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Ok.... i did not read the warnings and now need help....


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#1 skagt

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Posted 01 August 2013 - 05:55 AM

Good Evening,

i was looking at an issue on my brother-in-law's pc.

it was a strange issue where his network adapter could no longer be seen in the network and sharing centre and they could no longer get access to the web.

 

i tried running malwarebytes and that has cleaned it a little but no matter what i did it would still not work. Even in safemode i could not re-add the adapter. 

 

I tried inserting a usb internet dongle as well and the software installed but would not detect the dongle as a gateway. i heard roumors about another tool combofix, when i tried that it ran for a while in safe mode then just restarted the pc, It then just kept on bluescreening and restarting, windows repair does not seem to be able to fix it and i cant get into safe mode again either.

 

I have been able to run the Farbar Recovery Scan Tool

 

I can post the output if desired but i do not know what i am looking for in here to recover the PC and then resolve the network issue

 

 

 

PLEASE HELP



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#2 GodfatherKing

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Posted 01 August 2013 - 06:02 AM

:welcome:

 

What version of Windows do you have? Vista, Seven, XP, 8?


If you have received help from me and I don't have respond to you for almost >= 3 days, send me a Private Message.  :hello:


#3 skagt

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Posted 01 August 2013 - 06:05 AM

Windows 7



#4 GodfatherKing

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Posted 01 August 2013 - 06:10 AM

Press during boot of the computer on F8 repeatedly. 

 

Choose Repair your computer.

 

44121d1262006739t-advanced-boot-options-

 

Then you'll see this screen:

 

choose-recovery-tool.jpg
 

Then choose "System restore". Try to do a recovery to a point before this issue occurred.


If you have received help from me and I don't have respond to you for almost >= 3 days, send me a Private Message.  :hello:


#5 skagt

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Posted 01 August 2013 - 06:17 AM

I have had a try of that and there is no system restore point



#6 GodfatherKing

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Posted 01 August 2013 - 06:22 AM

I would suggest you post a DDS-log into the forum Virus, Trojan, Spyware, and Malware Removal Logs. 

 

:step1: Read this topic: http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/

 

:step2: Post a new topic with the DDS-log http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/

 

:step3: A malware expert will help you there. 

 

Note: Also post in the same topic as your DDS-log, the Farbar Recovery Scan Tool (FRST log) there.


If you have received help from me and I don't have respond to you for almost >= 3 days, send me a Private Message.  :hello:





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