Please let us know the Operating System that you are using so that we can
give you the complete and correct steps.
In Windows 8, open Run from the Apps screen or see Tip #1 below for a few
In Windows 7 and Windows Vista, click on the Start button.
In Windows XP, click on Start and then click Run.
In the text box, type the following:
Tap or click on the OK button, or press Enter.
Note: Do not make changes in System Configuration other than those outlined
here to avoid causing serious system issues. This utility controls a number
of startup activities other than those involved with Safe Mode.
Click or tap on the Boot tab located at the top of the System Configuration
In Windows XP, this tab is labeled BOOT.INI
Check the checkbox the left of Safe boot (/SAFEBOOT in Windows XP).
The radio buttons under the Safe boot options start the various other modes
of Safe Mode:
Minimal: Starts the standard Safe Mode.
Alternate shell: Starts Safe Mode with Command Prompt.
Network: Starts Safe Mode with Networking.
See Safe Mode: What It Is and How To Use It for more information on the
various Safe Mode options.
Click or tap on OK.
You will then be prompted to either Restart, which will restart your
computer immediately, or Exit without restart, which will close the window
and allow you to continue to use your computer, in which case you'll need to
After restarting, Windows will automatically boot to Safe Mode.
Important: Windows will continue to start in Safe Mode automatically until
System Configuration is configured to again boot normally, which we'll do
over the next several steps.
If you'd prefer to continue to start Windows in Safe Mode automatically each
time you reboot, for example if you're troubleshooting a particularly nasty
piece of malware, you can stop here.
When your work in Safe Mode is complete, again start System Configuration as
you did in Steps 1 and 2 above.
Choose the Normal startup radio button (on the General tab) and then tap or
click on OK.
You'll again be prompted with the same restart your computer question as in
Step 6. Choose one option, most likely Restart.
Your computer will restart and Windows will start normally... and will
continue to do so.