Hi, all. Found this forum from the Wilders Security forums. Hoping you can help.
My Pop's computer has an FBI ransom ware virus. I tried following the HitmanPro,Kickstart directions, but it won't work from the USB (the default never loads). So after reading some of the WS forums, someone said you guys could help where HitmanPro.Kickstart can't.
Anyway, what I know:
HP Pavilion g7 laptop with i3 processor running Win7
Infected with an FBI ransom ware virus
Have tried logging into safemode and it worked, but I didn't know what I was doing, so just shutdown from there. Oh, and he's got a Windows login screen with a user/admin password, which worked when I logged into safemode.
Hope you can help.