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Continuous boot loop - can't access safemode


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#1 kretsch72

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Posted 02 August 2013 - 06:35 PM

My Dell Inspiron N7010 running Windows 7 stopped loading and leads me to a windows recovery screen with launch startup repair (recommended) and start windows normally options.  Startup repair doesn't stop "repairing", even when left on for over a day.  The start windows normally option quickly brings up a blue screen which when I stop it to view instructs me to chkdsk.  After the restart, I'm back to the same starting point.  I can't access any of the safemode options, using last known good configuration didn't work but can get into the repair your computer options.  Within those options, system restore to an earlier point in time didn't help and the dell datasafe restore and emergency backup option says that it created the emergency folder with files I wished to save but would not restart after finishing.  I am able to access the command prompt.  Based on other posts, it seems similar to the FBI virus but I'm not sure.  I'd appreciate any help and thank you in advance.



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#2 boopme

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Posted 03 August 2013 - 09:12 PM

Did you have an infection that brought this about?


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#3 kretsch72

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Posted 04 August 2013 - 03:50 PM

There was a recent scan that identified and removed a few items.  I'm not sure if that was related but I thought the problem sounded similar to problems others were having and posted it here first.



#4 boopme

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Posted 05 August 2013 - 08:03 PM

Let me move this to WIN 7..
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 hamluis

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Posted 06 August 2013 - 08:32 AM

Try running the chkdsk /r command from the command prompt.

 

Have you run the Dell diagnostics yet?  If not, try that after completion of the chkdsk /r.

 

Louis



#6 kretsch72

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Posted 06 August 2013 - 03:12 PM

I receive the following: The type of the file system is NTFS.  Cannot lock current drive.  Windows cannot run disk checking on this volume because it is write protected.

 

I did attempt the dell diagnostics and it created the emergency folder for my files but upon the restart, it went back into the continuous loop.



#7 hamluis

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Posted 06 August 2013 - 04:12 PM

You only quoted part of the chkdsk /r message.  Please re-read the instrucitons for running.

 

Dell Diagnostics have nothing to do with creating emergency folders...see instructions at http://www.dell.com/support/drivers/us/en/555/DriverDetails/Product/inspiron-17-n7010?driverId=GTW03&osCode=W764&fileId=2731094900&languageCode=en&categoryId=DI .

 

Louis



#8 kretsch72

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Posted 08 August 2013 - 10:31 PM

I completed the chkdsk /r and then ran Dell Diagnostics.  It continued the loop.  I get the following message with the chkdsk /r:

 

The type of the file system is NTFS.

Cannot lock current drive.

 

Chkdsk cannot run because the volume is in use by another

process.  Chkdsk may run if this volume is dismounted first.

ALL OPENED HANDLES TO THIS VOLUME WOULD THEN BE INVALID.

Would you like to force a dismount on this volume? <Y/N> y

Volume dismounted.  All opened handles to this volume are now invalid.

Volume label is OS.

 

CHKDSK is verifying files <stage 1 of 5>...

  26711616 file records processed.

File verification completed.

  89 large file records processed.

  0 bad file records processed.

  0 EA records processed.

  45 reparse records processed.

CHKDSK is verifying indexes <stage 2 of 5>...

16 percent complete. <2674870 of 2710184 index entries processed>

Correcting error in index $I30 for file 3873.

Correcting error in index $I30 for file 3873.

Correcting error in index $I30 for file 3873.

Correcting error in index $I30 for file 3873.

Correcting error in index $I30 for file 3873.

Correcting error in index $I30 for file 3873.

Correcting error in index $I30 for file 3873.

Correcting error in index $I30 for file 3873.



#9 devraj.preetham

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Posted 09 August 2013 - 09:12 AM

it seems your Boot file is corrupted.. If you have the windows installation Disk Try startup repair or system restore



#10 hamluis

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Posted 09 August 2013 - 05:14 PM

Are you saying that the chkdsk /r did not complete?

 

What you posted is only a minor part of the process...and is normal when a file system is severely corrupted/damaged.  The reason for the damage...is yet to be determined.

 

Louis



#11 Delta16

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Posted 10 August 2013 - 06:13 AM

You could also try this method in the link below. 

 

Its a method to fix startup repair loop which displays message cannot fix problems 

 

http://www.sevenforums.com/tutorials/139576-startup-repair-infinite-loop-recovery.html






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