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status 0xc00000f need help


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#1 darcelfinastik

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Posted 05 August 2013 - 01:15 AM

Hi

 

I have a HP Pavilion G6 laptop running windows 7 home premium 64bit. When I turn it on the following message/screen comes up:

 

Boot Manager:

Windows failed to start. A recent hardware of software change might be the cause. To fix the problem:

 

1.Insert your Windows installation disc and restart the computer.

2.Choose your language settings, and then click "Next".

3.Click "Repair your computer."

 

If you do not have this disc, contact your system administrator or computer manufacturer for assistance.

 

Status: 0xc000000f

 

Info: The boot selection failed because a required device is inaccessible.

 

I have created a repair disk from a friends windows 7 64bit.

I've tried "repair computer" but when it's finished it brings up a blue screen with nothing on it.

 

I am getting very frustrated and I don't know what I might be doing wrong.

 

Please if you can help me or direct me to something that can help me with this problem.

 

Thankyou in advance



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#2 Anshad Edavana

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Posted 05 August 2013 - 02:49 AM

:welcome:  to the Bleeping Computer.

 

 

Windows will never failed to boot without a proper reason. It could be either a hardware issue or a software problem. So our first step should be is to verify the health status of hardware components.Please follow the below steps.

 

:step1: Press Esc during power on to bring the startup menu.

 

:step2: Press F2 to start system diagnostics.

 

Usually this will test hard drive and memory for errors. Report the result in your next reply.



#3 darcelfinastik

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Posted 05 August 2013 - 04:22 AM

So i did what you said and when it finished it displayed this:

Testing Drive: 1
SMART check: PASSED
Short DST: FAILED

FAILURE ID: MC1UW2-5MF6NR-XD015G-6OTEO3
PRODUCT ID: QG416PA#ABG.

Hard Disk Test: 1

Press Escape (esc) to go back to main menu or click the button below.

For more information, please visit: www.hp.com/go/techcenter/startup

Do you have any information on how I can fix this problem?

Thankyou 😊

#4 Anshad Edavana

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Posted 05 August 2013 - 05:47 AM

Hi

 

This is bad news !  :huh:

 

DST means Drive Self Test, a feature built-in on modern hard drive to scan the surface for bad sectors. Your hard drive failed that test because there are unrecoverable surface defects.There is nothing we can do.The disk needs to be replaced.  You can access the drive by removing a small cover in the bottom part. Refer the service manual for more detailed instructions.

 

http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c02770249/c02770249.pdf

 

You can try to rescue the data by booting from a live Linux CD like Puppy. It will allow you to browse the partitions and copy data to an external medium.

 

http://puppylinux.org/main/Download%20Latest%20Release.htm



#5 darcelfinastik

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Posted 05 August 2013 - 04:09 PM

Hi

 

Oh no :scratchhead: that sounds bad. I will c if i can replace the disks. Will this effect the files that I have stored on there?

 

maybe il rescue my data first then replace the disks.

 

Thankyou for your help and il get back to you on how everything go's :thumbsup2:






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