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I can't start any exe files, therefore can't access Internet or antivirus


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#1 tottyboy

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Posted 31 July 2013 - 07:03 AM

I cannot access any programs on my pc. I try to run them and they return the following error "a device attached to the system is not functioning". I cannot access Internet or antivirus add remove programs will not uninstall anything, please help!

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#2 GodfatherKing

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Posted 31 July 2013 - 09:10 AM

:welcome:

 

:step1: Reboot the computer into Safe mode with networking.

 

:step2: Install and run MBAM


If you have received help from me and I don't have respond to you for almost >= 3 days, send me a Private Message.  :hello:


#3 tottyboy

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Posted 31 July 2013 - 09:18 AM

Thank you for your reply, I cannot install mbam, I have tried but it replies : c:\users\mary-rose\desktop\mbam-setup-1.60.1.1000.exe
A device attached to the system is not functioning. I have managed to run frst64 tho and can post the log if it helps.

#4 GodfatherKing

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Posted 31 July 2013 - 09:21 AM

Please try this:

 

:step1: Run Rkill http://www.bleepingcomputer.com/forums/t/308364/rkill-what-it-does-and-what-it-doesnt-a-brief-introduction-to-the-program/

 

       Note: Sometimes AV's thinks Rkill is infected, this isn't true, it's just a false-positive. Just let it terminate the malware processes. 

 

:step2: Try again installing/running MBAM.


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#5 tottyboy

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Posted 31 July 2013 - 09:25 AM

It is returning the following error:
C:\users\mary-\rose\appdata\local\microsoft\temporaryInternetFiles\content.IE5\x0wvmqqc\rkill.com
A device attached to the system is not functioning

#6 GodfatherKing

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Posted 31 July 2013 - 09:27 AM

Try running Rkill by name modification: Try them all if none of the previous worked.

RKill download links:

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#7 tottyboy

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Posted 31 July 2013 - 09:37 AM

They all return the same message after running a security scan

#8 GodfatherKing

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Posted 31 July 2013 - 09:48 AM

Let's try another tool:

 

You'll need an USB stick we can use for this action.  

 

Do this actions on another clean computer.

 

:step1: Download USB-installer: http://www.pendrivelinux.com/universal-usb-installer-easy-as-1-2-3/

 

:step2: Download AVG-Rescue: http://www.avg.com/us-en/download-file-cd-arl-iso

 

:step3: Open USB-installer:

  • Get an USB-stick we can use for this operation.
  • Step 1: Select a Linux Distribution, choose AVG Rescue CD
  • Step 2: Select the AVG ISO, we downloaded it before.
  • Step 3: Select your path to USB-device <== Important, choose the correct drive letter
  • Press on create.

Note: In this example Mythbuntu is used, use AVG instead. 

Universal-USB-Installer.png

 

 

​  :step4: AVG Rescue:

 

Now plugin the USB-device with AVG-rescue on it.

 

1.  Reboot the computer and start the boot menu (F10 or F12). Then choose for the USB-device

 

2. At the Boot Menu: Choose AVG Rescue CD (1) and press Enter

3. Let it load, at the "Disclaimer Screen"... just choose I agree or not and press Enter

4. At the "Update Screen", choose Yes and press Enter

Next screen, Choose Update from Internet and press Enter

5. At the "Update Priority Configuration" window, choose Priority 2 Virus Database Update and press Enter

6. Let it update and when finished, Press any key to continue

7. You end up back at the "Update Screen", choose Return and press Enter

8. Your at the "Main Menu" screen, choose Scan, press Enter

9. "Scan Type Menu", choose "Volumes Scan - Selected Volumes" and press Enter

10. "Scan Volumes", choose "OK" and press Enter

11. "Scan Options", choose "OK" and press Enter

12. "Run Scan", choose "Yes" and press Enter

13. When scan is complete, Press any key to continue

14. "Info screen", choose "OK" and press Enter

15. To see the scan report, select "Report File" and press Enter
Please look over the list as some files can be crucial for the Windows system and deleting them can make it inoperative, if  in your not sure please Google the file or files.

16. "Scan Results Menu", use the up and down keys and choose "Select - Handle single or groups of infected files", press Enter
Go through the files and choose to Rename the infected file, don't choose Delete!
This is important....Rename<---

17. Read the "Warning Screen", "Yes" and Enter

18. Back to "Scan Results Menu", choose "Back or Return" to get to the "Main Menu" and then choose ---->Reboot System
Don't forget to take out the rescue cd.

19. All the malware files will be renamed to "_INFECTED.arl", to find all of these files....
Go to Start > Search > All Files and Folders > type "_INFECTED.arl" and click search.
  Example: malware.exe would be renamed to malware.exe_infected.arl


Edited by GodfatherKing, 31 July 2013 - 09:50 AM.

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#9 tottyboy

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Posted 31 July 2013 - 10:21 AM

It is telling me that Internet connection is not available, should I continue?

#10 tottyboy

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Posted 31 July 2013 - 10:27 AM

It also gave me an error smartctl reports some problems with disk!
UTILITIES_smartctl_error

#11 GodfatherKing

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Posted 31 July 2013 - 11:37 AM

It could be related to Hard disk issue, but also the AVG rescue system.

 

Let's try something else:

 

1. Start or Restart the computer.
2. Boot into the Advanced Boot Options (Press F8 repeatly during boot) screen. 
A) Select Repair your computer and press Enter.
3. Select your language preferences and click on Next. (See screeshot below).
8134d1370210807t-system-recovery-options

4. Select a user name and type in the password, and then click on OK.

 

8137d1370211642t-system-recovery-options

 

Choose "Command Prompt" and then enter: chkdsk /f

 

819d1370210629t-check-disk-chkdsk-chkdsk

 

 


If you have received help from me and I don't have respond to you for almost >= 3 days, send me a Private Message.  :hello:





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