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Potential Malware Disabled/Hid Network adapters etc.... Need Help


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#1 kevsat78

kevsat78

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Posted 01 August 2013 - 02:04 PM

Hey guys,

 

First of all, THANK YOU for everything that you guys do. You've saved my a*% quite a few times but this is the first time I've ever posted needing help. I am presented with a Toshiba Satellite L755 that was having trouble connecting to the internet. An un-named Blue and Yellow big box store told him that most likely his Wireless card was broken and the machine would need to be sent off for a 6-8 week replacement of said card. (Sorry, had to throw that in.... It gave me a chuckle!)

 

Specs: Windows 7 Home Premium (SP1), Intel Pentium B960, 4G RAM. 

 

At first glance, I noticed in msconfig that ALL services/startup items had been disabled on the same date (7/14/13). After restarting the services, magically, the "broken" wireless card came back to life as did the NIC. Unfortunately, there are many more problems. I cannot get a backup or even a straight copy of any of the data in the user files. It doesn't seem as though anything is missing, the machine just won't give the data up!!! Chrome opens to the EULA and then hangs if you accept it and IE opens to that cute little swirly blue circle and shows not responding in the task manager and can only be closed by going to the process and ending it. I've managed to uninstall Chrome and use an external drive to download the stand alone installer to get Chrome usable on the machine. 

 

What I've done: Boot from Hiren's and attempt MBAM (found 3 issues which I've deleted), TDDSKiller (both from hiren's and locally) which came up as "clean".RKill before trying TDDSKiller. I was considering using ComboFix, which I've used quite a few times with no problem but even after using Norton's uninstaller, ComboFix is still saying that NIS is running and recommended not running it so.... Here I am.

 

 

HELP???



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#2 Broni

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Posted 01 August 2013 - 04:07 PM

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size

Click Go and post the result.

p22002970.gif Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

p22002970.gifDownload Malwarebytes Anti-Rootkit from HERE to your Desktop.
  • Unzip downloaded file.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • DO NOT click on the Cleanup button. Simply exit the program.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt


p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.


My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 





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