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Hijacked homepage IE 10 Windows 7


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3 replies to this topic

#1 mopper

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Posted 05 August 2013 - 11:36 PM

I have a Windows 7 computer that is experiencing a browser hijack on IE10. When I open IE the website is http://www.search.ask.com/?o=APN10649A&gct=hp&d=-&t=4.  I have changed the homepage option in tools and in the control panel, internet options and it still goes back to the search.ask.... I have tried different scans including, Microsoft Security Essentials and Scanner, Security Check, Adwcleaner and Roguekiller in that order.  I have included all the logs in my post.  No luck so far.  Any help would be appreciated.

Thanks

 Results of screen317's Security Check version 0.99.71 
 Windows 7 Service Pack 1 x64 (UAC is enabled) 
 Internet Explorer 10 
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled! 
Microsoft Security Essentials  
 Antivirus up to date! 
`````````Anti-malware/Other Utilities Check:`````````
 Adobe Flash Player 10 Flash Player out of Date!
 Adobe Reader 9 Adobe Reader out of Date!
 Google Chrome 28.0.1500.72 
 Google Chrome 28.0.1500.95 
````````Process Check: objlist.exe by Laurent```````` 
 Microsoft Security Essentials MSMpEng.exe
 Microsoft Security Essentials msseces.exe
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 0%
````````````````````End of Log``````````````````````

# AdwCleaner v2.306 - Logfile created 08/05/2013 at 23:42:23
# Updated 19/07/2013 by Xplode
# Operating system : Windows 7 Home Premium Service Pack 1 (64 bits)
# User : Ben Murphy - GATEWAY-1
# Boot Mode : Normal
# Running from : C:\Users\Ben Murphy\Desktop\adwcleaner.exe
# Option [Delete]

***** [Services] *****

***** [Files / Folders] *****

Deleted on reboot : C:\Program Files (x86)\mapsgalaxy_39

***** [Registry] *****

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{898EA8C8-E7FF-479B-8935-AEC46303B9E5}
Key Deleted : HKLM\Software\DataMngr

***** [Internet Browsers] *****

-\\ Internet Explorer v10.0.9200.16635

[OK] Registry is clean.

*************************

AdwCleaner[R1].txt - [852 octets] - [05/08/2013 23:40:37]
AdwCleaner[S1].txt - [793 octets] - [05/08/2013 23:42:23]

########## EOF - C:\AdwCleaner[S1].txt - [852 octets] ##########

 

RogueKiller V8.6.5 _x64_ [Aug  5 2013] by Tigzy
mail : tigzyRK<at>gmail<dot>com
Feedback : http://www.adlice.com/forum/
Website : http://www.adlice.com/softwares/roguekiller/
Blog : http://tigzyrk.blogspot.com/

Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version
Started in : Normal mode
User : Ben Murphy [Admin rights]
Mode : Remove -- Date : 08/05/2013 23:55:16
| ARK || FAK || MBR |

¤¤¤ Bad processes : 1 ¤¤¤
[SUSP PATH] AdvService.exe -- C:\Users\Ben Murphy\AppData\Roaming\Microsoft\Windows\AdvService.exe [-] -> KILLED [TermProc]

¤¤¤ Registry Entries : 4 ¤¤¤
[RUN][SUSP PATH] HKCU\[...]\Run : Badoo Desktop (C:\ProgramData\Badoo\Badoo Desktop\1.6.58.1220\Badoo.Desktop.exe [x][x]) -> DELETED
[RUN][SUSP PATH] HKUS\S-1-5-21-3756796431-1580034111-574200298-1001\[...]\Run : Badoo Desktop (C:\ProgramData\Badoo\Badoo Desktop\1.6.58.1220\Badoo.Desktop.exe [x][x]) -> [0x2] The system cannot find the file specified.
[HJ DESK] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> REPLACED (0)
[HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> REPLACED (0)

¤¤¤ Scheduled tasks : 0 ¤¤¤

¤¤¤ Startup Entries : 0 ¤¤¤

¤¤¤ Web browsers : 0 ¤¤¤

¤¤¤ Particular Files / Folders: ¤¤¤

¤¤¤ Driver : [NOT LOADED 0x0] ¤¤¤

¤¤¤ External Hives: ¤¤¤

¤¤¤ Infection :  ¤¤¤

¤¤¤ HOSTS File: ¤¤¤
--> %SystemRoot%\System32\drivers\etc\hosts

 

¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: WDC WD15EARS-22MVWB0 +++++
--- User ---
[MBR] b9e7afbdfe5db775cc6e3d98dab4539b
[BSP] 8faa86f1bda16ff13bddfd49a13cbe9e : Windows 7/8 MBR Code
Partition table:
0 - [XXXXXX] ACER (0x27) [VISIBLE] Offset (sectors): 2048 | Size: 18000 Mo
1 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 36866048 | Size: 100 Mo
2 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 37070848 | Size: 1412697 Mo
User = LL1 ... OK!
User = LL2 ... OK!

Finished : << RKreport[0]_D_08052013_235516.txt >>
RKreport[0]_S_08052013_235159.txt;RKreport[0]_S_08052013_235505.txt

 

 

 

 



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#2 gringo_pr

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Posted 06 August 2013 - 11:20 AM



Hello mopper

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.


Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.





I need to get some reports to get a base to start from so I need you to run these programs first.



-Download DDS-
  • Please download DDS from one of the links below and save it to your desktop:

    dds_scr.gif
    Download DDS and save it to your desktop

    Link1
    Link2
    Link3
    • Double-Click on dds.scr and a command window will appear. This is normal.
    • Shortly after two logs will appear:
      • DDS.txt
      • Attach.txt
    • A window will open instructing you save & post the logs
    • Save the logs to a convenient place such as your desktop
    • Copy the contents of both logs & post in your next reply
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 gringo_pr

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Posted 10 August 2013 - 12:59 AM



Hello

48 Hour bump

It has been more than 48 hours since my last post.
  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#4 gringo_pr

gringo_pr

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Posted 14 August 2013 - 09:29 PM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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