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URGENT: BSOD PREVENTS STARTUP IN ALL MODES


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#1 jimipre

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Posted 31 July 2013 - 04:54 PM

i CAN GET TI A COMMAND prompt

 

is there a system restore command prompt

 

is there a list of command prompts somwhere



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#2 Anshad Edavana

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Posted 31 July 2013 - 11:03 PM

Hi

 

Please try the following steps.

 

Test your RAM sticks thoroughly using Memtest86+

 

Read instructions from the below link carefully and use the free software Memtest86+ to check the integrity of RAM.

 

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

 

Also watch this video tutorial :

 

 

You can stop the test either when errors are shown or Memtest completes 7 passes. 

 

An example memory or slot failure will look like this :

 

errorkd.jpg

 

 

If there are no errors can be seen during the test, make sure to complete at lease seven or more passes.

 

Post the result of memory test in next reply and i will post the next step of instructions. Also please post the exact model number or full spec of your system.



#3 jimipre

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Posted 04 August 2013 - 04:02 AM

1. can I download it on a different computer.

 

2. BSOD always says the problem file is win.32k.sys does the information change how I should proceed



#4 Anshad Edavana

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Posted 04 August 2013 - 04:17 AM

Hi

 

Yes, you can download it using another system. Read the tutorial carefully and follow the instructions.

 

Win32k.sys is a core Windows file and it never cause a blue screen unless there is a hardware issue or some buggy driver is corrupting it's address space. Your issue could be a faulty hardware , a rogue driver or a stubborn malware infection. As with any other BSOD, testing memory is the first trouble shooting step. So please proceed to complete it first (seven or more passes )

 

Also please report the exact stop code you are receiving in next reply. To do that, follow the below steps.

 

:step1:  Press F8 during startup to bring the Advanced Startup Menu.

 

:step2: Select Disable automatic restart on system failure  option from the menu.

 

:step3: Now when the BSOD happens, system won't restart. Please write down the description and stop code it displays.

 

   4621.0xCA-marked.jpg


Edited by Anshad Edavana, 04 August 2013 - 04:18 AM.


#5 jimipre

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Posted 15 August 2013 - 12:29 AM

Thank God, finally somebody knows what win32k.sys is.

 

I ran memtest 86, before going to bed and it went through 9 full cycles. NO errors where found.

 

Top of  Blue screen it says

 

Win32k.sys

PAGE_FAULT_IN_NONPAGED_AREA

 

The blue screen error code is: 0x00000050

 

I hope there is a solution.

 

Thank-you, this is the closest i have gotten to a solution



#6 jimipre

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Posted 15 August 2013 - 12:30 AM

oops i mean The blue screen STOP code is: 0x00000050



#7 Anshad Edavana

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Posted 15 August 2013 - 01:04 AM

Hi

 

STOP 0x50 is usually caused either by a faulty RAM, a failing hard drive or a malware infection. Since the memory test came clean, we should run a hard drive surface verification next ( although the chance is rare ). Please do the following steps.

 

 

:step1: Download Seatool disc image from the below link.

 

      http://www.seagate.com/staticfiles/support/seatools/SeaToolsDOS223ALL.ISO

 

:step2: Burn the ISO to a blank disc using Imgburn.

 

      http://download.imgburn.com/SetupImgBurn_2.5.8.0.exe

 

:step3: Enter BIOS setup and change SATA mode from AHCI to IDE (if possible).

 

:step4: Boot from the CD and run a long test with the utility. Report whether it detects any errors.

 

      seatools-2.png 

 

 

:step4: If there are no errors are detected during the test, most probably you got a malware infection in the system. Then please open a malware removal help request in the appropriate forum section.

 

http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/



#8 jimipre

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Posted 15 August 2013 - 02:29 AM

lets see, a few odds and ends you should know. 

 

-i dont have BIOS i have H2O setup. I could only change ACHI to compatible. I changed it to compatible and went to startup and there was a brief blu screen  and an immediate crash that launched windows startup repair (which has not helped in the past)

 

before I wrote you in early august, I tried Bootmed plus and did a Hard Drive Diagnostic Test (SMART) from the CD. it showed no problems

 

If i cant get this test run, what is the next step



#9 jimipre

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Posted 15 August 2013 - 02:50 AM

windows start up repair finished and THE SYSTEM FILE AND INTEGRITY CHECK found an error 0x490,

 

This Laptop is a Lenovo, early on i started up from Lenovo recovery and the only restore or image available was the original from 11 months ago. do i want to attempt this Lenovo recovery, or what should be my next step.



#10 jimipre

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Posted 15 August 2013 - 02:54 AM

Hold up I did another re-start from cd and the SEAtools loaded. i am doing a long test now.



#11 Anshad Edavana

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Posted 15 August 2013 - 06:00 AM

Hi

 

After the test finishes, make sure to change the SATA mode to AHCI.  Otherwise Windows won't boot. If the test came clean, most probably it could be a malware infection.



#12 jimipre

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Posted 15 August 2013 - 07:00 PM

For How long is the long test suppose to go.

 

it ran for 6 hours and it was still testing. However, the screen never changes, I dont hear the CD-rom. I think it crashed right from when i started the test. 

 

There is a small multi-colored circle that i think is suppose to be spinning during the test but it isnt spinning.

 

I restarted the test and i get the same thing. Please advise.



#13 Anshad Edavana

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Posted 15 August 2013 - 10:38 PM

Hi

 

Please try the text version of Seatool.

 

http://www.seagate.com/files/www-content/support-content/downloads/seatools/_shared/downloads/SeaToolsDOS112.ISO

 

4672-6.jpg



#14 jimipre

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Posted 16 August 2013 - 12:59 AM

it couldnt boot that version atall



#15 jimipre

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Posted 16 August 2013 - 02:01 AM

well lets forget about the last post i made. i changed the boot order so that cd/dvd was 1st and now i got the seagate long test to run, 






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