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Can't save anything toMyDocuments. Suspicious account.


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18 replies to this topic

#1 SDFrankie

SDFrankie

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  • Local time:02:39 PM

Posted 04 August 2013 - 03:48 PM

I am unable to save word docs, notepad docs etc. Suspicious Access Denied message displays. Looking at folder properties I see a suspicious account with right to my folder. Account looks like S1-145346-3434. Here's my DDS log

 

DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 10.0.9200.16635
Run by Amanda at 13:33:46 on 2013-08-04
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.2940.814 [GMT -7:00]
.
AV: ESET Smart Security 4.2 *Disabled/Updated* {CB0F8167-5331-BA19-698E-64816B6801A5}
AV: Microsoft Security Essentials *Enabled/Updated* {3F839487-C7A2-C958-E30C-E2825BA31FB5}
SP: ESET Smart Security 4.2 *Disabled/Updated* {706E6083-750B-B597-533E-5FF310EF4B18}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Microsoft Security Essentials *Enabled/Updated* {84E27563-E198-C6D6-D9BC-D9F020245508}
FW: ESET Personal firewall *Disabled* {F3340042-195E-BB41-42D1-CDB495BB46DE}
.
============== Running Processes ===============
.
C:\windows\system32\lsm.exe
C:\windows\system32\svchost.exe -k DcomLaunch
C:\windows\system32\svchost.exe -k RPCSS
c:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\windows\system32\svchost.exe -k LocalService
C:\windows\system32\svchost.exe -k netsvcs
C:\windows\system32\svchost.exe -k NetworkService
C:\windows\System32\spoolsv.exe
C:\windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Windows Live\Family Safety\fsssvc.exe
C:\windows\system32\lxeacoms.exe
C:\ProgramData\Skype\Toolbars\Skype C2C Service\c2c_service.exe
C:\windows\system32\svchost.exe -k imgsvc
C:\Windows\system32\TODDSrv.exe
C:\Program Files\TOSHIBA\Power Saver\TosCoSrv.exe
C:\Program Files\TOSHIBA\TECO\TecoService.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\windows\system32\SearchIndexer.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
c:\Program Files\Microsoft Security Client\NisSrv.exe
C:\windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\LSI SoftModem\agr64svc.exe
C:\Program Files (x86)\TOSHIBA\ConfigFree\CFIWmxSvcs64.exe
C:\Program Files (x86)\TOSHIBA\ConfigFree\CFProcSRVC.exe
C:\Program Files (x86)\TOSHIBA\ConfigFree\CFSvcs.exe
C:\Program Files\TOSHIBA\rselect\RSelSvc.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\windows\system32\taskhost.exe
C:\windows\system32\Dwm.exe
C:\windows\Explorer.EXE
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\TOSHIBA\Power Saver\TPwrMain.exe
C:\Program Files\TOSHIBA\SmoothView\SmoothView.exe
C:\windows\system32\igfxsrvc.exe
C:\Program Files\TOSHIBA\FlashCards\TCrdMain.exe
C:\Program Files\ltmoh\ltmoh.exe
C:\Program Files\TOSHIBA\TECO\Teco.exe
C:\Program Files\TOSHIBA\BulletinBoard\TosNcCore.exe
C:\Program Files\TOSHIBA\ReelTime\TosReelTimeMonitor.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe
C:\Program Files (x86)\Skype\Phone\Skype.exe
C:\Windows\System32\StikyNot.exe
C:\ProgramData\GameXN\GameXNGO.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Users\Amanda\AppData\Roaming\Dropbox\bin\Dropbox.exe
C:\Program Files (x86)\Microsoft Office\Office14\ONENOTEM.EXE
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\windows\system32\igfxext.exe
C:\Program Files (x86)\QuickTime\qttask.exe
C:\windows\System32\svchost.exe -k LocalServicePeerNet
C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE
C:\Program Files\TOSHIBA\TPHM\TPCHSrv.exe
C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSmartSrv.exe
C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSENotify.exe
C:\Program Files\TOSHIBA\TPHM\TPCHWMsg.exe
C:\Program Files (x86)\Microsoft\BingBar\7.1.391.0\SeaPort.exe
C:\windows\system32\taskhost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbarUser_32.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\windows\system32\Macromed\Flash\FlashUtil64_11_7_700_224_ActiveX.exe
C:\windows\system32\SearchProtocolHost.exe
C:\windows\system32\SearchFilterHost.exe
C:\windows\system32\wbem\wmiprvse.exe
C:\windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.yahoo.com/?ilc=21
uDefault_Page_URL = hxxp://www.google.com/ig/redirectdomain?brand=TSNA&bmod=TSNA
mWinlogon: Userinit = userinit.exe,
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: {4f3ed5cd-0726-42a9-87f5-d13f3d2976ac} - <orphaned>
BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files (x86)\Microsoft Office\Office14\GROOVEEX.DLL
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
BHO: Skype Browser Helper: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files (x86)\Microsoft Office\Office14\URLREDIR.DLL
BHO: Bing Bar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files (x86)\Microsoft\BingBar\7.1.391.0\BingExt.dll
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
TB: Google Toolbar: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
TB: Bing Bar: {8dcb7100-df86-4384-8842-8fa844297b3f} -
TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
uRun: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
uRun: [msnmsgr] "C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe" /background
uRun: [Skype] "C:\Program Files (x86)\Skype\Phone\Skype.exe" /nosplash /minimized
uRun: [Speech Recognition] "C:\windows\Speech\Common\sapisvr.exe" -SpeechUX -Startup
uRun: [RESTART_STICKY_NOTES] C:\windows\System32\StikyNot.exe
uRun: [GameXN GO] "C:\ProgramData\GameXN\GameXNGO.exe" /startup
uRun: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
uRun: [Facebook Update] "C:\Users\Amanda\AppData\Local\Facebook\Update\FacebookUpdate.exe" /c /nocrashserver
uRunOnce: [FlashPlayerUpdate] C:\windows\System32\Macromed\Flash\FlashUtil64_11_7_700_224_ActiveX.exe -update activex
mRun: [ToshibaServiceStation] "C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\ToshibaServiceStation.exe" /hide:60
mRun: [TWebCamera] "C:\Program Files (x86)\TOSHIBA\TOSHIBA Web Camera Application\TWebCamera.exe" autorun
mRun: [NortonOnlineBackupReminder] "C:\Program Files (x86)\Toshiba\Toshiba Online Backup\Activation\TobuActivation.exe" UNATTENDED
mRun: [BCSSync] "C:\Program Files (x86)\Microsoft Office\Office14\BCSSync.exe" /DelayServices
mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\qttask.exe" -atboottime
dRunOnce: [SPReview] "C:\windows\System32\SPReview\SPReview.exe" /sp:1 /errorfwlink:"http://go.microsoft.com/fwlink/?LinkID=122915" /build:7601
StartupFolder: C:\Users\Amanda\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\Dropbox.lnk - C:\Users\Amanda\AppData\Roaming\Dropbox\bin\Dropbox.exe
StartupFolder: C:\Users\Amanda\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\ONENOT~1.LNK - C:\Program Files (x86)\Microsoft Office\Office14\ONENOTEM.EXE
uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-Explorer: NoActiveDesktopChanges = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MIF5BA~1\Office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - C:\PROGRA~2\MIF5BA~1\Office14\ONBttnIE.dll/105
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0014-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab
TCP: NameServer = 68.105.28.11 68.105.29.11 68.105.28.12
TCP: Interfaces\{BCB4C639-4729-4235-ACE4-33514C87912A} : DHCPNameServer = 68.105.28.11 68.105.29.11 68.105.28.12
TCP: Interfaces\{BCB4C639-4729-4235-ACE4-33514C87912A}\251646963737F6E6 : DHCPNameServer = 10.1.0.1
TCP: Interfaces\{BCB4C639-4729-4235-ACE4-33514C87912A}\3516E64636163747C65694E6E6 : DHCPNameServer = 10.1.2.1
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
SSODL: WebCheck - <orphaned>
SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files (x86)\Microsoft Office\Office14\GROOVEEX.DLL
x64-BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
x64-BHO: Skype add-on for Internet Explorer: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll
x64-BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL
x64-TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
x64-Run: [IgfxTray] C:\windows\System32\igfxtray.exe
x64-Run: [HotKeysCmds] C:\windows\System32\hkcmd.exe
x64-Run: [Persistence] C:\windows\System32\igfxpers.exe
x64-Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe
x64-Run: [SynTPEnh] C:\Program Files (x86)\Synaptics\SynTP\SynTPEnh.exe
x64-Run: [TPwrMain] C:\Program Files (x86)\TOSHIBA\Power Saver\TPwrMain.EXE
x64-Run: [SmoothView] C:\Program Files (x86)\Toshiba\SmoothView\SmoothView.exe
x64-Run: [00TCrdMain] C:\Program Files (x86)\TOSHIBA\FlashCards\TCrdMain.exe
x64-Run: [TosWaitSrv] C:\Program Files (x86)\TOSHIBA\TPHM\TosWaitSrv.exe
x64-Run: [LtMoh] C:\Program Files\ltmoh\Ltmoh.exe
x64-Run: [Teco] "C:\Program Files (x86)\TOSHIBA\TECO\Teco.exe" /r
x64-Run: [SmartFaceVWatcher] C:\Program Files (x86)\Toshiba\SmartFaceV\SmartFaceVWatcher.exe
x64-Run: [TosSENotify] C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosWaitSrv.exe
x64-Run: [TosNC] C:\Program Files (x86)\Toshiba\BulletinBoard\TosNcCore.exe
x64-Run: [TosReelTimeMonitor] C:\Program Files (x86)\TOSHIBA\ReelTime\TosReelTimeMonitor.exe
x64-Run: [MSC] "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
x64-IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
x64-IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
x64-IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll
x64-Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
x64-Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll
x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - <orphaned>
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-Notify: igfxcui - igfxdev.dll
x64-SSODL: WebCheck - <orphaned>
x64-SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL
.
============= SERVICES / DRIVERS ===============
.
R0 MpFilter;Microsoft Malware Protection Driver;C:\windows\System32\drivers\MpFilter.sys [2013-1-20 230320]
R0 tos_sps64;TOSHIBA tos_sps64 Service;C:\windows\System32\drivers\tos_sps64.sys [2010-2-4 482384]
R2 cfWiMAXService;ConfigFree WiMAX Service;C:\Program Files (x86)\Toshiba\ConfigFree\CFIWmxSvcs64.exe [2009-8-10 248688]
R2 ConfigFree Gadget Service;ConfigFree Gadget Service;C:\Program Files (x86)\Toshiba\ConfigFree\CFProcSRVC.exe [2009-7-14 42368]
R2 ConfigFree Service;ConfigFree Service;C:\Program Files (x86)\Toshiba\ConfigFree\CFSvcs.exe [2009-3-10 46448]
R2 eamonm;eamonm;C:\windows\System32\drivers\eamonm.sys [2010-2-22 163888]
R2 epfwwfp;epfwwfp;C:\windows\System32\drivers\epfwwfp.sys [2010-2-22 50600]
R2 fssfltr;fssfltr;C:\windows\System32\drivers\fssfltr.sys [2012-1-21 48488]
R2 fsssvc;Windows Live Family Safety Service;C:\Program Files (x86)\Windows Live\Family Safety\fsssvc.exe [2011-5-13 1492840]
R2 lxea_device;lxea_device;C:\windows\System32\lxeacoms.exe -service --> C:\windows\System32\lxeacoms.exe -service [?]
R2 NisDrv;Microsoft Network Inspection System;C:\windows\System32\drivers\NisDrvWFP.sys [2012-3-20 130008]
R2 RSELSVC;TOSHIBA Modem region select service;C:\Program Files\TOSHIBA\rselect\RSelSvc.exe [2009-7-7 65904]
R2 Skype C2C Service;Skype C2C Service;C:\ProgramData\Skype\Toolbars\Skype C2C Service\c2c_service.exe [2013-7-12 3289472]
R2 TOSHIBA eco Utility Service;TOSHIBA eco Utility Service;C:\Program Files\TOSHIBA\TECO\TecoService.exe [2009-8-11 252272]
R2 TVALZFL;TOSHIBA ACPI-Based Value Added Logical and General Purpose Device Filter Driver;C:\windows\System32\drivers\TVALZFL.sys [2009-6-19 14472]
R3 BBUpdate;BBUpdate;C:\Program Files (x86)\Microsoft\BingBar\7.1.391.0\SeaPort.EXE [2012-6-11 240208]
R3 FwLnk;FwLnk Driver;C:\windows\System32\drivers\FwLnk.sys [2010-2-4 9216]
R3 NisSrv;Microsoft Network Inspection;C:\Program Files\Microsoft Security Client\NisSrv.exe [2013-1-27 379360]
R3 PGEffect;Pangu effect driver;C:\windows\System32\drivers\PGEffect.sys [2010-2-4 35008]
R3 RTL8167;Realtek 8167 NT Driver;C:\windows\System32\drivers\Rt64win7.sys [2010-2-4 236544]
R3 rtl8192se;Realtek Wireless LAN 802.11n PCI-E NIC NT Driver;C:\windows\System32\drivers\rtl8192se.sys [2010-2-4 943616]
R3 TOSHIBA HDD SSD Alert Service;TOSHIBA HDD SSD Alert Service;C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSmartSrv.exe [2009-8-3 137560]
R3 TPCHSrv;TPCH Service;C:\Program Files\TOSHIBA\TPHM\TPCHSrv.exe [2009-8-4 826224]
S2 BBSvc;BingBar Service;C:\Program Files (x86)\Microsoft\BingBar\7.1.391.0\BBSvc.EXE [2012-6-11 193616]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S2 SkypeUpdate;Skype Updater;C:\Program Files (x86)\Skype\Updater\Updater.exe [2013-6-3 162408]
S3 GamesAppService;GamesAppService;C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe [2010-10-12 206072]
S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\windows\System32\drivers\RtsUStor.sys [2010-2-4 222208]
S3 TMachInfo;TMachInfo;C:\Program Files (x86)\Toshiba\TOSHIBA Service Station\TMachInfo.exe [2010-2-4 51512]
S3 TsUsbFlt;TsUsbFlt;C:\windows\System32\drivers\TsUsbFlt.sys [2012-1-15 59392]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\windows\System32\Wat\WatAdminSvc.exe [2010-4-20 1255736]
S4 ekrn;ESET Service;C:\Program Files\ESET\ESET Smart Security\x86\ekrn.exe [2010-2-22 810120]
.
=============== Created Last 30 ================
.
2013-08-03 23:20:22 9460976 ----a-w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{F3D1D512-AF03-46B1-A784-DE11D71AF56B}\mpengine.dll
2013-08-02 22:48:29 9460976 ------w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\Backup\mpengine.dll
2013-07-21 05:52:27 -------- d-----w- C:\Users\Amanda\AppData\Local\{1A04A395-8702-4EF6-85E8-CB8745C2CFB2}
2013-07-20 18:18:28 -------- d-----w- C:\Test
2013-07-17 00:41:09 941720 ------w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{3DDF099F-467D-4926-AFA0-8DEB7949E091}\gapaengine.dll
2013-07-13 05:05:54 -------- d-----w- C:\Users\Amanda\AppData\Local\{0BE66C96-F8FE-440C-850E-0903B0C19275}
2013-07-11 19:23:20 571904 ----a-w- C:\Program Files\Windows Defender\MpClient.dll
2013-07-11 19:22:39 1643520 ----a-w- C:\windows\System32\DWrite.dll
2013-07-11 19:22:39 1247744 ----a-w- C:\windows\SysWow64\DWrite.dll
2013-07-11 03:30:26 -------- d-----w- C:\Users\Amanda\AppData\Local\{BE861368-1900-48AE-9D59-2194A27695AC}
.
==================== Find3M  ====================
.
2013-06-12 00:21:51 71048 ----a-w- C:\windows\SysWow64\FlashPlayerCPLApp.cpl
2013-06-12 00:21:51 692104 ----a-w- C:\windows\SysWow64\FlashPlayerApp.exe
2013-06-11 23:43:37 1767936 ----a-w- C:\windows\SysWow64\wininet.dll
2013-06-11 23:43:00 2877440 ----a-w- C:\windows\SysWow64\jscript9.dll
2013-06-11 23:42:58 61440 ----a-w- C:\windows\SysWow64\iesetup.dll
2013-06-11 23:42:58 109056 ----a-w- C:\windows\SysWow64\iesysprep.dll
2013-06-11 23:26:20 2241024 ----a-w- C:\windows\System32\wininet.dll
2013-06-11 23:25:16 3958784 ----a-w- C:\windows\System32\jscript9.dll
2013-06-11 23:25:13 67072 ----a-w- C:\windows\System32\iesetup.dll
2013-06-11 23:25:13 136704 ----a-w- C:\windows\System32\iesysprep.dll
2013-06-11 22:51:45 71680 ----a-w- C:\windows\SysWow64\RegisterIEPKEYs.exe
2013-06-11 22:50:58 89600 ----a-w- C:\windows\System32\RegisterIEPKEYs.exe
2013-06-07 03:22:18 2706432 ----a-w- C:\windows\System32\mshtml.tlb
2013-06-07 02:37:52 2706432 ----a-w- C:\windows\SysWow64\mshtml.tlb
2013-06-05 03:34:27 3153920 ----a-w- C:\windows\System32\win32k.sys
2013-06-04 06:00:13 624128 ----a-w- C:\windows\System32\qedit.dll
2013-06-04 04:53:07 509440 ----a-w- C:\windows\SysWow64\qedit.dll
2013-05-17 16:53:38 9728 ---ha-w- C:\windows\System32\api-ms-win-downlevel-shlwapi-l1-1-0.dll
2013-05-14 16:15:25 152576 ----a-w- C:\windows\SysWow64\msclmd.dll
2013-05-14 16:15:24 175616 ----a-w- C:\windows\System32\msclmd.dll
2013-05-13 05:51:01 184320 ----a-w- C:\windows\System32\cryptsvc.dll
2013-05-13 05:51:00 1464320 ----a-w- C:\windows\System32\crypt32.dll
2013-05-13 05:51:00 139776 ----a-w- C:\windows\System32\cryptnet.dll
2013-05-13 05:50:40 52224 ----a-w- C:\windows\System32\certenc.dll
2013-05-13 04:45:55 140288 ----a-w- C:\windows\SysWow64\cryptsvc.dll
2013-05-13 04:45:55 1160192 ----a-w- C:\windows\SysWow64\crypt32.dll
2013-05-13 04:45:55 103936 ----a-w- C:\windows\SysWow64\cryptnet.dll
2013-05-13 03:43:55 1192448 ----a-w- C:\windows\System32\certutil.exe
2013-05-13 03:08:10 903168 ----a-w- C:\windows\SysWow64\certutil.exe
2013-05-13 03:08:06 43008 ----a-w- C:\windows\SysWow64\certenc.dll
2013-05-10 05:49:27 30720 ----a-w- C:\windows\System32\cryptdlg.dll
2013-05-10 03:20:54 24576 ----a-w- C:\windows\SysWow64\cryptdlg.dll
2013-05-08 06:39:01 1910632 ----a-w- C:\windows\System32\drivers\tcpip.sys
.
============= FINISH: 13:36:39.48 ===============
 

 

Attached Files

  • Attached File  dds.zip   6.07KB   1 downloads


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#2 HelpBot

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Posted 09 August 2013 - 03:50 PM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

To help Bleeping Computer better assist you please perform the following steps:

***************************************************

step1.gif In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.

CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/503352 <<< CLICK THIS LINK



If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.

***************************************************

step2.gifIf you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

***************************************************

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from the following link if you no longer have it available and save it to your destop.

    DDS.com Download Link
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control can be found HERE.

As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#3 SDFrankie

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Posted 10 August 2013 - 01:11 PM

I still need help with this. I have the affected computer turned off so I'm not posting a new DDS log. If you really need one I can do that, but you should be able to use the one posted above. Let me know if you need anything else.



#4 CStew23

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Posted 11 August 2013 - 03:15 PM

Hello and Welcome to BleepingComputer Forums :welcome: 

My name is Chris and and I will be helping you with your computer problems. 

Before we begin, please note the following:
  • I will working be on your Malware issues, this may or may not, solve other issues you have with your machine.
  • The logs can take some time to research, so please be patient with me.
  • Stay with the topic until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
  • Instructions that I give are for your system only! If you are not the original poster of this thread DO NOT run the fixes provided here.
  • Please do not run any tools until requested by myself or another member of Staff! The reason for this is so I know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.
  • Please perform all steps in the order received. If you can't understand something don't hesitate to ask.
  • If you stay with me, follow my instructions and ask questions when confused you'll be back up and running in no time smile.gif
With that out of the way,

The DDS log was generated on 8/4 so having an up to date log would help to see the current state of the system. It only takes a few minutes to run :)
Please don't send help request via PM, unless I am already helping you. Use the forums!
If you have not heard from me in 48 hours please use this and send me a PM reminder.

#5 SDFrankie

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Posted 12 August 2013 - 09:01 PM

Attached File  attach.zip   2.88KB   1 downloadsAttached File  attach.zip   2.88KB   1 downloadsDDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 10.0.9200.16635
Run by Amanda at 18:50:15 on 2013-08-12
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.2940.1094 [GMT -7:00]
.
AV: ESET Smart Security 4.2 *Disabled/Updated* {CB0F8167-5331-BA19-698E-64816B6801A5}
AV: Microsoft Security Essentials *Enabled/Updated* {3F839487-C7A2-C958-E30C-E2825BA31FB5}
SP: ESET Smart Security 4.2 *Disabled/Updated* {706E6083-750B-B597-533E-5FF310EF4B18}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Microsoft Security Essentials *Enabled/Updated* {84E27563-E198-C6D6-D9BC-D9F020245508}
FW: ESET Personal firewall *Disabled* {F3340042-195E-BB41-42D1-CDB495BB46DE}
.
============== Running Processes ===============
.
C:\windows\system32\lsm.exe
C:\windows\system32\svchost.exe -k DcomLaunch
C:\windows\system32\svchost.exe -k RPCSS
c:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\windows\system32\svchost.exe -k LocalService
C:\windows\system32\svchost.exe -k netsvcs
C:\windows\system32\svchost.exe -k NetworkService
C:\windows\System32\spoolsv.exe
C:\windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Windows Live\Family Safety\fsssvc.exe
C:\windows\system32\lxeacoms.exe
C:\ProgramData\Skype\Toolbars\Skype C2C Service\c2c_service.exe
C:\windows\system32\svchost.exe -k imgsvc
C:\Windows\system32\TODDSrv.exe
C:\Program Files\TOSHIBA\Power Saver\TosCoSrv.exe
C:\Program Files\TOSHIBA\TECO\TecoService.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\windows\system32\SearchIndexer.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
c:\Program Files\Microsoft Security Client\NisSrv.exe
C:\windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\LSI SoftModem\agr64svc.exe
C:\Program Files (x86)\TOSHIBA\ConfigFree\CFIWmxSvcs64.exe
C:\Program Files (x86)\TOSHIBA\ConfigFree\CFProcSRVC.exe
C:\Program Files (x86)\TOSHIBA\ConfigFree\CFSvcs.exe
C:\Program Files\TOSHIBA\rselect\RSelSvc.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\windows\system32\taskhost.exe
C:\windows\system32\Dwm.exe
C:\windows\Explorer.EXE
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\TOSHIBA\Power Saver\TPwrMain.exe
C:\Program Files\TOSHIBA\SmoothView\SmoothView.exe
C:\windows\system32\igfxsrvc.exe
C:\Program Files\TOSHIBA\FlashCards\TCrdMain.exe
C:\Program Files\ltmoh\ltmoh.exe
C:\Program Files\TOSHIBA\TECO\Teco.exe
C:\Program Files\TOSHIBA\BulletinBoard\TosNcCore.exe
C:\Program Files\TOSHIBA\ReelTime\TosReelTimeMonitor.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe
C:\Program Files (x86)\Skype\Phone\Skype.exe
C:\Windows\System32\StikyNot.exe
C:\ProgramData\GameXN\GameXNGO.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Users\Amanda\AppData\Roaming\Dropbox\bin\Dropbox.exe
C:\Program Files (x86)\Microsoft Office\Office14\ONENOTEM.EXE
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\windows\system32\igfxext.exe
C:\Program Files (x86)\QuickTime\qttask.exe
C:\windows\System32\svchost.exe -k LocalServicePeerNet
C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE
C:\Program Files\TOSHIBA\TPHM\TPCHSrv.exe
C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSmartSrv.exe
C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSENotify.exe
C:\Program Files\TOSHIBA\TPHM\TPCHWMsg.exe
C:\Program Files (x86)\Microsoft\BingBar\7.1.391.0\SeaPort.exe
C:\windows\system32\taskhost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbarUser_32.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\windows\system32\wbem\wmiprvse.exe
C:\Program Files (x86)\Internet Explorer\IELowutil.exe
C:\windows\system32\taskeng.exe
C:\windows\system32\taskeng.exe
C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
C:\Users\Amanda\AppData\Local\Facebook\Update\FacebookUpdate.exe
C:\Program Files (x86)\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.yahoo.com/?ilc=21
uDefault_Page_URL = hxxp://www.google.com/ig/redirectdomain?brand=TSNA&bmod=TSNA
mWinlogon: Userinit = userinit.exe,
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: {4f3ed5cd-0726-42a9-87f5-d13f3d2976ac} - <orphaned>
BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files (x86)\Microsoft Office\Office14\GROOVEEX.DLL
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
BHO: Skype Browser Helper: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files (x86)\Microsoft Office\Office14\URLREDIR.DLL
BHO: Bing Bar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files (x86)\Microsoft\BingBar\7.1.391.0\BingExt.dll
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
TB: Google Toolbar: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
TB: Bing Bar: {8dcb7100-df86-4384-8842-8fa844297b3f} -
TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
uRun: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
uRun: [msnmsgr] "C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe" /background
uRun: [Skype] "C:\Program Files (x86)\Skype\Phone\Skype.exe" /nosplash /minimized
uRun: [Speech Recognition] "C:\windows\Speech\Common\sapisvr.exe" -SpeechUX -Startup
uRun: [RESTART_STICKY_NOTES] C:\windows\System32\StikyNot.exe
uRun: [GameXN GO] "C:\ProgramData\GameXN\GameXNGO.exe" /startup
uRun: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
uRun: [Facebook Update] "C:\Users\Amanda\AppData\Local\Facebook\Update\FacebookUpdate.exe" /c /nocrashserver
uRunOnce: [FlashPlayerUpdate] C:\windows\System32\Macromed\Flash\FlashUtil64_11_7_700_224_ActiveX.exe -update activex
mRun: [ToshibaServiceStation] "C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\ToshibaServiceStation.exe" /hide:60
mRun: [TWebCamera] "C:\Program Files (x86)\TOSHIBA\TOSHIBA Web Camera Application\TWebCamera.exe" autorun
mRun: [NortonOnlineBackupReminder] "C:\Program Files (x86)\Toshiba\Toshiba Online Backup\Activation\TobuActivation.exe" UNATTENDED
mRun: [BCSSync] "C:\Program Files (x86)\Microsoft Office\Office14\BCSSync.exe" /DelayServices
mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\qttask.exe" -atboottime
dRunOnce: [SPReview] "C:\windows\System32\SPReview\SPReview.exe" /sp:1 /errorfwlink:"http://go.microsoft.com/fwlink/?LinkID=122915" /build:7601
StartupFolder: C:\Users\Amanda\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\Dropbox.lnk - C:\Users\Amanda\AppData\Roaming\Dropbox\bin\Dropbox.exe
StartupFolder: C:\Users\Amanda\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\ONENOT~1.LNK - C:\Program Files (x86)\Microsoft Office\Office14\ONENOTEM.EXE
uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-Explorer: NoActiveDesktopChanges = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MIF5BA~1\Office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - C:\PROGRA~2\MIF5BA~1\Office14\ONBttnIE.dll/105
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0014-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab
TCP: NameServer = 68.105.28.11 68.105.29.11 68.105.28.12
TCP: Interfaces\{BCB4C639-4729-4235-ACE4-33514C87912A} : DHCPNameServer = 68.105.28.11 68.105.29.11 68.105.28.12
TCP: Interfaces\{BCB4C639-4729-4235-ACE4-33514C87912A}\251646963737F6E6 : DHCPNameServer = 10.1.0.1
TCP: Interfaces\{BCB4C639-4729-4235-ACE4-33514C87912A}\3516E64636163747C65694E6E6 : DHCPNameServer = 10.1.2.1
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
SSODL: WebCheck - <orphaned>
SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files (x86)\Microsoft Office\Office14\GROOVEEX.DLL
x64-BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
x64-BHO: Skype add-on for Internet Explorer: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll
x64-BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL
x64-TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
x64-Run: [IgfxTray] C:\windows\System32\igfxtray.exe
x64-Run: [HotKeysCmds] C:\windows\System32\hkcmd.exe
x64-Run: [Persistence] C:\windows\System32\igfxpers.exe
x64-Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe
x64-Run: [SynTPEnh] C:\Program Files (x86)\Synaptics\SynTP\SynTPEnh.exe
x64-Run: [TPwrMain] C:\Program Files (x86)\TOSHIBA\Power Saver\TPwrMain.EXE
x64-Run: [SmoothView] C:\Program Files (x86)\Toshiba\SmoothView\SmoothView.exe
x64-Run: [00TCrdMain] C:\Program Files (x86)\TOSHIBA\FlashCards\TCrdMain.exe
x64-Run: [TosWaitSrv] C:\Program Files (x86)\TOSHIBA\TPHM\TosWaitSrv.exe
x64-Run: [LtMoh] C:\Program Files\ltmoh\Ltmoh.exe
x64-Run: [Teco] "C:\Program Files (x86)\TOSHIBA\TECO\Teco.exe" /r
x64-Run: [SmartFaceVWatcher] C:\Program Files (x86)\Toshiba\SmartFaceV\SmartFaceVWatcher.exe
x64-Run: [TosSENotify] C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosWaitSrv.exe
x64-Run: [TosNC] C:\Program Files (x86)\Toshiba\BulletinBoard\TosNcCore.exe
x64-Run: [TosReelTimeMonitor] C:\Program Files (x86)\TOSHIBA\ReelTime\TosReelTimeMonitor.exe
x64-Run: [MSC] "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
x64-IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
x64-IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
x64-IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll
x64-Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
x64-Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll
x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - <orphaned>
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-Notify: igfxcui - igfxdev.dll
x64-SSODL: WebCheck - <orphaned>
x64-SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL
.
============= SERVICES / DRIVERS ===============
.
R0 MpFilter;Microsoft Malware Protection Driver;C:\windows\System32\drivers\MpFilter.sys [2013-1-20 230320]
R0 tos_sps64;TOSHIBA tos_sps64 Service;C:\windows\System32\drivers\tos_sps64.sys [2010-2-4 482384]
R2 cfWiMAXService;ConfigFree WiMAX Service;C:\Program Files (x86)\Toshiba\ConfigFree\CFIWmxSvcs64.exe [2009-8-10 248688]
R2 ConfigFree Gadget Service;ConfigFree Gadget Service;C:\Program Files (x86)\Toshiba\ConfigFree\CFProcSRVC.exe [2009-7-14 42368]
R2 ConfigFree Service;ConfigFree Service;C:\Program Files (x86)\Toshiba\ConfigFree\CFSvcs.exe [2009-3-10 46448]
R2 eamonm;eamonm;C:\windows\System32\drivers\eamonm.sys [2010-2-22 163888]
R2 epfwwfp;epfwwfp;C:\windows\System32\drivers\epfwwfp.sys [2010-2-22 50600]
R2 fssfltr;fssfltr;C:\windows\System32\drivers\fssfltr.sys [2012-1-21 48488]
R2 fsssvc;Windows Live Family Safety Service;C:\Program Files (x86)\Windows Live\Family Safety\fsssvc.exe [2011-5-13 1492840]
R2 lxea_device;lxea_device;C:\windows\System32\lxeacoms.exe -service --> C:\windows\System32\lxeacoms.exe -service [?]
R2 NisDrv;Microsoft Network Inspection System;C:\windows\System32\drivers\NisDrvWFP.sys [2012-3-20 130008]
R2 RSELSVC;TOSHIBA Modem region select service;C:\Program Files\TOSHIBA\rselect\RSelSvc.exe [2009-7-7 65904]
R2 Skype C2C Service;Skype C2C Service;C:\ProgramData\Skype\Toolbars\Skype C2C Service\c2c_service.exe [2013-7-12 3289472]
R2 TOSHIBA eco Utility Service;TOSHIBA eco Utility Service;C:\Program Files\TOSHIBA\TECO\TecoService.exe [2009-8-11 252272]
R2 TVALZFL;TOSHIBA ACPI-Based Value Added Logical and General Purpose Device Filter Driver;C:\windows\System32\drivers\TVALZFL.sys [2009-6-19 14472]
R3 BBUpdate;BBUpdate;C:\Program Files (x86)\Microsoft\BingBar\7.1.391.0\SeaPort.EXE [2012-6-11 240208]
R3 FwLnk;FwLnk Driver;C:\windows\System32\drivers\FwLnk.sys [2010-2-4 9216]
R3 NisSrv;Microsoft Network Inspection;C:\Program Files\Microsoft Security Client\NisSrv.exe [2013-1-27 379360]
R3 PGEffect;Pangu effect driver;C:\windows\System32\drivers\PGEffect.sys [2010-2-4 35008]
R3 RTL8167;Realtek 8167 NT Driver;C:\windows\System32\drivers\Rt64win7.sys [2010-2-4 236544]
R3 rtl8192se;Realtek Wireless LAN 802.11n PCI-E NIC NT Driver;C:\windows\System32\drivers\rtl8192se.sys [2010-2-4 943616]
R3 TOSHIBA HDD SSD Alert Service;TOSHIBA HDD SSD Alert Service;C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSmartSrv.exe [2009-8-3 137560]
R3 TPCHSrv;TPCH Service;C:\Program Files\TOSHIBA\TPHM\TPCHSrv.exe [2009-8-4 826224]
S2 BBSvc;BingBar Service;C:\Program Files (x86)\Microsoft\BingBar\7.1.391.0\BBSvc.EXE [2012-6-11 193616]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S2 SkypeUpdate;Skype Updater;C:\Program Files (x86)\Skype\Updater\Updater.exe [2013-6-3 162408]
S3 GamesAppService;GamesAppService;C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe [2010-10-12 206072]
S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\windows\System32\drivers\RtsUStor.sys [2010-2-4 222208]
S3 TMachInfo;TMachInfo;C:\Program Files (x86)\Toshiba\TOSHIBA Service Station\TMachInfo.exe [2010-2-4 51512]
S3 TsUsbFlt;TsUsbFlt;C:\windows\System32\drivers\TsUsbFlt.sys [2012-1-15 59392]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\windows\System32\Wat\WatAdminSvc.exe [2010-4-20 1255736]
S4 ekrn;ESET Service;C:\Program Files\ESET\ESET Smart Security\x86\ekrn.exe [2010-2-22 810120]
.
=============== Created Last 30 ================
.
2013-08-07 14:38:54 9460976 ----a-w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{5492F437-71A3-48B8-98DE-686D9DD522B5}\mpengine.dll
2013-08-03 23:20:22 9460976 ------w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\Backup\mpengine.dll
2013-07-21 05:52:27 -------- d-----w- C:\Users\Amanda\AppData\Local\{1A04A395-8702-4EF6-85E8-CB8745C2CFB2}
2013-07-20 18:18:28 -------- d-----w- C:\Test
2013-07-17 00:41:09 941720 ------w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{3DDF099F-467D-4926-AFA0-8DEB7949E091}\gapaengine.dll
.
==================== Find3M  ====================
.
2013-06-12 00:21:51 71048 ----a-w- C:\windows\SysWow64\FlashPlayerCPLApp.cpl
2013-06-12 00:21:51 692104 ----a-w- C:\windows\SysWow64\FlashPlayerApp.exe
2013-06-11 23:43:37 1767936 ----a-w- C:\windows\SysWow64\wininet.dll
2013-06-11 23:43:00 2877440 ----a-w- C:\windows\SysWow64\jscript9.dll
2013-06-11 23:42:58 61440 ----a-w- C:\windows\SysWow64\iesetup.dll
2013-06-11 23:42:58 109056 ----a-w- C:\windows\SysWow64\iesysprep.dll
2013-06-11 23:26:20 2241024 ----a-w- C:\windows\System32\wininet.dll
2013-06-11 23:25:16 3958784 ----a-w- C:\windows\System32\jscript9.dll
2013-06-11 23:25:13 67072 ----a-w- C:\windows\System32\iesetup.dll
2013-06-11 23:25:13 136704 ----a-w- C:\windows\System32\iesysprep.dll
2013-06-11 22:51:45 71680 ----a-w- C:\windows\SysWow64\RegisterIEPKEYs.exe
2013-06-11 22:50:58 89600 ----a-w- C:\windows\System32\RegisterIEPKEYs.exe
2013-06-07 03:22:18 2706432 ----a-w- C:\windows\System32\mshtml.tlb
2013-06-07 02:37:52 2706432 ----a-w- C:\windows\SysWow64\mshtml.tlb
2013-06-05 03:34:27 3153920 ----a-w- C:\windows\System32\win32k.sys
2013-06-04 06:00:13 624128 ----a-w- C:\windows\System32\qedit.dll
2013-06-04 04:53:07 509440 ----a-w- C:\windows\SysWow64\qedit.dll
2013-05-17 16:53:38 9728 ---ha-w- C:\windows\System32\api-ms-win-downlevel-shlwapi-l1-1-0.dll
.
============= FINISH: 18:52:08.36 ===============
 

 



#6 SDFrankie

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Posted 14 August 2013 - 11:09 AM

I've posted the log as requested.



#7 CStew23

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Posted 14 August 2013 - 06:35 PM

Hi SDFrankie,

I'd like you to run the following command as a starting point.

Click Start

Type CMD

Right click on the result cmd.exe and choose Run As Administrator

Type the following command into the window wmic useraccount get name,sid >> C:\log.txt & start log.txt

Copy and paste the resultant log.txt here for review


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#8 SDFrankie

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Posted 14 August 2013 - 10:41 PM

Name            SID                                           
Admin           S-1-5-21-1689026282-752880361-2167949406-1007 
Administrator   S-1-5-21-1689026282-752880361-2167949406-500  
Amanda          S-1-5-21-1689026282-752880361-2167949406-1000 
Guest           S-1-5-21-1689026282-752880361-2167949406-501  
HomeGroupUser$  S-1-5-21-1689026282-752880361-2167949406-1006 
Mandy           S-1-5-21-1689026282-752880361-2167949406-1008 
 



#9 SDFrankie

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Posted 15 August 2013 - 05:40 PM

The info you requested is posted above.



#10 CStew23

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Posted 15 August 2013 - 10:59 PM

Thanks. Will be back with the next steps asap


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#11 CStew23

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Posted 16 August 2013 - 10:54 PM

Hi,

 

We need to run another command as we did before.

 

Following the instructions in post 7, enter the following command

 

calcs %userprofile%\My Documents >> C:\calcs.txt & start calcs.txt

 

Copy and paste the resulting log back here


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#12 SDFrankie

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Posted 17 August 2013 - 09:27 AM

Calcs is not a valid command. I tried using cacls instead. It says its deprecated so I used icacls "userprofile\My Documents" >> c:\ftest.txt & start c:\ftest.txt. Here is the file content:

C:\Users\Amanda\My Documents Everyone:(DENY)(S,RD)
                             NT AUTHORITY\SYSTEM:(I)(OI)(CI)(F)
                             BUILTIN\Administrators:(I)(OI)(CI)(F)
                             Amanda-PC\Amanda:(I)(OI)(CI)(F)

Successfully processed 1 files; Failed processing 0 files



#13 SDFrankie

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Posted 17 August 2013 - 09:55 AM

Hmmm. I thought maybe I could remove the DENY on Everyone. Here's the new output:

C:\Users\Amanda\My Documents NT AUTHORITY\SYSTEM:(I)(OI)(CI)(F)
                             Amanda-PC\Amanda:(I)(OI)(CI)(F)
                             BUILTIN\Administrators:(I)(OI)(CI)(F)

Successfully processed 1 files; Failed processing 0 files

 I can now save docs, but I'm concerned about how the DENY ACE got put there in the first place. This is my daughter's computer. Is it possible she did it accidentally? Should I run some sort of scan to be safe?



#14 CStew23

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Posted 20 August 2013 - 05:00 PM

Hi SDFrankie,
 
That seems to have fixed it. Can you now access all the folders within the Users directory e.g. Users\Mandy without error?
 
Let's just run a quick scan to be sure all is well:

Please download Malwarebytes Anti-Malware mbamicontw5.gif and save it to your desktop.
  • Important!! When you save the mbam-setup file, rename it to something random (such as 123abc.exe) before beginning the download.
  • Double-click on the renamed file to install, then follow these instructions
  • for doing a Quick Scan in normal mode.
  • Don't forget to check for database definition updates through the program's interface (preferable method) before scanning.
  • If you cannot update Malwarebytes or use the Internet to download any files to the infected computer, manually update the database by following the instructions in FAQ Section A: 4. Issues
Malwarebytes may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • After completing the scan, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab .
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows the database version and your operating system.
  • Exit Malwarebytes when done.
Note: If Malwarebytes encounters a file that is difficult to remove, you will be asked to reboot your computer so it can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally will prevent Malwarebytes from removing all the malware.

-- Some types of malware will target Malwarebytes and other security tools to keep them from running properly. If that's the case, use Malwarebytes Chameleon and follow the onscreen instructions. The Chameleon folder can be accessed by opening the program folder for Malwarebytes Anti-Malware (normally C:\Program Files\Malwarebytes' Anti-Malware or C:\Program Files (x86)\Malwarebytes' Anti-Malware).
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#15 SDFrankie

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Posted 21 August 2013 - 08:26 PM

Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org

Database version: v2013.08.21.07

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 10.0.9200.16660
Amanda :: AMANDA-PC [administrator]

8/21/2013 5:57:59 PM
mbam-log-2013-08-21 (17-57-59).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 310136
Time elapsed: 12 minute(s), 54 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)






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