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Windows 7 doesn't complete loading


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#1 RedLenin

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Posted 05 August 2013 - 04:47 AM

I get to the password step, enter password, and then all I get is a black screen with the mouse cursor showing (and working). That's where it ends unfortunately!

 

I have 4 x 2gig memory so am currently checking these.

 

Booting into safe mode is possible but after this loads mouse clicks just get no response.

 

Does anyone have any ideas, please?



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#2 Chris Cosgrove

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Posted 05 August 2013 - 07:20 PM

You say that booting into safe mode is possible, therefore I presume before you get there you can see the 'Boot options' screen.

 

Have you tried selecting either 'Last known good configuration' ( 1st choice ) or 'System repair' ( 2nd choice ) ?  The first choice is the simpler, because all you have to do is select it and let it do its thing !  System repair is a bit more complicated, but allows more options. If it works, great. If it doesn't, choose 'Advanced options', then 'System restore' and see if you can restore the computer to a restore point dating from before this trouble started.

 

This often works, but not always. Nothing works all the time !  If it doesn't, it is probably tiime to check your hard drive for problems before going any further.

 

Chris Cosgrove



#3 RedLenin

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Posted 07 August 2013 - 01:26 AM

Thanks, Chris. Can't say I recall ever seeing a Boot Options screen but I'll try that.

 

I checked every memory card (swapping each one in turn with a brand new one + used Memtest for 40 minutes - I know, not very long, but I needed a working machine fast).

 

Then, because it was urgent I removed the hard disk and got another old computer to read it (I needed the data). This hard disk seems absolutely fine. The immediate crisis is now over but obviously I want to get my machine back up and running. Away for the next week so will try your ideas when I get back. Many thanks again!



#4 xXToffeeXx

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Posted 07 August 2013 - 05:40 AM

Thanks, Chris. Can't say I recall ever seeing a Boot Options screen but I'll try that.

Try pressing F8 quite a few as soon as your computer boots up. That should give you the option to access these options Chris talks about.

 

Sounds like it may be Windows corruption or malware, but I'll see if LKGC or system restore does anything. Two questions; what were you doing last before you could boot into Windows properly, and have you checked your hard drive in case it could be failing?

 

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