Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Arbitrary Shutdown


  • This topic is locked This topic is locked
7 replies to this topic

#1 dphenry157

dphenry157

  • Members
  • 213 posts
  • OFFLINE
  •  
  • Local time:01:55 AM

Posted 31 July 2013 - 02:28 PM

My computer arbitrarily shuts down as well as creating a number of app errors.  Help please?

 

DDS (Ver_2012-11-20.01) - NTFS_x86 
Internet Explorer: 8.0.6001.18702  BrowserJavaVersion: 10.25.2
Run by DELL at 15:32:49 on 2013-07-31
Microsoft Windows XP Professional  5.1.2600.3.1252.1.1033.18.3061.1779 [GMT -4:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {EDB4FA23-53B8-4AFA-8C5D-99752CCA7095}
.
============== Running Processes ================
.
c:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Intel\AMT\atchksrv.exe
C:\Program Files\Microsoft Small Business\Business Contact Manager\BcmSqlStartupSvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Carbonite\Carbonite Backup\carboniteservice.exe
C:\Program Files\SearchProtect\bin\CltMngSvc.exe
C:\Program Files\Java\jre7\bin\jqs.exe
C:\Program Files\Jump Desktop\JumpService.exe
C:\Program Files\Intel\AMT\LMS.exe
C:\Program Files\Common Files\Nero\Nero BackItUp 4\NBService.exe
C:\Program Files\Nuance\PaperPort\PDFProFiltSrvPP.exe
C:\WINDOWS\system32\rpcnet.exe
c:\Program Files\Microsoft SQL Server\90\Shared\sqlbrowser.exe
c:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\Program Files\TightVNC\tvnserver.exe
C:\Program Files\Intel\AMT\UNS.exe
C:\Program Files\Western Digital\WD Drive Manager\WDDriveService.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\WINDOWS\system32\SearchIndexer.exe
C:\Program Files\Western Digital\WD SmartWare\WDBackupEngine.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\Program Files\Intel\AMT\atchk.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Western Digital\WD Security\WDDriveAutoUnlock.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Program Files\Carbonite\Carbonite Backup\CarboniteUI.exe
C:\Program Files\Western Digital\WD Quick View\WDDMStatus.exe
C:\Program Files\TightVNC\tvnserver.exe
C:\Program Files\Nuance\PaperPort\pptd40nt.exe
C:\Program Files\Nuance\PDF Viewer Plus\pdfpro5hook.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Documents and Settings\DELL\Application Data\SearchProtect\bin\cltmng.exe
C:\Program Files\Google\Drive\googledrivesync.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Jump Desktop\JumpDesktop.exe
C:\Documents and Settings\All Users\Application Data\FLEXnet\Connect\11\ISUSPM.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Windows Desktop Search\WindowsSearch.exe
C:\PROGRA~1\WIDCOMM\BLUETO~1\BTSTAC~1.EXE
C:\Program Files\Google\Drive\googledrivesync.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\WINDOWS\system32\SearchProtocolHost.exe
C:\WINDOWS\system32\SearchFilterHost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\System32\svchost.exe -k NetworkService
C:\WINDOWS\System32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k hpdevmgmt
C:\WINDOWS\system32\svchost.exe -k HPService
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\System32\svchost.exe -k imgsvc
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.indianapa.com/chamber
BHO: HP Print Enhancer: {0347C33E-8762-4905-BF09-768834316C61} - c:\program files\hp\digital imaging\smart web printing\hpswp_printenhancer.dll
BHO: PlusIEEventHelper Class: {551A852F-39A6-44A7-9C13-AFBEC9185A9D} - c:\program files\nuance\pdf viewer plus\bin\PlusIEContextMenu.dll
BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre7\bin\ssv.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre7\bin\jp2ssv.dll
BHO: HP Smart BHO Class: {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
EB: {32683183-48a0-441b-a342-7c2a440a9478} - <orphaned>
EB: HP Smart Web Printing: {555D4D79-4BD2-4094-A395-CFC534424A05} - c:\program files\hp\digital imaging\smart web printing\hpswp_bho.dll
EB: HP Smart Web Printing: {555D4D79-4BD2-4094-A395-CFC534424A05} - c:\program files\hp\digital imaging\smart web printing\hpswp_bho.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [GoogleDriveSync] "c:\program files\google\drive\googledrivesync.exe" /autostart
uRun: [GoogleChromeAutoLaunch_2E4C89BC9C4C95BA00C096B9DE4FCA59] "c:\program files\google\chrome\application\chrome.exe" --no-startup-window
uRun: [] c:\program files\samsung\kies\external\firmwareupdate\KiesPDLR.exe
uRun: [Jump Desktop] c:\program files\jump desktop\JumpDesktop.exe autorun
uRun: [ISUSPM] c:\documents and settings\all users\application data\flexnet\connect\11\ISUSPM.exe -scheduler
uRun: [SearchProtect] c:\documents and settings\dell\application data\searchprotect\bin\cltmng.exe
mRun: [atchk] "c:\program files\intel\amt\atchk.exe"
mRun: [SoundMAXPnP] c:\program files\analog devices\core\smax4pnp.exe
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [WD Drive Unlocker] c:\program files\western digital\wd security\WDDriveAutoUnlock.exe
mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"
mRun: [MSC] "c:\program files\microsoft security client\msseces.exe" -hide -runkey
mRun: [Carbonite Backup] c:\program files\carbonite\carbonite backup\CarboniteUI.exe
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [WD Quick View] c:\program files\western digital\wd quick view\WDDMStatus.exe
mRun: [tvncontrol] "c:\program files\tightvnc\tvnserver.exe" -controlservice -slave
mRun: [IndexSearch] "c:\program files\nuance\paperport\IndexSearch.exe"
mRun: [PaperPort PTD] "c:\program files\nuance\paperport\pptd40nt.exe"
mRun: [PPort12reminder] "c:\program files\nuance\paperport\ereg\ereg.exe" -r "c:\documents and settings\all users\application data\scansoft\paperport\12\config\ereg\Ereg.ini"
mRun: [PDFHook] c:\program files\nuance\pdf viewer plus\pdfpro5hook.exe
mRun: [PDF5 Registry Controller] c:\program files\nuance\pdf viewer plus\RegistryController.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [SearchProtectAll] c:\program files\searchprotect\bin\cltmng.exe
mRun: [KernelFaultCheck] c:\windows\system32\dumprep 0 -k
dRun: [SearchProtect] c:\windows\system32\config\systemprofile\application data\searchprotect\bin\cltmng.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\blueto~1.lnk - c:\program files\widcomm\bluetooth software\BTTray.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\window~1.lnk - c:\program files\windows desktop search\WindowsSearch.exe
uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
mPolicies-System: SoftwareSASGeneration = dword:1
mPolicies-Windows\System: Allow-LogonScript-NetbiosDisabled = dword:1
mPolicies-Explorer: NoDriveTypeAutoRun = dword:145
IE: Open with PDF Viewer Plus - c:\program files\nuance\pdf viewer plus\bin\PlusIEContextMenu.dll/PlusIEContextMenu.htm
IE: Send to &Bluetooth Device... - c:\program files\widcomm\bluetooth software\btsendto_ie_ctx.htm
IE: Send To Bluetooth - c:\program files\widcomm\bluetooth software\btsendto_ie.htm
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - c:\program files\widcomm\bluetooth software\btsendto_ie.htm
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1364299673750
DPF: {6A060448-60F9-11D5-A6CD-0002B31F7455} - 
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1364915430484
DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} - hxxps://secure.logmein.com//activex/ractrl.cab?lmi=1007
DPF: {FFB3A759-98B1-446F-BDA9-909C6EB18CC7} - hxxp://utilities.pcpitstop.com/da2/PCPitStop2.cab
TCP: NameServer = 75.75.76.76 75.75.75.75
TCP: Interfaces\{41624244-F234-4319-9A47-659ACFD3D64E} : DHCPNameServer = 75.75.76.76 75.75.75.75
TCP: Interfaces\{984DBA49-A33B-4532-8B0D-ACB762C642CC} : DHCPNameServer = 192.168.1.1
Notify: igfxcui - igfxdev.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Windows Desktop Search Namespace Manager - {56F9679E-7826-4C84-81F3-532071A8BCC5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dll
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "c:\program files\google\chrome\application\28.0.1500.72\installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\dell\application data\mozilla\firefox\profiles\n5d3b5n0.default\
FF - plugin: c:\documents and settings\dell\application data\mozilla\firefox\profiles\n5d3b5n0.default\extensions\logmeinclient@logmein.com\plugins\npLMI64.dll
FF - plugin: c:\documents and settings\dell\application data\mozilla\firefox\profiles\n5d3b5n0.default\extensions\logmeinclient@logmein.com\plugins\npRACtrl.dll
FF - plugin: c:\program files\adobe\reader 11.0\reader\air\nppdf32.dll
FF - plugin: c:\program files\google\update\1.3.21.145\npGoogleUpdate3.dll
FF - plugin: c:\program files\java\jre7\bin\plugin2\npjp2.dll
FF - plugin: c:\program files\microsoft silverlight\5.1.20125.0\npctrlui.dll
FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_11_7_700_224.dll
FF - ExtSQL: !HIDDEN! 2013-03-27 19:27; smartwebprinting@hp.com; c:\program files\hp\digital imaging\smart web printing\MozillaAddOn3
.
============= SERVICES / DRIVERS ===============
.
R0 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2013-1-20 211560]
R2 CltMngSvc;Search Protect by Conduit Updater;c:\program files\searchprotect\bin\CltMngSvc.exe [2013-7-29 93984]
R2 JumpDesktop;Jump Desktop Service;c:\program files\jump desktop\JumpService.exe [2013-5-7 7680]
R2 PDFProFiltSrvPP;PDFProFiltSrvPP;c:\program files\nuance\paperport\PDFProFiltSrvPP.exe [2010-3-9 144672]
R2 tvnserver;TightVNC Server;c:\program files\tightvnc\tvnserver.exe [2013-5-7 1318400]
R2 UNS;Intel® Active Management Technology User Notification Service;c:\program files\intel\amt\UNS.exe [2010-4-26 2519040]
R2 WDBackup;WD Backup;c:\program files\western digital\wd smartware\WDBackupEngine.exe [2013-6-19 1042808]
R2 WDDriveService;WD Drive Manager;c:\program files\western digital\wd drive manager\WDDriveService.exe [2013-6-19 270192]
R3 btwsecfl;Bluetooth USB Security Filter;c:\windows\system32\drivers\btwsecfl.sys [2013-3-26 92792]
R3 rt2870;Ralink 802.11n USB Wireless LAN Card Driver;c:\windows\system32\drivers\rt2870.sys [2012-10-17 1209408]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S3 dgderdrv;dgderdrv;c:\windows\system32\drivers\dgderdrv.sys --> c:\windows\system32\drivers\dgderdrv.sys [?]
S3 RkHit;RkHit;\??\c:\windows\system32\drivers\rkhit.sys --> c:\windows\system32\drivers\RKHit.sys [?]
S3 WDC_SAM;WD SCSI Pass Thru driver;c:\windows\system32\drivers\wdcsam.sys [2008-5-6 11520]
S3 WinRM;Windows Remote Management (WS-Management);c:\windows\system32\svchost.exe -k WINRM [2003-7-16 14336]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2013-4-16 755880]
.
=============== Created Last 30 ================
.
2013-07-31 19:28:22 7143960 ----a-w- c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{5dc3d535-6cb7-45a4-8e4a-c3589f413dd1}\mpengine.dll
2013-07-30 19:19:18 7143960 ----a-w- c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\backup\mpengine.dll
2013-07-29 20:14:36 388096 ----a-r- c:\documents and settings\dell\application data\microsoft\installer\{45a66726-69bc-466b-a7a4-12fcba4883d7}\HiJackThis.exe
2013-07-29 20:14:35 -------- d-----w- c:\program files\Trend Micro
2013-07-29 18:59:20 -------- d-----w- c:\documents and settings\dell\local settings\application data\Conduit
2013-07-29 18:59:15 -------- d-----w- c:\documents and settings\dell\application data\SearchProtect
2013-07-29 18:59:09 -------- d-----w- c:\program files\PricePeep
2013-07-29 17:11:17 -------- d-----w- c:\documents and settings\all users\application data\Spybot - Search & Destroy
2013-07-29 17:11:16 -------- d-----w- c:\program files\Spybot - Search & Destroy
2013-07-28 17:54:46 257928 ----a-w- c:\windows\system32\drivers\tmcomm.sys
2013-07-23 17:19:39 -------- d-----w- c:\windows\system32\MRT
2013-07-14 23:06:13 701 ----a-w- c:\documents and settings\dell\application data\pdfsound.dll
2013-07-14 23:06:09 -------- d-----w- c:\program files\PDFZilla
.
==================== Find3M  ====================
.
2013-07-31 19:16:18 17408 ----a-w- c:\windows\system32\rpcnetp.exe
2013-07-31 19:16:16 69792 ----a-w- c:\windows\system32\rpcnet.dll
2013-06-28 16:38:07 94632 ----a-w- c:\windows\system32\WindowsAccessBridge.dll
2013-06-28 16:38:00 144896 ----a-w- c:\windows\system32\javacpl.cpl
2013-06-28 16:37:58 867240 ----a-w- c:\windows\system32\npDeployJava1.dll
2013-06-28 16:37:58 789416 ----a-w- c:\windows\system32\deployJava1.dll
2013-06-19 15:29:28 69792 ------w- c:\windows\system32\rpcnet.exe
2013-06-19 15:12:37 17408 -c--a-w- c:\windows\system32\rpcnetp.dll
2013-06-19 01:50:08 211560 ----a-w- c:\windows\system32\drivers\MpFilter.sys
2013-06-11 21:36:30 71048 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2013-06-11 21:36:30 692104 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2013-06-08 03:55:44 385024 ------w- c:\windows\system32\html.iec
2013-06-07 21:56:06 920064 ----a-w- c:\windows\system32\wininet.dll
2013-06-07 21:56:06 43520 ------w- c:\windows\system32\licmgr10.dll
2013-06-07 21:56:05 1469440 ------w- c:\windows\system32\inetcpl.cpl
2013-06-04 07:23:02 562688 ----a-w- c:\windows\system32\qedit.dll
2013-06-04 01:40:45 1876736 ----a-w- c:\windows\system32\win32k.sys
2013-05-30 20:22:34 237568 ----a-w- c:\windows\system32\BtwRSupport.dll
2013-05-30 20:22:32 939056 ----a-w- c:\windows\system32\drivers\btkrnl.sys
2013-05-30 20:22:32 59688 ----a-w- c:\windows\system32\drivers\btwhid.sys
2013-05-30 20:22:32 556200 ----a-w- c:\windows\system32\drivers\btaudio.sys
2013-05-30 20:22:32 37160 ----a-w- c:\windows\system32\drivers\btport.sys
2013-05-30 20:22:32 118440 ----a-w- c:\windows\system32\drivers\btwdndis.sys
2013-05-30 20:22:31 92792 ----a-w- c:\windows\system32\drivers\btwsecfl.sys
2013-05-30 20:22:31 52984 ----a-w- c:\windows\system32\drivers\btwusb.sys
2013-05-30 20:22:31 37032 ----a-w- c:\windows\system32\drivers\btwmodem.sys
2013-05-30 20:22:28 1128800 ----a-w- c:\windows\system32\btrez.dll
2013-05-23 00:33:50 4659712 ----a-w- c:\windows\system32\Redemption.dll
2013-05-10 16:39:07 39936 ----a-w- c:\windows\system32\identprv.dll
2013-05-09 04:28:02 1543680 ------w- c:\windows\system32\wmvdecod.dll
2013-05-03 01:30:20 2149888 ----a-w- c:\windows\system32\ntoskrnl.exe
2013-05-03 00:38:17 2028544 ----a-w- c:\windows\system32\ntkrnlpa.exe
.
============= FINISH: 15:33:23.95 ===============

Edited by dphenry157, 31 July 2013 - 02:31 PM.


BC AdBot (Login to Remove)

 


#2 dphenry157

dphenry157
  • Topic Starter

  • Members
  • 213 posts
  • OFFLINE
  •  
  • Local time:01:55 AM

Posted 31 July 2013 - 02:33 PM

I forgot the attached, apologies.



#3 nasdaq

nasdaq

  • Malware Response Team
  • 38,756 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:01:55 AM

Posted 05 August 2013 - 01:13 PM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.
===
Search and delete the AdWare, PUP (Potentially Unwanted Program) installed on your computer.

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Delete tab follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Rn].txt (n is a number).
===

thisisujrt.gif Please download
Junkware Removal Tool to your Desktop.
  • Please close your security software to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or 7, right-mouse click it and select Run as administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete, depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your Desktop and will automatically open.
  • Please post the contents of JRT.txt into your reply.
===

Please download ComboFix from one of these locations:
Link 1
Link 2
IMPORTANT !!! Save ComboFix.exe to your Desktop
  • Disable your Anti-Virus and Anti-Spyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools.
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
  • Some Rookit infection may damage your boot sector. The Windows Recovery Console may be needed to restore it. Do not bypass this installation. You may regret it.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.
RcAuto1.gif
Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:
whatnext.png
Click on Yes, to continue scanning for malware.
When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

Note: If you have difficulty properly disabling your protection programs, refer to this link --> http://www.bleepingcomputer.com/forums/topic114351.html

Do not mouse click ComboFix's window while it's running. That may cause it to stall

Note: If after running ComboFix you get this error message "Illegal operation attempted on a registry key that has been marked for deletion." when attempting to run a program all you need to do is restart the computer to reset the registry.
===

Third party programs if not up to date can be the cause of infiltration an infection.

Please restart the computer before running this security check..

Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
p.s.
If the SecurityCheck program fails to run for any reason, run it as an Administrator.
===

Please paste the logs in your next reply, DO NOT ATTACH THEM
Let me know what problem persists.

#4 dphenry157

dphenry157
  • Topic Starter

  • Members
  • 213 posts
  • OFFLINE
  •  
  • Local time:01:55 AM

Posted 05 August 2013 - 02:39 PM

As requested:

 

# AdwCleaner v2.306 - Logfile created 08/05/2013 at 14:43:01
# Updated 19/07/2013 by Xplode
# Operating system : Microsoft Windows XP Service Pack 3 (32 bits)
# User : DELL - N0YOE9XEGH
# Boot Mode : Normal
# Running from : C:\Documents and Settings\DELL\My Documents\Downloads\adwcleaner.exe
# Option [Delete]
 
 
***** [Services] *****
 
Stopped & Deleted : CltMngSvc
 
***** [Files / Folders] *****
 
File Deleted : C:\Documents and Settings\DELL\Application Data\Mozilla\Firefox\Profiles\n5d3b5n0.default\extensions\pricepeep@getpricepeep.com.xpi
File Deleted : C:\END
Folder Deleted : C:\Documents and Settings\All Users\Application Data\APN
Folder Deleted : C:\Documents and Settings\All Users\Application Data\PC Optimizer Pro
Folder Deleted : C:\Documents and Settings\All Users\Application Data\Tarma Installer
Folder Deleted : C:\Documents and Settings\DELL\Application Data\SearchProtect
Folder Deleted : C:\Documents and Settings\DELL\Local Settings\Application Data\Conduit
Folder Deleted : C:\Documents and Settings\DELL\Start Menu\Programs\Free Ride Games
Folder Deleted : C:\Program Files\PricePeep
Folder Deleted : C:\Program Files\SearchProtect
 
***** [Registry] *****
 
Key Deleted : HKCU\Software\APN PIP
Key Deleted : HKCU\Software\Conduit
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{44ED99E2-16A6-4B89-80D6-5B21CF42E78B}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{FD72061E-9FDE-484D-A58A-0BAB4151CAD8}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{44ED99E2-16A6-4B89-80D6-5B21CF42E78B}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{DF7770F7-832F-4BDF-B144-100EDDD0C3AE}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{FD72061E-9FDE-484D-A58A-0BAB4151CAD8}
Key Deleted : HKCU\Software\pc optimizer pro
Key Deleted : HKCU\Software\SearchProtect
Key Deleted : HKCU\Software\SmartBar
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{D616A4A2-7B38-4DBC-9093-6FE7A4A21B17}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{80922EE0-8A76-46AE-95D5-BD3C3FE0708D}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{03E2A1F3-4402-4121-8B35-733216D61217}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{9C049BA6-EA47-4AC3-AED6-A66D8DC9E1D8}
Key Deleted : HKLM\Software\Conduit
Key Deleted : HKLM\Software\InfoAtoms
Key Deleted : HKLM\Software\InstallIQ
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\App Management\ARPCache\SearchProtect
Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\063A857434EDED11A893800002C0A966
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\SearchProtect
Key Deleted : HKLM\Software\PIP
Key Deleted : HKLM\Software\SearchProtect
Key Deleted : HKLM\Software\Tarma Installer
Value Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Run [searchprotect]
Value Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run [SearchProtectAll]
 
***** [Internet Browsers] *****
 
-\\ Internet Explorer v8.0.6001.18702
 
[OK] Registry is clean.
 
-\\ Mozilla Firefox v19.0.2 (en-US)
 
File : C:\Documents and Settings\DELL\Application Data\Mozilla\Firefox\Profiles\n5d3b5n0.default\prefs.js
 
C:\Documents and Settings\DELL\Application Data\Mozilla\Firefox\Profiles\n5d3b5n0.default\user.js ... Deleted !
 
Deleted : user_pref("extensions.crossriderapp26276.26276.InstallationThankYouPage", true);
Deleted : user_pref("extensions.crossriderapp26276.26276.InstallationTime", 1365005949);
Deleted : user_pref("extensions.crossriderapp26276.26276.InstallationUserSettings.searchUserConifrmation", fal[...]
Deleted : user_pref("extensions.crossriderapp26276.26276.InstallationUserSettings.setHomepage", false);
Deleted : user_pref("extensions.crossriderapp26276.26276.InstallationUserSettings.setNewTab", false);
Deleted : user_pref("extensions.crossriderapp26276.26276.InstallationUserSettings.setSearch", false);
Deleted : user_pref("extensions.crossriderapp26276.26276.active", true);
Deleted : user_pref("extensions.crossriderapp26276.26276.addressbar", "");
Deleted : user_pref("extensions.crossriderapp26276.26276.addressbarenhanced", "");
Deleted : user_pref("extensions.crossriderapp26276.26276.backgroundjs", "\n\n//\n");
Deleted : user_pref("extensions.crossriderapp26276.26276.backgroundver", 11);
Deleted : user_pref("extensions.crossriderapp26276.26276.can_run_bg_code", true);
Deleted : user_pref("extensions.crossriderapp26276.26276.certdomaininstaller", "");
Deleted : user_pref("extensions.crossriderapp26276.26276.changeprevious", false);
Deleted : user_pref("extensions.crossriderapp26276.26276.cookie.InstallationTime.expiration", "Fri Feb 01 2030[...]
Deleted : user_pref("extensions.crossriderapp26276.26276.cookie.InstallationTime.value", "1365005949");
Deleted : user_pref("extensions.crossriderapp26276.26276.cookie.InstallerParams.expiration", "Fri Feb 01 2030 [...]
Deleted : user_pref("extensions.crossriderapp26276.26276.cookie._GPL_aoi.expiration", "Fri Feb 01 2030 00:00:0[...]
Deleted : user_pref("extensions.crossriderapp26276.26276.cookie._GPL_aoi.value", "1365005949");
Deleted : user_pref("extensions.crossriderapp26276.26276.cookie._GPL_country_code.expiration", "Sun Aug 11 201[...]
Deleted : user_pref("extensions.crossriderapp26276.26276.cookie._GPL_country_code.value", "%22US%22");
Deleted : user_pref("extensions.crossriderapp26276.26276.cookie._GPL_crr.expiration", "Fri Feb 01 2030 00:00:0[...]
Deleted : user_pref("extensions.crossriderapp26276.26276.cookie._GPL_crr.value", "1375648334");
Deleted : user_pref("extensions.crossriderapp26276.26276.cookie._GPL_currenttime.expiration", "Fri Feb 01 2030[...]
Deleted : user_pref("extensions.crossriderapp26276.26276.cookie._GPL_currenttime.value", "%221370969300%22");
Deleted : user_pref("extensions.crossriderapp26276.26276.cookie._GPL_hotfix20111102645.expiration", "Fri Feb 0[...]
Deleted : user_pref("extensions.crossriderapp26276.26276.cookie._GPL_hotfix20111102645.value", "%221%22");
Deleted : user_pref("extensions.crossriderapp26276.26276.cookie._GPL_ib_delay.expiration", "Fri Feb 01 2030 00[...]
Deleted : user_pref("extensions.crossriderapp26276.26276.cookie._GPL_ib_delay.value", "24");
Deleted : user_pref("extensions.crossriderapp26276.26276.cookie._GPL_ib_disclosure.expiration", "Fri Feb 01 20[...]
Deleted : user_pref("extensions.crossriderapp26276.26276.cookie._GPL_ib_disclosure.value", "1371299747");
Deleted : user_pref("extensions.crossriderapp26276.26276.cookie._GPL_installer_params.expiration", "Fri Feb 01[...]
Deleted : user_pref("extensions.crossriderapp26276.26276.cookie._GPL_installer_params.value", "%7B%22source_id[...]
Deleted : user_pref("extensions.crossriderapp26276.26276.cookie._GPL_installtime.expiration", "Fri Feb 01 2030[...]
Deleted : user_pref("extensions.crossriderapp26276.26276.cookie._GPL_installtime.value", "%221364833255%22");
Deleted : user_pref("extensions.crossriderapp26276.26276.cookie._GPL_parent_zoneid.expiration", "Fri Feb 01 20[...]
Deleted : user_pref("extensions.crossriderapp26276.26276.cookie._GPL_parent_zoneid.value", "%2214019%22");
Deleted : user_pref("extensions.crossriderapp26276.26276.cookie._GPL_pc_20120828.expiration", "Fri Feb 01 2030[...]
Deleted : user_pref("extensions.crossriderapp26276.26276.cookie._GPL_pc_20120828.value", "1365018900390");
Deleted : user_pref("extensions.crossriderapp26276.26276.cookie._GPL_product_id.expiration", "Fri Feb 01 2030 [...]
Deleted : user_pref("extensions.crossriderapp26276.26276.cookie._GPL_product_id.value", "%221347%22");
Deleted : user_pref("extensions.crossriderapp26276.26276.cookie._GPL_zoneid.expiration", "Fri Feb 01 2030 00:0[...]
Deleted : user_pref("extensions.crossriderapp26276.26276.cookie._GPL_zoneid.value", "%22166969%22");
Deleted : user_pref("extensions.crossriderapp26276.26276.cookie.dbtest.expiration", "Fri Feb 01 2030 00:00:00 [...]
Deleted : user_pref("extensions.crossriderapp26276.26276.cookie.dbtest.value", "1365006219897");
Deleted : user_pref("extensions.crossriderapp26276.26276.description", "Deal Spy");
Deleted : user_pref("extensions.crossriderapp26276.26276.domain", "");
Deleted : user_pref("extensions.crossriderapp26276.26276.enablesearch", false);
Deleted : user_pref("extensions.crossriderapp26276.26276.homepage", "");
Deleted : user_pref("extensions.crossriderapp26276.26276.iframe", false);
Deleted : user_pref("extensions.crossriderapp26276.26276.internaldb.InstallerIdentifiers.expiration", "Fri Feb[...]
Deleted : user_pref("extensions.crossriderapp26276.26276.internaldb.InstallerIdentifiers.value", "%7B%22instal[...]
Deleted : user_pref("extensions.crossriderapp26276.26276.internaldb.Resources_appVer.expiration", "Fri Feb 01 [...]
Deleted : user_pref("extensions.crossriderapp26276.26276.internaldb.Resources_appVer.value", "15");
Deleted : user_pref("extensions.crossriderapp26276.26276.internaldb.Resources_lastVersion.expiration", "Fri Fe[...]
Deleted : user_pref("extensions.crossriderapp26276.26276.internaldb.Resources_lastVersion.value", "1");
Deleted : user_pref("extensions.crossriderapp26276.26276.internaldb.Resources_meta.expiration", "Fri Feb 01 20[...]
Deleted : user_pref("extensions.crossriderapp26276.26276.internaldb.Resources_meta.value", "%7B%7D");
Deleted : user_pref("extensions.crossriderapp26276.26276.internaldb.Resources_nextCheck.expiration", "Sun Aug [...]
Deleted : user_pref("extensions.crossriderapp26276.26276.internaldb.Resources_nextCheck.value", "true");
Deleted : user_pref("extensions.crossriderapp26276.26276.internaldb.Resources_queue.expiration", "Fri Feb 01 2[...]
Deleted : user_pref("extensions.crossriderapp26276.26276.internaldb.Resources_queue.value", "%7B%7D");
Deleted : user_pref("extensions.crossriderapp26276.26276.internaldb.Resources_remote_resources.expiration", "F[...]
Deleted : user_pref("extensions.crossriderapp26276.26276.internaldb.Resources_remote_resources.value", "%7B%22[...]
Deleted : user_pref("extensions.crossriderapp26276.26276.internaldb.SoftwareDetected.expiration", "Fri Feb 01 [...]
Deleted : user_pref("extensions.crossriderapp26276.26276.internaldb.SoftwareDetected.value", "%7B%22AnySoftwar[...]
Deleted : user_pref("extensions.crossriderapp26276.26276.js", "\n\nif(\"undefined\"!=typeof _GPL_PLUGIN){var _[...]
Deleted : user_pref("extensions.crossriderapp26276.26276.manifesturl", "");
Deleted : user_pref("extensions.crossriderapp26276.26276.name", "Deal Spy");
Deleted : user_pref("extensions.crossriderapp26276.26276.newtab", "");
Deleted : user_pref("extensions.crossriderapp26276.26276.opensearch", "");
Deleted : user_pref("extensions.crossriderapp26276.26276.plugins.plugin_1.code", "appAPI._cr_config={appID:fun[...]
Deleted : user_pref("extensions.crossriderapp26276.26276.plugins.plugin_1.name", "base");
Deleted : user_pref("extensions.crossriderapp26276.26276.plugins.plugin_1.ver", 6);
Deleted : user_pref("extensions.crossriderapp26276.26276.plugins.plugin_1000014.code", "Array.prototype.indexO[...]
Deleted : user_pref("extensions.crossriderapp26276.26276.plugins.plugin_1000014.name", "GPL Plugin (Loader)");
Deleted : user_pref("extensions.crossriderapp26276.26276.plugins.plugin_1000014.ver", 16);
Deleted : user_pref("extensions.crossriderapp26276.26276.plugins.plugin_1000015.code", "var a=appAPI.db.getLis[...]
Deleted : user_pref("extensions.crossriderapp26276.26276.plugins.plugin_1000015.name", "GPL Background (BG)");
Deleted : user_pref("extensions.crossriderapp26276.26276.plugins.plugin_1000015.ver", 39);
Deleted : user_pref("extensions.crossriderapp26276.26276.plugins.plugin_13.code", "(function(a){a.selectedText[...]
Deleted : user_pref("extensions.crossriderapp26276.26276.plugins.plugin_13.name", "CrossriderAppUtils");
Deleted : user_pref("extensions.crossriderapp26276.26276.plugins.plugin_13.ver", 3);
Deleted : user_pref("extensions.crossriderapp26276.26276.plugins.plugin_14.code", "if(typeof(appAPI)===\"undef[...]
Deleted : user_pref("extensions.crossriderapp26276.26276.plugins.plugin_14.name", "CrossriderUtils");
Deleted : user_pref("extensions.crossriderapp26276.26276.plugins.plugin_14.ver", 8);
Deleted : user_pref("extensions.crossriderapp26276.26276.plugins.plugin_16.code", "if((typeof isBackground===\[...]
Deleted : user_pref("extensions.crossriderapp26276.26276.plugins.plugin_16.name", "FFAppAPIWrapper");
Deleted : user_pref("extensions.crossriderapp26276.26276.plugins.plugin_16.ver", 9);
Deleted : user_pref("extensions.crossriderapp26276.26276.plugins.plugin_17.code", "if(typeof window!==\"undefi[...]
Deleted : user_pref("extensions.crossriderapp26276.26276.plugins.plugin_17.name", "jQuery");
Deleted : user_pref("extensions.crossriderapp26276.26276.plugins.plugin_17.ver", 4);
Deleted : user_pref("extensions.crossriderapp26276.26276.plugins.plugin_21.code", "var CrossriderDebugManager=[...]
Deleted : user_pref("extensions.crossriderapp26276.26276.plugins.plugin_21.name", "debug");
Deleted : user_pref("extensions.crossriderapp26276.26276.plugins.plugin_21.ver", 4);
Deleted : user_pref("extensions.crossriderapp26276.26276.plugins.plugin_22.code", "(function(a){appAPI.queueMa[...]
Deleted : user_pref("extensions.crossriderapp26276.26276.plugins.plugin_22.name", "resources");
Deleted : user_pref("extensions.crossriderapp26276.26276.plugins.plugin_22.ver", 4);
Deleted : user_pref("extensions.crossriderapp26276.26276.plugins.plugin_28.code", "var CrossriderInitializerPl[...]
Deleted : user_pref("extensions.crossriderapp26276.26276.plugins.plugin_28.name", "initializer");
Deleted : user_pref("extensions.crossriderapp26276.26276.plugins.plugin_28.ver", 3);
Deleted : user_pref("extensions.crossriderapp26276.26276.plugins.plugin_4.code", "var jQuery = $jquery_171 = $[...]
Deleted : user_pref("extensions.crossriderapp26276.26276.plugins.plugin_4.name", "jquery_1_7_1");
Deleted : user_pref("extensions.crossriderapp26276.26276.plugins.plugin_4.ver", 4);
Deleted : user_pref("extensions.crossriderapp26276.26276.plugins.plugin_47.code", "(function(){appAPI.ready=fu[...]
Deleted : user_pref("extensions.crossriderapp26276.26276.plugins.plugin_47.name", "resources_background");
Deleted : user_pref("extensions.crossriderapp26276.26276.plugins.plugin_47.ver", 3);
Deleted : user_pref("extensions.crossriderapp26276.26276.plugins.plugin_64.code", "(function(){var h=\"__CR_EM[...]
Deleted : user_pref("extensions.crossriderapp26276.26276.plugins.plugin_64.name", "appApiMessage");
Deleted : user_pref("extensions.crossriderapp26276.26276.plugins.plugin_64.ver", 2);
Deleted : user_pref("extensions.crossriderapp26276.26276.plugins.plugin_72.code", "if(appAPI.__should_activate[...]
Deleted : user_pref("extensions.crossriderapp26276.26276.plugins.plugin_72.name", "appApiValidation");
Deleted : user_pref("extensions.crossriderapp26276.26276.plugins.plugin_72.ver", 3);
Deleted : user_pref("extensions.crossriderapp26276.26276.plugins.plugin_78.code", "if(typeof jQuery!==\"undefi[...]
Deleted : user_pref("extensions.crossriderapp26276.26276.plugins.plugin_78.name", "CrossriderInfo");
Deleted : user_pref("extensions.crossriderapp26276.26276.plugins.plugin_78.ver", 3);
Deleted : user_pref("extensions.crossriderapp26276.26276.plugins.plugin_98.code", "(function(){var b=\"cr_\"+a[...]
Deleted : user_pref("extensions.crossriderapp26276.26276.plugins.plugin_98.name", "omniCommands");
Deleted : user_pref("extensions.crossriderapp26276.26276.plugins.plugin_98.ver", 2);
Deleted : user_pref("extensions.crossriderapp26276.26276.plugins_lists.plugins_0", "4,14,78,16,64,47,72,98,100[...]
Deleted : user_pref("extensions.crossriderapp26276.26276.plugins_lists.plugins_1", "17,14,78,13,16,64,4,1,21,2[...]
Deleted : user_pref("extensions.crossriderapp26276.26276.plugins_lists.plugins_5", "4,14,78,13,16,64,47,72");
Deleted : user_pref("extensions.crossriderapp26276.26276.pluginsurl", "hxxps://w9u6a2p6.ssl.hwcdn.net/plugin/a[...]
Deleted : user_pref("extensions.crossriderapp26276.26276.pluginsversion", 13);
Deleted : user_pref("extensions.crossriderapp26276.26276.publisher", "Innovative Apps");
Deleted : user_pref("extensions.crossriderapp26276.26276.searchstatus", 0);
Deleted : user_pref("extensions.crossriderapp26276.26276.setnewtab", false);
Deleted : user_pref("extensions.crossriderapp26276.26276.thankyou", "");
Deleted : user_pref("extensions.crossriderapp26276.26276.updateinterval", 360);
Deleted : user_pref("extensions.crossriderapp26276.26276.ver", 15);
Deleted : user_pref("extensions.crossriderapp26276.adsOldValue", -1);
Deleted : user_pref("extensions.crossriderapp26276.apps", "26276");
Deleted : user_pref("extensions.crossriderapp26276.bic", "13dd0b5f5d12f62593c8162a756d31d1");
Deleted : user_pref("extensions.crossriderapp26276.cid", 26276);
Deleted : user_pref("extensions.crossriderapp26276.firstrun", false);
Deleted : user_pref("extensions.crossriderapp26276.hadappinstalled", true);
Deleted : user_pref("extensions.crossriderapp26276.installationdate", 1365006219);
Deleted : user_pref("extensions.crossriderapp26276.lastcheck", 22927467);
Deleted : user_pref("extensions.crossriderapp26276.lastcheckitem", 22927472);
Deleted : user_pref("extensions.crossriderapp26276.modetype", "production");
Deleted : user_pref("extensions.crossriderapp26276.reportInstall", true);
Deleted : user_pref("extensions.crossriderapp26276.statsDailyCounter", 8);
 
-\\ Google Chrome v28.0.1500.95
 
File : C:\Documents and Settings\DELL\Local Settings\Application Data\Google\Chrome\User Data\Default\Preferences
 
[OK] File is clean.
 
*************************
 
AdwCleaner[S1].txt - [17819 octets] - [05/08/2013 14:43:01]
 
########## EOF - C:\AdwCleaner[S1].txt - [17880 octets] ##########

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 5.3.3 (08.04.2013:1)
OS: Microsoft Windows XP x86
Ran by DELL on Mon 08/05/2013 at 14:50:45.03
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
~~~ Services
 
 
 
~~~ Registry Values
 
Successfully repaired: [Registry Value] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}\\DisplayName
Successfully repaired: [Registry Value] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}\\URL
 
 
 
~~~ Registry Keys
 
 
 
~~~ Files
 
 
 
~~~ Folders
 
Successfully deleted: [Folder] "C:\Documents and Settings\DELL\Application Data\pccustubinstaller"
Successfully deleted: [Folder] "C:\Program Files\coupons"
 
 
 
~~~ FireFox
 
Successfully deleted: [Folder] C:\Documents and Settings\DELL\Application Data\mozilla\firefox\profiles\n5d3b5n0.default\extensions\LogMeInClient@logmein.com
Successfully deleted the following from C:\Documents and Settings\DELL\Application Data\mozilla\firefox\profiles\n5d3b5n0.default\prefs.js
 
user_pref("extensions.crossrider.bic", "13dd0b5f5d12f62593c8162a756d31d1");
 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Mon 08/05/2013 at 14:53:44.29
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

ComboFix 13-08-05.03 - DELL 08/05/2013  15:10:36.1.4 - x86
Microsoft Windows XP Professional  5.1.2600.3.1252.1.1033.18.3061.1909 [GMT -4:00]
Running from: c:\documents and settings\DELL\My Documents\Downloads\ComboFix.exe
AV: Microsoft Security Essentials *Enabled/Updated* {EDB4FA23-53B8-4AFA-8C5D-99752CCA7095}
.
.
(((((((((((((((((((((((((((((((((((((((   Other Deletions   )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\docume~1\DELL\LOCALS~1\Temp\_MEI36962\_ctypes.pyd
c:\docume~1\DELL\LOCALS~1\Temp\_MEI36962\_elementtree.pyd
c:\docume~1\DELL\LOCALS~1\Temp\_MEI36962\_hashlib.pyd
c:\docume~1\DELL\LOCALS~1\Temp\_MEI36962\_multiprocessing.pyd
c:\docume~1\DELL\LOCALS~1\Temp\_MEI36962\_socket.pyd
c:\docume~1\DELL\LOCALS~1\Temp\_MEI36962\_ssl.pyd
c:\docume~1\DELL\LOCALS~1\Temp\_MEI36962\pyexpat.pyd
c:\docume~1\DELL\LOCALS~1\Temp\_MEI36962\pysqlite2._sqlite.pyd
c:\docume~1\DELL\LOCALS~1\Temp\_MEI36962\python27.dll
c:\docume~1\DELL\LOCALS~1\Temp\_MEI36962\pythoncom27.dll
c:\docume~1\DELL\LOCALS~1\Temp\_MEI36962\PyWinTypes27.dll
c:\docume~1\DELL\LOCALS~1\Temp\_MEI36962\select.pyd
c:\docume~1\DELL\LOCALS~1\Temp\_MEI36962\unicodedata.pyd
c:\docume~1\DELL\LOCALS~1\Temp\_MEI36962\win32api.pyd
c:\docume~1\DELL\LOCALS~1\Temp\_MEI36962\win32com.shell.shell.pyd
c:\docume~1\DELL\LOCALS~1\Temp\_MEI36962\win32crypt.pyd
c:\docume~1\DELL\LOCALS~1\Temp\_MEI36962\win32event.pyd
c:\docume~1\DELL\LOCALS~1\Temp\_MEI36962\win32file.pyd
c:\docume~1\DELL\LOCALS~1\Temp\_MEI36962\win32inet.pyd
c:\docume~1\DELL\LOCALS~1\Temp\_MEI36962\win32pdh.pyd
c:\docume~1\DELL\LOCALS~1\Temp\_MEI36962\win32process.pyd
c:\docume~1\DELL\LOCALS~1\Temp\_MEI36962\win32profile.pyd
c:\docume~1\DELL\LOCALS~1\Temp\_MEI36962\win32security.pyd
c:\docume~1\DELL\LOCALS~1\Temp\_MEI36962\win32ts.pyd
c:\docume~1\DELL\LOCALS~1\Temp\_MEI36962\windows._cacheinvalidation.pyd
c:\docume~1\DELL\LOCALS~1\Temp\_MEI36962\wx._controls_.pyd
c:\docume~1\DELL\LOCALS~1\Temp\_MEI36962\wx._core_.pyd
c:\docume~1\DELL\LOCALS~1\Temp\_MEI36962\wx._gdi_.pyd
c:\docume~1\DELL\LOCALS~1\Temp\_MEI36962\wx._html2.pyd
c:\docume~1\DELL\LOCALS~1\Temp\_MEI36962\wx._misc_.pyd
c:\docume~1\DELL\LOCALS~1\Temp\_MEI36962\wx._windows_.pyd
c:\docume~1\DELL\LOCALS~1\Temp\_MEI36962\wx._wizard.pyd
c:\docume~1\DELL\LOCALS~1\Temp\_MEI36962\wxbase294u_net_vc90.dll
c:\docume~1\DELL\LOCALS~1\Temp\_MEI36962\wxbase294u_vc90.dll
c:\docume~1\DELL\LOCALS~1\Temp\_MEI36962\wxmsw294u_adv_vc90.dll
c:\docume~1\DELL\LOCALS~1\Temp\_MEI36962\wxmsw294u_core_vc90.dll
c:\docume~1\DELL\LOCALS~1\Temp\_MEI36962\wxmsw294u_html_vc90.dll
c:\docume~1\DELL\LOCALS~1\Temp\_MEI36962\wxmsw294u_webview_vc90.dll
c:\documents and settings\All Users\Application Data\3002.abs
c:\documents and settings\All Users\Application Data\3002.xml
c:\documents and settings\DELL\Application Data\pdfsound.dll
c:\documents and settings\DELL\Local Settings\Temp\_MEI36962\_ctypes.pyd
c:\documents and settings\DELL\Local Settings\Temp\_MEI36962\_elementtree.pyd
c:\documents and settings\DELL\Local Settings\Temp\_MEI36962\_hashlib.pyd
c:\documents and settings\DELL\Local Settings\Temp\_MEI36962\_multiprocessing.pyd
c:\documents and settings\DELL\Local Settings\Temp\_MEI36962\_socket.pyd
c:\documents and settings\DELL\Local Settings\Temp\_MEI36962\_ssl.pyd
c:\documents and settings\DELL\Local Settings\Temp\_MEI36962\pyexpat.pyd
c:\documents and settings\DELL\Local Settings\Temp\_MEI36962\pysqlite2._sqlite.pyd
c:\documents and settings\DELL\Local Settings\Temp\_MEI36962\python27.dll
c:\documents and settings\DELL\Local Settings\Temp\_MEI36962\pythoncom27.dll
c:\documents and settings\DELL\Local Settings\Temp\_MEI36962\PyWinTypes27.dll
c:\documents and settings\DELL\Local Settings\Temp\_MEI36962\select.pyd
c:\documents and settings\DELL\Local Settings\Temp\_MEI36962\unicodedata.pyd
c:\documents and settings\DELL\Local Settings\Temp\_MEI36962\win32api.pyd
c:\documents and settings\DELL\Local Settings\Temp\_MEI36962\win32com.shell.shell.pyd
c:\documents and settings\DELL\Local Settings\Temp\_MEI36962\win32crypt.pyd
c:\documents and settings\DELL\Local Settings\Temp\_MEI36962\win32event.pyd
c:\documents and settings\DELL\Local Settings\Temp\_MEI36962\win32file.pyd
c:\documents and settings\DELL\Local Settings\Temp\_MEI36962\win32inet.pyd
c:\documents and settings\DELL\Local Settings\Temp\_MEI36962\win32pdh.pyd
c:\documents and settings\DELL\Local Settings\Temp\_MEI36962\win32process.pyd
c:\documents and settings\DELL\Local Settings\Temp\_MEI36962\win32profile.pyd
c:\documents and settings\DELL\Local Settings\Temp\_MEI36962\win32security.pyd
c:\documents and settings\DELL\Local Settings\Temp\_MEI36962\win32ts.pyd
c:\documents and settings\DELL\Local Settings\Temp\_MEI36962\windows._cacheinvalidation.pyd
c:\documents and settings\DELL\Local Settings\Temp\_MEI36962\wx._controls_.pyd
c:\documents and settings\DELL\Local Settings\Temp\_MEI36962\wx._core_.pyd
c:\documents and settings\DELL\Local Settings\Temp\_MEI36962\wx._gdi_.pyd
c:\documents and settings\DELL\Local Settings\Temp\_MEI36962\wx._html2.pyd
c:\documents and settings\DELL\Local Settings\Temp\_MEI36962\wx._misc_.pyd
c:\documents and settings\DELL\Local Settings\Temp\_MEI36962\wx._windows_.pyd
c:\documents and settings\DELL\Local Settings\Temp\_MEI36962\wx._wizard.pyd
c:\documents and settings\DELL\Local Settings\Temp\_MEI36962\wxbase294u_net_vc90.dll
c:\documents and settings\DELL\Local Settings\Temp\_MEI36962\wxbase294u_vc90.dll
c:\documents and settings\DELL\Local Settings\Temp\_MEI36962\wxmsw294u_adv_vc90.dll
c:\documents and settings\DELL\Local Settings\Temp\_MEI36962\wxmsw294u_core_vc90.dll
c:\documents and settings\DELL\Local Settings\Temp\_MEI36962\wxmsw294u_html_vc90.dll
c:\documents and settings\DELL\Local Settings\Temp\_MEI36962\wxmsw294u_webview_vc90.dll
c:\documents and settings\DELL\My Documents\~WRL0005.tmp
c:\documents and settings\DELL\My Documents\~WRL0488.tmp
c:\documents and settings\DELL\My Documents\~WRL0958.tmp
c:\documents and settings\DELL\My Documents\~WRL1094.tmp
c:\windows\system32\dllcache\wmpvis.dll
c:\windows\wininit.ini
.
c:\windows\system32\drivers\i8042prt.sys was missing 
Restored copy from - c:\windows\ServicePackFiles\i386\i8042prt.sys
.
.
(((((((((((((((((((((((((((((((((((((((   Drivers/Services   )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
-------\Legacy_PCCMSERVICE
-------\Legacy_RKHIT
-------\Service_pcCMService
-------\Service_RkHit
.
.
(((((((((((((((((((((((((   Files Created from 2013-07-05 to 2013-08-05  )))))))))))))))))))))))))))))))
.
.
2013-08-05 19:22 . 2013-08-05 19:22 -------- d-----w- c:\program files\temp
2013-08-05 19:18 . 2008-04-14 04:48 52480 -c--a-w- c:\windows\system32\dllcache\i8042prt.sys
2013-08-05 19:18 . 2008-04-14 04:48 52480 ----a-w- c:\windows\system32\drivers\i8042prt.sys
2013-08-05 18:50 . 2013-08-05 18:50 -------- d-----w- c:\windows\ERUNT
2013-08-05 18:36 . 2002-04-12 04:00 57344 ----a-w- c:\windows\system32\BRSVC01A.EXE
2013-08-05 18:36 . 2001-12-13 04:01 45056 ----a-w- c:\windows\system32\BRSS01A.EXE
2013-08-05 06:30 . 2013-07-02 06:54 7143960 ----a-w- c:\documents and settings\All Users\Application Data\Microsoft\Microsoft Antimalware\Definition Updates\{C164299A-52F2-48AC-BB62-72DD70C92BD4}\mpengine.dll
2013-08-04 20:28 . 2013-08-04 20:28 -------- d-----w- c:\documents and settings\DELL\Application Data\Comcast
2013-08-04 20:24 . 2013-08-04 20:24 -------- d-----w- c:\documents and settings\DELL\Application Data\Motive
2013-08-04 20:23 . 2013-08-04 20:24 -------- d-----w- c:\program files\Comcast
2013-08-04 20:22 . 2013-08-04 20:24 -------- d-----w- c:\program files\Common Files\Motive
2013-08-04 20:22 . 2013-08-04 20:29 -------- d-----w- c:\documents and settings\All Users\Application Data\Motive
2013-08-04 05:41 . 2013-07-02 06:54 7143960 ----a-w- c:\documents and settings\All Users\Application Data\Microsoft\Microsoft Antimalware\Definition Updates\Backup\mpengine.dll
2013-08-02 12:06 . 2009-01-25 17:14 15224 ----a-w- c:\windows\system32\sdnclean.exe
2013-08-02 12:06 . 2013-08-02 12:31 -------- d-----w- c:\program files\Spybot - Search & Destroy 2
2013-07-31 23:44 . 2013-07-31 23:44 -------- d-----w- c:\documents and settings\NetworkService\Local Settings\Application Data\Sun
2013-07-31 19:54 . 2013-03-14 21:41 67680 ----a-w- c:\windows\system32\libusb0.dll
2013-07-31 19:54 . 2013-03-14 21:41 42592 ----a-w- c:\windows\system32\drivers\libusb0.sys
2013-07-31 19:54 . 2013-07-31 19:54 -------- d-----w- c:\documents and settings\DELL\Application Data\JawboneUpdater
2013-07-31 19:54 . 2013-07-31 19:54 -------- d-----w- c:\program files\Jawbone
2013-07-29 20:14 . 2013-07-29 20:14 388096 ----a-r- c:\documents and settings\DELL\Application Data\Microsoft\Installer\{45A66726-69BC-466B-A7A4-12FCBA4883D7}\HiJackThis.exe
2013-07-29 20:14 . 2013-07-29 20:14 -------- d-----w- c:\program files\Trend Micro
2013-07-29 17:11 . 2013-08-02 12:26 -------- d-----w- c:\documents and settings\All Users\Application Data\Spybot - Search & Destroy
2013-07-29 17:11 . 2013-08-02 12:06 -------- d-----w- c:\program files\Spybot - Search & Destroy
2013-07-28 17:54 . 2012-07-27 02:02 257928 ----a-w- c:\windows\system32\drivers\tmcomm.sys
2013-07-23 20:39 . 2013-07-23 20:44 -------- d-----w- c:\documents and settings\DELL\Application Data\vlc
2013-07-23 17:19 . 2013-07-23 17:23 -------- d-----w- c:\windows\system32\MRT
2013-07-14 23:06 . 2013-07-14 23:06 -------- d-----w- c:\program files\PDFZilla
.
.
.
((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2013-08-05 19:21 . 2010-04-21 12:36 17408 ----a-w- c:\windows\system32\rpcnetp.exe
2013-08-05 19:21 . 2010-04-21 17:07 69792 ----a-w- c:\windows\system32\rpcnet.dll
2013-06-28 16:38 . 2013-06-28 16:38 94632 ----a-w- c:\windows\system32\WindowsAccessBridge.dll
2013-06-28 16:38 . 2013-06-28 16:38 144896 ----a-w- c:\windows\system32\javacpl.cpl
2013-06-28 16:37 . 2013-03-25 23:19 867240 ----a-w- c:\windows\system32\npDeployJava1.dll
2013-06-28 16:37 . 2013-03-25 23:19 789416 ----a-w- c:\windows\system32\deployJava1.dll
2013-06-19 15:29 . 2010-04-21 17:07 69792 ------w- c:\windows\system32\rpcnet.exe
2013-06-19 15:12 . 2010-04-21 16:45 17408 -c--a-w- c:\windows\system32\rpcnetp.dll
2013-06-19 01:50 . 2013-01-20 19:59 211560 ----a-w- c:\windows\system32\drivers\MpFilter.sys
2013-06-11 21:36 . 2013-03-26 23:37 71048 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2013-06-11 21:36 . 2013-03-26 23:37 692104 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2013-06-08 03:55 . 2010-04-21 17:11 385024 ------w- c:\windows\system32\html.iec
2013-06-07 21:56 . 2003-07-16 16:45 920064 ----a-w- c:\windows\system32\wininet.dll
2013-06-07 21:56 . 2003-07-16 16:26 43520 ------w- c:\windows\system32\licmgr10.dll
2013-06-07 21:56 . 2003-07-16 16:24 1469440 ------w- c:\windows\system32\inetcpl.cpl
2013-06-04 07:23 . 2003-07-16 16:36 562688 ----a-w- c:\windows\system32\qedit.dll
2013-06-04 01:40 . 2003-07-16 16:45 1876736 ----a-w- c:\windows\system32\win32k.sys
2013-05-30 20:22 . 2013-03-26 23:11 237568 ----a-w- c:\windows\system32\BtwRSupport.dll
2013-05-30 20:22 . 2013-03-26 23:11 59688 ----a-w- c:\windows\system32\drivers\btwhid.sys
2013-05-30 20:22 . 2013-03-26 23:11 37160 ----a-w- c:\windows\system32\drivers\btport.sys
2013-05-30 20:22 . 2013-03-26 23:11 118440 ----a-w- c:\windows\system32\drivers\btwdndis.sys
2013-05-30 20:22 . 2013-03-26 23:11 939056 ----a-w- c:\windows\system32\drivers\btkrnl.sys
2013-05-30 20:22 . 2013-03-26 23:11 556200 ----a-w- c:\windows\system32\drivers\btaudio.sys
2013-05-30 20:22 . 2013-03-26 23:17 37032 ----a-w- c:\windows\system32\drivers\btwmodem.sys
2013-05-30 20:22 . 2013-03-26 23:11 92792 ----a-w- c:\windows\system32\drivers\btwsecfl.sys
2013-05-30 20:22 . 2013-03-26 23:11 52984 ----a-w- c:\windows\system32\drivers\btwusb.sys
2013-05-30 20:22 . 2013-02-19 11:56 1128800 ----a-w- c:\windows\system32\btrez.dll
2013-05-23 00:33 . 2013-04-20 15:24 4659712 ----a-w- c:\windows\system32\Redemption.dll
2013-05-10 16:39 . 2012-10-01 21:10 39936 ----a-w- c:\windows\system32\identprv.dll
2013-05-09 04:28 . 2006-10-19 01:47 1543680 ------w- c:\windows\system32\wmvdecod.dll
2013-03-07 14:31 . 2013-03-30 12:54 263064 ----a-w- c:\program files\mozilla firefox\components\browsercomps.dll
.
.
(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown 
REGEDIT4
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\Carbonite.Green]
@="{95A27763-F62A-4114-9072-E81D87DE3B68}"
[HKEY_CLASSES_ROOT\CLSID\{95A27763-F62A-4114-9072-E81D87DE3B68}]
2013-02-05 20:18 1020424 ----a-r- c:\program files\Carbonite\Carbonite Backup\CarboniteNSE.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\Carbonite.Partial]
@="{E300CD91-100F-4E67-9AF3-1384A6124015}"
[HKEY_CLASSES_ROOT\CLSID\{E300CD91-100F-4E67-9AF3-1384A6124015}]
2013-02-05 20:18 1020424 ----a-r- c:\program files\Carbonite\Carbonite Backup\CarboniteNSE.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\Carbonite.Yellow]
@="{5E529433-B50E-4bef-A63B-16A6B71B071A}"
[HKEY_CLASSES_ROOT\CLSID\{5E529433-B50E-4bef-A63B-16A6B71B071A}]
2013-02-05 20:18 1020424 ----a-r- c:\program files\Carbonite\Carbonite Backup\CarboniteNSE.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\GDriveBlacklistedOverlay]
@="{81539FE6-33C7-4CE7-90C7-1C7B8F2F2D42}"
[HKEY_CLASSES_ROOT\CLSID\{81539FE6-33C7-4CE7-90C7-1C7B8F2F2D42}]
2013-06-07 03:57 578512 ----a-w- c:\program files\Google\Drive\googledrivesync32.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\GDriveSharedEditOverlay]
@="{81539FE6-33C7-4CE7-90C7-1C7B8F2F2D44}"
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\GDriveSharedOverlay]
@="{81539FE6-33C7-4CE7-90C7-1C7B8F2F2D44}"
[HKEY_CLASSES_ROOT\CLSID\{81539FE6-33C7-4CE7-90C7-1C7B8F2F2D44}]
2013-06-07 03:57 578512 ----a-w- c:\program files\Google\Drive\googledrivesync32.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\GDriveSharedEditOverlay]
@="{81539FE6-33C7-4CE7-90C7-1C7B8F2F2D44}"
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\GDriveSharedOverlay]
@="{81539FE6-33C7-4CE7-90C7-1C7B8F2F2D44}"
[HKEY_CLASSES_ROOT\CLSID\{81539FE6-33C7-4CE7-90C7-1C7B8F2F2D44}]
2013-06-07 03:57 578512 ----a-w- c:\program files\Google\Drive\googledrivesync32.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\GDriveSharedViewOverlay]
@="{81539FE6-33C7-4CE7-90C7-1C7B8F2F2D43}"
[HKEY_CLASSES_ROOT\CLSID\{81539FE6-33C7-4CE7-90C7-1C7B8F2F2D43}]
2013-06-07 03:57 578512 ----a-w- c:\program files\Google\Drive\googledrivesync32.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\GDriveSyncedOverlay]
@="{81539FE6-33C7-4CE7-90C7-1C7B8F2F2D40}"
[HKEY_CLASSES_ROOT\CLSID\{81539FE6-33C7-4CE7-90C7-1C7B8F2F2D40}]
2013-06-07 03:57 578512 ----a-w- c:\program files\Google\Drive\googledrivesync32.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\GDriveSyncingOverlay]
@="{81539FE6-33C7-4CE7-90C7-1C7B8F2F2D41}"
[HKEY_CLASSES_ROOT\CLSID\{81539FE6-33C7-4CE7-90C7-1C7B8F2F2D41}]
2013-06-07 03:57 578512 ----a-w- c:\program files\Google\Drive\googledrivesync32.dll
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"GoogleDriveSync"="c:\program files\Google\Drive\googledrivesync.exe" [2013-06-07 19676256]
"GoogleChromeAutoLaunch_2E4C89BC9C4C95BA00C096B9DE4FCA59"="c:\program files\Google\Chrome\Application\chrome.exe" [2013-07-25 846288]
"Jump Desktop"="c:\program files\Jump Desktop\JumpDesktop.exe" [2013-05-07 469032]
"ISUSPM"="c:\documents and settings\All Users\Application Data\FLEXnet\Connect\11\ISUSPM.exe" [2009-05-05 222496]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"atchk"="c:\program files\Intel\AMT\atchk.exe" [2009-12-01 401408]
"SoundMAXPnP"="c:\program files\Analog Devices\Core\smax4pnp.exe" [2009-06-22 1044480]
"HP Software Update"="c:\program files\HP\HP Software Update\HPWuSchd2.exe" [2009-11-18 54576]
"WD Drive Unlocker"="c:\program files\Western Digital\WD Security\WDDriveAutoUnlock.exe" [2012-06-13 1688008]
"APSDaemon"="c:\program files\Common Files\Apple\Apple Application Support\APSDaemon.exe" [2013-04-22 59720]
"MSC"="c:\program files\Microsoft Security Client\msseces.exe" [2013-06-20 995176]
"Carbonite Backup"="c:\program files\Carbonite\Carbonite Backup\CarboniteUI.exe" [2013-02-05 1065480]
"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2013-04-04 958576]
"WD Quick View"="c:\program files\Western Digital\WD Quick View\WDDMStatus.exe" [2013-06-19 5524336]
"tvncontrol"="c:\program files\TightVNC\tvnserver.exe" [2013-05-07 1318400]
"IndexSearch"="c:\program files\Nuance\PaperPort\IndexSearch.exe" [2010-03-09 46368]
"PaperPort PTD"="c:\program files\Nuance\PaperPort\pptd40nt.exe" [2010-03-09 29984]
"PPort12reminder"="c:\program files\Nuance\PaperPort\Ereg\Ereg.exe" [2010-02-09 328992]
"PDFHook"="c:\program files\Nuance\PDF Viewer Plus\pdfpro5hook.exe" [2010-03-06 636192]
"PDF5 Registry Controller"="c:\program files\Nuance\PDF Viewer Plus\RegistryController.exe" [2010-03-05 62752]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2008-08-18 150040]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2008-05-29 170520]
"Persistence"="c:\windows\system32\igfxpers.exe" [2008-05-29 141848]
"QuickTime Task"="c:\program files\QuickTime\QTTask.exe" [2013-05-01 421888]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2013-05-31 152392]
"SunJavaUpdateSched"="c:\program files\Common Files\Java\Java Update\jusched.exe" [2013-03-12 253816]
"SDTray"="c:\program files\Spybot - Search & Destroy 2\SDTray.exe" [2013-07-25 5624784]
"Comcast_McciTrayApp"="c:\program files\Comcast\pcTrayApp.exe" [2012-12-10 1982464]
.
c:\documents and settings\DELL\Start Menu\Programs\Startup\
Jawbone Updater.lnk - c:\program files\Jawbone\JawboneUpdater.exe nobrowser [2013-3-14 4140664]
.
c:\documents and settings\All Users\Start Menu\Programs\Startup\
Bluetooth.lnk - c:\program files\WIDCOMM\Bluetooth Software\BTTray.exe [2013-2-19 641392]
HP Digital Imaging Monitor.lnk - c:\program files\HP\Digital Imaging\bin\hpqtra08.exe [2009-11-18 275072]
Windows Search.lnk - c:\program files\Windows Desktop Search\WindowsSearch.exe  /startup [2008-5-26 123904]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"SoftwareSASGeneration"= 1 (0x1)
.
[hkey_local_machine\software\microsoft\windows\currentversion\explorer\ShellExecuteHooks]
"{56F9679E-7826-4C84-81F3-532071A8BCC5}"= "c:\program files\Windows Desktop Search\MSNLNamespaceMgr.dll" [2009-05-25 304128]
.
[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\session manager]
BootExecute REG_MULTI_SZ   autocheck autochk *\0\0sdnclean.exe
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MsMpSvc]
@="Service"
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\rpcnet]
@="Service"
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Wdf01000.sys]
@="Driver"
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\run-]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe"
"QuickTime Task"="c:\program files\QuickTime\QTTask.exe" -atboottime
.
[HKEY_LOCAL_MACHINE\software\microsoft\security center]
"AntiVirusOverride"=dword:00000001
.
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\Microsoft Office\\Office12\\OUTLOOK.EXE"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqtra08.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqste08.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hposid01.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqkygrp.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpfcCopy.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpoews01.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpiscnapp.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqgplgtupl.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqgpc01.exe"=
"c:\\Program Files\\HP\\HP Software Update\\hpwucli.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\smart web printing\\SmartWebPrintExe.exe"=
"c:\\Program Files\\Bonjour\\mDNSResponder.exe"=
"c:\\Program Files\\Mozilla Firefox\\plugin-container.exe"=
"c:\\Program Files\\Carbonite\\Carbonite Backup\\CarboniteService.exe"=
"c:\\Program Files\\Carbonite\\Carbonite Backup\\CarboniteSetup.exe"=
"c:\\Program Files\\Carbonite\\Carbonite Backup\\CarboniteUI.exe"=
"c:\\WINDOWS\\system32\\muzapp.exe"=
"c:\\Program Files\\Jump Desktop\\JumpWinClient.exe"=
"c:\\Program Files\\Jump Desktop\\JumpDesktop.exe"=
"c:\\Program Files\\Jump Desktop\\JumpService.exe"=
"c:\\Program Files\\TightVNC\\tvnviewer.exe"=
"c:\\Program Files\\TightVNC\\tvnserver.exe"=
"c:\\Program Files\\Common Files\\Apple\\Apple Application Support\\WebKit2WebProcess.exe"=
"c:\\Program Files\\iTunes\\iTunes.exe"=
"c:\\Program Files\\GameSpy Arcade\\Aphex.exe"=
"c:\\Program Files\\EA GAMES\\Battlefield 1942\\BF1942.exe"=
"c:\\Program Files\\Jawbone\\JawboneUpdater.exe"=
"c:\\Program Files\\Spybot - Search & Destroy 2\\SDTray.exe"=
"c:\\Program Files\\Spybot - Search & Destroy 2\\SDFSSvc.exe"=
"c:\\Program Files\\Spybot - Search & Destroy 2\\SDUpdate.exe"=
"c:\\Program Files\\Spybot - Search & Destroy 2\\SDUpdSvc.exe"=
"c:\\Program Files\\Brother\\BRAdmin Light\\BRAdmLight.exe"=
.
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\GloballyOpenPorts\List]
"5985:TCP"= 5985:TCP:*:Disabled:Windows Remote Management 
.
R2 JumpDesktop;Jump Desktop Service;c:\program files\Jump Desktop\JumpService.exe [5/7/2013 12:23 PM 7680]
R2 PDFProFiltSrvPP;PDFProFiltSrvPP;c:\program files\Nuance\PaperPort\PDFProFiltSrvPP.exe [3/9/2010 12:40 AM 144672]
R2 SDScannerService;Spybot-S&D 2 Scanner Service;c:\program files\Spybot - Search & Destroy 2\SDFSSvc.exe [8/2/2013 8:06 AM 1817560]
R2 SDUpdateService;Spybot-S&D 2 Updating Service;c:\program files\Spybot - Search & Destroy 2\SDUpdSvc.exe [8/2/2013 8:06 AM 1033688]
R2 tvnserver;TightVNC Server;c:\program files\TightVNC\tvnserver.exe [5/7/2013 11:05 AM 1318400]
R2 UNS;Intel® Active Management Technology User Notification Service;c:\program files\Intel\AMT\UNS.exe [4/26/2010 2:25 PM 2519040]
R2 WDBackup;WD Backup;c:\program files\Western Digital\WD SmartWare\WDBackupEngine.exe [6/19/2013 9:48 AM 1042808]
R2 WDDriveService;WD Drive Manager;c:\program files\Western Digital\WD Drive Manager\WDDriveService.exe [6/19/2013 9:20 AM 270192]
R3 btwsecfl;Bluetooth USB Security Filter;c:\windows\system32\drivers\btwsecfl.sys [3/26/2013 7:11 PM 92792]
S1 MpKsl1cffebc4;MpKsl1cffebc4;\??\c:\documents and settings\All Users\Application Data\Microsoft\Microsoft Antimalware\Definition Updates\{C164299A-52F2-48AC-BB62-72DD70C92BD4}\MpKsl1cffebc4.sys --> c:\documents and settings\All Users\Application Data\Microsoft\Microsoft Antimalware\Definition Updates\{C164299A-52F2-48AC-BB62-72DD70C92BD4}\MpKsl1cffebc4.sys [?]
S2 gupdate;Google Update Service (gupdate);c:\program files\Google\Update\GoogleUpdate.exe [3/26/2013 7:34 PM 136176]
S2 SDWSCService;Spybot-S&D 2 Security Center Service;c:\program files\Spybot - Search & Destroy 2\SDWSCSvc.exe [8/2/2013 8:06 AM 171928]
S3 dgderdrv;dgderdrv;c:\windows\system32\drivers\dgderdrv.sys --> c:\windows\system32\drivers\dgderdrv.sys [?]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\Google\Update\GoogleUpdate.exe [3/26/2013 7:34 PM 136176]
S3 libusb0;Jawbone LibUsb-Win32 - Kernel Driver 09/22/2011,1.2.5.0;c:\windows\system32\drivers\libusb0.sys [7/31/2013 3:54 PM 42592]
S3 WDC_SAM;WD SCSI Pass Thru driver;c:\windows\system32\drivers\wdcsam.sys [5/6/2008 4:06 PM 11520]
.
--- Other Services/Drivers In Memory ---
.
*NewlyCreated* - WS2IFSL
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
HPZ12 REG_MULTI_SZ   Pml Driver HPZ12 Net Driver HPZ12
HPService REG_MULTI_SZ   HPSLPSVC
hpdevmgmt REG_MULTI_SZ   hpqcxs08 hpqddsvc
.
[HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\{8A69D345-D564-463c-AFF1-A69D9E530F96}]
2013-07-31 20:05 1173456 ----a-w- c:\program files\Google\Chrome\Application\28.0.1500.95\Installer\chrmstp.exe
.
Contents of the 'Scheduled Tasks' folder
.
2013-08-05 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe [2013-03-26 21:36]
.
2013-07-31 c:\windows\Tasks\AppleSoftwareUpdate.job
- c:\program files\Apple Software Update\SoftwareUpdate.exe [2011-06-01 21:57]
.
2013-08-05 c:\windows\Tasks\Check for updates (Spybot - Search & Destroy).job
- c:\program files\Spybot - Search & Destroy 2\SDUpdate.exe [2013-08-02 14:58]
.
2013-08-05 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2013-03-26 23:34]
.
2013-08-05 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2013-03-26 23:34]
.
2013-08-05 c:\windows\Tasks\Microsoft Antimalware Scheduled Scan.job
- c:\program files\Microsoft Security Client\MpCmdRun.exe [2013-06-20 22:05]
.
2013-08-02 c:\windows\Tasks\Refresh immunization (Spybot - Search & Destroy).job
- c:\program files\Spybot - Search & Destroy 2\SDImmunize.exe [2013-08-02 14:57]
.
2013-08-02 c:\windows\Tasks\Scan the system (Spybot - Search & Destroy).job
- c:\program files\Spybot - Search & Destroy 2\SDScan.exe [2013-08-02 14:58]
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.indianapa.com/chamber
uInternet Settings,ProxyOverride = *.local
IE: Open with PDF Viewer Plus - c:\program files\Nuance\PDF Viewer Plus\Bin\PlusIEContextMenu.dll/PlusIEContextMenu.htm
IE: Send to &Bluetooth Device... - c:\program files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
IE: Send To Bluetooth - c:\program files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
TCP: DhcpNameServer = 75.75.76.76 75.75.75.75
FF - ProfilePath - c:\documents and settings\DELL\Application Data\Mozilla\Firefox\Profiles\n5d3b5n0.default\
FF - ExtSQL: 2013-08-04 16:24; mcciwbch@motive.com; c:\program files\Mozilla Firefox\extensions\mcciwbch@motive.com.xpi
FF - ExtSQL: !HIDDEN! 2013-03-27 19:27; smartwebprinting@hp.com; c:\program files\HP\Digital Imaging\Smart Web Printing\MozillaAddOn3
.
- - - - ORPHANS REMOVED - - - -
.
Toolbar-Locked - (no file)
Notify-SDWinLogon - SDWinLogon.dll
.
.
.
**************************************************************************
.
catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2013-08-05 15:22
Windows 5.1.2600 Service Pack 3 NTFS
.
scanning hidden processes ...  
.
scanning hidden autostart entries ... 
.
scanning hidden files ...  
.
scan completed successfully
hidden files: 0
.
**************************************************************************
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\WINDOWS\\system32\\Macromed\\Flash\\FlashUtil32_11_7_700_224_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\WINDOWS\\system32\\Macromed\\Flash\\FlashUtil32_11_7_700_224_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="IFlashBroker5"
.
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
--------------------- DLLs Loaded Under Running Processes ---------------------
.
- - - - - - - > 'explorer.exe'(5432)
c:\windows\system32\WININET.dll
c:\program files\Carbonite\Carbonite Backup\CarboniteNSE.dll
c:\program files\Google\Drive\googledrivesync32.dll
c:\windows\system32\btmmhook.dll
c:\windows\system32\ieframe.dll
c:\windows\system32\webcheck.dll
c:\windows\system32\WPDShServiceObj.dll
c:\windows\system32\btncopy.dll
c:\windows\system32\PortableDeviceTypes.dll
c:\windows\system32\PortableDeviceApi.dll
.
------------------------ Other Running Processes ------------------------
.
c:\program files\Microsoft Security Client\MsMpEng.exe
c:\windows\system32\brss01a.exe
c:\program files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
c:\program files\Intel\AMT\atchksrv.exe
c:\program files\Microsoft Small Business\Business Contact Manager\BcmSqlStartupSvc.exe
c:\program files\Bonjour\mDNSResponder.exe
c:\program files\Carbonite\Carbonite Backup\carboniteservice.exe
c:\program files\Java\jre7\bin\jqs.exe
c:\program files\Intel\AMT\LMS.exe
c:\program files\Common Files\Nero\Nero BackItUp 4\NBService.exe
c:\windows\system32\rpcnet.exe
c:\program files\Microsoft SQL Server\90\Shared\sqlbrowser.exe
c:\program files\Microsoft SQL Server\90\Shared\sqlwriter.exe
c:\program files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
c:\windows\system32\SearchIndexer.exe
c:\program files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
c:\program files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
c:\program files\Windows Desktop Search\WindowsSearch.exe
c:\program files\Jawbone\JawboneUpdater.exe
c:\windows\system32\igfxsrvc.exe
c:\progra~1\WIDCOMM\BLUETO~1\BTSTAC~1.EXE
c:\program files\iPod\bin\iPodService.exe
.
**************************************************************************
.
Completion time: 2013-08-05  15:29:36 - machine was rebooted
ComboFix-quarantined-files.txt  2013-08-05 19:29
.
Pre-Run: 1,283,058,003,968 bytes free
Post-Run: 1,283,335,389,184 bytes free
.
WindowsXP-KB310994-SP2-Pro-BootDisk-ENU.exe
[boot loader]
timeout=2
default=multi(0)disk(0)rdisk(0)partition(1)\WINDOWS
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
UnsupportedDebug="do not select this" /debug
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Professional" /fastdetect /NoExecute=OptIn
[spybotsd]
timeout.old=30
.
- - End Of File - - 3AAE1C3E17FA442A00A0EEEC544E0385
726E5C5FB882BCB1D0E1E92301F16487

 

 Results of screen317's Security Check version 0.99.71  
 Windows XP Service Pack 3 x86   
 Internet Explorer 8  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Firewall Enabled!  
Microsoft Security Essentials   
 Antivirus up to date! (On Access scanning disabled!) 
`````````Anti-malware/Other Utilities Check:````````` 
 Spybot - Search & Destroy 
 Java 7 Update 25  
 Adobe Flash Player 11.7.700.224  
 Adobe Reader XI  
 Mozilla Firefox 19.0.2 Firefox out of Date!  
 Google Chrome 28.0.1500.72  
 Google Chrome 28.0.1500.95  
````````Process Check: objlist.exe by Laurent````````  
 Microsoft Security Essentials MSMpEng.exe 
 Microsoft Security Essentials msseces.exe 
 Spybot Teatimer.exe is disabled! 
 Microsoft Small Business Business Contact Manager BcmSqlStartupSvc.exe  
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C:: 8% 
````````````````````End of Log`````````````````````` 

 

 

What should I do from this point?  Thank you so much for the assistance!

 

DPH



#5 nasdaq

nasdaq

  • Malware Response Team
  • 38,756 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:01:55 AM

Posted 06 August 2013 - 09:00 AM

Looking good.

What are the remaining issues?

#6 dphenry157

dphenry157
  • Topic Starter

  • Members
  • 213 posts
  • OFFLINE
  •  
  • Local time:01:55 AM

Posted 06 August 2013 - 09:32 AM

So far no additional issues - thank you VERY much!  Exactly what was the problem?  What did we uncover?  In addition to my Microsoft Essentials, should I be running other antivirus software?



#7 nasdaq

nasdaq

  • Malware Response Team
  • 38,756 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:01:55 AM

Posted 06 August 2013 - 10:39 AM


Mostly caused by PUP (Potentially Unwanted Program) removed by AdwCleaner and Junk Removal tool.

As for additional protection, read these instructions.

If all is well:

Time for some housekeeping
  • The following will implement some cleanup procedures as well as reset System Restore points:
  • Click Start > Run and copy/paste the following bold text into the Run box and click OK:
  • ComboFix /Uninstall
===

To remove AdwCleaner.

Please double click on AdwCleaner.exe to run the tool.
Click on Uninstall.
Confirm with Yes.

If you decide to keep the AdwCleaner tool make sure to delete your version and download the latest before running it.

Delete the other tools we used.
You can Keep the DDS tool as most forum will ask to see a log before suggesting a fix.
===

Please consider using these ideas to help secure your computer. While there is no way to guarantee safety when you use a computer, these steps will make it much less likely that you will need to endure another infection. While we really like to help people, we would rather help you protect yourself so that you won't need that help in the future.

Please either enable Automatic Updates under Start -> Control Panel -> Automatic Updates or get into the habit of checking Windows Update regularly. They usually have security updates every month. You can set Windows to notify you of Updates so that you can choose, but only do this if you believe you are able to understand which ones are needed. This is a crucial security measure.

Having an effective antivirus is a must for everyone.
In addition to many excellent commercial products there are plenty of good free antivirus programs available. I can recommend:

If you are satisfied with your current protection programs you can ignore the instructions on Antivirus or Firewall listed below.In addition to an antivirus I recommend using a firewall. A software firewall is a software program that helps screen out hackers, viruses, and worms that try to reach your computer over the Internet. I can recommend one of the following free products:Please note: Many installer offer third-party downloads that are installed automatically when you do not uncheck certain checkboxes. While most of the time not being malicious you usually do not want these on your computer. Be careful during the installation process and you will avoid seeing tons of new unwanted toolbars in your favorite web browser.

Please consider installing and running some of the following programs; they are either free or have free versions of commercial programs:

Malwarebytes Anti-Malware (MBAM)
The free version of MBAM can be used to scan the system for traces of malware. Scanning your system regularly will make it harder for malware to reside on your system.
A tutorial on using MBAM can be found here.
Please Note: Only the paid for version has real time capabilities.

SpywareBlaster
A tutorial on using SpywareBlaster to prevent malware from ever installing on your computer may be found here.

Please keep these programs up-to-date and run them whenever you suspect a problem to prevent malware problems. A number of programs have resident protection and it is a good idea to run the resident protection of one of each type of program to maintain protection. However, it is important to run only one resident program of each type since they can conflict and become less effective. That means only one antivirus, firewall and scanning anti-spyware program at a time. Passive protectors, like SpywareBlaster can be run with any of them.

Note that there are a lot of rogue programs out there that want to scare you into giving them your money and some malware actually claims to be security programs. If you get a popup for a security program that you did not install yourself, do NOT click on it and ask for help immediately. It is very important to run an antivirus and firewall, but you can't always rely on reviews and ads for information. Ask in a security forum that you trust if you are not sure. If you are unsure and looking for anti-spyware programs, you can find out if it is a rogue here:A similar category of programs is now called "scareware." Scareware programs are active infections that will pop-up on your computer and tell you that you are infected. If you look closely, it will usually have a name that looks like it might be legitimate, but it is NOT one of the programs you installed. It tells you to click and install it right away. If you click on any part of it, including the 'X' to close it, you may actually help it infect your computer further. Keeping protection updated and running resident protection can help prevent these infections. If it happens anyway, get offline as quickly as you can. Pull the internet connection cable or shut down the computer if you have to. Contact someone to help by using another computer if possible. These programs are also sometimes called 'rogues', but they are different than the older version of rogues mentioned above.

Please keep your programs up to date. This applies to Java, Adobe Flashplayer, Adobe Reader and your Internet Browsers in particular. Vulnerabilities in these programs are often exploited in order to install malware on your PC. Visiting a prepared web page suffices to infect your system.

In general Firefox, Opera and Google Chrome are considered to be more secure than Internet Explorer. In addition there are many useful addons that can protect you from possible risks:
  • WOT will warn you when you try to visit sites with poor reputation. The reputation is based on user ratings and is usually very accurate.
  • Script Blocker can help blocking many attempts to infect your system via malicious websites by only allowing scripts at sites you trust.
  • NoScript is a popular Firefox addon,
  • ScriptNo a popular Google Chrome addon.
For much more useful information, please also read Tony Klein's excellent article: How did I get infected in the first place

Hopefully these steps will help to keep you error free. If you run into more difficulty, we will certainly do what we can to help.
===

#8 nasdaq

nasdaq

  • Malware Response Team
  • 38,756 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:01:55 AM

Posted 12 August 2013 - 08:48 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users