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Word Won't Open Files - Virus?


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#1 treehouse

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Posted 20 April 2006 - 02:05 PM

This is a re-post from the Windows XP forum...

Please help if you can...Word and other office apps won't "Save As" or "open" new files when you are in the applications. Microsoft's site says a number of security updates are what's causing the problem. I went to Control Panels and deleted those updates..and I was suspicious that they were there in the first place, because I didn't download them. Anyway, the problem is solved after removing those and restarting...but guess what, every time I restart after that, the updates are back. So obviously there is some kind of virus that keeps downloading these things. Thanks for your time. I have a Hijack This report if you need it.

--Dan at the Treehouse

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#2 Albert Frankenstein

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Posted 20 April 2006 - 03:44 PM

I don't know of a virus that would automatically download updates to Microsoft's software. Not to say there isn't one, but it doesn't make a lot of sense.

Do you have Service Pack 2 installed on this computer? Start > right click on My Computer > Properties
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#3 treehouse

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Posted 20 April 2006 - 03:53 PM

Thanks for your response. Yes, Service Pack 2 is on this PC.
--Dan

#4 quietman7

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Posted 21 April 2006 - 10:00 AM

If you have Windows automatic update feature turned on, the settings may be configured to allow downloading in the background without you having to do anything. Thus you may not have realized this was happening.

To check your update settings go to Start > Settings > Control Panel, double-click on Security Center and click on Automatic Updates to change Automatic update settings.

or hold down the WINKEY and press the PAUSE key to open-up System Properties and select the Automatic Updates Tab.
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