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XP apps stop responding


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11 replies to this topic

#1 _Adi

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Posted 01 August 2013 - 03:14 AM

Hi,

 

  I have an XP ThinkPad T500 that's been having some problems.

After a while of sitting idle, any open apps will stop responding  and no new apps can be opened.

For a while, Alt-Tab and other such OS UI still work, until a complete hang which requires a cold boot.

Some apps can cause the hang faster than others.

 

Interestingly, if I work on the computer continuously the problem arises much later than after some idle time.

I suspect some problem with the HDD and some OS files.

 

Please advise,

Thanks,

Adi



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#2 hamluis

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Posted 01 August 2013 - 06:34 AM

Please download MiniToolBox  , save it to your desktop and run it.

 

Checkmark the following checkboxes:

  List last 10 Event Viewer log

  List Installed Programs

  List Users, Partitions and Memory size.

 

Click Go and paste the content into your next post.

 

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link.

 

Louis



#3 _Adi

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Posted 01 August 2013 - 06:46 AM

Speccy link: http://speccy.piriform.com/results/bnejxHBQ1gNz3lSoYvg6Q3I

 

MiniToolBox result:

 

MiniToolBox by Farbar  Version:05-03-2013
Ran by adish (administrator) on 01-08-2013 at 14:41:05
Running from "C:\Documents and Settings\adish\Desktop"
Microsoft Windows XP Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (07/30/2013 05:27:37 PM) (Source: Application Error) (User: )
Description: Faulting application feedgrabber.exe, version 0.0.0.0, faulting module ntdll.dll, version 5.1.2600.6055, fault address 0x00010a19.
Processing media-specific event for [feedgrabber.exe!ws!]
 
Error: (07/30/2013 05:27:25 PM) (Source: Application Error) (User: )
Description: Faulting application feedgrabber.exe, version 0.0.0.0, faulting module ntdll.dll, version 5.1.2600.6055, fault address 0x00010a19.
Processing media-specific event for [feedgrabber.exe!ws!]
 
Error: (07/30/2013 05:25:34 PM) (Source: Application Error) (User: )
Description: Faulting application feedgrabber.exe, version 0.0.0.0, faulting module opencv_core243.dll, version 0.0.0.0, fault address 0x0003e7e9.
Processing media-specific event for [feedgrabber.exe!ws!]
 
Error: (07/30/2013 03:13:09 PM) (Source: Application Error) (User: )
Description: Faulting application feedgrabber.exe, version 0.0.0.0, faulting module opencv_core243d.dll, version 0.0.0.0, fault address 0x0008654f.
Processing media-specific event for [feedgrabber.exe!ws!]
 
Error: (07/25/2013 10:08:57 PM) (Source: Application Error) (User: )
Description: Faulting application feedgrabber.exe, version 0.0.0.0, faulting module avcodec-55.dll, version 0.0.0.0, fault address 0x004ade74.
Processing media-specific event for [feedgrabber.exe!ws!]
 
Error: (07/25/2013 10:05:51 PM) (Source: Application Error) (User: )
Description: Faulting application feedgrabber.exe, version 0.0.0.0, faulting module avcodec-55.dll, version 0.0.0.0, fault address 0x004ade74.
Processing media-specific event for [feedgrabber.exe!ws!]
 
Error: (07/17/2013 02:26:06 PM) (Source: Application Error) (User: )
Description: Faulting application modularserver.exe, version 0.0.0.0, faulting module msvcr90d.dll, version 9.0.30729.6161, fault address 0x0003c245.
Processing media-specific event for [modularserver.exe!ws!]
 
Error: (06/27/2013 00:47:17 PM) (Source: Application Hang) (User: )
Description: Hanging application depends.exe, version 2.2.6000.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
 
Error: (06/27/2013 00:45:14 PM) (Source: Application Hang) (User: )
Description: Hanging application depends.exe, version 2.2.6000.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
 
Error: (06/08/2013 07:58:38 PM) (Source: Application Error) (User: )
Description: Faulting application i_view32.exe, version 4.3.0.0, faulting module djvu.dll, version 4.2.2.0, fault address 0x00001bef.
Processing media-specific event for [i_view32.exe!ws!]
 
 
System errors:
=============
Error: (08/01/2013 02:39:49 PM) (Source: 0) (User: )
Description: 
 
Error: (08/01/2013 09:04:09 AM) (Source: 0) (User: )
Description: 
 
Error: (07/31/2013 11:34:39 AM) (Source: 0) (User: )
Description: 
 
Error: (07/31/2013 09:15:40 AM) (Source: 0) (User: )
Description: 
 
Error: (07/30/2013 04:31:03 PM) (Source: 0) (User: )
Description: 
 
Error: (07/30/2013 01:33:33 PM) (Source: 0) (User: )
Description: 
 
Error: (07/30/2013 11:36:28 AM) (Source: 0) (User: )
Description: 
 
Error: (07/30/2013 11:31:13 AM) (Source: Service Control Manager) (User: )
Description: The Terminal Services service terminated unexpectedly.  It has done this 1 time(s).
 
Error: (07/30/2013 11:31:13 AM) (Source: Service Control Manager) (User: )
Description: The DCOM Server Process Launcher service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Reboot the machine.
 
Error: (07/30/2013 09:28:40 AM) (Source: 0) (User: )
Description: 
 
 
Microsoft Office Sessions:
=========================
 
=========================== Installed Programs ============================
 
µTorrent (Version: 3.3.0.29625)
7-Zip 9.20
Adobe Acrobat 8 Professional - English, Franחais, Deutsch (Version: 8.0.0)
Adobe Flash Player 11 ActiveX (Version: 11.8.800.94)
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Apple Software Update (Version: 2.1.3.127)
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Bonjour (Version: 3.0.0.10)
calibre (Version: 0.9.12)
Camera Center (Version: 1.0.24)
Canon MP Drivers 7.0
Canon MP Navigator 1.1
Canon ScanGear Starter
Canon Utilities PhotoStitch (Version: 3.1.23.47)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Core Implementation (Version: 2008.0623.2346.40662)
Catalyst Control Center Graphics Full Existing (Version: 2008.0623.2346.40662)
Catalyst Control Center Graphics Full New (Version: 2008.0623.2346.40662)
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Crystal Reports for Visual Studio (Version: 12.51.0.240)
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Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
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Google Earth (Version: 6.0.2.2074)
Google Talk Plugin (Version: 4.3.2.14360)
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Java™ 7 Update 3 (Version: 7.0.30)
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JavaFX 2.0.3 (Version: 2.0.3)
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Mendeley Desktop 0.9.6.3 (Version: 0.9.6.3)
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Microsoft .NET Framework 1.1 Security Update (KB2833941)
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Microsoft Office O MUI (Hebrew) 2010 (Version: 14.0.7015.1000)
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Microsoft SQL Server 2008 R2 Data-Tier Application Framework (Version: 10.50.1750.9)
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ThinkPad EasyEject Utility  (Version: 2.36)
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ThinkPad Modem Adapter (Version: 7.73.00)
ThinkPad PC Card Power Policy (Version: 1.02)
ThinkPad Power Management Driver (Version: 1.45)
ThinkPad Power Manager (Version: 1.40)
ThinkPad UltraNav Driver (Version: 15.3.34.0)
ThinkPad UltraNav Utility (Version: 2.04)
ThinkVantage Access Connections (Version: 5.85)
ThinkVantage Active Protection System (Version: 1.61)
ThinkVantage Productivity Center (Version: 3.00b)
ThinkVantage Technologies Welcome Message (Version: 1.20)
Total Commander (Remove or Repair) (Version: 8.0 beta 22)
TSReader 2.8.46b (Version: 2.8.46b)
TvTakCueMakerBrowserPlugin (Version: 1.2.0.1)
TvTakCueMakerBrowserPlugin (Version: 1.2.1.0)
UC-232A USB-to-Serial
UltraVnc (Version: 1.0.9.62)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 System (KB2539530)
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553092)
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553270) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553378) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft Office 2010 (KB2598242) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687509) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2767886) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2597090) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687623) 32-Bit Edition
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2598240) 32-Bit Edition
Update for Microsoft SharePoint Designer 2010 (KB2553459) 32-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2589371) 32-Bit Edition
Update for Microsoft Visual Studio Team System 2008 Development Edition - ENU (KB972221) (Version: 1)
Update for Microsoft Visual Studio Web Authoring Component (KB945140)
Update for Windows Internet Explorer 8 (KB2598845) (Version: 1)
Update for Windows Internet Explorer 8 (KB2632503) (Version: 1)
Update for Windows Internet Explorer 8 (KB976662) (Version: 1)
Update for Windows Internet Explorer 8 (KB978506) (Version: 1)
Update for Windows Internet Explorer 8 (KB980182) (Version: 1)
VC80CRTRedist - 8.0.50727.6195 (Version: 1.2.0)
Very Sleepy version 0.82 (Version: 0.82)
VirtualCloneDrive
Visual Assist X (Version: 10.7.1940.0)
Visual C++ 2008 IA64 Runtime - (v9.0.30729) (Version: 9.0.30729)
Visual C++ 2008 IA64 Runtime - v9.0.30729.01 (Version: 9.0.30729.01)
Visual C++ 2008 x64 Runtime - (v9.0.30729) (Version: 9.0.30729)
Visual C++ 2008 x64 Runtime - v9.0.30729.01 (Version: 9.0.30729.01)
Visual C++ 2008 x86 Runtime - (v9.0.30729) (Version: 9.0.30729)
Visual C++ 2008 x86 Runtime - (v9.0.30729.4148) (Version: 9.0.30729.4148)
Visual C++ 2008 x86 Runtime - (v9.0.30729.6161) (Version: 9.0.30729.6161)
Visual C++ 2008 x86 Runtime - KB2465361 - (v9.0.30729.5570) (Version: 9.0.30729.5570)
Visual C++ 2008 x86 Runtime - v9.0.30729.01 (Version: 9.0.30729.01)
Visual C++ 2008 x86 Runtime - v9.0.30729.4148 (Version: 9.0.30729.4148)
Visual C++ 2008 x86 Runtime - v9.0.30729.5570 (Version: 9.0.30729.5570)
Visual C++ 2008 x86 Runtime - v9.0.30729.6161 (Version: 9.0.30729.6161)
Visual Leak Detector 2.2.2 (Version: 2.2.2)
Visual Studio 2010 Tools for SQL Server Compact 3.5 SP2 ENU (Version: 4.0.8080.0)
VLC media player 2.0.6 (Version: 2.0.6)
VMware vCenter Converter Standalone (Version: 5.1.0.1087880)
Wallpapers
WebFldrs XP (Version: 9.50.7523)
Windows Driver Package - AuthenTec Inc. (ATSwpWDF) Biometric  (05/01/2008 8.0.26.3) (Version: 05/01/2008 8.0.26.3)
Windows Genuine Advantage Notifications (KB905474) (Version: 1.9.0040.0)
Windows Imaging Component (Version: 3.0.0.0)
Windows Installer XML Toolset 3.5 (Version: 3.5.2519.0)
Windows Internet Explorer 7 (Version: 20061107.210142)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Live ID Sign-in Assistant (Version: 6.500.3146.0)
Windows Management Framework Core
Windows Media Connect
Windows Media Format 11 runtime
Windows Media Player 10
Windows Media Player Firefox Plugin (Version: 1.0.0.8)
Windows Mobile 5.0 SDK R2 for Pocket PC (Version: 5.00.1700.5.14343.06)
Windows Mobile 5.0 SDK R2 for Smartphone (Version: 5.00.1700.5.14343.06)
Windows Support Tools (Version: 5.1.2600.2180)
Windows XP Service Pack 3 (Version: 20080414.031525)
WinPcap 4.1.2 (Version: 4.1.0.2001)
XP Themes (Version: 1.00.0000)
כספית 3.154
כספית 3.276
 
========================= Memory info: ===================================
 
Percentage of memory in use: 38%
Total physical RAM: 2025.95 MB
Available physical RAM: 1238.13 MB
Total Pagefile: 3917.75 MB
Available Pagefile: 3337.43 MB
Total Virtual: 2047.88 MB
Available Virtual: 1991.96 MB
 
========================= Partitions: =====================================
 
1 Drive c: (Preload) (Fixed) (Total:227.76 GB) (Free:14.38 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\T-REX
 
___VMware_Conv_SA___     adish                    adishavit                
Administrator            ASPNET                   danna                    
Guest                    HelpAssistant            SUPPORT_388945a0         
user                     
 
 
**** End of log ****


#4 hamluis

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Posted 01 August 2013 - 02:57 PM

Windows install date of Dec 2009, no critical updates reflected before March 2013.

 

Questionable backup, CreashPlan.

 

Partition 0     Partition ID: Disk #0, Partition #0     Disk Letter: C:    File System: NTFS      Volume Serial Number: 44D1D996
                    Size: 228GB      Used Space: 213GB (94%)         Free Space: 14.3GB (6%)
 
Free space should be approx 15% of total partition size,
 
Faulting application feedgrabber.exe, version 0.0.0.0, faulting module opencv_core243d.dll, version 0.0.0.0, fault address 0x0008654f.         Processing media-specific event for [feedgrabber.exe!ws!]

 

No idea what this program is.

 

Faulting application i_view32.exe, version 4.3.0.0, faulting module djvu.dll, version 4.2.2.0, fault address 0x00001bef.
Processing media-specific event for [i_view32.exe!ws!]
 
Irfanview error...uninstall/reinstall.
 
Faulting application modularserver.exe, version 0.0.0.0, faulting module msvcr90d.dll, version 9.0.30729.6161, fault address 0x0003c245.
Processing media-specific event for [modularserver.exe!ws!]

 

No idea what this program is.

 

E-GOV.IL Sign&Verify Software - AGForm toolbar (Version: 13.0.0.7)

 

Questionable...cannot trace to developer.

 

GPL Ghostscript 8.71
 
Questionable.
 
IMO...you seem to have a number of apps that I consider programming tools...which, in turn, implies that you have done a lot of self-help on your system.  I'm curious as to why you now post in this forum.  I ask because you haven't really providied any background to your situation...and I think it calls for one, if anyone is to try to understand what went on, what's going on.
 
When I note that an app is "questionable", I mean that I certainly would not install an application that I cannot trace to a bona fide, credible source and support...with today's malware bombardment we daily face.
 
Louis

Edited by hamluis, 02 August 2013 - 09:18 AM.
Inserted missing letter.


#5 _Adi

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Posted 02 August 2013 - 01:38 AM

Hi Louis,

 

  Re: the questionable app:

 

  1. Why is CrashPlan a questionable backup?
  2. feedgrabber.exe and modularserver.exe are just 2 apps I was debugging lately (I wrote them). They don't really have anything to do with the problem.
  3. I can try to un/re-install IrfanView.
  4. E-GOV.IL was just some browser add-on needed to access some government forms on the site. As official as it gets.
  5. Why is Ghostview questionable.

Indeed, I try to keep my system nice, clean and running smoothly (e.g. by not installing apps from dubious sources).

But, being a software developer does not necessarily mean that I am an experience sys-admin or windows expert.

 

A while ago I had a some problems with booting and hangs, but they seem to have subsided somewhat. You can see the BC topic here.

It's just that the problem didn't really go away. 

I can usually get a full day's work on the machine but eventually it will hang.

I am really at a loss here.

 

Please advise,

Adi



#6 hamluis

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Posted 02 August 2013 - 09:16 AM

<<When I note that an app is "questionable", I mean that I certainly would not install an application that I cannot trace to a bona fide, credible source and support...with today's malware bombardment we daily face.>>  Edited for missing "a" today.
 
IMO, installing apps with "unknown" originators...is just an invitation to malware-writers and/or possibly sloppy programming.  I've never installed such apps on ny systems, I'm not overly trusing that just because a program is available for download...that I need to download it.
 
Boot problems have varying sources.
 
Hanging apps...often reflect bad coding in the program...or damaged program files...or interference from some other program, IMO.
 
Louis


#7 _Adi

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Posted 02 August 2013 - 12:47 PM

I completely agree.

Is there anything I can do to try and find the source of the hangs?



#8 hamluis

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Posted 02 August 2013 - 02:31 PM

Not sure what you mean...IME, when an app hangs...it's likely due to bad coding somwwhere in that program.

 

I have a program. Corel Video Studio, which will hang when trying to convert a givein series of clips.  I don't know "why" other than the general guess that it has difficulty rendering at a given point in the clip sequence.  But...if I just close Video Studio and bring back the same sequence of clips (automatically saved by the program)...it will render those clips, as planned.  I can't explain the "why" of it, I just know that when it happens...I have to close the program and reopen it.  I can guess that there is something amiss with how the program uses memory at the moment it hangs...but that's only a guess and it's not very definitive.

 

This is a situation which extends throughout various versions of this program, dating back to Version 7 (I now have Version 12). and varying amounts of RAM.  Since it is a minor inconventence and doesn't happen with great frequency...I just accept it and move on.

 

If the same thing happened with MS Office...I'd look for an update or SP that might address whatever the real problem is, as detected by the software engineers.

 

If it were a nuisance...I'd use some other program for what I do, if uninstalling/reinstalling or updating...did not overcome it.

 

Louis



#9 _Adi

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Posted 02 August 2013 - 02:46 PM

But my PC hangs even without any app running...

What exactly are you suggesting? The buggy app is the OS?



#10 hamluis

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Posted 02 August 2013 - 05:25 PM

I'm not "suggesting" anything...I'm merely responding to the situation that you posed in your initial post...and the ensuing questions you ask which I have opinions about.  My ability to do more than that...doesn't exist.

 

Louis



#11 _Adi

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Posted 03 August 2013 - 02:34 AM

Hi Louis,

 

  I appreciate your valuable comments, and will certainly take them to heart.

Do you think I should post my problems at one of the other forums on BC or maybe another support site?  

 

Warm regards,

Adi



#12 hamluis

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Posted 03 August 2013 - 08:59 AM

I think...that you ought to be patient and wait to see if other members here have any comments/suggestions.

 

As much as we all like instantaneous gratification...it's often better to exercise a little patience.  The membership here is intelligent and large enough that someone other than myself may have some idea that will yield fruit.

 

Louis






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