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Posted 31 July 2013 - 03:34 PM
Posted 31 July 2013 - 05:29 PM
Since you have a Dell system...an intelligent start would be run the Dell diagnostic software. Dell PC Diagnostics Dell US - http://www.dell.com/support/Diagnostics/us/en/555/ .
Posted 31 July 2013 - 07:47 PM
Yes, that does seem like a good start.
I selected "Software" and then it flagged me to download a Dell Dx program which I Allowed. However, it then said it couldn't read/write to a specific folder (didn't specify which one) because of permissions. I clicked O.K. and it continued on and then came back and said I need .NET Framework 4.0 or something compatible - which I do have 4.0...
I have .NET Framework 1.1 and the security update to that (KB2833941)
I have .NET Framework 2.0 Service Pack 2 and 18 updates under this.
I have .NET Framework 3.0 Service Pack 2 and 13 updates under this.
I have .NET Framework 3.5 Service Pack 1 and 8 updates including 2 Hotfixes under this.
I have .NET Framework 4.0 Client Profile and 14 updates to it.
Is this "Client Profile" the same thing that Dell's program is asking for or is there some other related .NET Framework 4.0 that I don't have? My MS Updates are showing nothing important to download....
I'm wondering if somehow changing hard drives has messed up my Administrator status? I am the only one using the computer and my Guest account is disdabled. I think there was another user account - something like a .NET Passport or something that I deleted recently because I didn 't put it there. Did I mess this this up?
Thanks for helping!!
Posted 31 July 2013 - 07:49 PM
It is the
"The Dell System Detect application" that it can't find on my system and wants to download.... seems like that should be a no-brainer.
Posted 31 July 2013 - 07:53 PM
I was able to get the Dell app loaded by unselecting under my User Account name 'keep my files safe' and unchecking that box. So it is now downloading....I'll post what it says.
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