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Can't uninstall Norton Antivirus


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#1 prairiedances

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Posted 04 August 2013 - 12:08 AM

Hello. I'm looking for help on for my sister and her computer. She has Window 7. I downloaded Windows Security Essenitals for her but I can't seem to get her old, expired Norton Antivirus off the computer. When I go to uninstall programs it won't uninstall. I also can't open the program either. It comes up as a an error. Any advice on how to get it off? Thanks!


Edited by hamluis, 28 August 2017 - 02:02 PM.
Moved from Win 7 to AV/AM Software - Hamluis.


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#2 Nick_Computer_Guy

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Posted 04 August 2013 - 12:25 AM

https://support.norton.com/sp/en/us/home/current/solutions/kb20080828154508EN_EndUserProfile_en_us



#3 Nick_Computer_Guy

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Posted 04 August 2013 - 12:27 AM

Hi, Norton has a complete removal tool for their product. Please download the removal utility from the above link.

 

Click the orange text that says Norton Removal Tool.

 

After finishing the download, run the removal tool and restart the computer upon completion.

 

Nawton should be gone forever.

 

Hope this helps,

Nick



#4 prairiedances

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Posted 04 August 2013 - 12:34 AM

Nick, Thanks! It worked :)



#5 david_blaze

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Posted 28 August 2017 - 01:37 PM

  1. Open My Computer, double-click on Drive C
  2. Double-click on Program Files
  3. Look for any Norton or Symatec product folders that remain. Right-click on them and choose Delete. Also look in the Program Files\Common Files for the Symantec Shared folder and delete it.
  4. Close My Computer and other folders.

You can find more detailed information at Steps to Uninstall Norton



#6 saw101

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Posted 28 August 2017 - 02:50 PM

You do realize that you replied to a post from 4 years ago?  :oopsign: 

 

BTW: Welcome to Bleeping Computer! :welcome:


I never make the same mistake twice....I always make it 5 or 6 times just to be sure!





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