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Norton power eraser


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#1 Hectley

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Posted 05 August 2013 - 07:20 PM

I used norton power eraser on my windows 8 and I restarted it just like it said but it just took me to a black screen. I try to turn the computer off but I'm still stuck on the black screen, the cursor is visible but nothing is happening. Is this part of the program or is something messed up


Moved from Intros to more appropriate forum. ~~Mod edit boopme

Edited by boopme, 05 August 2013 - 08:25 PM.


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#2 dc3

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Posted 06 August 2013 - 12:12 PM

Can you boot into Safe Mode?

 

Norton power eraser creates a restore point before running a scan.

 

Windows 8 System Restore Guide

 

 

 

Because Norton Power Eraser uses aggressive methods to detect threats, there is a risk that it can select some legitimate programs for removal. You should use this tool very carefully. If you accidently remove a legitimate program, you can run Norton Power Eraser to review past repair sessions and undo them.

Edited by dc3, 06 August 2013 - 12:53 PM.

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#3 Hectley

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Posted 06 August 2013 - 01:55 PM

I've tried pressing f8 and shift a couple of times and also disconnecting all the cables but I'm still stuck on the black screen. Any other suggestion, thanks

#4 xXToffeeXx

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Posted 07 August 2013 - 11:08 AM

See here: http://www.howtogeek.com/107511/how-to-boot-into-safe-mode-on-windows-8-the-easy-way/

 

The trick is to hold the Shift button and mash the F8 key, this will sometimes boot you into the new advanced “recovery mode”,  where you can choose to see advanced repair options.

 

If this doesn't work, then you are pretty stuck and I suggest you make a topic here (with a FRST log if you can): http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/

 

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