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Slow computer after latest MalwareBytes update


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8 replies to this topic

#1 JoeJob

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Posted 31 July 2013 - 01:31 PM

I've recently been having an issue with my Dell Inspiron N5110 running Windows 7 Home. It has been running very hot lately (I've been concentrating on keeping the intake and exhaust vents clear while using it and shutting it down when not in use). Yesterday, a few minutes after clicking on a notification to update MBAM, i got a BSOD and the system would not recover from the dump, I had to shut down manually. Ever since the issue, the system runs extremely slow and is incapable of doing much of anything.

When I first start it up, I'm able to open the start menu and even get into the resource monitor, which spikes initially, then calms down. As soon as I open Chrome, it jumps to 100% Highest Active Usage and won't load any pages. It hangs when I try to type in the address bar, and even switching between active windows is slow. It remains at 100% for several minutes after closing Chrome, then settles back down to zero. The problem also occurs in safe mode.

 

I attempted an MBAM scan, but it took over 6 hours and didn't complete, and never found any malicious objects. Initial google searching led me to suspect an HD issue, but an attempted disk check reported the following error: Disk Check cannot function do to a recent software package installation. Run System Restore to a point before the software installation.

I checked system restore, but the most recent restore point was 7/2, and the only items were AVG, Firefox, and Chrome updates. I tried to restore to that point, but system restore failed and the system rebooted normally, with the same issues. When I reopened system restore, all of my restore points were gone.

 

I've removed MBAM and tried to run the disk check utility from the start menu (chkdsk C:/R), but it asks me to shedual the check on restart, and it gives me the same error message.

Is there a way to determine if the HD is bad or if I clicked on a bogus MBAM update? Any help would be greatly appreciated. Thanks

 



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#2 GodfatherKing

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Posted 31 July 2013 - 01:35 PM

Please run CrystalDiskInfo to check the hard disk.

 

1. Download CrystalDiskInfo Portable.

 

    ==> http://sourceforge.jp/projects/crystaldiskinfo/downloads/43436/CrystalDiskInfo2_7_5b.zip/

 

2. Unpack the program on your desktop.

 

3. Run it and post a screenshot from the results.

 

Example:

 

Main.png


If you have received help from me and I don't have respond to you for almost >= 3 days, send me a Private Message.  :hello:


#3 dc3

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Posted 31 July 2013 - 02:20 PM

Please publish a Snapshot using  Speccy to provide us with information to help you.

 

Please download MiniToolBox  , save it to your desktop and run it.
 
 Checkmark the following checkboxes:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
 Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#4 JoeJob

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Posted 31 July 2013 - 03:32 PM

2i263jt.jpg

 

Here's the screenshot. Doesn't look good.

 

And the MiniToolbox log:

 

MiniToolBox by Farbar  Version: 13-07-2013
Ran by Joseph Cook (administrator) on 31-07-2013 at 16:20:02
Running from "\\WD-NETCENTER\Shared Files"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/31/2013 03:36:22 PM) (Source: PC-Doctor) (User: )
Description: (6544) Asapi: (15:36:22:9050)(6544) libDiskScanner - Error -- 328 Sparce file \\?\C:\Users\Joseph Cook\Downloads\X17-75161.exe

Error: (07/31/2013 03:36:22 PM) (Source: PC-Doctor) (User: )
Description: (6544) Asapi: (15:36:22:9050)(6544) libDiskScanner - Error -- 328 Sparce file \\?\C:\Users\Joseph Cook\Downloads\X17-58147.exe

Error: (07/31/2013 03:36:16 PM) (Source: PC-Doctor) (User: )
Description: (6544) Asapi: (15:36:16:7760)(6544) libDiskScanner - Error -- 328 Sparce file \\?\C:\Users\Joseph Cook\Documents\Autodesk Autocad 2012 ITA + keygen - 32 & 64 bit.exe

Error: (07/31/2013 03:36:16 PM) (Source: PC-Doctor) (User: )
Description: (6544) Asapi: (15:36:16:7760)(6544) libDiskScanner - Error -- 328 Sparce file \\?\C:\Users\Joseph Cook\Documents\AutoCAD_2012_English_Win_64bit.exe

Error: (07/31/2013 03:35:09 PM) (Source: PC-Doctor) (User: )
Description: (6544) Asapi: (15:35:09:2700)(6544) libDiskScanner - Error -- 328 Sparce file \\?\C:\ProgramData\AVG2013\Chjw\ac7c4ec27c4e86d4.dat

Error: (07/31/2013 03:30:38 PM) (Source: PC-Doctor) (User: )
Description: (6544) Asapi: (15:30:38:3490)(6544) Asapi.State - Error -- 123 Plugin S3LogPusher.dll failed to load.

Error: (07/31/2013 03:30:38 PM) (Source: PC-Doctor) (User: )
Description: (6544) Asapi: (15:30:38:3480)(6544) libAsapi.DynamicLoadedPlugin - Error -- 64 Unable to load library 'S3LogPusher.dll'

Error: (07/31/2013 03:26:32 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Volume/disk not connected or not found.
Error context: DeviceIoControl(\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy2 - 0000000000000064,0x00560038,000000000046AFE0,0,0000000000469FD0,4096,[0]).


Operation:
   Processing PostFinalCommitSnapshots

Context:
   Execution Context: System Provider

Error: (07/31/2013 08:11:41 AM) (Source: System Restore) (User: )
Description: An unspecified error occurred during System Restore: (Scheduled Checkpoint). Additional information: 0x80070003.

Error: (07/30/2013 01:19:16 PM) (Source: Application Error) (User: )
Description: Faulting application name: Connect.Service.ContentService.exe, version: 2.0.90.0, time stamp: 0x4d49aaf8
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18015, time stamp: 0x50b83c8a
Exception code: 0xe0434352
Fault offset: 0x0000c41f
Faulting process id: 0xaf8
Faulting application start time: 0xConnect.Service.ContentService.exe0
Faulting application path: Connect.Service.ContentService.exe1
Faulting module path: Connect.Service.ContentService.exe2
Report Id: Connect.Service.ContentService.exe3


System errors:
=============
Error: (07/31/2013 04:14:12 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 3:50:01 PM on ?7/?31/?2013 was unexpected.

Error: (07/31/2013 03:26:32 PM) (Source: volsnap) (User: )
Description: The shadow copies of volume C: were aborted because of an IO failure on volume C:.

Error: (07/31/2013 03:25:44 PM) (Source: volsnap) (User: )
Description: The shadow copies of volume C: were aborted because of an IO failure on volume C:.

Error: (07/31/2013 03:09:19 PM) (Source: Service Control Manager) (User: )
Description: The Windows Update service did not shut down properly after receiving a preshutdown control.

Error: (07/31/2013 03:08:45 PM) (Source: volsnap) (User: )
Description: The shadow copies of volume C: were aborted because of an IO failure on volume C:.

Error: (07/31/2013 03:05:32 PM) (Source: volsnap) (User: )
Description: The shadow copies of volume C: were aborted because of an IO failure on volume C:.

Error: (07/31/2013 03:00:46 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error:
%%5

Error: (07/31/2013 01:47:21 PM) (Source: iaStor) (User: )
Description: The device, \Device\Ide\iaStor0, did not respond within the timeout period.

Error: (07/31/2013 01:47:20 PM) (Source: iaStor) (User: )
Description: The device, \Device\Ide\iaStor0, did not respond within the timeout period.

Error: (07/31/2013 01:47:19 PM) (Source: iaStor) (User: )
Description: The device, \Device\Ide\iaStor0, did not respond within the timeout period.


Microsoft Office Sessions:
=========================
Error: (07/31/2013 03:36:22 PM) (Source: PC-Doctor)(User: )
Description: (6544) Asapi: (15:36:22:9050)(6544) libDiskScanner - Error -- 328 Sparce file \\?\C:\Users\Joseph Cook\Downloads\X17-75161.exe

Error: (07/31/2013 03:36:22 PM) (Source: PC-Doctor)(User: )
Description: (6544) Asapi: (15:36:22:9050)(6544) libDiskScanner - Error -- 328 Sparce file \\?\C:\Users\Joseph Cook\Downloads\X17-58147.exe

Error: (07/31/2013 03:36:16 PM) (Source: PC-Doctor)(User: )
Description: (6544) Asapi: (15:36:16:7760)(6544) libDiskScanner - Error -- 328 Sparce file \\?\C:\Users\Joseph Cook\Documents\Autodesk Autocad 2012 ITA + keygen - 32 & 64 bit.exe

Error: (07/31/2013 03:36:16 PM) (Source: PC-Doctor)(User: )
Description: (6544) Asapi: (15:36:16:7760)(6544) libDiskScanner - Error -- 328 Sparce file \\?\C:\Users\Joseph Cook\Documents\AutoCAD_2012_English_Win_64bit.exe

Error: (07/31/2013 03:35:09 PM) (Source: PC-Doctor)(User: )
Description: (6544) Asapi: (15:35:09:2700)(6544) libDiskScanner - Error -- 328 Sparce file \\?\C:\ProgramData\AVG2013\Chjw\ac7c4ec27c4e86d4.dat

Error: (07/31/2013 03:30:38 PM) (Source: PC-Doctor)(User: )
Description: (6544) Asapi: (15:30:38:3490)(6544) Asapi.State - Error -- 123 Plugin S3LogPusher.dll failed to load.

Error: (07/31/2013 03:30:38 PM) (Source: PC-Doctor)(User: )
Description: (6544) Asapi: (15:30:38:3480)(6544) libAsapi.DynamicLoadedPlugin - Error -- 64 Unable to load library 'S3LogPusher.dll'

Error: (07/31/2013 03:26:32 PM) (Source: VSS)(User: )
Description: DeviceIoControl(\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy2 - 0000000000000064,0x00560038,000000000046AFE0,0,0000000000469FD0,4096,[0])

Operation:
   Processing PostFinalCommitSnapshots

Context:
   Execution Context: System Provider

Error: (07/31/2013 08:11:41 AM) (Source: System Restore)(User: )
Description: Scheduled Checkpoint0x80070003

Error: (07/30/2013 01:19:16 PM) (Source: Application Error)(User: )
Description: Connect.Service.ContentService.exe2.0.90.04d49aaf8KERNELBASE.dll6.1.7601.1801550b83c8ae04343520000c41faf801ce8d48c22135e5C:\Program Files (x86)\Autodesk\Content Service\Connect.Service.ContentService.exeC:\Windows\syswow64\KERNELBASE.dll2933ab22-f93c-11e2-b913-88532ea1e98c


=========================== Installed Programs ============================

Adobe AIR (Version: 3.1.0.4880)
Adobe Flash Player 11 ActiveX (Version: 11.7.700.224)
Adobe Flash Player 11 Plugin (Version: 11.7.700.224)
Adobe Reader XI (11.0.03) (Version: 11.0.03)
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Aiseesoft iPhone Ringtone Maker
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Apple Mobile Device Support (Version: 6.1.0.13)
Apple Software Update (Version: 2.1.3.127)
ATI AVIVO64 Codecs (Version: 11.6.0.10511)
ATI Catalyst Install Manager (Version: 3.0.820.0)
Audacity 2.0.2 (Version: 2.0.2)
AutoCAD 2012 - English (Version: 18.2.51.0)
AutoCAD 2012 Language Pack - English (Version: 18.2.51.0)
Autodesk Content Service (Version: 2.0.90)
Autodesk Inventor Fusion 2012 (Version: 1.0.0.79)
Autodesk Inventor Fusion 2012 Language Pack (Version: 1.0.0.79)
Autodesk Inventor Fusion plug-in for AutoCAD 2012 (Version: 0.0.1.138)
Autodesk Inventor Fusion plug-in language pack for AutoCAD 2012 (Version: 0.0.1.138)
Autodesk Material Library 2012 (Version: 2.5.0.8)
Autodesk Material Library Base Resolution Image Library 2012 (Version: 2.5.0.8)
AVG 2013 (Version: 13.0.3209)
AVG 2013 (Version: 13.0.3392)
AVG 2013 (Version: 2013.0.3392)
AXIS Media Control Embedded
Bonjour (Version: 3.0.0.10)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center (Version: 2011.0511.2322.40127)
Catalyst Control Center InstallProxy (Version: 2011.0511.2322.40127)
Catalyst Control Center Localization All (Version: 2011.0511.2322.40127)
Catalyst Control Center Profiles Mobile (Version: 2011.0511.2322.40127)
CCC Help Chinese Standard (Version: 2011.0511.2321.40127)
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CCC Help French (Version: 2011.0511.2321.40127)
CCC Help German (Version: 2011.0511.2321.40127)
CCC Help Italian (Version: 2011.0511.2321.40127)
CCC Help Norwegian (Version: 2011.0511.2321.40127)
CCC Help Portuguese (Version: 2011.0511.2321.40127)
CCC Help Russian (Version: 2011.0511.2321.40127)
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CCC Help Swedish (Version: 2011.0511.2321.40127)
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Consumer In-Home Service Agreement (Version: 2.0.0)
D3DX10 (Version: 15.4.2368.0902)
Definition Update for Microsoft Office 2010 (KB982726) 64-Bit Edition
Dell DataSafe Local Backup - Support Software (Version: 9.4.60)
Dell DataSafe Local Backup (Version: 9.4.60)
Dell DataSafe Online (Version: 2.1.19634)
Dell Driver Download Manager (Version: 2.1.0.0)
Dell Edoc Viewer (Version: 1.0.0)
Dell Getting Started Guide (Version: 1.00.0000)
Dell MusicStage (Version: 1.3.31.0)
Dell Perks Webslice IE8 (Version: 8.0)
Dell PhotoStage (Version: 1.5.0.19)
Dell Stage (Version: 1.4.173.0)
Dell Support Center (Version: 3.0.5621.01)
Dell Touchpad (Version: 7.1209.101.204)
Dell VideoStage (Version: 1.1.0.1011)
Dell Webcam Central (Version: 2.00.35)
DirectX 9 Runtime (Version: 1.00.0000)
eBay (Version: 1.4.0)
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IDT Audio (Version: 1.0.6324.0)
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Mozilla Firefox 22.0 (x86 en-US) (Version: 22.0)
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MSVCRT (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
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Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553181) 64-Bit Edition
Update for Microsoft Office 2010 (KB2553267) 64-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 64-Bit Edition
Update for Microsoft Office 2010 (KB2553378) 64-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2598242) 64-Bit Edition
Update for Microsoft Office 2010 (KB2687509) 64-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 64-Bit Edition
Update for Microsoft Office 2010 (KB2767886) 64-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 64-Bit Edition
Update for Microsoft Outlook 2010 (KB2597090) 64-Bit Edition
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VZAccess Manager (Version: 7.3.11.1)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3555.0308)
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Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3555.0308)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
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Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live SOXE (Version: 15.4.3502.0922)
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Windows Media Player Firefox Plugin (Version: 1.0.0.8)
Windows Mobile Device Center (Version: 6.1.6965.0)
Windows Mobile Device Center Driver Update (Version: 6.1.6965.0)
WirelessMon V4.0

========================= Memory info: ===================================

Percentage of memory in use: 43%
Total physical RAM: 4003.17 MB
Available physical RAM: 2257.66 MB
Total Pagefile: 8004.53 MB
Available Pagefile: 6180.02 MB
Total Virtual: 4095.88 MB
Available Virtual: 3965.25 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:451.01 GB) (Free:196.97 GB) NTFS

========================= Users: ========================================

User accounts for \\JOEJOB

Administrator            Guest                    Joseph Cook              

========================= Minidump Files ==================================

No minidump file found


**** End of log ****
 



#5 JoeJob

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Posted 31 July 2013 - 03:47 PM

Here's the Speccy snapshot

3g1w5.jpg



#6 dc3

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Posted 31 July 2013 - 04:02 PM

You skipped a step.

 

Once the page in your last post appears you need to click on File in the upper left, then click on Publish a Snapshot.

 

In the next page you need to click on Yes, and then click on Copy to Clipboard.  Then open you topic and click on Add Reply, right click and paste and then click on Add Reply.

 

This will produce the desired log.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 JoeJob

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Posted 31 July 2013 - 04:34 PM

http://speccy.piriform.com/results/b10rjXJtb0d3h4MQBGF1Oe7



#8 dc3

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Posted 01 August 2013 - 09:15 AM

Please download and run SeaTools, this is Seagate's diagnostic tool which is the best tool for determining the condition of your hdd.

 

Click on Accept to begin the download.  Follow the instruction below Accept to download the diagnostic tool and run the scan.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#9 JoeJob

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Posted 01 August 2013 - 12:55 PM

I ran each of the tests except for advanced, and I didn't choose fix all because I haven't had the chance to back the drive up. It passed everything but the Short Drive Self Test and the Long Generic. I purchased a new drive, now I just have to hope i can still clone the old drive. Thanks for your help.


Edited by JoeJob, 01 August 2013 - 01:44 PM.





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