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download problem

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3 replies to this topic

#1 halstoy


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Posted 31 July 2013 - 05:06 AM

I am a newbie with a problem with downloading.When attempting to download file frm email or web site I always get a msg that "Download contained a virus and was deleted".I have windows 7 and are using Avast.Help!

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#2 GodfatherKing


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Posted 31 July 2013 - 05:45 AM

Which browser do you use? Internet Explorer, Firefox, Chrome, ..?


If IE:


If A doesn't work, try B or C.


A. Open Internet Explorer, click Safety - SmartScreen Filter, choose Turn Off SmartScreen Filter.

B. Click Start, input Internet Explorer in the search box, run Internet Explorer (no add-ons)

C. Reset the Internet Explorer. Click Tools - Internet Options - Advanced - Reset

If you have received help from me and I don't have respond to you for almost >= 3 days, send me a Private Message.  :hello:

#3 halstoy

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Posted 01 August 2013 - 07:57 AM

Thanks GodfatherKing..Tried all three suggestions,but it did not work>

#4 GodfatherKing


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Posted 01 August 2013 - 08:35 AM

Let's try other solutions, that may work:


You may try to run IE in no add ons mode and check if it helps:

Step 1:

a. Press Windows key + R and then type “iexplore -extoff” without quotes and press ENTER.

If you are able to access Internet Explorer without any issues, then add-ons may be causing the error.

Step 2:

You may try the steps provided to disable add-ons to determine which of the add-ons may be causing the problem.

a. Open Internet explorer on desktop.

b. Click the Tools button, click Manage add-ons, and then click Enable or disable Add-ons

c. In the show list, click Add-ons that have been used by Internet Explorer to display all add-ons.

d. Click the Add-ons you want to enable/disable, and then select Enable or disable.

e. Repeat step‘d’ for every add-on you want enable and check which add on is causing the issue .

For further information, refer to the article:

Manage add-ons in Internet Explorer


Method 2:

Reset Internet Explorer settings and see if it helps.

a. Press Windows logo + R to open the Run dialog box.

b. Type inetcpl.cpl in the run dialog box, press Enter.

c. Now click the advanced tab and then click Reset.

d. Click apply and then ok.

Note: Resetting Internet Explorer's settings is not reversible. After a reset, all previous settings are lost and cannot be recovered.




I would also check your machine for malware:


:step1:  Install and run MBAM


:step2:    Running TDSSKiller to obtain log


Note: Don't cure or delete a threat, but choose skip for all instead.

  • Please download TDSSKiller from here and save it to your Desktop
  • Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters


  • In the Additional options: Check Detect TDLFS file system
  • Click Start Scan and allow the scan process to run


  • Choose for all threats to Skip for all of them.
  • Click Continue
  • Please post the TDSSKiller.[Version]_[Date]_[Time]_log.txt found in your root directory (typically c:\)



:step2:  ESET Online Scanner


Note: If your AV is blocking Eset online scanner, please temporarily disable your AV.


I'd like us to scan your machine with ESET OnlineScan This process may may take several hours, that is normal.

  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and » UNCHECK "Remove found threats" <== Important
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Copy and paste the information in your next reply. (If no malware was found you will not be presented with a log).
  • Click the Back button.
  • Click the Finish button.


If you have received help from me and I don't have respond to you for almost >= 3 days, send me a Private Message.  :hello:

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