Hey guys I work as a student IT supporter at a big union.
Today one of the employees called me to a problem with his computer.
32bit, Windows Vista, Office 2007,
Internet Explorer and Google Chrome
registered in our AD.
Whenever I try to use the explorer, be it controlpanel, Computer or so on.
explorer crashes with the error: Appcrash.exe
It has bitlocker on, and the code is lost, which means that I can't access 'safe mode' and as a result, try and fix this.
What have I tried?
msconfig, and deactivated programs that start during boot, every single one.
I tried opening job list, and closed down everything than the most essential windows processes.
I installed CCleaner 'through CMD' and ran the registry clean, it found a few minor things but nothing that solved the issue
What I suspect:
seems to me like its an installed program/plugin, probably for one of the browsers thats causing this
or caused some form of registry error..
lately I've seen a few virusses on 'his floor' but none that had me locked out like this
Now.. I've already 'officially' spend too much time trying to fix this according to our protocols, and in reality
I should be giving this machine a new image right now.
The only problem is.. that against company policies.. this employee went ahead and saved ****loads of important documents on his C:\
theoretically I assume I could access and move all his files one by one through CMD, I'm not that good with CMD and would take me a lot of time
so hoping someone out there might be able to help