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BSOD


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3 replies to this topic

#1 justafo0l

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Posted 01 August 2013 - 12:45 AM

pc keeps crashing with blue screen

 

http://speccy.piriform.com/results/1dIXDQRmaS2t2xBDumLfN8z

 

Attached File  Result.txt   11.1KB   3 downloads



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#2 Anshad Edavana

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Posted 01 August 2013 - 03:35 AM

:welcome:  to the Bleeping Computers.

 

 

Please upload the crash dumps for inspection. You can find the crash dumps inside C:\Windows\Minidump folder. Copy and zip all the files inside that folder. When you click Add Reply for your next post, you will have the option to attach the compressed file.

 

Attachment.jpg

 

Alternatively you can upload the zipped dumps to a free file hosting site. 

 

Example file hosting sites :
 
 
 
 
Post the download link to the dumps in next reply.


#3 justafo0l

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Posted 01 August 2013 - 09:19 PM

here is the minidump file contents

 

Attached File  Mini073113-01.zip   41.67KB   7 downloads



#4 Anshad Edavana

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Posted 02 August 2013 - 03:56 AM

Hi

 

There are multiple issues in your system. Please follow the below steps exactly and check whether it makes any difference.

 

:step1: Clean PC interior

 

According to Speccy, your CPU is running hotter than normal. An overheating CPU can cause unpredictable behaviors including BSOD, freezes etc.

CPU
AMD Athlon 64 3200+: 68 °C
NewCastle 0.13um Technology
RAM

Considering the age of this machine, i suspect a fair amount of accumulated dusts or dried up CPU thermal paste. Read the excellent cleaning guide from the below link and follow the instructions. You can also ask help from a friend if you are not comfortable doing it.

 

http://www.bleepingcomputer.com/tutorials/cleaning-the-inside-of-your-pc/

 

Especially clean the dust accumulated on the fins of CPU fan. Also remove the old thermal paste and apply some good quality paste like Arctic silver.

 

http://www.ebay.com/itm/Arctic-Silver-5-3-5g-gram-Thermal-Paste-Grease-20-uses-/390343907573

 

 
 
:step2: Remove Avast and Adaware
 
Running two antivirus software at the same time will cause a race condition between the two which will resulted in system crashes. 
 
1. To remove Avast, boot the system in to safe mode and run the official removal tool. Select Avast free 8 from the drop down menu and click Remove.
 

 

2. To remove Adaware, please follow instructions from the below link.

 

    http://www.lavasoft.com/mylavasoft/support/supportcenter/faqs/how-to-uninstall

 

3. There are also Superantispyware registry entries present in our system from a previous install. Clean it by running the official cleaning tool.

 

    http://www.superantispyware.com/downloads/SASUNINST.EXE

 

    Also remove Spybot. It is nothing but an absolute bloatware.

 

 

For a crash free system operation, we recommend Microsoft Security Essentials in combination with the free Malwarebytes as an on-demand scanner.

 

http://www.microsoft.com/en-in/download/details.aspx?id=5201

 

 

:step3: Update Chipset driver

 

Install the latest available chipset driver from the below link.

 

http://www.msi.com/service/download/driver-17471.html

 

 

Follow the above steps exactly and observe how the system works. If you are continue to receive blue screens, upload the new crash dumps. If you can replicate the BSOD by performing any specific task or by running a specific software, specify the details also.


Edited by Anshad Edavana, 02 August 2013 - 03:58 AM.





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