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how to remove systemcare antivirus when safe mode will not load


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4 replies to this topic

#1 Campfire

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Posted 02 August 2013 - 11:32 AM

I am following instructions to remove the system care antivirus on my computer, but using F8 upon startup won't work, the computer just freezes up and will not boot. If I do not use F8, it will to boot normally, but nothing opens up when I go try the Run --> msconfig method.

How can I wipe out this virus?


Edited by hamluis, 02 August 2013 - 12:22 PM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 noknojon

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Posted 02 August 2013 - 05:00 PM

Hello Campfire and elcome -

 

Do you have Malwarebytes' Anti-Malware Free (aka MBAM) already installed on your computer ??

 

Please list your Make / Model and Operating System Version (XP /Vista / Windows 7).

Also list your Antivirus and any Antimalware programs already installed -

 

Can you open the computer in Any mode (Normal / Any Safe Modes / Etc) -

 

Thank You -



#3 live_pc_expert

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Posted 07 August 2013 - 10:53 AM

Please let us know the Operating System that you are using so that we can
give you the complete and correct steps.

In Windows 8, open Run from the Apps screen or see Tip #1 below for a few
shortcuts.

In Windows 7 and Windows Vista, click on the Start button.

In Windows XP, click on Start and then click Run.

In the text box, type the following:

msconfig

Tap or click on the OK button, or press Enter.

Note: Do not make changes in System Configuration other than those outlined
here to avoid causing serious system issues. This utility controls a number
of startup activities other than those involved with Safe Mode.

Click or tap on the Boot tab located at the top of the System Configuration
window.

In Windows XP, this tab is labeled BOOT.INI

Check the checkbox the left of Safe boot (/SAFEBOOT in Windows XP).

The radio buttons under the Safe boot options start the various other modes
of Safe Mode:
Minimal: Starts the standard Safe Mode.
Alternate shell: Starts Safe Mode with Command Prompt.
Network: Starts Safe Mode with Networking.

See Safe Mode: What It Is and How To Use It for more information on the
various Safe Mode options.

Click or tap on OK.

You will then be prompted to either Restart, which will restart your
computer immediately, or Exit without restart, which will close the window
and allow you to continue to use your computer, in which case you'll need to
restart manually.

After restarting, Windows will automatically boot to Safe Mode.

Important: Windows will continue to start in Safe Mode automatically until
System Configuration is configured to again boot normally, which we'll do
over the next several steps.

If you'd prefer to continue to start Windows in Safe Mode automatically each
time you reboot, for example if you're troubleshooting a particularly nasty
piece of malware, you can stop here.

When your work in Safe Mode is complete, again start System Configuration as
you did in Steps 1 and 2 above.

Choose the Normal startup radio button (on the General tab) and then tap or
click on OK.

You'll again be prompted with the same restart your computer question as in
Step 6. Choose one option, most likely Restart.

Your computer will restart and Windows will start normally... and will
continue to do so.



#4 Campfire

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Posted 07 August 2013 - 07:00 PM

Hi there,

 

Msconfig would not load (nothing would open), however I did find that I could use this link (below) from pctuneup despite not being in safe mode. It downloaded something in the background to disable the virus, and seems to have worked great so far! Run --> iexplore http://www.pctuneup.org/fix

 

Thank-you!



#5 noknojon

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Posted 08 August 2013 - 01:51 AM

Please keep us updated, since I found that tool to be a bit suspect

 

I still hope it did clean something, but last time I used it there were a few minor problems -

 

Thank You -






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