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CONSTANT BSOD!! Please Help!!


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#1 Eldon Mixer

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Posted 03 August 2013 - 06:12 PM

Getting BSOD errors constantly. This is a custom built not even a year old, and had Windows 8 less then that. I don't know what to do. Here are the dump files I retrieved using BluescreenView, and my system info using DXDiag. Please Help!!

 

 

 

 

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#2 Anshad Edavana

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Posted 03 August 2013 - 11:37 PM

Hi

 

Please follow the below steps to collect the basic data required for finding the reason behind the crashes.

 

 

Please follow the below steps.

 

:step1: Upload the crash dumps for analysis

 
Open C:\Windows\Minidump folder. Copy and  zip the entire contents of that folder and upload for inspection. You can either attach the zipped dumps in next reply or upload  to any free file hosting site of your choice. You may have to disable User Account Control if you encounter permission error while copying the dumps.
 
     Example file hosting sites :
 
 
 
 
     Post the download link to the dumps in next reply.

 

:step2: A Minitoolbox log

 
  Download Minitoolbox from the below link.
 
 
 
  Run the tool and only select the following tick boxes.
 
    -List last 10 Event viewer errors
    -List installed programs
    -List devices
    -List users, partition and memory size
 
Now click "Go" and post the output in next reply 
 
:step3: Speccy report about your system
 
  Generate a report about your system using Speccy by reading the guide below. Make sure to run the Speccy after running the system about one or more hour. This will give us an indication of current CPU -GPU temperature status.
 
 
 Post the web link displayed by Speccy in next reply.


#3 Eldon Mixer

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Posted 04 August 2013 - 11:46 PM

Minidump

http://www.mediafire.com/?s3sjjmrzs158nuq

 

Speccy Link

http://speccy.piriform.com/results/nDvmEUqx88UQgkPBWSjSxnE

 

MiniToolBox Results

MiniToolBox by Farbar  Version: 13-07-2013
Ran by Eldon (administrator) on 05-08-2013 at 00:35:39
Running from "C:\Users\Eldon\Downloads"
Microsoft Windows 8 Pro  (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/04/2013 11:30:45 PM) (Source: Application Error) (User: )
Description: Faulting application name: DCGame.exe, version: 0.0.19122.46334, time stamp: 0x51f29cdc
Faulting module name: DCGame.exe, version: 0.0.19122.46334, time stamp: 0x51f29cdc
Exception code: 0x40000015
Fault offset: 0x00953ef4
Faulting process id: 0x1340
Faulting application start time: 0xDCGame.exe0
Faulting application path: DCGame.exe1
Faulting module path: DCGame.exe2
Report Id: DCGame.exe3
Faulting package full name: DCGame.exe4
Faulting package-relative application ID: DCGame.exe5

Error: (08/04/2013 06:31:34 PM) (Source: Application Error) (User: )
Description: Faulting application name: DCGame.exe, version: 0.0.19122.46334, time stamp: 0x51f29cdc
Faulting module name: DCGame.exe, version: 0.0.19122.46334, time stamp: 0x51f29cdc
Exception code: 0x40000015
Fault offset: 0x00953ef4
Faulting process id: 0x1080
Faulting application start time: 0xDCGame.exe0
Faulting application path: DCGame.exe1
Faulting module path: DCGame.exe2
Report Id: DCGame.exe3
Faulting package full name: DCGame.exe4
Faulting package-relative application ID: DCGame.exe5

Error: (08/02/2013 04:35:58 AM) (Source: Application Error) (User: )
Description: Faulting application name: SearchProtocolHost.exe, version: 7.0.9200.16579, time stamp: 0x51636a5d
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x000007fd59301090
Faulting process id: 0x550
Faulting application start time: 0xSearchProtocolHost.exe0
Faulting application path: SearchProtocolHost.exe1
Faulting module path: SearchProtocolHost.exe2
Report Id: SearchProtocolHost.exe3
Faulting package full name: SearchProtocolHost.exe4
Faulting package-relative application ID: SearchProtocolHost.exe5

Error: (08/01/2013 04:04:56 PM) (Source: Application Error) (User: )
Description: Faulting application name: DCGame.exe, version: 0.0.19122.46334, time stamp: 0x51f29cdc
Faulting module name: DCGame.exe, version: 0.0.19122.46334, time stamp: 0x51f29cdc
Exception code: 0x40000015
Fault offset: 0x00953ef4
Faulting process id: 0x1aa0
Faulting application start time: 0xDCGame.exe0
Faulting application path: DCGame.exe1
Faulting module path: DCGame.exe2
Report Id: DCGame.exe3
Faulting package full name: DCGame.exe4
Faulting package-relative application ID: DCGame.exe5

Error: (07/31/2013 04:53:15 PM) (Source: Application Error) (User: )
Description: Faulting application name: plugin-container.exe, version: 22.0.0.4917, time stamp: 0x51c06ab5
Faulting module name: mozalloc.dll, version: 22.0.0.4917, time stamp: 0x51c05025
Exception code: 0x80000003
Fault offset: 0x00001988
Faulting process id: 0x331c
Faulting application start time: 0xplugin-container.exe0
Faulting application path: plugin-container.exe1
Faulting module path: plugin-container.exe2
Report Id: plugin-container.exe3
Faulting package full name: plugin-container.exe4
Faulting package-relative application ID: plugin-container.exe5

Error: (07/31/2013 01:41:10 PM) (Source: Application Error) (User: )
Description: Faulting application name: PortChanger.exe, version: 0.0.0.0, time stamp: 0x50123cc9
Faulting module name: PortChanger.exe, version: 0.0.0.0, time stamp: 0x50123cc9
Exception code: 0xc0000005
Fault offset: 0x0000000000004be7
Faulting process id: 0x1d28
Faulting application start time: 0xPortChanger.exe0
Faulting application path: PortChanger.exe1
Faulting module path: PortChanger.exe2
Report Id: PortChanger.exe3
Faulting package full name: PortChanger.exe4
Faulting package-relative application ID: PortChanger.exe5

Error: (07/31/2013 00:56:53 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: ELDON)
Description: Activation of app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail failed with error: -2144927142 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (07/31/2013 00:56:53 PM) (Source: Application Hang) (User: )
Description: The program LiveComm.exe version 16.4.4206.722 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: c7c

Start Time: 01ce8e0ee3687817

Termination Time: 4294967295

Application Path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16.4.4206.722_x64__8wekyb3d8bbwe\LiveComm.exe

Report Id: 2edb0d8c-fa02-11e2-be6c-1c6f6590397e

Faulting package full name: microsoft.windowscommunicationsapps_16.4.4206.722_x64__8wekyb3d8bbwe

Faulting package-relative application ID: Microsoft.WindowsLive.Mail

Error: (07/31/2013 00:56:44 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: ELDON)
Description: App microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail did not launch within its allotted time.

Error: (07/31/2013 11:19:55 AM) (Source: Microsoft-Windows-Immersive-Shell) (User: ELDON)
Description: App Microsoft.BingTravel_8wekyb3d8bbwe!AppexTravel did not launch within its allotted time.


System errors:
=============
Error: (08/05/2013 00:30:32 AM) (Source: BugCheck) (User: )
Description: 0x0000003b (0x00000000c0000005, 0xfffff8031e0c72e5, 0xfffff8801dcf1f60, 0x0000000000000000)C:\Windows\MEMORY.DMP080513-10795-01

Error: (08/05/2013 00:30:22 AM) (Source: Microsoft-Windows-Kernel-General) (User: NT AUTHORITY)
Description: 0xc000014d0

Error: (08/05/2013 00:30:31 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 12:28:24 AM on ?8/?5/?2013 was unexpected.

Error: (08/04/2013 11:48:25 PM) (Source: BugCheck) (User: )
Description: 0x00000139 (0x0000000000000003, 0xfffff8801ddeb710, 0xfffff8801ddeb668, 0x0000000000000000)C:\Windows\MEMORY.DMP080413-13150-01

Error: (08/04/2013 11:48:16 PM) (Source: Microsoft-Windows-Kernel-General) (User: NT AUTHORITY)
Description: 0xc000014d0

Error: (08/04/2013 11:48:24 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 11:32:46 PM on ?8/?4/?2013 was unexpected.

Error: (08/04/2013 02:12:36 PM) (Source: Microsoft-Windows-Kernel-General) (User: NT AUTHORITY)
Description: 0xc000014d0

Error: (08/04/2013 02:12:47 PM) (Source: BugCheck) (User: )
Description: 0x00000024 (0x000000b50019060b, 0xfffff8801ee6e898, 0xfffff8801ee6e0d0, 0xfffff8027aaa71af)C:\Windows\MEMORY.DMP080413-12417-01

Error: (08/04/2013 02:12:46 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 7:04:01 AM on ?8/?4/?2013 was unexpected.

Error: (08/03/2013 09:44:02 PM) (Source: BugCheck) (User: )
Description: 0x0000003b (0x00000000c0000005, 0xfffff8010ef382e5, 0xfffff8801c94ef60, 0x0000000000000000)C:\Windows\MEMORY.DMP080313-10732-01


Microsoft Office Sessions:
=========================
Error: (08/04/2013 11:30:45 PM) (Source: Application Error)(User: )
Description: DCGame.exe0.0.19122.4633451f29cdcDCGame.exe0.0.19122.4633451f29cdc4000001500953ef4134001ce918c1971b3b9C:\Users\Public\Sony Online Entertainment\Installed Games\DC Universe Online\Unreal3\Binaries\Win32\DCGame.exeC:\Users\Public\Sony Online Entertainment\Installed Games\DC Universe Online\Unreal3\Binaries\Win32\DCGame.exe69a58fdf-fd7f-11e2-be78-1c6f6590397e

Error: (08/04/2013 06:31:34 PM) (Source: Application Error)(User: )
Description: DCGame.exe0.0.19122.4633451f29cdcDCGame.exe0.0.19122.4633451f29cdc4000001500953ef4108001ce91624b94d4eaC:\Users\Public\Sony Online Entertainment\Installed Games\DC Universe Online\Unreal3\Binaries\Win32\DCGame.exeC:\Users\Public\Sony Online Entertainment\Installed Games\DC Universe Online\Unreal3\Binaries\Win32\DCGame.exe9dee4aa4-fd55-11e2-be78-1c6f6590397e

Error: (08/02/2013 04:35:58 AM) (Source: Application Error)(User: )
Description: SearchProtocolHost.exe7.0.9200.1657951636a5dunknown0.0.0.000000000c0000005000007fd5930109055001ce8f5a317b0cd1C:\Windows\system32\SearchProtocolHost.exeunknown8db4838c-fb4e-11e2-be72-1c6f6590397e

Error: (08/01/2013 04:04:56 PM) (Source: Application Error)(User: )
Description: DCGame.exe0.0.19122.4633451f29cdcDCGame.exe0.0.19122.4633451f29cdc4000001500953ef41aa001ce8ef2355c79e5C:\Users\Public\Sony Online Entertainment\Installed Games\DC Universe Online\Unreal3\Binaries\Win32\DCGame.exeC:\Users\Public\Sony Online Entertainment\Installed Games\DC Universe Online\Unreal3\Binaries\Win32\DCGame.exea2c7b519-fae5-11e2-be6e-1c6f6590397e

Error: (07/31/2013 04:53:15 PM) (Source: Application Error)(User: )
Description: plugin-container.exe22.0.0.491751c06ab5mozalloc.dll22.0.0.491751c050258000000300001988331c01ce8e2fb546d7abC:\Program Files (x86)\Mozilla Firefox\plugin-container.exeC:\Program Files (x86)\Mozilla Firefox\mozalloc.dll382ccc1a-fa23-11e2-be6d-1c6f6590397e

Error: (07/31/2013 01:41:10 PM) (Source: Application Error)(User: )
Description: PortChanger.exe0.0.0.050123cc9PortChanger.exe0.0.0.050123cc9c00000050000000000004be71d2801ce8e1512c24db4C:\Windows\system32\PortChanger.exeC:\Windows\system32\PortChanger.exe624a8306-fa08-11e2-be6c-1c6f6590397e

Error: (07/31/2013 00:56:53 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: ELDON)
Description: microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail-2144927142

Error: (07/31/2013 00:56:53 PM) (Source: Application Hang)(User: )
Description: LiveComm.exe16.4.4206.722c7c01ce8e0ee36878174294967295C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16.4.4206.722_x64__8wekyb3d8bbwe\LiveComm.exe2edb0d8c-fa02-11e2-be6c-1c6f6590397emicrosoft.windowscommunicationsapps_16.4.4206.722_x64__8wekyb3d8bbweMicrosoft.WindowsLive.Mail

Error: (07/31/2013 00:56:44 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: ELDON)
Description: microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail

Error: (07/31/2013 11:19:55 AM) (Source: Microsoft-Windows-Immersive-Shell)(User: ELDON)
Description: Microsoft.BingTravel_8wekyb3d8bbwe!AppexTravel


=========================== Installed Programs ============================

4500_G510gm_Help (Version: 1.00.0000)
4500G510gm (Version: 140.0.001.000)
4500G510gm_Software_Min (Version: 140.0.001.000)
64 Bit HP CIO Components Installer (Version: 7.2.8)
7-Zip 9.20 (x64 edition) (Version: 9.20.00.0)
Adobe Flash Player 11 Plugin (Version: 11.8.800.94)
avast! Free Antivirus (Version: 8.0.1489.0)
Bing Bar (Version: 7.1.355.0)
BufferChm (Version: 140.0.298.000)
DC Universe Online (Version: 1.0.3.183)
DC Universe Online Live
Destinations (Version: 140.0.253.000)
DeviceDiscovery (Version: 140.0.298.000)
DocProc (Version: 140.0.185.000)
Fax (Version: 140.0.307.000)
GPBaseService2 (Version: 140.0.297.000)
HP Customer Participation Program 14.0 (Version: 14.0)
HP Imaging Device Functions 14.0 (Version: 14.0)
HP Officejet 4500 G510g-m 14.0 Rel. 6 (Version: 14.0)
HP Solution Center 14.0 (Version: 14.0)
HP Update (Version: 5.002.006.003)
HPProductAssistant (Version: 140.0.298.000)
HPSSupply (Version: 140.0.297.000)
Java 7 Update 25 (Version: 7.0.250)
Java Auto Updater (Version: 2.1.9.5)
MarketResearch (Version: 140.0.212.000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Mozilla Firefox 22.0 (x86 en-US) (Version: 22.0)
Mozilla Maintenance Service (Version: 22.0)
Network64 (Version: 140.0.306.000)
NirSoft BlueScreenView
OCR Software by I.R.I.S. 14.0 (Version: 14.0)
Scan (Version: 140.0.253.000)
Shop for HP Supplies (Version: 14.0)
SolutionCenter (Version: 140.0.299.000)
Speccy (Version: 1.22)
Status (Version: 140.0.342.000)
Steam (Version: 1.0.0.0)
Toolbox (Version: 140.0.596.000)
TrayApp (Version: 140.0.297.000)
WebReg (Version: 140.0.297.017)

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 19%
Total physical RAM: 8189.55 MB
Available physical RAM: 6586.72 MB
Total Pagefile: 16381.55 MB
Available Pagefile: 14622.2 MB
Total Virtual: 4095.88 MB
Available Virtual: 3966.62 MB

========================= Partitions: =====================================

2 Drive c: () (Fixed) (Total:698.64 GB) (Free:640.73 GB) NTFS
3 Drive d: () (Removable) (Total:14.61 GB) (Free:9.21 GB) FAT32

========================= Users: ========================================

User accounts for \\ELDON

Administrator            Eldon                    Guest                    


**** End of log ****
 



#4 Anshad Edavana

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Posted 05 August 2013 - 02:34 AM

Hi

 

Your issue seems to be caused by Avast antivirus. Please follow the below steps.

 

:step1: Uninstall Avast.

 

About a half dozen dumps shows Avast antivirus kernel mode drivers are directly involved in the crashes. Please uninstall it completely. After the uninstall finishes, activate Windows defender for active malware protection.

 

http://www.eightforums.com/tutorials/21962-windows-defender-turn-off-windows-8-a.html

 

For additional security, install the free version of Malwarebytes.

 

http://www.bleepingcomputer.com/download/malwarebytes-anti-malware/

 

While installing, uncheck the option to start free trial of Pro edition. 

 

mbam.png 

 

Scan the system once in a week with both Windows defender and MBAM (separately).

 

:step2: Update drivers.

 

All of the major drivers in your system is fairly outdated. Please update them for stable system operation.

 

Chipset   : http://www2.ati.com/drivers/13-4_vista_win7_win8_32-64_sb.exe

 

Graphics : http://www2.ati.com/drivers/13-4_win7_win8_64_dd_ccc_whql.exe

 

Audio       : http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=24&PFid=24&Level=4&Conn=3&DownTypeID=3&GetDown=false

 

                   Download 64bits Vista, Windows7, Windows8 Driver only version 2.71

 

LAN          : http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTypeID=3&GetDown=false

 

                   Download Win8 and Win8.1 Auto Installation Program version 8.018

 

 

Report how the system works in next reply.



#5 Eldon Mixer

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Posted 09 August 2013 - 05:10 AM

Ok its been ohhh 4 days since I follow the instruction. I do admit the crashes have definitely slowed down to about once or twice a day now. Big difference from 5-10 times a day, but it's still happening. What do you need this time?



#6 Eldon Mixer

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Posted 10 August 2013 - 04:36 AM

You there?



#7 livingenzyme

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Posted 11 August 2013 - 06:17 PM

I'm willing to put my money on the memory as the cause of your bsod.  There's a bad sector.  Everything seems fine and then when the bad sector is used you get a cascade reaction.  That's what the errors you posted look like to me.

 

Replace your RAM.

 

PS - this  is a hardware problem.  Nothing we can do from a software perspective.






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