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Microsoft word shuts down


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#1 computernov

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Posted 05 August 2013 - 08:40 PM

I can't open Word or any Word documents.  When I try to open the program it immediately knocks me out of the program.  I did a virus scan with AVG and can't find a problem.  Any suggestions? Thanks


Edited by hamluis, 06 August 2013 - 06:32 AM.
Moved from AV, Firewall to Business Applications - Hamluis.


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#2 hamluis

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Posted 06 August 2013 - 06:31 AM

Do you have Office installed?  If so, do the other components work properly?

 

Please post the exact wording of any onscreen error message that occurs when you attempt to use MS Word or any other component of Office.

 

Louis



#3 quietman7

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Posted 06 August 2013 - 07:50 AM

Also advise hamluis which versions of Office/Word you have installed.
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#4 computernov

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Posted 06 August 2013 - 09:47 AM

I am using Word 2007.  When I try to access it, I get a message for less than a second which says "Preparing to install".  None of the other Office applications work so maybe I need to reinstall Office.

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#5 quietman7

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Posted 06 August 2013 - 10:01 AM

How to troubleshoot problems that occur when you start or use Word 2003, 2007, 2010
A partial cure Microsoft Word 2007 crashes: disable add-ins
Your application may unexpectedly shut down when you close a document

For installation issues, please refer to Fix problems with programs that can't be installed or uninstalled
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