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installing printer freezes computer


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9 replies to this topic

#1 scottie1105

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Posted 04 August 2013 - 08:00 AM

HP Pavilion a1637c, Windows XP SP3.

 

Have installed 3 printers in as many weeks.  None of them have worked.  Finally got one that does and everytime I try to install from disk it freezes up the computer.  All went smooth on my Dell, reason I know printer works :) ) but on the HP I'm having issues.  Thought I'd done everything exactly the same on both but obviously not.  Printer is an HP Officejet 6310 All-in_one if that's needed also.

 

thanks



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#2 scottie1105

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Posted 04 August 2013 - 08:26 AM

UPDATE:  Just tried to install another program, via disc, and it froze computer as well.  So I'm assuming it's not a problem with the printer software but something to do with the computer itself.  Going to try the other drive after I post this and see if it's just one or both.  

 

Much thanks in advance



#3 dc3

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Posted 04 August 2013 - 08:30 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
 Checkmark the following checkboxes:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files

 

Please download and install Speccy in order to provide us with information about your computer.
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps3c082bf1.png
 
Click on File, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click in the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#4 scottie1105

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Posted 09 August 2013 - 08:33 AM

Sorry it's been so long to respond....here's what you asked for.

 

MiniToolBox by Farbar  Version: 13-07-2013
Ran by HP_Administrator (administrator) on 09-08-2013 at 09:17:29
Running from "C:\Documents and Settings\HP_Administrator\Desktop"
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (07/31/2013 04:18:17 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 59813
 
Error: (07/31/2013 04:18:17 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 59813
 
Error: (07/31/2013 04:18:17 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (07/30/2013 07:11:11 AM) (Source: MsiInstaller) (User: GENEWELLMAN)
Description: Product: Sonic RecordNow Copy -- Error 1706. An installation package for the product Sonic RecordNow Copy cannot be found. Try the installation again using a valid copy of the installation package 'COPY.msi'.
 
Error: (07/30/2013 07:10:28 AM) (Source: MsiInstaller) (User: GENEWELLMAN)
Description: Product: Sonic RecordNow Audio -- Error 1706. An installation package for the product Sonic RecordNow Audio cannot be found. Try the installation again using a valid copy of the installation package 'AUDIO.msi'.
 
Error: (07/30/2013 07:10:20 AM) (Source: MsiInstaller) (User: GENEWELLMAN)
Description: Product: Sonic RecordNow Audio -- Error 1706. An installation package for the product Sonic RecordNow Audio cannot be found. Try the installation again using a valid copy of the installation package 'AUDIO.msi'.
 
Error: (07/28/2013 09:26:26 PM) (Source: Application Error) (User: )
Description: Faulting application drwtsn32.exe, version 5.1.2600.0, faulting module dbghelp.dll, version 5.1.2600.5512, fault address 0x0001295d.
Processing media-specific event for [drwtsn32.exe!ws!]
 
Error: (07/28/2013 07:19:04 PM) (Source: Application Hang) (User: )
Description: Hanging application hpzdui01.exe, version 13.0.338.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
 
Error: (07/28/2013 07:19:01 PM) (Source: Application Hang) (User: )
Description: Hanging application hpzdui01.exe, version 13.0.338.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
 
Error: (07/28/2013 06:25:57 PM) (Source: Application Error) (User: )
Description: Faulting application drwtsn32.exe, version 5.1.2600.0, faulting module dbghelp.dll, version 5.1.2600.5512, fault address 0x0001295d.
Processing media-specific event for [drwtsn32.exe!ws!]
 
 
System errors:
=============
Error: (08/09/2013 09:09:44 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
ftsata2
 
Error: (08/04/2013 09:17:51 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
ftsata2
 
Error: (08/04/2013 09:09:13 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
ftsata2
 
Error: (08/04/2013 08:01:27 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
ftsata2
 
Error: (08/03/2013 01:58:44 PM) (Source: Service Control Manager) (User: )
Description: The NVIDIA Display Driver Service service terminated unexpectedly.  It has done this 1 time(s).
 
Error: (08/03/2013 01:58:44 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
ftsata2
 
Error: (08/01/2013 11:16:01 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
ftsata2
 
Error: (08/01/2013 10:47:16 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
ftsata2
 
Error: (08/01/2013 10:44:42 PM) (Source: Service Control Manager) (User: )
Description: The NVIDIA Display Driver Service service terminated unexpectedly.  It has done this 1 time(s).
 
Error: (08/01/2013 10:44:39 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
ftsata2
 
 
Microsoft Office Sessions:
=========================
Error: (07/31/2013 04:18:17 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 59813
 
Error: (07/31/2013 04:18:17 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 59813
 
Error: (07/31/2013 04:18:17 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (07/30/2013 07:11:11 AM) (Source: MsiInstaller)(User: GENEWELLMAN)
Description: Product: Sonic RecordNow Copy -- Error 1706. An installation package for the product Sonic RecordNow Copy cannot be found. Try the installation again using a valid copy of the installation package 'COPY.msi'.(NULL)(NULL)(NULL)
 
Error: (07/30/2013 07:10:28 AM) (Source: MsiInstaller)(User: GENEWELLMAN)
Description: Product: Sonic RecordNow Audio -- Error 1706. An installation package for the product Sonic RecordNow Audio cannot be found. Try the installation again using a valid copy of the installation package 'AUDIO.msi'.(NULL)(NULL)(NULL)
 
Error: (07/30/2013 07:10:20 AM) (Source: MsiInstaller)(User: GENEWELLMAN)
Description: Product: Sonic RecordNow Audio -- Error 1706. An installation package for the product Sonic RecordNow Audio cannot be found. Try the installation again using a valid copy of the installation package 'AUDIO.msi'.(NULL)(NULL)(NULL)
 
Error: (07/28/2013 09:26:26 PM) (Source: Application Error)(User: )
Description: drwtsn32.exe5.1.2600.0dbghelp.dll5.1.2600.55120001295d
 
Error: (07/28/2013 07:19:04 PM) (Source: Application Hang)(User: )
Description: hpzdui01.exe13.0.338.0hungapp0.0.0.000000000
 
Error: (07/28/2013 07:19:01 PM) (Source: Application Hang)(User: )
Description: hpzdui01.exe13.0.338.0hungapp0.0.0.000000000
 
Error: (07/28/2013 06:25:57 PM) (Source: Application Error)(User: )
Description: drwtsn32.exe5.1.2600.0dbghelp.dll5.1.2600.55120001295d
 
 
=========================== Installed Programs ============================
 
32 Bit HP CIO Components Installer (Version: 7.1.8)
Adobe Flash Player 11 ActiveX (Version: 11.7.700.224)
Adobe Reader 7.0.5 (Version: 7.0.5)
Ahead InCD EasyWrite Reader
AOL Uninstaller
Apple Application Support (Version: 2.3.4)
Apple Mobile Device Support (Version: 6.1.0.13)
Apple Software Update (Version: 2.1.3.127)
AutoUpdate (Version: 1.0)
Bonjour (Version: 3.0.0.10)
CardRd81 (Version: 4.00.0000.0004)
CCHelp (Version: 4.00.0000.0001)
CCleaner (Version: 3.06)
CCScore (Version: 4.00.0001.0001)
CR2 (Version: 4.00.0000.0003)
Critical Update for Windows Media Player 11 (KB959772)
Customer Experience Enhancement (Version: Customer Experience Enhancement -1.0.0.1680)
Data Fax SoftModem with SmartCP
DISCover (Version: 3.33)
DivX (Version: 5.2.1)
DocProc (Version: 5.2.0.0)
Easy Internet Sign-up (Version: FE UI-4.1.0.1680)
Enhanced Multimedia Keyboard Solution
ESSAdpt (Version: 4.00.0001.0001)
ESSANUP (Version: 4.00.0001.0001)
ESSBrwr (Version: 4.00.0000.0001)
ESSCAM (Version: 4.00.0001.0001)
ESSCDBK (Version: 4.00.0001.0001)
ESScore (Version: 4.00.0001.0001)
ESSCT (Version: 4.00.0000.0001)
ESSgui (Version: 4.00.0000.0004)
ESShelp (Version: 4.00.0000.0003)
ESSini (Version: 4.00.0001.0001)
ESSPCD (Version: 4.00.0000.0001)
ESSPDock (Version: 4.00.0002.0001)
ESSSONIC (Version: 4.00.0000.0003)
ESSTUTOR (Version: 4.00.0000.0003)
ESSvpaht (Version: 4.00.0000.0003)
ESSvpot (Version: 4.00.0000.0001)
forteManager (Version: 3.15)
GemMaster Mystic
Google Chrome (Version: 28.0.1500.95)
Google Update Helper (Version: 1.3.21.153)
High Definition Audio Driver Package - KB888111 (Version: 20040219.000000)
HLPCCTR (Version: 4.00.0000.0003)
HLPIndex (Version: 4.00.0000.0003)
HLPPDOCK (Version: 4.00.0000.0002)
HLPRFO (Version: 4.00.0000.0004)
HP Boot Optimizer (Version: 3.0.0)
HP DVD Play 2.1
HP Image Zone Express (Version: 1.5.1.29)
HP Photo Creations (Version: 1.0.0.7702)
HP Photosmart 7520 series Help (Version: 28.0.0)
HP Photosmart 7520 series Product Improvement Study (Version: 28.0.1315.0)
HP Update (Version: 5.003.003.001)
HP Web Helper
HPPhotoSmartExpress (Version: 70.0.170.000)
HPProductAssistant (Version: 130.0.371.000)
HpSdpAppCoreApp (Version: 3.00.0000)
InCD
InstantShareAlert (Version: 1.00.0000)
iTunes (Version: 11.0.4.4)
J2SE Runtime Environment 5.0 Update 6 (Version: 1.5.0.60)
Java Auto Updater (Version: 2.0.3.1)
Java™ 6 Update 24 (Version: 6.0.240)
Kodak EasyShare software
KSU (Version: 632.62.0002.0001)
LightScribe  1.4.105.1 (Version: 1.4.105.1)
MarketResearch (Version: 130.0.374.000)
Microsoft .NET Framework 1.0 Hotfix (KB2572066)
Microsoft .NET Framework 1.0 Hotfix (KB2604042)
Microsoft .NET Framework 1.0 Hotfix (KB2656378)
Microsoft .NET Framework 1.0 Security Update (KB2698035)
Microsoft .NET Framework 1.0 Security Update (KB2742607)
Microsoft .NET Framework 1.0 Security Update (KB2833951)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2698023)
Microsoft .NET Framework 1.1 Security Update (KB2833941)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Away Mode (Version: 6.0.0160.0)
Microsoft Choice Guard (Version: 2.0.48.0)
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Kernel-Mode Driver Framework Feature Pack 1.9
Microsoft Money 2006 (Version: 15)
Microsoft National Language Support Downlevel APIs
Microsoft Office Standard Edition 2003 60 days trial
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Works (Version: 08.04.0623)
MSN
MSVCRT (Version: 14.0.1468.721)
MSXML 4.0 SP2 (KB927978) (Version: 4.20.9841.0)
MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
muvee autoProducer 5.0 (Version: 5.00.050)
muvee autoProducer unPlugged 2.0 (Version: 2.0.0)
My HP Games (Version: HPCMPQ1404)
Nero Media Player
Nero OEM
NeroVision Express 2
Netscape Browser (remove only)
Norton Internet Security (Version: 20.4.0.40)
Notifier (Version: 4.00.0000.0001)
NVIDIA Drivers
OTtBP (Version: 4.00.0000.0003)
OTtBPSDK (Version: 4.00.0000.0000)
Otto
PCDLNCH (Version: 4.00.0001.0001)
PC-Doctor 5 for Windows (Version: 5.00.4060.15)
Python 2.2 pywin32 extensions (build 203)
Python 2.2.3 (Version: 2.2.3)
QuickTime
RealPlayer
Realtek High Definition Audio Driver
Remove WeatherBug Installer
Rhapsody
Security Advisor (Version: 2.1.18)
Segoe UI (Version: 14.0.4327.805)
SFR (Version: 3.03.0001.0002)
SFR2 (Version: 3.03.0000.0002)
Sonic Express Labeler (Version: 2.1.0)
Sonic RecordNow Audio (Version: 2.0.6)
Sonic RecordNow Copy (Version: 2.0.6)
Sonic RecordNow Data (Version: 2.0.6)
Sonic Update Manager (Version: 3.0.0)
Unload (Version: 7.0.0)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Windows Internet Explorer 7 (KB976749) (Version: 1)
Update for Windows Internet Explorer 8 (KB2598845) (Version: 1)
Update for Windows Internet Explorer 8 (KB2632503) (Version: 1)
Update for Windows Internet Explorer 8 (KB975364) (Version: 1)
Update for Windows Internet Explorer 8 (KB976662) (Version: 1)
Update for Windows Internet Explorer 8 (KB980182) (Version: 1)
Update for Windows Media Player 10 (KB913800)
Update for Windows Media Player 10 (KB926251)
Update for Windows XP (KB2141007) (Version: 1)
Update for Windows XP (KB2345886) (Version: 1)
Update for Windows XP (KB2467659) (Version: 1)
Update for Windows XP (KB2492386) (Version: 1)
Update for Windows XP (KB2541763) (Version: 1)
Update for Windows XP (KB2607712) (Version: 1)
Update for Windows XP (KB2616676) (Version: 1)
Update for Windows XP (KB2641690) (Version: 1)
Update for Windows XP (KB2661254-v2) (Version: 2)
Update for Windows XP (KB2718704) (Version: 1)
Update for Windows XP (KB2736233) (Version: 1)
Update for Windows XP (KB2749655) (Version: 1)
Update for Windows XP (KB951072-v2) (Version: 2)
Update for Windows XP (KB951978) (Version: 1)
Update for Windows XP (KB955759) (Version: 1)
Update for Windows XP (KB955839) (Version: 1)
Update for Windows XP (KB967715) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
Update for Windows XP (KB971737) (Version: 1)
Update for Windows XP (KB973687) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
Update Rollup 2 for Windows XP Media Center Edition 2005
Updates from HP (remove only)
VCAMCEN (Version: 4.00.0001.0002)
Verizon Broadband Toolbar
Verizon Online Help and Support
Verizon Servicepoint 3.7.44 (Version: 3.7.44)
Viewpoint Media Player
VPRINTOL (Version: 4.00.0000.0001)
WebFldrs XP (Version: 9.50.7523)
WildTangent Web Driver
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Imaging Component (Version: 3.0.0.0)
Windows Internet Explorer 7 (Version: 20070813.185237)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Live Communications Platform (Version: 14.0.8098.930)
Windows Live Essentials (Version: 14.0.8089.0726)
Windows Live Essentials (Version: 14.0.8089.726)
Windows Live Photo Gallery (Version: 14.0.8081.709)
Windows Live Sign-in Assistant (Version: 5.000.818.5)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live Upload Tool (Version: 14.0.8014.1029)
Windows Media Format 11 runtime
Windows XP Media Center Edition 2005 KB2502898
Windows XP Media Center Edition 2005 KB2619340
Windows XP Media Center Edition 2005 KB2628259
Windows XP Media Center Edition 2005 KB908246
Windows XP Media Center Edition 2005 KB925766
Windows XP Media Center Edition 2005 KB973768
Windows XP Service Pack 3 (Version: 20080414.031525)
Yahoo! Toolbar for Internet Explorer
 
========================= Memory info: ===================================
 
Percentage of memory in use: 63%
Total physical RAM: 958.48 MB
Available physical RAM: 349.75 MB
Total Pagefile: 2311.88 MB
Available Pagefile: 1759.93 MB
Total Virtual: 2047.88 MB
Available Virtual: 1970.52 MB
 
========================= Partitions: =====================================
 
1 Drive c: (HP_PAVILION) (Fixed) (Total:224.04 GB) (Free:193.5 GB) NTFS
2 Drive d: (HP_RECOVERY) (Fixed) (Total:8.82 GB) (Free:0.6 GB) FAT32
 
========================= Users: ========================================
 
User accounts for \\GENEWELLMAN
 
Administrator            Guest                    HelpAssistant            
HP_Administrator         SUPPORT_388945a0         SUPPORT_fddfa904         
 
========================= Minidump Files ==================================
 
C:\WINDOWS\Minidump\Mini011212-01.dmp
C:\WINDOWS\Minidump\Mini011812-01.dmp
C:\WINDOWS\Minidump\Mini022912-01.dmp
C:\WINDOWS\Minidump\Mini052711-01.dmp
C:\WINDOWS\Minidump\Mini052711-02.dmp
C:\WINDOWS\Minidump\Mini052711-03.dmp
C:\WINDOWS\Minidump\Mini052811-01.dmp
C:\WINDOWS\Minidump\Mini052811-02.dmp
C:\WINDOWS\Minidump\Mini052811-03.dmp
C:\WINDOWS\Minidump\Mini052811-04.dmp
C:\WINDOWS\Minidump\Mini052911-01.dmp
C:\WINDOWS\Minidump\Mini052911-02.dmp
C:\WINDOWS\Minidump\Mini053011-01.dmp
C:\WINDOWS\Minidump\Mini053011-02.dmp
C:\WINDOWS\Minidump\Mini053011-03.dmp
C:\WINDOWS\Minidump\Mini053011-04.dmp
C:\WINDOWS\Minidump\Mini053011-05.dmp
C:\WINDOWS\Minidump\Mini053011-06.dmp
C:\WINDOWS\Minidump\Mini053111-01.dmp
C:\WINDOWS\Minidump\Mini053111-02.dmp
C:\WINDOWS\Minidump\Mini061711-01.dmp
C:\WINDOWS\Minidump\Mini061711-02.dmp
C:\WINDOWS\Minidump\Mini061711-03.dmp
C:\WINDOWS\Minidump\Mini061711-04.dmp
C:\WINDOWS\Minidump\Mini061911-01.dmp
C:\WINDOWS\Minidump\Mini062011-01.dmp
C:\WINDOWS\Minidump\Mini062011-02.dmp
C:\WINDOWS\Minidump\Mini062011-03.dmp
C:\WINDOWS\Minidump\Mini062111-01.dmp
C:\WINDOWS\Minidump\Mini062211-01.dmp
C:\WINDOWS\Minidump\Mini062311-01.dmp
C:\WINDOWS\Minidump\Mini062311-02.dmp
C:\WINDOWS\Minidump\Mini062311-03.dmp
C:\WINDOWS\Minidump\Mini062311-04.dmp
C:\WINDOWS\Minidump\Mini062311-05.dmp
C:\WINDOWS\Minidump\Mini062411-01.dmp
C:\WINDOWS\Minidump\Mini062411-02.dmp
C:\WINDOWS\Minidump\Mini062411-03.dmp
C:\WINDOWS\Minidump\Mini062411-04.dmp
C:\WINDOWS\Minidump\Mini062411-05.dmp
C:\WINDOWS\Minidump\Mini062511-01.dmp
C:\WINDOWS\Minidump\Mini062511-02.dmp
C:\WINDOWS\Minidump\Mini062511-03.dmp
C:\WINDOWS\Minidump\Mini062611-01.dmp
C:\WINDOWS\Minidump\Mini062611-02.dmp
C:\WINDOWS\Minidump\Mini062611-03.dmp
C:\WINDOWS\Minidump\Mini062611-04.dmp
C:\WINDOWS\Minidump\Mini062711-01.dmp
C:\WINDOWS\Minidump\Mini062711-02.dmp
C:\WINDOWS\Minidump\Mini062711-03.dmp
C:\WINDOWS\Minidump\Mini062711-04.dmp
C:\WINDOWS\Minidump\Mini062711-05.dmp
C:\WINDOWS\Minidump\Mini062711-06.dmp
C:\WINDOWS\Minidump\Mini062711-07.dmp
C:\WINDOWS\Minidump\Mini062711-08.dmp
C:\WINDOWS\Minidump\Mini062711-09.dmp
C:\WINDOWS\Minidump\Mini062711-10.dmp
C:\WINDOWS\Minidump\Mini062811-01.dmp
C:\WINDOWS\Minidump\Mini062811-02.dmp
C:\WINDOWS\Minidump\Mini062811-03.dmp
C:\WINDOWS\Minidump\Mini062811-04.dmp
C:\WINDOWS\Minidump\Mini062911-01.dmp
C:\WINDOWS\Minidump\Mini062911-02.dmp
C:\WINDOWS\Minidump\Mini062911-03.dmp
C:\WINDOWS\Minidump\Mini062911-04.dmp
C:\WINDOWS\Minidump\Mini062911-05.dmp
C:\WINDOWS\Minidump\Mini062911-06.dmp
C:\WINDOWS\Minidump\Mini063011-01.dmp
C:\WINDOWS\Minidump\Mini063011-02.dmp
C:\WINDOWS\Minidump\Mini063011-03.dmp
C:\WINDOWS\Minidump\Mini063011-04.dmp
C:\WINDOWS\Minidump\Mini063011-05.dmp
C:\WINDOWS\Minidump\Mini063011-06.dmp
C:\WINDOWS\Minidump\Mini070111-01.dmp
C:\WINDOWS\Minidump\Mini070111-02.dmp
C:\WINDOWS\Minidump\Mini070111-03.dmp
C:\WINDOWS\Minidump\Mini070111-04.dmp
C:\WINDOWS\Minidump\Mini070211-01.dmp
C:\WINDOWS\Minidump\Mini070211-02.dmp
C:\WINDOWS\Minidump\Mini070211-03.dmp
C:\WINDOWS\Minidump\Mini070211-04.dmp
C:\WINDOWS\Minidump\Mini070311-01.dmp
C:\WINDOWS\Minidump\Mini070311-02.dmp
C:\WINDOWS\Minidump\Mini070311-03.dmp
C:\WINDOWS\Minidump\Mini070311-04.dmp
C:\WINDOWS\Minidump\Mini070311-05.dmp
C:\WINDOWS\Minidump\Mini070311-06.dmp
C:\WINDOWS\Minidump\Mini070311-07.dmp
C:\WINDOWS\Minidump\Mini070411-01.dmp
C:\WINDOWS\Minidump\Mini070411-02.dmp
C:\WINDOWS\Minidump\Mini070411-03.dmp
C:\WINDOWS\Minidump\Mini070411-04.dmp
C:\WINDOWS\Minidump\Mini070411-05.dmp
C:\WINDOWS\Minidump\Mini070411-06.dmp
C:\WINDOWS\Minidump\Mini070511-01.dmp
C:\WINDOWS\Minidump\Mini070511-02.dmp
C:\WINDOWS\Minidump\Mini070511-03.dmp
C:\WINDOWS\Minidump\Mini070511-04.dmp
C:\WINDOWS\Minidump\Mini070511-05.dmp
C:\WINDOWS\Minidump\Mini070611-01.dmp
C:\WINDOWS\Minidump\Mini070611-02.dmp
C:\WINDOWS\Minidump\Mini070611-03.dmp
C:\WINDOWS\Minidump\Mini070611-04.dmp
C:\WINDOWS\Minidump\Mini070611-05.dmp
C:\WINDOWS\Minidump\Mini070611-06.dmp
C:\WINDOWS\Minidump\Mini070611-07.dmp
C:\WINDOWS\Minidump\Mini070711-01.dmp
C:\WINDOWS\Minidump\Mini070711-02.dmp
C:\WINDOWS\Minidump\Mini070711-03.dmp
C:\WINDOWS\Minidump\Mini070711-04.dmp
C:\WINDOWS\Minidump\Mini070811-01.dmp
C:\WINDOWS\Minidump\Mini070811-02.dmp
C:\WINDOWS\Minidump\Mini070811-03.dmp
C:\WINDOWS\Minidump\Mini070811-04.dmp
C:\WINDOWS\Minidump\Mini070811-05.dmp
C:\WINDOWS\Minidump\Mini070811-06.dmp
C:\WINDOWS\Minidump\Mini070811-07.dmp
C:\WINDOWS\Minidump\Mini070811-08.dmp
C:\WINDOWS\Minidump\Mini070911-01.dmp
C:\WINDOWS\Minidump\Mini070911-02.dmp
C:\WINDOWS\Minidump\Mini070911-03.dmp
C:\WINDOWS\Minidump\Mini071011-01.dmp
C:\WINDOWS\Minidump\Mini071011-02.dmp
C:\WINDOWS\Minidump\Mini071111-01.dmp
C:\WINDOWS\Minidump\Mini071111-02.dmp
C:\WINDOWS\Minidump\Mini071111-03.dmp
C:\WINDOWS\Minidump\Mini071111-04.dmp
C:\WINDOWS\Minidump\Mini071111-05.dmp
C:\WINDOWS\Minidump\Mini071111-06.dmp
C:\WINDOWS\Minidump\Mini071211-01.dmp
C:\WINDOWS\Minidump\Mini071211-02.dmp
C:\WINDOWS\Minidump\Mini071211-03.dmp
C:\WINDOWS\Minidump\Mini071211-04.dmp
C:\WINDOWS\Minidump\Mini071211-05.dmp
C:\WINDOWS\Minidump\Mini071311-01.dmp
C:\WINDOWS\Minidump\Mini071311-02.dmp
C:\WINDOWS\Minidump\Mini071411-01.dmp
C:\WINDOWS\Minidump\Mini071911-01.dmp
C:\WINDOWS\Minidump\Mini071911-02.dmp
C:\WINDOWS\Minidump\Mini072011-01.dmp
C:\WINDOWS\Minidump\Mini080811-01.dmp
C:\WINDOWS\Minidump\Mini080911-01.dmp
C:\WINDOWS\Minidump\Mini080911-02.dmp
C:\WINDOWS\Minidump\Mini090311-01.dmp
C:\WINDOWS\Minidump\Mini090511-01.dmp
C:\WINDOWS\Minidump\Mini091011-01.dmp
C:\WINDOWS\Minidump\Mini113011-01.dmp
C:\WINDOWS\Minidump\Mini113011-02.dmp
C:\WINDOWS\Minidump\Mini120111-01.dmp
C:\WINDOWS\Minidump\Mini120111-02.dmp
C:\WINDOWS\Minidump\Mini120111-03.dmp
C:\WINDOWS\Minidump\Mini120111-04.dmp
 
**** End of log ****
 

 

and the snapshot.

 

http://speccy.piriform.com/results/HXT6VGREkVos4qeOAyNrRnh



#5 dc3

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Posted 15 August 2013 - 09:21 AM

I apologize for not getting back to you sooner.  Somehow I lost track of this topic.

 

Please uninstall Bonjour, this is bundled with the iTunes download.

 

I will suggest that you not use the registry cleaner in Ccleaner.  Bleeping Computger does not endorse the use of registry cleaners or optimizers.

 

At least for the time being uninstall Sonic RecordNow.   You have Nero which in my opinion is the better of the two.

 

Please follow the instructions below.

 

1.Go to Start

2. Click on Control Panel

3. Then System

4. Select Hardware

5. Choose Device Manager

6. Under View select "Show hidden devices"

7. Expand Non Plug and Play Drivers

8. Find ftsata2 and right click and go to properties

9. Go to Driver tab

10. Then under Type set to Demand

 

 
Double click on the download and choose to run the program.
 
A screen similar to the one below will open, click any key to run the program.
 
securitycheck_zpscfb86945.png
 
When the scan is finished you will have a log similar to the one below, copy and then paste your log your next post.
 
securitylog_zps5e004078.png
 
Do these and reboot the computer and run the MiniToolBox again and post the results.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#6 scottie1105

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Posted 17 August 2013 - 04:16 AM

not a problem, Murphy's Law I guess...lol

 

Isn't bonjour an important part of iTunes?  I use it (iTunes) a lot and don't want to remove if it will cause issues, I'm currently using personal hot spot until i get my internet back up and running so if it has anything to do with that I'll be stuck...just making sure before I remove.

 

will be able to do everything this evening after work, will wait for comment about bonjour.....

 

Thanks



#7 dc3

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Posted 17 August 2013 - 08:27 AM

Bonjoujr is additional software bundled in iTunes and is used for Airport Express, remote speakers, sharing music and video between computers on the same network, and Apple TV.  It you don't use these features you can uninstall it, it will have no effect on iTune.


Edited by dc3, 17 August 2013 - 08:39 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#8 scottie1105

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Posted 29 August 2013 - 06:07 AM

once again issues prevented me from responding sooner...think I might just toss the computer off the roof and get another. lol

here's the lists

 

Security Check

 

 Results of screen317's Security Check version 0.99.73  
 Windows XP Service Pack 3 x86   
 Internet Explorer 8  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Firewall Disabled!  
Norton Internet Security   
 Antivirus up to date!  
`````````Anti-malware/Other Utilities Check:````````` 
 CCleaner     
 Java™ 6 Update 24  
 Java version out of Date! 
 Adobe Reader 7 Adobe Reader out of Date! 
 Google Chrome 28.0.1500.72  
 Google Chrome 28.0.1500.95  
````````Process Check: objlist.exe by Laurent````````  
 Norton ccSvcHst.exe 
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C:: 16% Defragment your hard drive soon! (Do NOT defrag if SSD!)
````````````````````End of Log`````````````````````` 
 

 

MiniToolbox

 

MiniToolBox by Farbar  Version: 13-07-2013
Ran by HP_Administrator (administrator) on 29-08-2013 at 06:59:23
Running from "C:\Documents and Settings\HP_Administrator\Desktop"
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (08/12/2013 00:16:29 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 388860
 
Error: (08/12/2013 00:16:29 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 388860
 
Error: (08/12/2013 00:16:29 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (08/12/2013 00:16:27 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 386672
 
Error: (08/12/2013 00:16:27 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 386672
 
Error: (08/12/2013 00:16:27 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (08/12/2013 00:16:25 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 384641
 
Error: (08/12/2013 00:16:25 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 384641
 
Error: (08/12/2013 00:16:25 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (08/12/2013 00:16:23 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 382610
 
 
System errors:
=============
Error: (08/29/2013 06:37:46 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
ftsata2
 
Error: (08/11/2013 05:52:35 PM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for a transaction response from the ARSVC service.
 
Error: (08/11/2013 10:55:24 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
ftsata2
 
Error: (08/09/2013 07:38:15 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
ftsata2
 
Error: (08/09/2013 09:09:44 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
ftsata2
 
Error: (08/04/2013 09:17:51 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
ftsata2
 
Error: (08/04/2013 09:09:13 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
ftsata2
 
Error: (08/04/2013 08:01:27 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
ftsata2
 
Error: (08/03/2013 01:58:44 PM) (Source: Service Control Manager) (User: )
Description: The NVIDIA Display Driver Service service terminated unexpectedly.  It has done this 1 time(s).
 
Error: (08/03/2013 01:58:44 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
ftsata2
 
 
Microsoft Office Sessions:
=========================
Error: (08/12/2013 00:16:29 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 388860
 
Error: (08/12/2013 00:16:29 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 388860
 
Error: (08/12/2013 00:16:29 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (08/12/2013 00:16:27 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 386672
 
Error: (08/12/2013 00:16:27 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 386672
 
Error: (08/12/2013 00:16:27 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (08/12/2013 00:16:25 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 384641
 
Error: (08/12/2013 00:16:25 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 384641
 
Error: (08/12/2013 00:16:25 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (08/12/2013 00:16:23 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 382610
 
 
=========================== Installed Programs ============================
 
32 Bit HP CIO Components Installer (Version: 7.1.8)
Adobe Flash Player 11 ActiveX (Version: 11.7.700.224)
Adobe Reader 7.0.5 (Version: 7.0.5)
Ahead InCD EasyWrite Reader
AOL Uninstaller
Apple Application Support (Version: 2.3.4)
Apple Mobile Device Support (Version: 6.1.0.13)
Apple Software Update (Version: 2.1.3.127)
AutoUpdate (Version: 1.0)
Bonjour (Version: 3.0.0.10)
CardRd81 (Version: 4.00.0000.0004)
CCHelp (Version: 4.00.0000.0001)
CCleaner (Version: 3.06)
CCScore (Version: 4.00.0001.0001)
CR2 (Version: 4.00.0000.0003)
Critical Update for Windows Media Player 11 (KB959772)
Customer Experience Enhancement (Version: Customer Experience Enhancement -1.0.0.1680)
Data Fax SoftModem with SmartCP
DISCover (Version: 3.33)
DivX (Version: 5.2.1)
DocProc (Version: 5.2.0.0)
Easy Internet Sign-up (Version: FE UI-4.1.0.1680)
Enhanced Multimedia Keyboard Solution
ESSAdpt (Version: 4.00.0001.0001)
ESSANUP (Version: 4.00.0001.0001)
ESSBrwr (Version: 4.00.0000.0001)
ESSCAM (Version: 4.00.0001.0001)
ESSCDBK (Version: 4.00.0001.0001)
ESScore (Version: 4.00.0001.0001)
ESSCT (Version: 4.00.0000.0001)
ESSgui (Version: 4.00.0000.0004)
ESShelp (Version: 4.00.0000.0003)
ESSini (Version: 4.00.0001.0001)
ESSPCD (Version: 4.00.0000.0001)
ESSPDock (Version: 4.00.0002.0001)
ESSSONIC (Version: 4.00.0000.0003)
ESSTUTOR (Version: 4.00.0000.0003)
ESSvpaht (Version: 4.00.0000.0003)
ESSvpot (Version: 4.00.0000.0001)
forteManager (Version: 3.15)
GemMaster Mystic
Google Chrome (Version: 28.0.1500.95)
Google Update Helper (Version: 1.3.21.153)
High Definition Audio Driver Package - KB888111 (Version: 20040219.000000)
HLPCCTR (Version: 4.00.0000.0003)
HLPIndex (Version: 4.00.0000.0003)
HLPPDOCK (Version: 4.00.0000.0002)
HLPRFO (Version: 4.00.0000.0004)
HP Boot Optimizer (Version: 3.0.0)
HP DVD Play 2.1
HP Image Zone Express (Version: 1.5.1.29)
HP Photo Creations (Version: 1.0.0.7702)
HP Photosmart 7520 series Help (Version: 28.0.0)
HP Photosmart 7520 series Product Improvement Study (Version: 28.0.1315.0)
HP Update (Version: 5.003.003.001)
HP Web Helper
HPPhotoSmartExpress (Version: 70.0.170.000)
HPProductAssistant (Version: 130.0.371.000)
HpSdpAppCoreApp (Version: 3.00.0000)
InCD
InstantShareAlert (Version: 1.00.0000)
iTunes (Version: 11.0.4.4)
J2SE Runtime Environment 5.0 Update 6 (Version: 1.5.0.60)
Java Auto Updater (Version: 2.0.3.1)
Java™ 6 Update 24 (Version: 6.0.240)
Kodak EasyShare software
KSU (Version: 632.62.0002.0001)
LightScribe  1.4.105.1 (Version: 1.4.105.1)
MarketResearch (Version: 130.0.374.000)
Microsoft .NET Framework 1.0 Hotfix (KB2572066)
Microsoft .NET Framework 1.0 Hotfix (KB2604042)
Microsoft .NET Framework 1.0 Hotfix (KB2656378)
Microsoft .NET Framework 1.0 Security Update (KB2698035)
Microsoft .NET Framework 1.0 Security Update (KB2742607)
Microsoft .NET Framework 1.0 Security Update (KB2833951)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2698023)
Microsoft .NET Framework 1.1 Security Update (KB2833941)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Away Mode (Version: 6.0.0160.0)
Microsoft Choice Guard (Version: 2.0.48.0)
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Kernel-Mode Driver Framework Feature Pack 1.9
Microsoft Money 2006 (Version: 15)
Microsoft National Language Support Downlevel APIs
Microsoft Office Standard Edition 2003 60 days trial
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Works (Version: 08.04.0623)
MSN
MSVCRT (Version: 14.0.1468.721)
MSXML 4.0 SP2 (KB927978) (Version: 4.20.9841.0)
MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
muvee autoProducer 5.0 (Version: 5.00.050)
muvee autoProducer unPlugged 2.0 (Version: 2.0.0)
My HP Games (Version: HPCMPQ1404)
Nero Media Player
Nero OEM
NeroVision Express 2
Netscape Browser (remove only)
Norton Internet Security (Version: 20.4.0.40)
Notifier (Version: 4.00.0000.0001)
NVIDIA Drivers
OTtBP (Version: 4.00.0000.0003)
OTtBPSDK (Version: 4.00.0000.0000)
Otto
PCDLNCH (Version: 4.00.0001.0001)
PC-Doctor 5 for Windows (Version: 5.00.4060.15)
Python 2.2 pywin32 extensions (build 203)
Python 2.2.3 (Version: 2.2.3)
QuickTime
RealPlayer
Realtek High Definition Audio Driver
Remove WeatherBug Installer
Rhapsody
Security Advisor (Version: 2.1.18)
Segoe UI (Version: 14.0.4327.805)
SFR (Version: 3.03.0001.0002)
SFR2 (Version: 3.03.0000.0002)
Sonic Express Labeler (Version: 2.1.0)
Sonic RecordNow Audio (Version: 2.0.6)
Sonic RecordNow Copy (Version: 2.0.6)
Sonic RecordNow Data (Version: 2.0.6)
Sonic Update Manager (Version: 3.0.0)
Speccy (Version: 1.22)
Unload (Version: 7.0.0)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Windows Internet Explorer 7 (KB976749) (Version: 1)
Update for Windows Internet Explorer 8 (KB2598845) (Version: 1)
Update for Windows Internet Explorer 8 (KB2632503) (Version: 1)
Update for Windows Internet Explorer 8 (KB975364) (Version: 1)
Update for Windows Internet Explorer 8 (KB976662) (Version: 1)
Update for Windows Internet Explorer 8 (KB980182) (Version: 1)
Update for Windows Media Player 10 (KB913800)
Update for Windows Media Player 10 (KB926251)
Update for Windows XP (KB2141007) (Version: 1)
Update for Windows XP (KB2345886) (Version: 1)
Update for Windows XP (KB2467659) (Version: 1)
Update for Windows XP (KB2492386) (Version: 1)
Update for Windows XP (KB2541763) (Version: 1)
Update for Windows XP (KB2607712) (Version: 1)
Update for Windows XP (KB2616676) (Version: 1)
Update for Windows XP (KB2641690) (Version: 1)
Update for Windows XP (KB2661254-v2) (Version: 2)
Update for Windows XP (KB2718704) (Version: 1)
Update for Windows XP (KB2736233) (Version: 1)
Update for Windows XP (KB2749655) (Version: 1)
Update for Windows XP (KB951072-v2) (Version: 2)
Update for Windows XP (KB951978) (Version: 1)
Update for Windows XP (KB955759) (Version: 1)
Update for Windows XP (KB955839) (Version: 1)
Update for Windows XP (KB967715) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
Update for Windows XP (KB971737) (Version: 1)
Update for Windows XP (KB973687) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
Update Rollup 2 for Windows XP Media Center Edition 2005
Updates from HP (remove only)
VCAMCEN (Version: 4.00.0001.0002)
Verizon Broadband Toolbar
Verizon Online Help and Support
Verizon Servicepoint 3.7.44 (Version: 3.7.44)
Viewpoint Media Player
VPRINTOL (Version: 4.00.0000.0001)
WebFldrs XP (Version: 9.50.7523)
WildTangent Web Driver
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Imaging Component (Version: 3.0.0.0)
Windows Internet Explorer 7 (Version: 20070813.185237)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Live Communications Platform (Version: 14.0.8098.930)
Windows Live Essentials (Version: 14.0.8089.0726)
Windows Live Essentials (Version: 14.0.8089.726)
Windows Live Photo Gallery (Version: 14.0.8081.709)
Windows Live Sign-in Assistant (Version: 5.000.818.5)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live Upload Tool (Version: 14.0.8014.1029)
Windows Media Format 11 runtime
Windows XP Media Center Edition 2005 KB2502898
Windows XP Media Center Edition 2005 KB2619340
Windows XP Media Center Edition 2005 KB2628259
Windows XP Media Center Edition 2005 KB908246
Windows XP Media Center Edition 2005 KB925766
Windows XP Media Center Edition 2005 KB973768
Windows XP Service Pack 3 (Version: 20080414.031525)
Yahoo! Toolbar for Internet Explorer
 
========================= Memory info: ===================================
 
Percentage of memory in use: 64%
Total physical RAM: 958.48 MB
Available physical RAM: 341.72 MB
Total Pagefile: 2311.88 MB
Available Pagefile: 1713.85 MB
Total Virtual: 2047.88 MB
Available Virtual: 1970.52 MB
 
========================= Partitions: =====================================
 
1 Drive c: (HP_PAVILION) (Fixed) (Total:224.04 GB) (Free:185.73 GB) NTFS
2 Drive d: (HP_RECOVERY) (Fixed) (Total:8.82 GB) (Free:0.6 GB) FAT32
 
========================= Users: ========================================
 
User accounts for \\GENEWELLMAN
 
Administrator            Guest                    HelpAssistant            
HP_Administrator         SUPPORT_388945a0         SUPPORT_fddfa904         
 
========================= Minidump Files ==================================
 
C:\WINDOWS\Minidump\Mini011212-01.dmp
C:\WINDOWS\Minidump\Mini011812-01.dmp
C:\WINDOWS\Minidump\Mini022912-01.dmp
C:\WINDOWS\Minidump\Mini052711-01.dmp
C:\WINDOWS\Minidump\Mini052711-02.dmp
C:\WINDOWS\Minidump\Mini052711-03.dmp
C:\WINDOWS\Minidump\Mini052811-01.dmp
C:\WINDOWS\Minidump\Mini052811-02.dmp
C:\WINDOWS\Minidump\Mini052811-03.dmp
C:\WINDOWS\Minidump\Mini052811-04.dmp
C:\WINDOWS\Minidump\Mini052911-01.dmp
C:\WINDOWS\Minidump\Mini052911-02.dmp
C:\WINDOWS\Minidump\Mini053011-01.dmp
C:\WINDOWS\Minidump\Mini053011-02.dmp
C:\WINDOWS\Minidump\Mini053011-03.dmp
C:\WINDOWS\Minidump\Mini053011-04.dmp
C:\WINDOWS\Minidump\Mini053011-05.dmp
C:\WINDOWS\Minidump\Mini053011-06.dmp
C:\WINDOWS\Minidump\Mini053111-01.dmp
C:\WINDOWS\Minidump\Mini053111-02.dmp
C:\WINDOWS\Minidump\Mini061711-01.dmp
C:\WINDOWS\Minidump\Mini061711-02.dmp
C:\WINDOWS\Minidump\Mini061711-03.dmp
C:\WINDOWS\Minidump\Mini061711-04.dmp
C:\WINDOWS\Minidump\Mini061911-01.dmp
C:\WINDOWS\Minidump\Mini062011-01.dmp
C:\WINDOWS\Minidump\Mini062011-02.dmp
C:\WINDOWS\Minidump\Mini062011-03.dmp
C:\WINDOWS\Minidump\Mini062111-01.dmp
C:\WINDOWS\Minidump\Mini062211-01.dmp
C:\WINDOWS\Minidump\Mini062311-01.dmp
C:\WINDOWS\Minidump\Mini062311-02.dmp
C:\WINDOWS\Minidump\Mini062311-03.dmp
C:\WINDOWS\Minidump\Mini062311-04.dmp
C:\WINDOWS\Minidump\Mini062311-05.dmp
C:\WINDOWS\Minidump\Mini062411-01.dmp
C:\WINDOWS\Minidump\Mini062411-02.dmp
C:\WINDOWS\Minidump\Mini062411-03.dmp
C:\WINDOWS\Minidump\Mini062411-04.dmp
C:\WINDOWS\Minidump\Mini062411-05.dmp
C:\WINDOWS\Minidump\Mini062511-01.dmp
C:\WINDOWS\Minidump\Mini062511-02.dmp
C:\WINDOWS\Minidump\Mini062511-03.dmp
C:\WINDOWS\Minidump\Mini062611-01.dmp
C:\WINDOWS\Minidump\Mini062611-02.dmp
C:\WINDOWS\Minidump\Mini062611-03.dmp
C:\WINDOWS\Minidump\Mini062611-04.dmp
C:\WINDOWS\Minidump\Mini062711-01.dmp
C:\WINDOWS\Minidump\Mini062711-02.dmp
C:\WINDOWS\Minidump\Mini062711-03.dmp
C:\WINDOWS\Minidump\Mini062711-04.dmp
C:\WINDOWS\Minidump\Mini062711-05.dmp
C:\WINDOWS\Minidump\Mini062711-06.dmp
C:\WINDOWS\Minidump\Mini062711-07.dmp
C:\WINDOWS\Minidump\Mini062711-08.dmp
C:\WINDOWS\Minidump\Mini062711-09.dmp
C:\WINDOWS\Minidump\Mini062711-10.dmp
C:\WINDOWS\Minidump\Mini062811-01.dmp
C:\WINDOWS\Minidump\Mini062811-02.dmp
C:\WINDOWS\Minidump\Mini062811-03.dmp
C:\WINDOWS\Minidump\Mini062811-04.dmp
C:\WINDOWS\Minidump\Mini062911-01.dmp
C:\WINDOWS\Minidump\Mini062911-02.dmp
C:\WINDOWS\Minidump\Mini062911-03.dmp
C:\WINDOWS\Minidump\Mini062911-04.dmp
C:\WINDOWS\Minidump\Mini062911-05.dmp
C:\WINDOWS\Minidump\Mini062911-06.dmp
C:\WINDOWS\Minidump\Mini063011-01.dmp
C:\WINDOWS\Minidump\Mini063011-02.dmp
C:\WINDOWS\Minidump\Mini063011-03.dmp
C:\WINDOWS\Minidump\Mini063011-04.dmp
C:\WINDOWS\Minidump\Mini063011-05.dmp
C:\WINDOWS\Minidump\Mini063011-06.dmp
C:\WINDOWS\Minidump\Mini070111-01.dmp
C:\WINDOWS\Minidump\Mini070111-02.dmp
C:\WINDOWS\Minidump\Mini070111-03.dmp
C:\WINDOWS\Minidump\Mini070111-04.dmp
C:\WINDOWS\Minidump\Mini070211-01.dmp
C:\WINDOWS\Minidump\Mini070211-02.dmp
C:\WINDOWS\Minidump\Mini070211-03.dmp
C:\WINDOWS\Minidump\Mini070211-04.dmp
C:\WINDOWS\Minidump\Mini070311-01.dmp
C:\WINDOWS\Minidump\Mini070311-02.dmp
C:\WINDOWS\Minidump\Mini070311-03.dmp
C:\WINDOWS\Minidump\Mini070311-04.dmp
C:\WINDOWS\Minidump\Mini070311-05.dmp
C:\WINDOWS\Minidump\Mini070311-06.dmp
C:\WINDOWS\Minidump\Mini070311-07.dmp
C:\WINDOWS\Minidump\Mini070411-01.dmp
C:\WINDOWS\Minidump\Mini070411-02.dmp
C:\WINDOWS\Minidump\Mini070411-03.dmp
C:\WINDOWS\Minidump\Mini070411-04.dmp
C:\WINDOWS\Minidump\Mini070411-05.dmp
C:\WINDOWS\Minidump\Mini070411-06.dmp
C:\WINDOWS\Minidump\Mini070511-01.dmp
C:\WINDOWS\Minidump\Mini070511-02.dmp
C:\WINDOWS\Minidump\Mini070511-03.dmp
C:\WINDOWS\Minidump\Mini070511-04.dmp
C:\WINDOWS\Minidump\Mini070511-05.dmp
C:\WINDOWS\Minidump\Mini070611-01.dmp
C:\WINDOWS\Minidump\Mini070611-02.dmp
C:\WINDOWS\Minidump\Mini070611-03.dmp
C:\WINDOWS\Minidump\Mini070611-04.dmp
C:\WINDOWS\Minidump\Mini070611-05.dmp
C:\WINDOWS\Minidump\Mini070611-06.dmp
C:\WINDOWS\Minidump\Mini070611-07.dmp
C:\WINDOWS\Minidump\Mini070711-01.dmp
C:\WINDOWS\Minidump\Mini070711-02.dmp
C:\WINDOWS\Minidump\Mini070711-03.dmp
C:\WINDOWS\Minidump\Mini070711-04.dmp
C:\WINDOWS\Minidump\Mini070811-01.dmp
C:\WINDOWS\Minidump\Mini070811-02.dmp
C:\WINDOWS\Minidump\Mini070811-03.dmp
C:\WINDOWS\Minidump\Mini070811-04.dmp
C:\WINDOWS\Minidump\Mini070811-05.dmp
C:\WINDOWS\Minidump\Mini070811-06.dmp
C:\WINDOWS\Minidump\Mini070811-07.dmp
C:\WINDOWS\Minidump\Mini070811-08.dmp
C:\WINDOWS\Minidump\Mini070911-01.dmp
C:\WINDOWS\Minidump\Mini070911-02.dmp
C:\WINDOWS\Minidump\Mini070911-03.dmp
C:\WINDOWS\Minidump\Mini071011-01.dmp
C:\WINDOWS\Minidump\Mini071011-02.dmp
C:\WINDOWS\Minidump\Mini071111-01.dmp
C:\WINDOWS\Minidump\Mini071111-02.dmp
C:\WINDOWS\Minidump\Mini071111-03.dmp
C:\WINDOWS\Minidump\Mini071111-04.dmp
C:\WINDOWS\Minidump\Mini071111-05.dmp
C:\WINDOWS\Minidump\Mini071111-06.dmp
C:\WINDOWS\Minidump\Mini071211-01.dmp
C:\WINDOWS\Minidump\Mini071211-02.dmp
C:\WINDOWS\Minidump\Mini071211-03.dmp
C:\WINDOWS\Minidump\Mini071211-04.dmp
C:\WINDOWS\Minidump\Mini071211-05.dmp
C:\WINDOWS\Minidump\Mini071311-01.dmp
C:\WINDOWS\Minidump\Mini071311-02.dmp
C:\WINDOWS\Minidump\Mini071411-01.dmp
C:\WINDOWS\Minidump\Mini071911-01.dmp
C:\WINDOWS\Minidump\Mini071911-02.dmp
C:\WINDOWS\Minidump\Mini072011-01.dmp
C:\WINDOWS\Minidump\Mini080811-01.dmp
C:\WINDOWS\Minidump\Mini080911-01.dmp
C:\WINDOWS\Minidump\Mini080911-02.dmp
C:\WINDOWS\Minidump\Mini090311-01.dmp
C:\WINDOWS\Minidump\Mini090511-01.dmp
C:\WINDOWS\Minidump\Mini091011-01.dmp
C:\WINDOWS\Minidump\Mini113011-01.dmp
C:\WINDOWS\Minidump\Mini113011-02.dmp
C:\WINDOWS\Minidump\Mini120111-01.dmp
C:\WINDOWS\Minidump\Mini120111-02.dmp
C:\WINDOWS\Minidump\Mini120111-03.dmp
C:\WINDOWS\Minidump\Mini120111-04.dmp
 
**** End of log ****
 

Forgot to uninstall Sonic before I ran the security check and minitoolbox, if need be I can and then run those again and repost...

Again, sorry for the long time span in between posts, thanks for your patience and help.



#9 dc3

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Posted 01 September 2013 - 09:14 AM

When you installed the HP printer did you install the drivers as well?

 

If you haven't and need to download the driver...  Software & driver downloads HP Officejet 6310 All-in-One Printer | HP® Support

 

You need to update or uninstall Java if you are not using it.

 

You need to update Adobe Reader.

 

You need to defrag you hdd.

 

If you are not using Bonjour for any of the following you should uninstall it, Airport Express, remote speakers, sharing music and video between computers on the same network, and Apple TV.

 

The ftsata2 is a RAID driver, if you are not using a RAID array I wouldn't worry about it. 


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#10 SpyCatcher*

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Posted 03 September 2013 - 07:06 AM

Probably the registry is preventing the installation due to the various unsuccessful printers installations and their many accumulated configurations and their drivers; so what I would suggest is to restore your system to an earlier point before these current attempts. Please keep in mind that all changes to your system including software made after a particular restore point will be lost. But before that I would first clean and defrag the HDD; then after rebooting I would check and repair it for any faulty sectors/ clusters or info’s, as follows:

 

Open My Desktop

Right click on your system partition

Click once on property

Click once on Extra

Click once on Control tab

Choose both options

Click once on Start, and follow further instructions in pop-up windows

 

Its very important that no files or applications are open when you run this process, and to let it run uninterrupted. Once its finished, the computer should reboot on its own.

 

I hope this will help!


in the middle of the night

i found my self awake

floating in a void

i was so happy

and realized was not alone





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