boopme said to run DDS and then post a new thread whether or not I could run DDS. Here's my new thread.
My Pop's laptop has been hit with what I thought was a ransom ware virus. When I first saw his laptop infected, I know it said something about the FBI or some other security agency locking down the laptop until we paid a fine. Thing is, now I don't see any of that, I just get a white screen.
Let me step back. The laptop specs as I know them:
HP Pavilion g7 laptop with i3 processor running Win7 32-bit
Just tried logging into safe mode and it got to the Windows login screen, typed in the user password, and it booted only to get to the desktop and then restart automatically and reboot into normal mode. At that Windows login I typed the password, got to the desktop and everything went white. Zero functionality.
Because I cannot do anything once I've logged in, whether in normal or safe mode, I cannot run DDS. So where does this leave me?