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Multiple BSODs, help please?


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#1 sheltiechick

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Posted 31 July 2013 - 05:54 PM

Hi guys,

Short bit of background, my computer just had a new mobo installed four months ago after the old mobo died and fried the HD.  So new mobo, new HD, clean install.

I first started getting BSODs a little over a week ago only when playing Flash games.  I am still under warranty through Best Buy so took it to them suspecting memory failure.  They kept it for two days "running diagnostics" and said all the hardware is fine and had no other suggestions but a clean install.

 

That's kind of a PITA so I'm hoping to avoid it.

 

I uninstalled Avast and installed Microsoft Security instead as I've seen that suggestion while Googling; since then I have gotten three BSODs just any old time without doing anything very system intensive.  Woke up to a BSOD this morning after the machine was (supposedly) sleeping overnight.

I have not been able to figure out which driver I need for my Nvidia graphics card so have yet to do that - I will certainly look harder if that appears to be the issue though.

 

I tried to run Windows' memtest and got a BSOD while running the test which again makes me think memory, but Best Buy swears that's not it.

 

Here are the minidumps (also attached.)

 


==================================================
Dump File         : 073113-18174-02.dmp
Crash Time        : 7/31/2013 1:27:44 PM
Bug Check String  : SYSTEM_SERVICE_EXCEPTION
Bug Check Code    : 0x0000003b
Parameter 1       : 00000000`c0000005
Parameter 2       : fffff800`02cafef1
Parameter 3       : fffff880`07c0d120
Parameter 4       : 00000000`00000000
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75c00
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.18113 (win7sp1_gdr.130318-1533)
Processor         : x64
Crash Address     : ntoskrnl.exe+75c00
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Full Path         : C:\Windows\Minidump\073113-18174-02.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 293,200
Dump File Time    : 7/31/2013 1:29:11 PM
==================================================

==================================================
Dump File         : 073113-18158-01.dmp
Crash Time        : 7/31/2013 1:23:28 PM
Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x000000d1
Parameter 1       : 00000000`131a64ed
Parameter 2       : 00000000`0000000a
Parameter 3       : 00000000`00000001
Parameter 4       : fffff880`0457e58a
Caused By Driver  : dxgmms1.sys
Caused By Address : dxgmms1.sys+858a
File Description  :
Product Name      :
Company           :
File Version      :
Processor         : x64
Crash Address     : ntoskrnl.exe+75c00
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Full Path         : C:\Windows\Minidump\073113-18158-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 293,200
Dump File Time    : 7/31/2013 1:25:33 PM
==================================================

==================================================
Dump File         : 073113-18298-01.dmp
Crash Time        : 7/30/2013 9:54:34 PM
Bug Check String  : SYSTEM_SERVICE_EXCEPTION
Bug Check Code    : 0x0000003b
Parameter 1       : 00000000`c0000005
Parameter 2       : fffff880`010d933a
Parameter 3       : fffff880`07c5af50
Parameter 4       : 00000000`00000000
Caused By Driver  : fltmgr.sys
Caused By Address : fltmgr.sys+333a
File Description  :
Product Name      :
Company           :
File Version      :
Processor         : x64
Crash Address     : ntoskrnl.exe+75c00
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Full Path         : C:\Windows\Minidump\073113-18298-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 293,200
Dump File Time    : 7/31/2013 1:20:07 PM
==================================================

==================================================
Dump File         : 073013-19765-01.dmp
Crash Time        : 7/30/2013 7:34:56 PM
Bug Check String  : MEMORY_MANAGEMENT
Bug Check Code    : 0x0000001a
Parameter 1       : 00000000`00041287
Parameter 2       : 00000000`00000080
Parameter 3       : 00000000`00000000
Parameter 4       : 00000000`00000000
Caused By Driver  : win32k.sys
Caused By Address : win32k.sys+b1ef1
File Description  :
Product Name      :
Company           :
File Version      :
Processor         : x64
Crash Address     : ntoskrnl.exe+75c00
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Full Path         : C:\Windows\Minidump\073013-19765-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 293,200
Dump File Time    : 7/30/2013 7:47:35 PM
==================================================

==================================================
Dump File         : 072913-15038-01.dmp
Crash Time        : 7/29/2013 1:41:50 PM
Bug Check String  : RESOURCE_NOT_OWNED
Bug Check Code    : 0x000000e3
Parameter 1       : fffffa80`062669b0
Parameter 2       : fffffa80`05273933
Parameter 3       : fffffa80`07265cb0
Parameter 4       : 00000000`00000003
Caused By Driver  : Ntfs.sys
Caused By Address : Ntfs.sys+a1b8
File Description  :
Product Name      :
Company           :
File Version      :
Processor         : x64
Crash Address     : ntoskrnl.exe+75c00
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Full Path         : C:\Windows\Minidump\072913-15038-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 293,200
Dump File Time    : 7/29/2013 5:30:32 PM
==================================================

==================================================
Dump File         : 072913-20623-01.dmp
Crash Time        : 7/29/2013 1:34:15 PM
Bug Check String  : BAD_POOL_HEADER
Bug Check Code    : 0x00000019
Parameter 1       : 00000000`00000020
Parameter 2       : fffffa80`08009570
Parameter 3       : fffffa80`08009570
Parameter 4       : 00000000`04000007
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75c00
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.18113 (win7sp1_gdr.130318-1533)
Processor         : x64
Crash Address     : ntoskrnl.exe+75c00
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Full Path         : C:\Windows\Minidump\072913-20623-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 293,200
Dump File Time    : 7/29/2013 1:35:56 PM
==================================================

==================================================
Dump File         : 072113-20826-01.dmp
Crash Time        : 7/21/2013 4:51:28 PM
Bug Check String  : SYSTEM_SERVICE_EXCEPTION
Bug Check Code    : 0x0000003b
Parameter 1       : 00000000`c0000005
Parameter 2       : fffff960`000bfb58
Parameter 3       : fffff880`0776c010
Parameter 4       : 00000000`00000000
Caused By Driver  : win32k.sys
Caused By Address : win32k.sys+1fb58
File Description  :
Product Name      :
Company           :
File Version      :
Processor         : x64
Crash Address     : ntoskrnl.exe+75c00
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Full Path         : C:\Windows\Minidump\072113-20826-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 297,512
Dump File Time    : 7/21/2013 4:52:46 PM
==================================================
 

 

 

Any help is much appreciated!  TIA!

Attached Files



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#2 Anshad Edavana

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Posted 31 July 2013 - 10:45 PM

Hi
 
:welcome: to the Bleeping Computer.
 
We need to collect some basic info to analyze and find the reason behind the crashes. So please follow the below steps.
 
:step1: Upload the crash dumps for analysis
 
Open C:\Windows\Minidump folder. Copy and  zip the entire contents of that folder and upload to any free file hosting site of your choice. You may have to disable User Account Control to copy them.
 
Example file hosting sites :
 
 
 
 
Post the download link to the dumps in next reply.
 
 
:step2: A Speccy report about your system
 
  Generate a report about your system using Speccy by reading the guide below. Make sure to run the Speccy after running the system about one or more hour. This will give us an indication of current CPU -GPU temperature status.
 
 
 Post the web link displayed by Speccy in next reply.
 
:step3: A Minitoolbox log
 
  Download Minitoolbox from the below link.
 
 
  Run the tool and only select the following tick boxes.
 
    -List last 10 Event viewer errors
    -List installed programs
    -List devices
    -List users, partition and memory size
 
Now click "Go" and post the output in next reply  (or upload the result.txt with dump files)

Edited by Anshad Edavana, 31 July 2013 - 10:45 PM.


#3 sheltiechick

sheltiechick
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Posted 01 August 2013 - 09:01 PM

Minidumps Zip:

http://www.mediafire.com/?4e5cyyy885h7trg

 

Speccy report:

http://speccy.piriform.com/results/clG7jPXOup0M0KazchvmEtV

 

MiniToolbox:

MiniToolBox by Farbar  Version: 13-07-2013
Ran by Beanie (administrator) on 01-08-2013 at 20:55:54
Running from "C:\Users\Beanie\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/01/2013 01:39:44 PM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Windows\system32\svchost.exe -k netsvcs; Description = Windows Update; Error = 0x80070422).

Error: (08/01/2013 00:30:54 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"1".Error in manifest or policy file "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"2" on line WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1".
Definition is WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1".
Please use sxstrace.exe for detailed diagnosis.

Error: (08/01/2013 00:30:33 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "assemblyIdentity1".Error in manifest or policy file "assemblyIdentity2" on line assemblyIdentity3.
The value "MAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINOR" of attribute "version" in element "assemblyIdentity" is invalid.

Error: (08/01/2013 00:00:01 AM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Windows\system32\rundll32.exe /d srrstr.dll,ExecuteScheduledSPPCreation; Description = Scheduled Checkpoint; Error = 0x80070422).

Error: (07/31/2013 02:04:18 PM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Windows\system32\rundll32.exe /d srrstr.dll,ExecuteScheduledSPPCreation; Description = Scheduled Checkpoint; Error = 0x80070422).

Error: (07/31/2013 02:00:51 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"1".Error in manifest or policy file "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"2" on line WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1".
Definition is WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1".
Please use sxstrace.exe for detailed diagnosis.

Error: (07/31/2013 01:58:46 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "assemblyIdentity1".Error in manifest or policy file "assemblyIdentity2" on line assemblyIdentity3.
The value "MAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINOR" of attribute "version" in element "assemblyIdentity" is invalid.

Error: (07/30/2013 08:26:20 PM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Windows\system32\svchost.exe -k netsvcs; Description = Windows Update; Error = 0x80070422).

Error: (07/30/2013 02:19:03 AM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Windows\system32\svchost.exe -k netsvcs; Description = Windows Update; Error = 0x80070422).

Error: (07/30/2013 00:31:25 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"1".Error in manifest or policy file "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"2" on line WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1".
Definition is WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1".
Please use sxstrace.exe for detailed diagnosis.


System errors:
=============
Error: (07/31/2013 01:29:11 PM) (Source: BugCheck) (User: )
Description: 0x0000003b (0x00000000c0000005, 0xfffff80002cafef1, 0xfffff88007c0d120, 0x0000000000000000)C:\Windows\MEMORY.DMP073113-18174-02

Error: (07/31/2013 01:29:07 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 1:27:17 PM on ?7/?31/?2013 was unexpected.

Error: (07/31/2013 01:25:33 PM) (Source: BugCheck) (User: )
Description: 0x000000d1 (0x00000000131a64ed, 0x000000000000000a, 0x0000000000000001, 0xfffff8800457e58a)C:\Windows\MEMORY.DMP073113-18158-01

Error: (07/31/2013 01:25:30 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 1:22:50 PM on ?7/?31/?2013 was unexpected.

Error: (07/31/2013 01:20:07 PM) (Source: BugCheck) (User: )
Description: 0x0000003b (0x00000000c0000005, 0xfffff880010d933a, 0xfffff88007c5af50, 0x0000000000000000)C:\Windows\MEMORY.DMP073113-18298-01

Error: (07/31/2013 01:20:03 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 9:54:26 PM on ?7/?30/?2013 was unexpected.

Error: (07/30/2013 08:15:14 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068

Error: (07/30/2013 08:15:14 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068

Error: (07/30/2013 08:15:14 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068

Error: (07/30/2013 08:15:14 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068


Microsoft Office Sessions:
=========================
Error: (08/01/2013 01:39:44 PM) (Source: System Restore)(User: )
Description: C:\Windows\system32\svchost.exe -k netsvcsWindows Update0x80070422

Error: (08/01/2013 00:30:54 AM) (Source: SideBySide)(User: )
Description: WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1"c:\program files (x86)\windows live\photo gallery\MovieMaker.Exec:\program files (x86)\windows live\photo gallery\WLMFDS.DLL8

Error: (08/01/2013 00:30:33 AM) (Source: SideBySide)(User: )
Description: assemblyIdentityversionMAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINORC:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dllC:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll3

Error: (08/01/2013 00:00:01 AM) (Source: System Restore)(User: )
Description: C:\Windows\system32\rundll32.exe /d srrstr.dll,ExecuteScheduledSPPCreationScheduled Checkpoint0x80070422

Error: (07/31/2013 02:04:18 PM) (Source: System Restore)(User: )
Description: C:\Windows\system32\rundll32.exe /d srrstr.dll,ExecuteScheduledSPPCreationScheduled Checkpoint0x80070422

Error: (07/31/2013 02:00:51 PM) (Source: SideBySide)(User: )
Description: WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1"c:\program files (x86)\windows live\photo gallery\MovieMaker.Exec:\program files (x86)\windows live\photo gallery\WLMFDS.DLL8

Error: (07/31/2013 01:58:46 PM) (Source: SideBySide)(User: )
Description: assemblyIdentityversionMAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINORC:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dllC:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll3

Error: (07/30/2013 08:26:20 PM) (Source: System Restore)(User: )
Description: C:\Windows\system32\svchost.exe -k netsvcsWindows Update0x80070422

Error: (07/30/2013 02:19:03 AM) (Source: System Restore)(User: )
Description: C:\Windows\system32\svchost.exe -k netsvcsWindows Update0x80070422

Error: (07/30/2013 00:31:25 AM) (Source: SideBySide)(User: )
Description: WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1"c:\program files (x86)\windows live\photo gallery\MovieMaker.Exec:\program files (x86)\windows live\photo gallery\WLMFDS.DLL8


=========================== Installed Programs ============================

Adobe AIR (Version: 1.5.2.8870)
Adobe Bridge 1.0 (Version: 001.000.000)
Adobe Common File Installer (Version: 1.00.0000)
Adobe Flash Player 11 ActiveX (Version: 11.7.700.224)
Adobe Flash Player 11 Plugin (Version: 11.8.800.94)
Adobe Help Center 1.0 (Version: 001.000.000)
Adobe Illustrator CS2 (Version: 12.000.000)
Adobe Photoshop CS2 (Version: 9.0)
Adobe Photoshop.com Inspiration Browser (Version: 3.04)
Adobe Premiere Elements 8.0 (Version: 8.0)
Adobe Reader XI (11.0.03) (Version: 11.0.03)
Adobe Stock Photos 1.0 (Version: 001.000.000)
Adobe SVG Viewer 3.0 (Version:  3.0)
Agility Record Book 2.3.12.86 (Version: 2.3.12)
Amazon Kindle
Apple Application Support (Version: 2.3.4)
Apple Mobile Device Support (Version: 6.1.0.13)
Apple Software Update (Version: 2.1.3.127)
Bing Bar (Version: 7.0.850.0)
Bonjour (Version: 3.0.0.10)
BookSmart® 3.4.3 3.4.3
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
DirectX for Managed Code Update (Summer 2004) (Version: 9.02.2904)
DivX Setup (Version: 2.6.1.44)
FileZilla Client 3.6.0.2 (Version: 3.6.0.2)
Google Chrome (Version: 28.0.1500.95)
Google Update Helper (Version: 1.3.21.153)
HP Customer Experience Enhancements (Version: 6.0.1.3)
HP Games (Version: 1.0.0.71)
HP Odometer (Version: 2.10.0000)
HP Support Information (Version: 10.1.0002)
ImageMixer 3 SE Ver.4 Transfer Utility (Version: 3.03.005)
iTunes (Version: 11.0.4.4)
Java 7 Update 25 (Version: 7.0.250)
Java Auto Updater (Version: 2.1.9.5)
Junk Mail filter update (Version: 14.0.8089.726)
Kits Configuration Installer (Version: 8.59.25584)
LightScribe System Software (Version: 1.18.8.1)
LSI PCI-SV92EX Soft Modem (Version: 2.2.98)
Manga Studio Debut 4.0
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Choice Guard (Version: 2.0.48.0)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.6612.1000)
Microsoft Security Client (Version: 4.3.0216.0)
Microsoft Security Essentials (Version: 4.3.216.0)
Microsoft Silverlight (Version: 5.1.20513.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Works (Version: 9.7.0621)
Mozilla Firefox 22.0 (x86 en-US) (Version: 22.0)
Mozilla Maintenance Service (Version: 22.0)
MSVCRT (Version: 14.0.1468.721)
Music Transfer Utility Ver.1 (Version: 1.00.005)
NirSoft BlueScreenView
NVIDIA Drivers (Version: 1.5)
PlayReady PC Runtime amd64 (Version: 1.3.0)
Realtek High Definition Audio Driver (Version: 6.0.1.6196)
Recovery Manager (Version: 5.5.2216)
SDK Debuggers (Version: 8.59.29746)
Semagic (remove only)
SketchUp 2013 (Version: 13.0.4124)
SmartSound Quicktracks for Premiere Elements 8.0 (Version: 3.11.3090)
Speccy (Version: 1.22)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
VC80CRTRedist - 8.0.50727.6195 (Version: 1.2.0)
Wacom Tablet
WebTablet IE Plugin (Version: 1.1.0.4)
WebTablet Netscape Plugin (Version: 1.1.0.3)
Winamp (Version: 5.63 )
Winamp Detector Plug-in (Version: 1.0.0.1)
Windows Live Call (Version: 14.0.8064.0206)
Windows Live Communications Platform (Version: 14.0.8064.206)
Windows Live Essentials (Version: 14.0.8089.0726)
Windows Live Essentials (Version: 14.0.8089.726)
Windows Live Mail (Version: 14.0.8089.0726)
Windows Live Messenger (Version: 14.0.8089.0726)
Windows Live Movie Maker (Version: 14.0.8091.0730)
Windows Live Photo Gallery (Version: 14.0.8081.709)
Windows Live Sign-in Assistant (Version: 5.000.818.5)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live Upload Tool (Version: 14.0.8014.1029)
Windows Live Writer (Version: 14.0.8089.0726)
Windows Software Development Kit (Version: 8.59.29750)
Windows Software Development Kit EULA (Version: 8.59.25584)
Zune (Version: 04.02.0202.00)
Zune Language Pack (DE) (Version: 04.02.0202.00)
Zune Language Pack (ES) (Version: 04.02.0202.00)
Zune Language Pack (FR) (Version: 04.02.0202.00)
Zune Language Pack (IT) (Version: 04.02.0202.00)

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 32%
Total physical RAM: 5887.24 MB
Available physical RAM: 3954.89 MB
Total Pagefile: 11772.66 MB
Available Pagefile: 9975.2 MB
Total Virtual: 4095.88 MB
Available Virtual: 3960.58 MB

========================= Partitions: =====================================

1 Drive c: (Leia) (Fixed) (Total:921.64 GB) (Free:767.99 GB) NTFS
2 Drive d: (System Recovery) (Fixed) (Total:9.77 GB) (Free:1.46 GB) NTFS
5 Drive g: (Han Solo) (Fixed) (Total:149.05 GB) (Free:41.62 GB) NTFS

========================= Users: ========================================

User accounts for \\HERBERT

Administrator            Guest                    Beanie                 


**** End of log ****

 

Thanks!



#4 Anshad Edavana

Anshad Edavana

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Posted 02 August 2013 - 12:27 AM

Hi

 

Thanks for providing the requested info. I will keep you posted after analysing those.



#5 Anshad Edavana

Anshad Edavana

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Posted 02 August 2013 - 04:43 AM

Hi

 

Nothing problematic can be seen in the crash dumps. All three dumps shows three different stop codes.

BugCheck 3B, {c0000005, fffff80002cafef1, fffff88007c0d120, 0}
Probably caused by : memory_corruption ( nt!MiGetNextNode+15 )
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
BugCheck D1, {131a64ed, a, 1, fffff8800457e58a}
Probably caused by : dxgmms1.sys ( dxgmms1!VidSchiProcessIsrCompletedPacket+fe )
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
BugCheck 3B, {c0000005, fffff880010d933a, fffff88007c5af50, 0}
Probably caused by : fltmgr.sys ( fltmgr!FltpPassThrough+2ea )

You BIOS is up to dated and there are no driver updates available on the HP site than your currently installed version. All signs shows a possible hardware problem. 

 

First of all, thoroughly test our memory modules for errors. You can use the free tool Memtest86+ to stress test the RAM. Read the below guide which contains download link and step by step instructions.

 

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

 

Also watch this video tutorial :

 

 

You can stop the test either when there are errors shows on the test or when 8 passes completes. Since it may take several hours to complete, i recommend to run the test over night.

 

An example memory issue will looks like this :

 

 194384.png

 

 

Report your findings in next reply after completing the test. 






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