c:\users\Administrator\AppData\Local\temp
2013-08-07 22:55 . 2013-07-02 06:54 7143960 ----a-w- c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\{68D29CB3-44F7-48F9-94D7-0CCFAF95D9D0}\mpengine.dll
2013-08-07 11:24 . 2013-07-02 06:54 7143960 ----a-w- c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\Backup\mpengine.dll
2013-08-07 07:26 . 2013-08-07 07:26 -------- d-----w- c:\windows\ERUNT
2013-08-06 02:32 . 2013-08-06 03:21 -------- d-----w- c:\programdata\Malwarebytes' Anti-Malware (portable)
2013-08-06 01:35 . 2013-08-06 01:35 -------- d-----w- c:\users\Owner\AppData\Roaming\Malwarebytes
2013-08-06 01:34 . 2013-08-06 01:34 -------- d-----w- c:\programdata\Malwarebytes
2013-08-06 01:34 . 2013-08-06 01:35 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2013-08-06 01:34 . 2013-04-04 18:50 22856 ----a-w- c:\windows\system32\drivers\mbam.sys
2013-08-06 01:34 . 2013-08-06 01:34 -------- d-----w- c:\users\Owner\AppData\Local\Programs
2013-07-26 17:11 . 2013-07-26 17:11 63384 ----a-r- c:\users\Owner\AppData\Roaming\Microsoft\Installer\{43D1B973-3D12-42ba-9E6E-56A8FEFF5250}\ARPPRODUCTICON.exe
2013-07-26 17:10 . 2013-07-26 17:11 -------- d-----w- c:\users\Owner\AppData\Local\DIRECTV Player
2013-07-24 09:00 . 2013-07-24 09:00 -------- d-----w- c:\program files\Common Files\Skype
2013-07-17 22:26 . 2013-07-17 22:25 698504 ------w- c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\{9FF076D9-3D91-4D48-B613-F7DF21BECBFA}\gapaengine.dll
2013-07-17 20:48 . 2012-12-13 20:49 81976 ----a-w- c:\windows\system32\Spool\prtprocs\w32x86\lmdippr8.dll
2013-07-17 20:48 . 2012-12-13 20:49 82488 ----a-w- c:\windows\system32\lmdimon8.dll
2013-07-17 20:47 . 2013-07-17 20:47 -------- d-----w- c:\programdata\Applications
2013-07-12 18:42 . 2013-07-12 18:42 6129024 ----a-w- c:\program files\Mozilla Firefox\extensions\{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}\components\SkypeFfComponent.dll
2013-07-12 18:42 . 2013-07-12 18:42 6129024 ----a-w- c:\program files\Mozilla Firefox\browser\extensions\{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}\components\SkypeFfComponent.dll
2013-07-09 17:21 . 2013-04-09 23:34 1247744 ----a-w- c:\windows\system32\DWrite.dll
2013-07-09 17:21 . 2013-05-06 04:56 1620480 ----a-w- c:\windows\system32\WMVDECOD.DLL
2013-07-09 17:21 . 2013-06-04 04:53 509440 ----a-w- c:\windows\system32\qedit.dll
2013-07-09 17:21 . 2013-06-05 03:05 2347520 ----a-w- c:\windows\system32\win32k.sys
2013-07-09 17:21 . 2013-04-10 05:03 936448 ----a-w- c:\program files\Common Files\Microsoft Shared\ink\journal.dll
2013-07-09 17:21 . 2013-04-10 05:03 988672 ----a-w- c:\program files\Windows Journal\JNTFiltr.dll
2013-07-09 17:21 . 2013-04-10 05:03 969216 ----a-w- c:\program files\Windows Journal\JNWDRV.dll
2013-07-09 17:21 . 2013-04-10 05:04 1221632 ----a-w- c:\program files\Windows Journal\NBDoc.DLL
2013-07-09 17:21 . 2013-05-27 04:57 680960 ----a-w- c:\program files\Windows Defender\MpSvc.dll
2013-07-09 17:21 . 2013-05-27 04:57 392704 ----a-w- c:\program files\Windows Defender\MpClient.dll
2013-07-09 17:21 . 2013-05-27 04:57 224768 ----a-w- c:\program files\Windows Defender\MpCommu.dll
.
.
.
((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2013-07-10 14:12 . 2012-11-17 12:47 692104 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2013-07-10 14:12 . 2012-11-17 12:47 71048 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2013-06-21 03:08 . 2012-12-12 23:42 724464 ------w- c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\NISBackup\gapaengine.dll
2013-05-22 08:03 . 2013-05-22 08:03 745472 ----a-w- c:\windows\system32\MsSpellCheckingFacility.exe
2013-05-22 08:03 . 2013-05-22 08:03 185344 ----a-w- c:\windows\system32\elshyph.dll
2013-05-22 08:03 . 2013-05-22 08:03 158720 ----a-w- c:\windows\system32\msls31.dll
2013-05-22 08:03 . 2013-05-22 08:03 523264 ----a-w- c:\windows\system32\vbscript.dll
2013-05-22 08:03 . 2013-05-22 08:03 150528 ----a-w- c:\windows\system32\iexpress.exe
2013-05-22 08:03 . 2013-05-22 08:03 138752 ----a-w- c:\windows\system32\wextract.exe
2013-05-22 08:03 . 2013-05-22 08:03 137216 ----a-w- c:\windows\system32\ieUnatt.exe
2013-05-22 08:03 . 2013-05-22 08:03 12800 ----a-w- c:\windows\system32\mshta.exe
2013-05-22 08:03 . 2013-05-22 08:03 38400 ----a-w- c:\windows\system32\imgutil.dll
2013-05-22 08:03 . 2013-05-22 08:03 110592 ----a-w- c:\windows\system32\IEAdvpack.dll
2013-05-22 08:03 . 2013-05-22 08:03 73728 ----a-w- c:\windows\system32\SetIEInstalledDate.exe
2013-05-22 08:03 . 2013-05-22 08:03 61952 ----a-w- c:\windows\system32\tdc.ocx
2013-05-22 08:03 . 2013-05-22 08:03 48640 ----a-w- c:\windows\system32\mshtmler.dll
2013-05-22 08:03 . 2013-05-22 08:03 719360 ----a-w- c:\windows\system32\mshtmlmedia.dll
2013-05-22 08:03 . 2013-05-22 08:03 361984 ----a-w- c:\windows\system32\html.iec
2013-05-22 08:03 . 2013-05-22 08:03 1441280 ----a-w- c:\windows\system32\inetcpl.cpl
2013-05-22 08:03 . 2013-05-22 08:03 23040 ----a-w- c:\windows\system32\licmgr10.dll
2013-05-22 08:02 . 2013-05-22 08:02 49152 ----a-w- c:\windows\system32\taskhost.exe
2013-05-22 08:01 . 2013-05-22 08:01 9728 ---ha-w- c:\windows\system32\api-ms-win-downlevel-shlwapi-l1-1-0.dll
2013-05-22 08:01 . 2013-05-22 08:01 5632 ---ha-w- c:\windows\system32\api-ms-win-downlevel-shlwapi-l2-1-0.dll
2013-05-22 08:01 . 2013-05-22 08:01 4096 ---ha-w- c:\windows\system32\api-ms-win-downlevel-user32-l1-1-0.dll
2013-05-22 08:01 . 2013-05-22 08:01 3072 ---ha-w- c:\windows\system32\api-ms-win-downlevel-version-l1-1-0.dll
2013-05-22 08:01 . 2013-05-22 08:01 3072 ---ha-w- c:\windows\system32\api-ms-win-downlevel-shell32-l1-1-0.dll
2013-05-22 08:01 . 2013-05-22 08:01 5632 ---ha-w- c:\windows\system32\api-ms-win-downlevel-ole32-l1-1-0.dll
2013-05-22 08:01 . 2013-05-22 08:01 417792 ----a-w- c:\windows\system32\WMPhoto.dll
2013-05-22 08:01 . 2013-05-22 08:01 364544 ----a-w- c:\windows\system32\XpsGdiConverter.dll
2013-05-22 08:01 . 2013-05-22 08:01 3584 ---ha-w- c:\windows\system32\api-ms-win-downlevel-advapi32-l2-1-0.dll
2013-05-22 08:01 . 2013-05-22 08:01 2560 ---ha-w- c:\windows\system32\api-ms-win-downlevel-normaliz-l1-1-0.dll
2013-05-22 08:01 . 2013-05-22 08:01 2284544 ----a-w- c:\windows\system32\msmpeg2vdec.dll
2013-05-22 08:01 . 2013-05-22 08:01 1158144 ----a-w- c:\windows\system32\XpsPrint.dll
2013-05-22 08:01 . 2013-05-22 08:01 10752 ---ha-w- c:\windows\system32\api-ms-win-downlevel-advapi32-l1-1-0.dll
2013-05-22 08:01 . 2013-05-22 08:01 906240 ----a-w- c:\windows\system32\FntCache.dll
2013-05-22 08:01 . 2013-05-22 08:01 604160 ----a-w- c:\windows\system32\d3d10level9.dll
2013-05-22 08:01 . 2013-05-22 08:01 3419136 ----a-w- c:\windows\system32\d2d1.dll
2013-05-22 08:01 . 2013-05-22 08:01 293376 ----a-w- c:\windows\system32\dxgi.dll
2013-05-22 08:01 . 2013-05-22 08:01 249856 ----a-w- c:\windows\system32\d3d10_1core.dll
2013-05-22 08:01 . 2013-05-22 08:01 220160 ----a-w- c:\windows\system32\d3d10core.dll
2013-05-22 08:01 . 2013-05-22 08:01 207872 ----a-w- c:\windows\system32\WindowsCodecsExt.dll
2013-05-22 08:01 . 2013-05-22 08:01 1988096 ----a-w- c:\windows\system32\d3d10warp.dll
2013-05-22 08:01 . 2013-05-22 08:01 187392 ----a-w- c:\windows\system32\UIAnimation.dll
2013-05-22 08:01 . 2013-05-22 08:01 161792 ----a-w- c:\windows\system32\d3d10_1.dll
2013-05-22 08:01 . 2013-05-22 08:01 1504768 ----a-w- c:\windows\system32\d3d11.dll
2013-05-22 08:01 . 2013-05-22 08:01 1230336 ----a-w- c:\windows\system32\WindowsCodecs.dll
2013-05-22 08:01 . 2013-05-22 08:01 1080832 ----a-w- c:\windows\system32\d3d10.dll
2013-05-21 12:36 . 2013-05-21 12:36 683801 ----a-w- c:\windows\unins000.exe
2013-05-21 07:21 . 2009-07-14 02:05 152576 ----a-w- c:\windows\system32\msclmd.dll
2013-05-13 04:45 . 2013-06-12 14:18 140288 ----a-w- c:\windows\system32\cryptsvc.dll
2013-05-13 04:45 . 2013-06-12 14:18 1160192 ----a-w- c:\windows\system32\crypt32.dll
2013-05-13 04:45 . 2013-06-12 14:18 103936 ----a-w- c:\windows\system32\cryptnet.dll
2013-05-13 03:08 . 2013-06-12 14:18 903168 ----a-w- c:\windows\system32\certutil.exe
2013-05-13 03:08 . 2013-06-12 14:18 43008 ----a-w- c:\windows\system32\certenc.dll
2013-05-11 17:59 . 2012-07-17 19:37 22240 ----a-w- c:\programdata\Microsoft\IdentityCRL\production\ppcrlconfig600.dll
.
.
(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2012-11-17 39408]
"Sidebar"="c:\program files\Windows Sidebar\sidebar.exe" [2010-11-20 1174016]
"RESTART_STICKY_NOTES"="c:\windows\System32\StikyNot.exe" [2009-07-14 354304]
"Skype"="c:\program files\Skype\Phone\Skype.exe" [2013-06-21 19875432]
"PCShowServer"="c:\users\Owner\AppData\Local\DIRECTV Player\PCShowServerPMWrapper.exe" [2012-10-15 525240]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"BCSSync"="c:\program files\Microsoft Office\Office14\BCSSync.exe" [2010-03-13 91520]
"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2013-04-04 958576]
"NeroFilterCheck"="c:\program files\Common Files\Ahead\Lib\NeroCheck.exe" [2008-07-14 570664]
"RemoteControl"="c:\program files\CyberLink\PowerDVD\PDVDServ.exe" [2007-03-15 71216]
"LanguageShortcut"="c:\program files\CyberLink\PowerDVD\Language\Language.exe" [2007-02-07 54832]
"QuickTime Task"="c:\program files\QuickTime\QTTask.exe" [2010-11-29 421888]
"TkBellExe"="c:\program files\Real\RealPlayer\Update\realsched.exe" [2012-11-17 296096]
"HP Software Update"="c:\program files\Hp\HP Software Update\HPWuSchd2.exe" [2011-10-28 49208]
"APSDaemon"="c:\program files\Common Files\Apple\Apple Application Support\APSDaemon.exe" [2013-01-28 59720]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2013-02-20 152392]
.
[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\RunOnce]
"SPReview"="c:\windows\System32\SPReview\SPReview.exe" [2013-05-21 280576]
.
c:\users\Owner\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
Monitor Ink Alerts - HP Deskjet 1000 J110 series.lnk - c:\windows\system32\RunDll32.exe "c:\program files\HP\HP Deskjet 1000 J110 series\bin\HPStatusBL.dll",RunDLLEntry SERIALNUMBER=CN0A825GBS05D2;CONNECTION=USB;MONITOR=1; [2009-7-13 44544]
Monitor Ink Alerts - HP Deskjet 2510 series.lnk - c:\windows\system32\RunDll32.exe "c:\program files\HP\HP Deskjet 2510 series\bin\HPStatusBL.dll",RunDLLEntry SERIALNUMBER=CN29H3HPCP05QX;CONNECTION=USB;MONITOR=1; [2009-7-13 44544]
OneNote 2010 Screen Clipper and Launcher.lnk - c:\program files\Microsoft Office\Office14\ONENOTEM.EXE /tsr [2013-1-8 228448]
.
c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
Adobe Gamma Loader.lnk - c:\program files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe [2012-11-17 113664]
WinZip Quick Pick.lnk - c:\program files\WinZip\WZQKPICK.EXE [2012-11-17 106560]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"ConsentPromptBehaviorAdmin"= 5 (0x5)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableUIADesktopToggle"= 0 (0x0)
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MsMpSvc]
@="Service"
.
R2 gupdate;Google Update Service (gupdate);c:\program files\Google\Update\GoogleUpdate.exe [2012-11-17 116648]
R2 Skype C2C Service;Skype C2C Service;c:\programdata\Skype\Toolbars\Skype C2C Service\c2c_service.exe [2013-07-12 3289472]
R2 SkypeUpdate;Skype Updater;c:\program files\Skype\Updater\Updater.exe [2013-06-21 162408]
R3 gupdatem;Google Update Service (gupdatem);c:\program files\Google\Update\GoogleUpdate.exe [2012-11-17 116648]
R3 NisDrv;Microsoft Network Inspection System;c:\windows\system32\DRIVERS\NisDrvWFP.sys [2013-01-20 100328]
R3 NisSrv;Microsoft Network Inspection;c:\program files\Microsoft Security Client\NisSrv.exe [2013-01-27 295232]
R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys [2010-11-20 52224]
R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe [2012-12-13 1343400]
S0 amd_sata;amd_sata;c:\windows\system32\DRIVERS\amd_sata.sys [2011-03-04 66176]
S0 amd_xata;amd_xata;c:\windows\system32\DRIVERS\amd_xata.sys [2011-03-04 27776]
S2 AMD External Events Utility;AMD External Events Utility;c:\windows\system32\atiesrxx.exe [2011-10-12 176128]
S3 AtiHDAudioService;ATI Function Driver for HD Audio Service;c:\windows\system32\drivers\AtihdW73.sys [2010-11-17 101392]
S3 RSPCIESTOR;Realtek PCIE CardReader Driver;c:\windows\system32\DRIVERS\RtsPStor.sys [2011-02-15 251496]
S3 RTL8192Ce;Realtek Wireless LAN 802.11n PCI-E NIC Driver;c:\windows\system32\DRIVERS\rtl8192Ce.sys [2011-01-05 1004136]
.
.
--- Other Services/Drivers In Memory ---
.
*NewlyCreated* - WS2IFSL
.
Contents of the 'Scheduled Tasks' folder
.
2013-08-08 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe [2012-11-17 14:12]
.
2013-08-08 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2012-11-17 13:06]
.
2013-08-08 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2012-11-17 13:06]
.
.
------- Supplementary Scan -------
.
uStart Page = https://www.google.com/
uInternet Settings,ProxyOverride = *.local
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~3\Office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - c:\progra~1\MICROS~3\Office14\ONBttnIE.dll/105
Trusted Zone: ed.gov\fafsa
Trusted Zone: myitlab.com
Trusted Zone: pearsoncmg.com
Trusted Zone: pearsoned.com
Trusted Zone: researchnavigator.com
TCP: DhcpNameServer = 192.168.1.254
FF - ProfilePath - c:\users\Owner\AppData\Roaming\Mozilla\Firefox\Profiles\fik8fsnz.default\
FF - prefs.js: browser.search.selectedEngine - Bing
FF - prefs.js: keyword.URL - hxxp://www.bing.com/search?FORM=UP97DF&PC=UP97&dt=072413&q=
FF - ExtSQL: 2013-07-24 05:00; {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}; c:\program files\Mozilla Firefox\browser\extensions\{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}
.
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\{95808DC4-FA4A-4c74-92FE-5B863F82066B}]
"ImagePath"="\??\c:\program files\CyberLink\PowerDVD\000.fcl"
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil32_11_8_800_94_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil32_11_8_800_94_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="IFlashBroker5"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\PCW\Security]
@Denied: (Full) (Everyone)
.
Completion time: 2013-08-08  00:02:19
ComboFix-quarantined-files.txt  2013-08-08 04:02
ComboFix2.txt  2013-08-07 11:20
.
Pre-Run: 436,249,874,432 bytes free
Post-Run: 436,011,892,736 bytes free
.
- - End Of File - - 04AED079AB33F084AA101BCEDE103AA7
A36C5E4F47E84449FF07ED3517B43A31
 



#8 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 07 August 2013 - 11:10 PM


Hello

These logs are looking allot better. But we still have some work to do.

Please print out these instructions, or copy them to a Notepad file. It will make it easier for you to follow the instructions and complete all of the necessary steps..

uninstall some programs

NOTE** Because of the cleanup process some of the programs I have listed may not be in add/remove anymore this is fine just move to the next item on the list.

You can remove these programs using add/remove or you can use the free uninstaller from Revo (Revo does allot better of a job)
  • Programs to remove

    • Coupon Printer for Windows
      Java™ 6 Update 15
      Malwarebytes Anti-Malware version 1.75.0.1300



Please download and install Revo Uninstaller Free
  • Double click Revo Uninstaller to run it.
  • From the list of programs double click on The Program to remove
  • When prompted if you want to uninstall click Yes.
  • Be sure the Moderate option is selected then click Next.
  • The program will run, If prompted again click Yes
  • when the built-in uninstaller is finished click on Next.
  • Once the program has searched for leftovers click Next.
  • Check/tick the bolded items only on the list then click Delete
  • when prompted click on Yes and then on next.
  • put a check on any folders that are found and select delete
  • when prompted select yes then on next
  • Once done click Finish.
.


Install Java:

Please go here to install Java
  • click on the Free Java Download Button
  • click on Agree and start Free download
  • click on Run
  • click on run again
  • click on install
  • when install is complete click on close
Clean Out Temp Files
  • This small application you may want to keep and use once a week to keep the computer clean.

    Download CCleaner from here CCleaner
    • Run the installer to install the application.
    • When it gives you the option to install Yahoo toolbar uncheck the box next to it.
    • Run CCleaner. default settings are fine
    • Click Run Cleaner.
    • Close CCleaner.
: Malwarebytes' Anti-Malware :

I see that you have MBAM installed - That is great!! and at this time I would like you to update it and run me a quick scan
  • Double-click mbam icon
  • go to the update tab at the top
  • click on check for updates
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
  • When completed, a log will open in Notepad. please copy and paste the log into your next reply
    • If you accidentally close it, the log file is saved here and will be named like this:
    • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.



Download HijackThis
  • Go Here to download HijackThis program
  • Save HijackThis to your desktop.
  • Right Click on Hijackthis and select "Run as Admin" (XP users just need to double click to run)
  • Click on "Do A system scan and save a logfile" (if you do not see "Do A system scan and save a logfile" then click on main menu)
  • copy and paste hijackthis report into the topic
"information and logs"
  • In your next post I need the following
    • Log From MBAM
    • report from Hijackthis
    • let me know of any problems you may have had
    • How is the computer doing now?
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#9 NewbieChick

NewbieChick
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Posted 08 August 2013 - 12:08 AM

"From the list of programs double click on The Program to remove"

 

I ran and installed Revo, I do not see anything like this. I don't see anything about moderate option or anything.



#10 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 08 August 2013 - 12:25 AM

these are the program to remove

Coupon Printer for Windows
Java™ 6 Update 15
Malwarebytes Anti-Malware version 1.75.0.1300
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#11 NewbieChick

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Posted 08 August 2013 - 12:38 AM

Nevermind, I figured it out. It was the way I was reading it.

#12 gringo_pr

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Posted 08 August 2013 - 01:20 AM

Very good and I will look for the reports


gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#13 NewbieChick

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Posted 08 August 2013 - 01:43 AM

Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org

Database version: v2013.08.08.02

Windows 7 Service Pack 1 x86 NTFS
Internet Explorer 10.0.9200.16635
Owner :: KITTYS-PC [administrator]

8/8/2013 2:30:17 AM
mbam-log-2013-08-08 (02-30-17).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 225968
Time elapsed: 10 minute(s), 32 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

 

 

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 2:42:41 AM, on 8/8/2013
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v10.0 (10.00.9200.16635)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskhost.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\Real\RealPlayer\Update\realsched.exe
C:\Program Files\HP\HP Software Update\hpwuschd2.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Windows\System32\StikyNot.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Users\Owner\AppData\Local\DIRECTV Player\PCShowServerPMWrapper.exe
C:\Users\Owner\AppData\Local\DIRECTV Player\NDSPCShowServer.exe
C:\Windows\system32\conhost.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Windows\system32\RunDll32.exe
C:\Windows\system32\RunDll32.exe
C:\Program Files\Microsoft Office\Office14\ONENOTEM.EXE
C:\Windows\system32\wuauclt.exe
C:\Program Files\VS Revo Group\Revo Uninstaller\revouninstaller.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\Macromed\Flash\FlashUtil32_11_8_800_94_ActiveX.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Users\Owner\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://www.google.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrowserrecordplugin.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~1\MICROS~3\Office14\GROOVEEX.DLL
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre7\bin\ssv.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~1\MICROS~3\Office14\URLREDIR.DLL
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre7\bin\jp2ssv.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [BCSSync] "C:\Program Files\Microsoft Office\Office14\BCSSync.exe" /DelayServices
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [LanguageShortcut] "C:\Program Files\CyberLink\PowerDVD\Language\Language.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Real\RealPlayer\Update\realsched.exe" -osboot
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\RunOnce: [Malwarebytes Anti-Malware] C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [RESTART_STICKY_NOTES] C:\Windows\System32\StikyNot.exe
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /minimized /regrun
O4 - HKCU\..\Run: [PCShowServer] "C:\Users\Owner\AppData\Local\DIRECTV Player\PCShowServerPMWrapper.exe"
O4 - HKUS\S-1-5-18\..\RunOnce: [SPReview] "C:\Windows\System32\SPReview\SPReview.exe" /sp:1 /errorfwlink:"http://go.microsoft.com/fwlink/?LinkID=122915" /build:7601 (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [SPReview] "C:\Windows\System32\SPReview\SPReview.exe" /sp:1 /errorfwlink:"http://go.microsoft.com/fwlink/?LinkID=122915" /build:7601 (User 'Default user')
O4 - Startup: Monitor Ink Alerts - HP Deskjet 1000 J110 series.lnk = ?
O4 - Startup: Monitor Ink Alerts - HP Deskjet 2510 series.lnk = ?
O4 - Startup: OneNote 2010 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office14\ONENOTEM.EXE
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office14\EXCEL.EXE/3000
O8 - Extra context menu item: Se&nd to OneNote - res://C:\PROGRA~1\MICROS~3\Office14\ONBttnIE.dll/105
O9 - Extra button: HP Smart Print - {22CC3EBD-C286-43aa-B8E6-06B115F74162} - C:\Program Files\Hewlett-Packard\Smart Print 2.0\smartprintsetup.exe
O9 - Extra 'Tools' menuitem: HP Smart Print - {22CC3EBD-C286-43aa-B8E6-06B115F74162} - C:\Program Files\Hewlett-Packard\Smart Print 2.0\smartprintsetup.exe
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\microsoft shared\windows live\wlidnsp.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O15 - Trusted Zone: *.myitlab.com
O15 - Trusted Zone: *.pearsoncmg.com
O15 - Trusted Zone: *.pearsoned.com
O15 - Trusted Zone: *.researchnavigator.com
O16 - DPF: {BEA7310D-06C4-4339-A784-DC3804819809} (Photo Upload Plugin Class) - http://www.cvsphoto.com/upload/activex/v3_0_0_7/PhotoCenter_ActiveX_Control.cab
O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: AMD External Events Utility - AMD - C:\Windows\system32\atiesrxx.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
O23 - Service: Skype C2C Service - Skype Technologies S.A. - C:\ProgramData\Skype\Toolbars\Skype C2C Service\c2c_service.exe
O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files\Skype\Updater\Updater.exe

--
End of file - 9577 bytes



#14 gringo_pr

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Posted 08 August 2013 - 02:31 AM


Greetings

These logs are looking very good, we are almost done!!! Just one more scan to go.

:Remove unneeded start-up entries:

This part of the fix is purely optional
These are programs that start up when you turn on your computer but don't need to be, any of these programs you can click on their icons (or start from the control panel) and start the program when you need it. By stopping these programs you will boot up faster and your computer will work faster.
  • Run HijackThis (rightclick and run as admin)
  • Click on the Scan button
  • Put a check beside all of the items listed below (if present):

    • O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
      O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
      O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
      O4 - HKLM\..\Run: [LanguageShortcut] "C:\Program Files\CyberLink\PowerDVD\Language\Language.exe"
      O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
      O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Real\RealPlayer\Update\realsched.exe" -osboot
      O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
      O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"
      O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
      O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
      O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
      O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
      O4 - HKCU\..\Run: [RESTART_STICKY_NOTES] C:\Windows\System32\StikyNot.exe
      O4 - HKCU\..\Run: [PCShowServer] "C:\Users\Owner\AppData\Local\DIRECTV Player\PCShowServerPMWrapper.exe"
      O4 - HKUS\S-1-5-18\..\RunOnce: [SPReview] "C:\Windows\System32\SPReview\SPReview.exe" /sp:1 /errorfwlink:"<http://go.microsoft.com/fwlink/?LinkID=122915>" /build:7601 (User 'SYSTEM')
      O4 - HKUS\.DEFAULT\..\RunOnce: [SPReview] "C:\Windows\System32\SPReview\SPReview.exe" /sp:1 /errorfwlink:"<http://go.microsoft.com/fwlink/?LinkID=122915>" /build:7601 (User 'Default user')
      O4 - Startup: OneNote 2010 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office14\ONENOTEM.EXE
      O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
      O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE


  • Close all open windows and browsers/email, etc...
  • Click on the "Fix Checked" button
  • When completed, close the application.
    • NOTE**You can research each of those lines >here< and see if you want to keep them or not
      just copy the name between the brackets and paste into the search space
      O4 - HKLM\..\Run: [IntelliPoint]


Eset Online Scanner

**Note** You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as admin

Go Eset web page to run an online scanner from ESET.
  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • click on the Run ESET Online Scanner button
  • Tick the box next to YES, I accept the Terms of Use.
    • Click Start
  • When asked, allow the add/on to be installed
    • Click Start
  • Make sure that the option Remove found threats is unticked
  • Click on Advanced Settings, ensure the options
    • Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.

  • Click Scan
  • wait for the virus definitions to be downloaded
  • Wait for the scan to finish
When the scan is complete
  • If no threats were found
    • put a checkmark in "Uninstall application on close"
    • close program
    • report to me that nothing was found
  • If threats were found
    • click on "list of threats found"
    • click on "export to text file" and save it as ESET SCAN and save to the desktop
    • Click on back
    • put a checkmark in "Uninstall application on close"
    • click on finish
    • close program
    • copy and paste the report here
Gringo
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#15 NewbieChick

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Posted 09 August 2013 - 06:48 PM

Done. Nothing was found






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