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Windows Update Problems, Win 7

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3 replies to this topic

#1 laptopeveryone


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Posted 02 August 2013 - 06:55 AM

Split from -  http://www.bleepingcomputer.com/forums/t/502966/windows-update-wont-run/ - Hamluis.


In Windows 7 Ultimate, updates won't work. When I click 'check for updates for your computer' I get error message: "Windows Update cannot currently check for updates, because the service is not running. You may need to restart your computer."

Edited by hamluis, 02 August 2013 - 08:35 AM.
PM sent new OP - Hamluis.

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#2 dc3


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Posted 02 August 2013 - 11:28 AM

What happens when you restart the computer?


Have you tried to manually download the updates?


What is the make and model of this computer?


Please download MiniToolBox  , save it to your desktop and run it.
 Checkmark the following checkboxes:
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.

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#3 tallen116


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Posted 03 August 2013 - 05:47 AM

It looks like some kind of malware has corrupted your Windows update service or files.  I have seen this many times.  You can try to manually start the service by going to the start menu and searching services.  Scroll down until you see Windows update and make sure it's started.

#4 noknojon


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Posted 03 August 2013 - 06:13 AM

Please do the scan that dc3 requested first -


Can you also follow it with this one, and include the results in the same post - 

Please download Farbar Service Scanner and run it on the computer with the issue.
Make sure the following options are checked:

  • Internet Services
  • Windows Firewall
  • System Restore
  • Security Center
  • Windows Update

Press "Scan".
It will create a log (FSS.txt) in the same directory the tool is run.
Please copy and paste the log to your reply.


Thank You - :)

Edited by noknojon, 03 August 2013 - 06:14 AM.

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