I have a former student that was given a HP Laptop with Windows 8 installed on it as an upgrade from Windows 7. That upgrade was done back in November when a upgrade to Windows 8 Pro was available.
A week ago the people that gave her the laptop got a new Windows 8 Acer laptop. The student decided to take the administrative account off the computer and use her own hotmail email address(username) and password. She deleted the administrative account that the people that had given her the laptop.
Now she can't do anything with the computer as she is not the computer administrator.
Is there any way that she could claim the administrative account so she can take advantage of all the features of the Windows 8 laptop.
Thanks for any and all input.