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Help! Outlook "Not responding" ! Windows Explorer "Not responding" !


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#1 fastnigel

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Posted 05 August 2013 - 05:28 PM

hello,

 

Please can someone help me?

 

Outlook just freezes sometimes & comes up with "Not responding" & occasionally Windows Explorer will do the same!!??

So once i have managed to close them i try & shut down my computer but it just freezes again on the "logging off" screen, i have no idea whats going on as i am pretty shocking when it comes to this IT tech stuff, it may be simple it maybe complex. i have had other problems b4 on this machine but this current problem is becoming very common & highly annoying!!!

 

In Outlook i run my main email account & then run two others with seperate email addresses down below...if that makes sense... it seems to be the secondary email addreses that crash my Outlook -  I think...

 

I have recieved emails to all accounts but when i try to send from one of the secondary accounts then the sh1t hits the fan.

 

would really appreciate any help.

 

thanks you!

 

 



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#2 hamluis

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Posted 05 August 2013 - 05:38 PM

Please download MiniToolBox  , save it to your desktop and run it.

 

Checkmark the following checkboxes:

  List last 10 Event Viewer log

  List Installed Programs

  List Users, Partitions and Memory size.

 

Click Go and paste the content into your next post.

 

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link.

 

Louis



#3 fastnigel

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Posted 05 August 2013 - 05:45 PM

Thanks hamluis,

 

see below for the minitoolbox content;

 

MiniToolBox by Farbar  Version: 13-07-2013
Ran by Joel (administrator) on 06-08-2013 at 10:39:44
Running from "\\SERVER1\RedirectedFolders\Joel\My Documents"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/06/2013 10:14:43 AM) (Source: Application Hang) (User: )
Description: The program OUTLOOK.EXE version 14.0.6117.5001 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: e94

Start Time: 01ce9228e014c15a

Termination Time: 60000

Application Path: C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE

Report Id: 3c568a03-fe1c-11e2-a44d-50e549e832ba

Error: (08/06/2013 09:11:13 AM) (Source: Application Hang) (User: )
Description: The program OUTLOOK.EXE version 14.0.6117.5001 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 116c

Start Time: 01ce921f6b8b4260

Termination Time: 60000

Application Path: C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE

Report Id: 59e927d1-fe13-11e2-a6d8-50e549e832ba

Error: (08/06/2013 08:59:02 AM) (Source: Application Hang) (User: )
Description: The program OUTLOOK.EXE version 14.0.6117.5001 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 133c

Start Time: 01ce921ddb479a47

Termination Time: 60000

Application Path: C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE

Report Id: a822d5c2-fe11-11e2-8bcd-50e549e832ba

Error: (08/06/2013 06:56:34 AM) (Source: Windows Search Service) (User: )
Description: The index cannot be initialized.


Details:
    The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (08/06/2013 06:56:34 AM) (Source: Windows Search Service) (User: )
Description: The application cannot be initialized.

Context: Windows Application


Details:
    The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (08/06/2013 06:56:34 AM) (Source: Windows Search Service) (User: )
Description: The gatherer object cannot be initialized.

Context: Windows Application, SystemIndex Catalog


Details:
    The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (08/06/2013 06:56:34 AM) (Source: Windows Search Service) (User: )
Description: The plug-in in <Search.TripoliIndexer> cannot be initialized.

Context: Windows Application, SystemIndex Catalog


Details:
    Element not found.  (HRESULT : 0x80070490) (0x80070490)

Error: (08/06/2013 06:56:34 AM) (Source: Windows Search Service) (User: )
Description: The plug-in in <Search.JetPropStore> cannot be initialized.

Context: Windows Application, SystemIndex Catalog


Details:
    The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (08/06/2013 06:56:34 AM) (Source: Windows Search Service) (User: )
Description: The Windows Search Service cannot load the property store information.

Context: Windows Application, SystemIndex Catalog


Details:
    The content index database is corrupt.  (HRESULT : 0xc0041800) (0xc0041800)

Error: (08/06/2013 06:56:34 AM) (Source: Windows Search Service) (User: )
Description: The Windows Search Service is being stopped because there is a problem with the indexer: The catalog is corrupt.


Details:
    The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)


System errors:
=============
Error: (08/06/2013 09:25:30 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (08/06/2013 09:24:14 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 9:13:26 a.m. on ?6/?08/?2013 was unexpected.

Error: (08/06/2013 09:04:41 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (08/06/2013 09:03:28 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 9:01:43 a.m. on ?6/?08/?2013 was unexpected.

Error: (08/06/2013 08:53:59 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (08/06/2013 08:52:50 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 8:51:28 a.m. on ?6/?08/?2013 was unexpected.

Error: (08/06/2013 08:05:46 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (08/06/2013 06:57:13 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (08/06/2013 06:56:34 AM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 30000 milliseconds: Restart the service.

Error: (08/06/2013 06:56:34 AM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated with service-specific error %%-1073473535.


Microsoft Office Sessions:
=========================
Error: (08/06/2013 10:14:43 AM) (Source: Application Hang)(User: )
Description: OUTLOOK.EXE14.0.6117.5001e9401ce9228e014c15a60000C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE3c568a03-fe1c-11e2-a44d-50e549e832ba

Error: (08/06/2013 09:11:13 AM) (Source: Application Hang)(User: )
Description: OUTLOOK.EXE14.0.6117.5001116c01ce921f6b8b426060000C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE59e927d1-fe13-11e2-a6d8-50e549e832ba

Error: (08/06/2013 08:59:02 AM) (Source: Application Hang)(User: )
Description: OUTLOOK.EXE14.0.6117.5001133c01ce921ddb479a4760000C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXEa822d5c2-fe11-11e2-8bcd-50e549e832ba

Error: (08/06/2013 06:56:34 AM) (Source: Windows Search Service)(User: )
Description:
Details:
    The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (08/06/2013 06:56:34 AM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application


Details:
    The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (08/06/2013 06:56:34 AM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application, SystemIndex Catalog


Details:
    The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (08/06/2013 06:56:34 AM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application, SystemIndex Catalog


Details:
    Element not found.  (HRESULT : 0x80070490) (0x80070490)
Search.TripoliIndexer

Error: (08/06/2013 06:56:34 AM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application, SystemIndex Catalog


Details:
    The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
Search.JetPropStore

Error: (08/06/2013 06:56:34 AM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application, SystemIndex Catalog


Details:
    The content index database is corrupt.  (HRESULT : 0xc0041800) (0xc0041800)

Error: (08/06/2013 06:56:34 AM) (Source: Windows Search Service)(User: )
Description:
Details:
    The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
The catalog is corrupt


CodeIntegrity Errors:
===================================
  Date: 2013-07-11 07:51:35.480
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2013-07-11 07:51:35.449
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2012-09-20 11:28:48.298
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\l3codeca.acm because the set of per-page image hashes could not be found on the system.

  Date: 2012-09-20 11:10:40.917
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\l3codeca.acm because the set of per-page image hashes could not be found on the system.

  Date: 2012-09-20 10:48:47.424
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\l3codeca.acm because the set of per-page image hashes could not be found on the system.

  Date: 2012-09-20 10:33:44.811
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\l3codeca.acm because the set of per-page image hashes could not be found on the system.

  Date: 2012-09-20 10:14:35.355
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\l3codeca.acm because the set of per-page image hashes could not be found on the system.

  Date: 2012-09-20 10:01:29.394
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\l3codeca.acm because the set of per-page image hashes could not be found on the system.

  Date: 2012-09-20 09:53:44.013
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\l3codeca.acm because the set of per-page image hashes could not be found on the system.

  Date: 2012-09-20 09:40:09.859
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\l3codeca.acm because the set of per-page image hashes could not be found on the system.


=========================== Installed Programs ============================

Adobe AIR (Version: 2.7.1.19610)
Adobe Download Assistant (Version: 1.2.3)
Adobe Flash Player 11 ActiveX (Version: 11.7.700.224)
Adobe Flash Player 11 Plugin (Version: 11.8.800.94)
Adobe Reader X (10.1.7) (Version: 10.1.7)
Ask Toolbar (Version: 12.2.2.588)
CCleaner (Version: 3.28)
D3DX10 (Version: 15.4.2368.0902)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Defraggler (Version: 2.13)
Eraser 6.0.10.2620 (Version: 6.0.2620)
ESET NOD32 Antivirus (Version: 4.2.71.2)
Etron USB3.0 Host Controller (Version: 0.105)
GIMP 2.8.6 (Version: 2.8.6)
Google Chrome (Version: 28.0.1500.95)
Google Earth Plug-in (Version: 7.1.1.1888)
Google Update Helper (Version: 1.3.21.153)
GoToMeeting 5.1.0.880 (Version: 5.1.0.880)
GTA2 (Version: 1.00.001)
History Viewer v4.6
Index.Dat Viewer 3 (Version: 3)
Intel® OpenCL CPU Runtime
Intel® Processor Graphics (Version: 8.15.10.2618)
Java 7 Update 25 (Version: 7.0.250)
Java Auto Updater (Version: 2.1.9.5)
Java™ 6 Update 32 (Version: 6.0.320)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Flight Simulator X Demo (Version: 10.0.60905)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.6029.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Professional 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Single Image 2010 (Version: 14.0.6029.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Silverlight (Version: 4.1.10329.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.50727.42)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (Version: 10.0.30319)
Mozilla Firefox 22.0 (x86 en-US) (Version: 22.0)
Mozilla Maintenance Service (Version: 22.0)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT110 (Version: 16.4.1108.0727)
MSVCRT110_amd64 (Version: 16.4.1108.0727)
MSXML 4.0 SP2 Parser and SDK (Version: 4.20.9818.0)
PeerBlock 1.1 (r518) (Version: 1.1.0.518)
Poker Mania v3.3.3
Realtek Ethernet Controller Driver (Version: 7.46.531.2011)
Realtek High Definition Audio Driver (Version: 6.0.1.6433)
Remote Assistance (Version: 6.3.374)
Speccy (Version: 1.21)
System Backup and Restore (Version: 5.0)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553270) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553272) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft Office 2010 (KB2598289) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2589345) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2553248) 32-Bit Edition
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
VLC media player 2.0.7 (Version: 2.0.7)
Windows Live Communications Platform (Version: 16.4.3503.0728)
Windows Live Essentials (Version: 16.4.3503.0728)
Windows Live Installer (Version: 16.4.3503.0728)
Windows Live PIMT Platform (Version: 16.4.3503.0728)
Windows Live SOXE (Version: 16.4.3503.0728)
Windows Live SOXE Definitions (Version: 16.4.3503.0728)
Windows Live UX Platform (Version: 16.4.3503.0728)
Windows Live UX Platform Language Pack (Version: 16.4.3503.0728)
Windows Media Player Firefox Plugin (Version: 1.0.0.8)
Windows Movie Maker 2.6 (Version: 2.6.4037.0)
Windows Small Business Server 2008 ClientAgent (Version: 6.0.5601.0)
Windows Small Business Server 2008 Desktop Links Gadget (Version: 6.0.5601.0)
Windows Small Business Server 2008 WMI Provider (Version: 6.0.5601.0)

========================= Memory info: ===================================

Percentage of memory in use: 27%
Total physical RAM: 8109.12 MB
Available physical RAM: 5860.16 MB
Total Pagefile: 16216.43 MB
Available Pagefile: 13763.25 MB
Total Virtual: 4095.88 MB
Available Virtual: 3968.89 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:446.13 GB) (Free:379.1 GB) NTFS

========================= Users: ========================================

User accounts for \\JOEL-PC

Administrator            Guest                    JOEL                     


**** End of log ****
 

 

 

 

Speccy findings below;

 

 

http://speccy.piriform.com/results/LddMDU7dXEr4shfyy1sUucK

 

 

Also hamluis i dont know if this is relevant or not but the two email addresses i had added to my Outlook have shown up as an issue in the Sync centre saying these two items are in conflict & did not Sync.

i do not understand this but to me it doesnt look good???

 

Thanks!



#4 hamluis

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Posted 06 August 2013 - 04:46 AM

Java Runtime Environment      Path: C:\Program Files (x86)\Java\jre6\bin\java.exe      Version: 6.0     Update: 32     Build: 05
Java Runtime Environment      Path: C:\Program Files (x86)\Java\jre7\bin\java.exe      Version: 7.0     Update: 25     Build: 17
 

Please uninstall the older, more vulnerable version 6, see http://www.java.com/en/download/faq/remove_olderversions.xml .

 

No critical updates installed since Sep 2012.

 

Windows Search Errors

 

Why did you run ComboFix in July?  Never mind, I see you had a malware topic in MRL

 

You seem to have some file corruption issues....I would run the sfc /scannow command,,,uninstall MS Office and then reinstall...and set up your email anew.  I would also check for SPs and other updates for MS Office.  You don't seem to take Nasdaq's suggestion to install critical updates seriously...but I will just remind you of his statement in your malware topic...about the importance of doing such.

 

Louis



#5 fastnigel

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Posted 06 August 2013 - 06:10 PM

Thanks hamluis,

 

I have uninstalled the older version 6 of Java, no problems.

 

I have also re-indexed as you suggested.

 

ok, now as i am pretty much kindergarten standard when it comes to computers (altho i reckon they could beat me...) what you have said about uninstalling MS Office & reinstalling, check for SPs etc im a little aprehensive as i wouldnt really feel comfortable or know what im doing. is this mandatory to do this hamluis???

 

Now when it comes to updates etc, i do take nasdaq's suggetsion seriously, its just that im sure im not doing it correctly... when i go into Control panel > System & security > Windows updates this is what happens;

 

The windows update icon thingy is red, so i click the "check for updates" button right, it immediately displays this message;

 

Windows could not search for new updates.

An error occured while checking for new updates to your computer.

Errors found: Code 80244019    Windows update encountered an unknown error.

Most recent check for updates: 20/09/2012  at 7.37am

You recieve updates: Managed by your system administrator.

 

am i not the system admin???

 

 

so i am a little confused here hamluis.

 

Thanks hamluis.



#6 hamluis

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Posted 06 August 2013 - 07:12 PM

Among your installed programs...is one listed as Windows Update.  Clicking on that takes you to the Windows Update or Micrsoft Update site.

 

Since you have Office installed, you should be taken to Microsoft Update.

 

I only suggest or state what I would do...you are still the captain of your ship when it comes to what takes place on your system :).

 

You can use Google...to find basic information on questionss about Microsoft software, SPs, and many other things.  There is a ton of detailed info available that will eliminate many questions that you may have.

 

Louis



#7 fastnigel

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Posted 06 August 2013 - 08:25 PM

Thanks hamluis,

 

In the past i have been wary of clicking this & that in the computer everytime it prompts me as have heard bad storys (but isnt it amazing how we always hear the bad stuff about these...).

But i have managed to twice update my machine & now the windows update thingy is green & happy! 

99 updates totalling 498.5Mb the first time & 19 totalling 628Mb the second! so its fair to say this macjhine had missed out on a whole heap during the last year!

 

i know at the end of the day its up to me & my machine but i appreciate your help hamluis, thanks.

 

I will start browsing a few more basic info related to my machine. there is a stack of info on the net however & alot is crap, but what sites do you reccomend to research some of this hamluis?

 

Thank you.



#8 noknojon

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Posted 06 August 2013 - 10:17 PM

Hi -

Just to add a minor extra.

When you do Updates you only need Express or Important Updates, and none of the others.

RE : I will start browsing a few more basic info related to my machine.

(unless I missed it) Can you please list the Make and Model of your computer and we can leave a few site links for you -

 

Thanks -



#9 fastnigel

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Posted 06 August 2013 - 10:36 PM

hello noknojon,

 

ok, but ihave just gone & updated/installed a whole heap that had been owing so to speak!! i thought that if it had an update then it was relevant??? why is this noknojon???

 

Operating System is below;

    Microsoft Windows 7 Professional 64-bit SP1
CPU
    Intel Core i5 3550 @ 3.30GHz    32 °C
    Ivy Bridge 22nm Technology
RAM
    8.00GB Dual-Channel DDR3 @ 664MHz (9-9-9-24)
Motherboard
    Gigabyte Technology Co., Ltd. Z68MA-D2H-B3 (Socket 1155)    43 °C
Graphics
    Philips 220B (1680x1050@59Hz)
    Intel HD Graphics (Gigabyte)
Hard Drives
    466GB Seagate ST500DM002-1BD142 ATA Device (SATA)    27 °C
Optical Drives
    HL-DT-ST DVDRAM GH24NS90 ATA Device
Audio
    Realtek High Definition Audio

 

 

Thanks noknojon.



#10 noknojon

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Posted 07 August 2013 - 02:55 AM

Hi -

The only Updates I mentioned were the ones that hamluis referred to, as Important and Others are offered by M/soft with their updates. I only wanted to reinforce that you do not need Windows Updates that are not classified as Important -

 

As to your list of components, these are in your Speccy link. What I meant was the Make of computer (HP / Toshiba / E Machines / for example) and if you knew the Model of the computer (x500 / CB100/ or similar)

 

This can help us with a few more of the updates you may still require > >

Download Security Check by Screen317 from HERE
* Save it to your Desktop.
* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.
Note: If a security program requests permission to access the Internet, allow it to do so.

 

 

Thank You -



#11 fastnigel

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Posted 07 August 2013 - 05:49 PM

hello noknojon,

 

I cant find out what my computer is sorry, its a desktop...um...its got cooler master on the front of the box...um..sorry. I think its a Cooler Master Elite 371. Does that make sense???

 

here is the Security check results;

 

 Results of screen317's Security Check version 0.99.71  
 Windows 7 Service Pack 1 x64 (UAC is enabled)  
 Internet Explorer 10  
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled!  
ESET NOD32 Antivirus 4.2   
 Antivirus up to date!   
`````````Anti-malware/Other Utilities Check:`````````
 Java 7 Update 25  
 Adobe Flash Player 11.8.800.94  
 Adobe Reader 10.1.7 Adobe Reader out of Date!  
 Mozilla Firefox (22.0)
 Google Chrome 28.0.1500.72  
 Google Chrome 28.0.1500.95  
````````Process Check: objlist.exe by Laurent````````  
 ESET NOD32 Antivirus egui.exe  
 ESET NOD32 Antivirus ekrn.exe  
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 0%
````````````````````End of Log``````````````````````
 

 

 

Thanks noknojon.



#12 fastnigel

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Posted 07 August 2013 - 09:01 PM

just an update,

 

The issue seems so be coming from MS Outlook im sure, bcos it is freezing/Not responding all the time! ok, here is a typical process of what happens;

 

start the machine no problems

Fire up Outlook again all fine, inbox updates etc, but give it 10 minutes & then click Send/Receive button & Outlook just locks up! "not Responding" shows so i try & restart Outlook but it just says "loading profile" endlessly, ok so i exit that then, but i need my Outlook so i go & click Shut down my machine, it trys to but just has the "Logging Off" display forever! Like as in overnight once! so i force shut down as i have numerous times b4, start the machine up & do it all over again! Bl@@dy pain in the ass too.

 

ok it may not be MS Outlook but this is what is playing up 99% of the time.

 

Started it in safe mode today, clicked on Outlook & this is what came up;

 

The file "NormalEmail.dotm" cannot be opened because there are problems with the contents.

 

Details: No error detail available.

 

Ok, then it opened then it froze again, even in safe mode, just endlessly circling but not shutting down or nothing.

 

Am i best to get a techy to come in & get hands on this thing or is what hamluis suggested to Uninstall MS Office & reinstall pretty easy?

 

 

Thank you for your help.



#13 hamluis

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Posted 08 August 2013 - 09:42 AM

Where to start?

 

Well...when I bought my first computer...I had no clue what I wanted...but I could read.  So I read a number of copies of Computer Shopper (a common source of knowledge about systems for sale in 1996).  Once I bought my system, I read the owner/user manual and started searching online for more info about Windows 95, my O/S then.  Those days were akin to being lost in a forest for me...but eventually I recognized the value of the search engines existing then.

 

As I learned more, I gravitated toward a couple of well-known forums as sources of knowledged.  In the process of learning, I found that I knew more than some others about certain aspects...because I had experienced or experimented with this/that.

 

The landscape now is entirely different.

 

If you have an OEM system...the OEM provides support info about the system.  If you don't have an OEM system, a user can find much useful basic info about the components...within the board manual and at the manufacturer's website.

 

Ditto for the O/S...much info available at www.micrososoft.com if Windows is the O/S in question.

 

Google...is a much better search engine...than anything that existed whne I joined the computer-user world.

 

There are still reliable forums where a community-sharing of knowledge and experiences...can serve to educate those of us who want to learn and not merely be handed "answers".

 

Knowledge is available...if any user chooses to look for sources of such :).

 

"Answers" (which is what too many persons really want) is not the same as knowledge.  People accept "answers" with the same mindset they use when taking an aspirin, they merely want the pain to stop...for the moment. 

 

I suggest that you not search for "answers" in the very large world of computing (which changes somewhat every day)...but seek knowledge that will assist you in deriving the greatest amount of satisfaction and reliability...from your system.

 

If I'm able to help...that's a good thing and I give it in the same spirit that I daily accept so mauch assistance...from others.

 

Louis






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