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Laptop: white cursor on black screen


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3 replies to this topic

#1 Miketd1

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Posted 01 August 2013 - 08:54 PM

After the Windows 7 swirly color start up, I seem to be frozen on a screen with a white mouse cursor on a blank black screen. Any help/advice would be appreciated at this point. Just let me know the details you need in order to help me.

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#2 hamluis

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Posted 02 August 2013 - 03:04 AM

What external devices are attached to the system?

 

System manufacturer and model?

 

Louis



#3 dc3

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Posted 02 August 2013 - 06:43 PM

Can you boot into the Advanced Boot Options?

 

You can access this by tapping the F8 key immediately after pressing the power button.


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#4 sikntired

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Posted 02 August 2013 - 07:44 PM

If you can get into Advanced Boot options try selecting " Last Known Good Configuration ".

 

A black screen with just a cursor and nothing else suggests that explorer.exe is not loading.

 

That would lead to trying System Restore as an option.

 

Please provide information requested so that a better informed decision may be made to determine the root cause of the issue and the resolution.

 

Regards..................






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