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Dell XPS 410 reboots itself


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#1 Dark Magician Girl

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Posted 05 August 2013 - 12:43 PM

Specs:

 

http://postimg.org/image/rzues2zqt/

 

Note: I erased the drive so there is no OS on the computer at the moment.

 

-

 

I have a Dell XPS 410 that constantly reboots itself. This issue occurred the next morning, approximately 8 hours. The computer was operating just fine before that. Occassionally, the computer allows me to play on the OS or my old Linux Mint 13 disc before spamming the logout menu then repeatedly rebooting itself. It will also reboot if I manage to get into the Win XP disc. The majority of the time the computer immediately, repeatedly reboots itself, reaching only the black screen that displays my devices, just before the system asks me if I would like to boot from an inserted disc. The computer will also reboot itself when in the BIOS.

 

I've tried a brand new power supply but that didn't help. I've also tried reseating the graphic card and RAM, swapping the RAM, disconnecting and reconnecting all cables and cleaning the inside of the tower, but the computer still constantly reboots itself. I have the latest BIOS version (2.5.3), and I haven't tampered with any of the BIOS settings. I'm not sure what the problem is. Does anyone have any suggestions?



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#2 SpywareDoc

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Posted 05 August 2013 - 03:19 PM

Does it happen if you run it without the case? Something may be shorting out while in the case.

 

In other words, nothing but Motherboard (on cardboard), RAM, CPU and cooler, PSU, video, keyboard and mouse. Does it reboot while in the BIOS now?



#3 Dark Magician Girl

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Posted 05 August 2013 - 03:51 PM

I'm not sure how to do that. There is a board (I guess it is responsible for the power button and the two front ports) that doesn't seem removable or, at least, seems difficult to remove. It connects to the motherboard in two places. Would I just remove the motherboard and set it next to the tower so those cables can remain attached? I'm not sure if I have cardboard to place the motherboard on but maybe I can find something.



#4 dc3

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Posted 06 August 2013 - 10:17 AM

Try resetting the CMOS.  There is a battery on the motherboard which is silver in color and about the size of a U.S. quarter.  Next to this is a header with three pins with a jumper over connecting the center pin and one of the end pins.  Remove the jumper and replace it so that it is connected to the other end pin.  Leave this for about thirty seconds and then replace it the way it was originally.  This will set the COMS back to the default settings. 

 

Edit:  Before touching anything inside the case touch the metal of the case to discharge any static electricity.  Electrostatic discharges can damage or kill some components inside the case.


Edited by dc3, 06 August 2013 - 10:18 AM.

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#5 Dark Magician Girl

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Posted 06 August 2013 - 05:26 PM

Try resetting the CMOS.  There is a battery on the motherboard which is silver in color and about the size of a U.S. quarter.  Next to this is a header with three pins with a jumper over connecting the center pin and one of the end pins.  Remove the jumper and replace it so that it is connected to the other end pin.  Leave this for about thirty seconds and then replace it the way it was originally.  This will set the COMS back to the default settings. 

 

Edit:  Before touching anything inside the case touch the metal of the case to discharge any static electricity.  Electrostatic discharges can damage or kill some components inside the case.

I only see one jumper and it isn't near the battery. It also doesn't have 3 pins; it has 2 pins and another 2 above it. I switched the jumper to the 2 pins above it and removed the battery. It didn't help.

 

It sounds like the computer is struggling to start like a motor. The computer has a motor sound that becomes feint then picks up again every time it reboots.


Edited by Dark Magician Girl, 06 August 2013 - 05:28 PM.


#6 Dark Magician Girl

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Posted 12 August 2013 - 12:41 PM

The problem seems to lie within the motherboard. I unplugged everything (RAM, graphics, etc.) except for the power supply (I already know the power supply isn't the issue) and the issue still exists. It should, at least, stay powered on but it doesn't. 

 

Edit: I guess it could also be the processor.


Edited by Dark Magician Girl, 12 August 2013 - 12:42 PM.


#7 SpywareDoc

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Posted 12 August 2013 - 12:47 PM

But is the problem the motherboard, or the fact that it is shorting out against the case?



#8 dc3

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Posted 12 August 2013 - 01:31 PM

When you did the minimum build did you get any beep codes?

 

When you put everything back together try disabling the automatic restarts.  With this done you will get a BSOD, please write done the Stop: error code.

 

Do disable the automatic restarts click on  Start> right click on My Computer> Properties> Advanced> Startup and Recovery.  Under startup and Recovery click on Settings, uncheck the box in Automatically restart under System failure.


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#9 Dark Magician Girl

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Posted 12 August 2013 - 01:32 PM

But is the problem the motherboard, or the fact that it is shorting out against the case?

I don't see why it would be shorting out against the tower: It isn't touching the tower, and it's worked fine before. If it were the problem, I would have to replace the tower anyway, right? It's probably better to just buy a new computer at that point. I'll try and see if it stays powered on with just the motherboard, processor, and power supply and the motherboard out of the tower, though.


Edited by Dark Magician Girl, 12 August 2013 - 01:44 PM.


#10 Dark Magician Girl

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Posted 12 August 2013 - 01:37 PM

When you did the minimum build did you get any beep codes?

 

When you put everything back together try disabling the automatic restarts.  With this done you will get a BSOD, please write done the Stop: error code.

 

Do disable the automatic restarts click on  Start> right click on My Computer> Properties> Advanced> Startup and Recovery.  Under startup and Recovery click on Settings, uncheck the box in Automatically restart under System failure.

It beeps without any pauses for 2 to 3 seconds then restarts and repeats the process.



#11 Dark Magician Girl

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Posted 12 August 2013 - 01:45 PM

When I attempt to boot the computer with the motherboard removed from the tower, do I need the heatsink and fan for the processor?



#12 dc3

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Posted 12 August 2013 - 01:50 PM

Yes...  Do not remove the fan and heatsink assembly, if you do you will need to reapply the thermal compound between the heatsink and the CPU.


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#13 Dark Magician Girl

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Posted 13 August 2013 - 04:08 PM

I tried running the motherboard outside of the tower but it didn't help. The thermal compound is all dried up.



#14 Dark Magician Girl

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Posted 18 August 2013 - 12:51 PM

I ordered a new motherboard. I'll see if that solves the issue.



#15 Dark Magician Girl

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Posted 22 August 2013 - 04:54 PM

The motherboard didn't solve the issue.






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