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black screen with white cursor safe mode not an option


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#1 Th1ng

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Posted 03 August 2013 - 04:43 PM

Hello,

 

My Father was watching a video and since then the only thing on his laptop is a black screen with a white cursor. Pressing control alt delete brings you to the usual screen where you have options to start task manager, restart/shut down the computer. Starting the task manager simply brings you back to the black screen with the white cursor. Selecting to restart or shut down the computer will briefly show the desktop while it's either shutting down or restarting. Which leads me to believe that the black screen is something running, possibly related to the video that he was watching, that won't release 'focus' for lack of a better word.

 

I've tried starting the laptop in safe mode and it successfully starts in safe mode with or without networking, but immediately shuts itself down. I haven't tried safe mode with command prompt.

 

Help!!!



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#2 sflatechguy

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Posted 03 August 2013 - 04:51 PM

A white blinking cursor on a black screen usually means the computer is looking for an operating system to boot from, and can't find one. You say your father was watching a video on the computer. Was it a DVD? Many times, computers are set to boot from the CD/DVD player first, and if a movie or music disc is left in the CD/DVD tray, the computer will try to boot from it. And of course, it can't. Check there first.

 

If that's not the case, and he was streaming a video over the Internet, you will have to run some diagnostics on your hard drive to determine what the problem is. It could be a bad cable connecting the hard drive to the mother board, it could be corrupt/damaged system or boot files, or the hard drive may just be dead. What kind of hard drive is it? What make/model of computer? What operating system?



#3 Th1ng

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Posted 03 August 2013 - 05:12 PM

Update:

I ran system restore and there was an update from microsoft dated 8/2/13, I restored his laptop to that date and after it rebooted it seems to be working as it should. So at this time it looks like everything is back to normal. 

 

Thanks for responding.



#4 sflatechguy

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Posted 03 August 2013 - 05:15 PM

Good deal. Glad that worked. :lol:






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