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Laptop Freezing now Disk Read Error


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#1 ~ JJ ~

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Posted 06 August 2013 - 09:36 AM

Toshiba Satellite - model # = PSLD8E-09D008EN

Windows Vista Home Premium 

Service pack 2 

Memory (Ram) 2.00GB

System: 32-bit operating system

Processor: Genuine Intel® CPU T1600 @ 1.66GHz 1.66 GHz 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

Hi, I was advised to post here off another section of the forum. This is the most recent problem I've been having with the laptop: 

 

http://www.bleepingcomputer.com/forums/t/501256/toshiba-laptop-keeps-freezing/

 

On the above link is my speccy screenshot to see any other technical information anyone may need as well. 

 

It has been freezing a little less in the past week or so but still doing it now and then. About half an hour ago it froze, I restarted and this message has now come up for the first time: 'A disk read error occured press control, alt, del to restart' 

 

I've pressed control, alt, del about seven times now and it just comes back to the same black page with that written at the top? When it boots up it doesn't get as far as the log in screen. I've just turned off and unplugged for 15 mins and it's still showing that message? 

 

I can get into the F2 screen setup utility. I can get into the boot manager F12 screen. I cannot seem to get into safe mode via F8 though, it just keeps coming back to that screen and message. 

 

I don't know what's the problem or what to do, but really need the laptop on and working again. Can anyone help? 

 

To add. I don't have any disks or if I did I don't know where they are. I don't know how to check if it's the hard drive that's gone either. 


Edited by ~ JJ ~, 06 August 2013 - 10:09 AM.


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#2 Broni

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Posted 06 August 2013 - 10:45 AM

Run hard drive diagnostics: http://www.bleepingcomputer.com/forums/topic28744.html/page__view__findpost__p__160520
Make sure, you select tool, which is appropriate for the brand of your hard drive.
Depending on the program, it'll create bootable floppy, or bootable CD.
If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), and make the CD bootable.
For Toshiba hard drives, see here: http://storage.toshiba.com/storage-services-support/warranty-support/software-utilities#diagnostic

Note : If you do not know how to set your computer to boot from CD follow the steps here


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#3 ~ JJ ~

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Posted 06 August 2013 - 12:23 PM

How can I download the software to see what hard drive I have and run those tests? I can't get past the black screen with that message on it? Thank you for your reply. 

 

I can get to the boot manager screen - is there no hard drive checks that can be done from there. 


Edited by ~ JJ ~, 06 August 2013 - 12:40 PM.


#4 Broni

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Posted 06 August 2013 - 12:44 PM

Download necessary tool from the computer you're posting from.


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#5 ~ JJ ~

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Posted 06 August 2013 - 03:12 PM

I tried to click this one: 

 

 

Software Name Description Windows Diagnostic Tool Ver. 1.12 
(For IDE/ATA/SATA Hard Drives)

ZIPfjdtwin.exe [464KB] This diagnostic tool is available for use by customers who feel their Fujitsu Branded Toshiba hard drive may not be operating normally. It is only designed for use with Fujitsu Branded Toshiba ATA/IDE hard drives. 
There are 2 diagnostic modes:
  • Quick Test
    About 3 minutes, does random seek/read tests.
  • Comprehensive Test
    About 30 to 100 minutes, also performs surface scan.

*Supports Windows 2000/XP/Vista

 

 

as on the speccy check I did for a previous thread said I have a

 

Hard drives

'149GB FUJITSU MHZ2160BH G1 (SATA) 

 

So I'm presuming I was clicking the right one. 

 

However, I've tried it twice now and it just says to me when I click 'run' - 'Administrator authority required for test execution' 

 

I'm logged on as an administrator. 



#6 Broni

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Posted 06 August 2013 - 03:39 PM

I thought you're not able to boot to Windows so how actually are you trying to run this test?


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#7 ~ JJ ~

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Posted 06 August 2013 - 03:45 PM

I'm still on my working laptop trying to get the diagnostics tool onto the disk, but failing badly at the moment without a clue as to what I'm doing. Thank you for your patience. 

 

 

unless I'm not meant to be trying to get that onto disk to boot the computer up? Can I get the computer up and running again before I contemplate factory restore? 


Edited by ~ JJ ~, 06 August 2013 - 03:54 PM.


#8 Broni

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Posted 06 August 2013 - 05:10 PM

You can't use the above utility as you can't boot to Windows. The above tool can be run only fro within Windows.

 

Your best option is to download and create Ultimate Boot CD: http://www.ultimatebootcd.com/

It'll create bootable CD.

On it you'll find ATA Diagnostic Tool (Fujitsu)


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