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Slow PC could it be a virus?


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#1 tortoise

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Posted 31 July 2013 - 05:08 PM

Is there a guide on how I can get help here & what information I should provide please?

 

The PC is very slow, but I don't know what to look for.

 

I have searched here for FAQ & getting help, but all the posts here seem to be from people who know how to gather information about their problem already.

 

Thanks



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#2 Chris Cosgrove

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Posted 31 July 2013 - 06:01 PM

There is a very good tutorial on slow computers pinned in the XP section and most of it applies to machines running Win 7.

 

I would suggest you download a program called Malwarebytes from here, at BC :

 

http://www.bleepingcomputer.com/download/malwarebytes-anti-malware/

 

Install it and run it. It will first ask to update itself, let it, and then run a quick scan. If this shows up any problems that it can't cure for you, then post back here in the forum section 'Am I infected'

 

Chris Cosgrove



#3 Animal

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Posted 31 July 2013 - 06:15 PM

Also there is: Slow Computer/browser? Check Here First; It May Not Be Malware

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#4 noknojon

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Posted 31 July 2013 - 08:39 PM

Hi -

You can either post to Am I infected? What do I do? area of the forum if you suspect infection, or post a few logs here for us to have a quick review -

Add any information that may relate to your problem (like redirects/ error messages/ etc).

 

 

Download Security Check by Screen317 from HERE
* Save it to your Desktop.
* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.
Note: If a security program requests permission to access the Internet, allow it to do so.

 

 

Please download MiniToolBox, Save it to your desktop and run it.
Close any Firefox browsers you may have open
Checkmark the following boxes:
•Flush DNS
•Report IE Proxy Settings
•Reset IE Proxy Settings
•Report FF Proxy Settings
•Reset FF Proxy Settings
•List content of Hosts
•List IP configuration
•List last 10 Event Viewer log
•List Installed Programs
•List Users, Partitions and Memory size.
•List Minidump Files
 Click Go and copy / paste the result (Result.txt).

 

 

 Thank You -



#5 tortoise

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Posted 01 August 2013 - 04:41 AM

Hi,

Thanks very much for all the replies.  

I ran Malwarebytes & it identified 3 items all mentioning pup.optional.datamanager

Malwarebytes seems to have removed that & the PC is behaving much better now.

 

Thanks again for your help, I will also look at the other slow computer information & see if I can also help the oldest XP machine in the family, although I suspect it is just not reasonable to expect much from a machine with 750Mb RAM now unfortunately. 

 

Thanks






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