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PC won't open programs, restart, shut down, etc.


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7 replies to this topic

#1 ArtemisTwo

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Posted 30 July 2013 - 02:51 PM

I've recently begun to have some problems with my PC (three-year-old Dell), running Windows 7. I usually put it in sleep mode when I'm not going to be using it for a while, but a couple of weeks ago, when I "woke" it, I couldn't get my browser (Firefox) or email program (Thunderbird) to open. The little indicator circle went round and round, but neither would open. I tried restarting the computer, but when the screen had said "shutting down" for half an hour, it was clear to me it wasn't going to complete, so I held the power button on the computer down until it shut off, waited a minute or so, and restarted it. The restart went normally, and things worked all right, but this problem continued, so I quit putting the computer to sleep at all. I would still occasionally have problems that I can't explain. One day, my word processing program wouldn't open. Same little spinning icon, no result, Yet a few hours later when I clicked on it, it opened just fine. Yesterday, I left it on (not in sleep mode) while I ran some errands, came back, neither the email program nor my browser would open. Turned the tower off, waited, restarted, booted normally, but the monitor screen was black except for the cursor arrow. Some fiddling with the monitor settings woke it up, but this has happened before and only restarting the computer has worked to get the desktop to appear normally. "Restart" and "Shut Down" simply don't work anymore at all - the PC doesn't even seen to try to respond.

 

I'm not crazy about having to manually turn the computer off and on like this. Sometimes when I do, I get the little black window that tells me the PC didn't shut down properly before and would I like to start it in regular or safe mode, but often, I don't get that screen at all. This morning, when it tried to open the email program, it tried to start, then I got a "not responding" message for quite a while, so I tried to use Task Manager to close it so I could restart the program. Even Task Manager wouldn't work! I got the Task Manager screen all right, highlighted the email program, clicked for it to force the program to quit, and nothing happened.The thing that's so maddening about all of this is that none of this happens (or doesn't) consistently. Most of the time on a cold boot, the desktop displays just fine; only sometimes is it black with just the cursor showing. Most of the time, I can open any program; only sometimes does it refuse. Why my word processing program wouldn't open in the morning (whle others did just fine), but later the same day, without any change in the status of the computer, it opens beautifully, is just mystifying. The only thing that's consistent is that restart and shut down don't respond.

 

My usual computer fix-it guy, whose really more an Apple man than PC, suggested I run an "scf /scannow" command; I've read up enough to think I can do this, but I'm not sure what it's supposed to accomplish and if it asks for the start disc, well, my experience is those never, ever work, so I'm a bit leery. I'm a computer user, but not particularly skilled at understanding this tech stuff.

 

Once I post this, I'm going to run a full MalwareBytes virus scan, but nothing that's happening (or not happening, as the case may be) sounds to me like a virus - but what do I know? Hopefully by the time that finishes, one of you lovely people can give me some insight into what's going on with my benighted PC. Thanks in advance!



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#2 Moamen

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Posted 30 July 2013 - 03:58 PM

The variables involved in what you are describing are vast and as such possible solutions are broad and varied..

 

As your friend suggested you should begin with an sfc scan just to see if any important system files are damaged. You do not need a start disc.

 

Open a cmd window as an adminstrator. (Search > cmd > Right click cmd > Run as Admin)

write: sfc /SCANNOW

 

Let it complete, it may take some time. Let us know if picks up anything!


Edited by Moamen, 30 July 2013 - 03:59 PM.


#3 hamluis

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Posted 30 July 2013 - 04:27 PM

Please download MiniToolBox  , save it to your desktop and run it.

 

Checkmark the following checkboxes:

  List last 10 Event Viewer log

  List Installed Programs

  List Users, Partitions and Memory size.

 

Click Go and paste the content into your next post.

 

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link.

 

Louis



#4 ArtemisTwo

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Posted 30 July 2013 - 05:34 PM

I did find a trojan on my MalwareBytes scan and have deleted it.

 

From the MiniToolBox run, I got the following:

 

MiniToolBox by Farbar  Version: 13-07-2013
Ran byxxx (administrator) on 30-07-2013 at 15:27:09
Running from "C:\Users\xxx\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/30/2013 11:06:01 AM) (Source: Application Error) (User: )
Description: Faulting application name: mcshield.exe, version: 15.1.0.520, time stamp: 0x50f59f8d
Faulting module name: ole32.dll, version: 6.1.7601.17514, time stamp: 0x4ce7c92c
Exception code: 0xc0000005
Fault offset: 0x00000000001b0410
Faulting process id: 0x98c
Faulting application start time: 0xmcshield.exe0
Faulting application path: mcshield.exe1
Faulting module path: mcshield.exe2
Report Id: mcshield.exe3

Error: (07/30/2013 11:05:51 AM) (Source: McLogEvent) (User: NT AUTHORITY)
Description: Exception in McShield.Exe!

Exception details follow :

VSCORE.15.1.0.520
Exception Code       : 0X00000000C0000005
Exception Address    : 0X000007FEFE0C0410
Exception Parameters : 2
 Param 1 = 0X0000000000000008
 Param 2 = 0X000007FEFE0C0410

More information :

Error: (07/30/2013 09:05:48 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "rpshellextension.1.0,language="*",type="win32",version="1.0.0.0"1".
Dependent Assembly rpshellextension.1.0,language="*",type="win32",version="1.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (07/30/2013 08:17:51 AM) (Source: Application Hang) (User: )
Description: The program thunderbird.exe version 17.0.7.4919 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: e8

Start Time: 01ce8d379db95e67

Termination Time: 60000

Application Path: C:\Program Files (x86)\Mozilla Thunderbird\thunderbird.exe

Report Id: 04f194a1-f92b-11e2-aba5-842b2bb5e6f9

Error: (07/30/2013 08:15:34 AM) (Source: Application Error) (User: )
Description: Faulting application name: mcshield.exe, version: 15.1.0.520, time stamp: 0x50f59f8d
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000000000010f00
Faulting process id: 0xa1c
Faulting application start time: 0xmcshield.exe0
Faulting application path: mcshield.exe1
Faulting module path: mcshield.exe2
Report Id: mcshield.exe3

Error: (07/30/2013 08:15:32 AM) (Source: McLogEvent) (User: NT AUTHORITY)
Description: Exception in McShield.Exe!

Exception details follow :

VSCORE.15.1.0.520
Exception Code       : 0X00000000C0000005
Exception Address    : 0X0000000000010F00
Exception Parameters : 2
 Param 1 = 0X0000000000000008
 Param 2 = 0X0000000000010F00

More information :

Error: (07/29/2013 00:33:39 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "rpshellextension.1.0,language="*",type="win32",version="1.0.0.0"1".
Dependent Assembly rpshellextension.1.0,language="*",type="win32",version="1.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (07/28/2013 07:00:01 PM) (Source: Windows Backup) (User: )
Description: The backup did not complete because of an error writing to the backup location I:\. The error is: The backup location cannot be found or is not valid. Review your backup settings and check the backup location. (0x81000006).

Error: (07/28/2013 06:37:14 PM) (Source: Application Error) (User: )
Description: Faulting application name: wpwin13.exe, version: 13.0.0.565, time stamp: 0x459b28a9
Faulting module name: wpwin13.dll, version: 13.0.0.565, time stamp: 0x459b27c4
Exception code: 0xc0000005
Fault offset: 0x003736d7
Faulting process id: 0x980
Faulting application start time: 0xwpwin13.exe0
Faulting application path: wpwin13.exe1
Faulting module path: wpwin13.exe2
Report Id: wpwin13.exe3

Error: (07/28/2013 01:08:52 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "rpshellextension.1.0,language="*",type="win32",version="1.0.0.0"1".
Dependent Assembly rpshellextension.1.0,language="*",type="win32",version="1.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.


System errors:
=============
Error: (07/30/2013 11:10:53 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 11:08:33 AM on ?7/?30/?2013 was unexpected.

Error: (07/30/2013 11:08:33 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.

Error: (07/30/2013 11:08:03 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.

Error: (07/30/2013 11:07:33 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.

Error: (07/30/2013 11:07:03 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.

Error: (07/30/2013 11:06:33 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.

Error: (07/30/2013 08:20:41 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 8:17:54 AM on ?7/?30/?2013 was unexpected.

Error: (07/28/2013 03:54:03 PM) (Source: BugCheck) (User: )
Description: 0x0000009f (0x0000000000000004, 0x0000000000000258, 0xfffffa800544f660, 0xfffff8000490b510)C:\Windows\MEMORY.DMP072813-14695-01

Error: (07/28/2013 03:54:01 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 3:52:28 PM on ?7/?28/?2013 was unexpected.

Error: (07/28/2013 03:42:59 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the SENS service.


Microsoft Office Sessions:
=========================
Error: (07/30/2013 11:06:01 AM) (Source: Application Error)(User: )
Description: mcshield.exe15.1.0.52050f59f8dole32.dll6.1.7601.175144ce7c92cc000000500000000001b041098c01ce8d3862d2490eC:\Program Files\Common Files\McAfee\SystemCore\mcshield.exeC:\Windows\system32\ole32.dllb0a1ede9-f942-11e2-98f8-842b2bb5e6f9

Error: (07/30/2013 11:05:51 AM) (Source: McLogEvent)(User: NT AUTHORITY)
Description: VSCORE.15.1.0.520
Exception Code       : 0X00000000C0000005
Exception Address    : 0X000007FEFE0C0410
Exception Parameters : 2
 Param 1 = 0X0000000000000008
 Param 2 = 0X000007FEFE0C0410

More information :

Error: (07/30/2013 09:05:48 AM) (Source: SideBySide)(User: )
Description: rpshellextension.1.0,language="*",type="win32",version="1.0.0.0"C:\Windows\Installer\{EA1FAE0F-2354-4E32-B423-ABAE8E358F91}\recordingmanager.exe

Error: (07/30/2013 08:17:51 AM) (Source: Application Hang)(User: )
Description: thunderbird.exe17.0.7.4919e801ce8d379db95e6760000C:\Program Files (x86)\Mozilla Thunderbird\thunderbird.exe04f194a1-f92b-11e2-aba5-842b2bb5e6f9

Error: (07/30/2013 08:15:34 AM) (Source: Application Error)(User: )
Description: mcshield.exe15.1.0.52050f59f8dunknown0.0.0.000000000c00000050000000000010f00a1c01ce8be565490b61C:\Program Files\Common Files\McAfee\SystemCore\mcshield.exeunknowne101470d-f92a-11e2-aba5-842b2bb5e6f9

Error: (07/30/2013 08:15:32 AM) (Source: McLogEvent)(User: NT AUTHORITY)
Description: VSCORE.15.1.0.520
Exception Code       : 0X00000000C0000005
Exception Address    : 0X0000000000010F00
Exception Parameters : 2
 Param 1 = 0X0000000000000008
 Param 2 = 0X0000000000010F00

More information :

Error: (07/29/2013 00:33:39 AM) (Source: SideBySide)(User: )
Description: rpshellextension.1.0,language="*",type="win32",version="1.0.0.0"C:\Windows\Installer\{EA1FAE0F-2354-4E32-B423-ABAE8E358F91}\recordingmanager.exe

Error: (07/28/2013 07:00:01 PM) (Source: Windows Backup)(User: )
Description: I:\The backup location cannot be found or is not valid. Review your backup settings and check the backup location. (0x81000006)

Error: (07/28/2013 06:37:14 PM) (Source: Application Error)(User: )
Description: wpwin13.exe13.0.0.565459b28a9wpwin13.dll13.0.0.565459b27c4c0000005003736d798001ce8bfc0d18343dC:\Program Files (x86)\WordPerfect Office X3 - Home Edition\Programs\wpwin13.exeC:\Program Files (x86)\WordPerfect Office X3 - Home Edition\Programs\wpwin13.dll64fc01ca-f7ef-11e2-aba5-842b2bb5e6f9

Error: (07/28/2013 01:08:52 PM) (Source: SideBySide)(User: )
Description: rpshellextension.1.0,language="*",type="win32",version="1.0.0.0"C:\Windows\Installer\{EA1FAE0F-2354-4E32-B423-ABAE8E358F91}\recordingmanager.exe


CodeIntegrity Errors:
===================================
  Date: 2013-07-30 13:27:36.801
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Common Files\mcafee\VSCore\mfeelamk.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-07-30 13:27:36.801
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Common Files\mcafee\VSCore\mfeelamk.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-07-30 13:27:36.801
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Common Files\mcafee\VSCore\mfeelamk.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-01-26 09:22:53.928
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Common Files\mcafee\VSCore\mfeelamk.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-01-26 09:22:53.928
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Common Files\mcafee\VSCore\mfeelamk.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-01-26 09:22:53.928
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Common Files\mcafee\VSCore\mfeelamk.sys because the set of per-page image hashes could not be found on the system.


=========================== Installed Programs ============================

Adobe Acrobat - Reader 6.0.2 Update (Version: 6.0.2)
Adobe Acrobat 6.0.1 Professional (Version: 006.000.001)
Adobe Acrobat and Reader 6.0.3 Update (Version: 6.0.3)
Adobe Acrobat and Reader 6.0.4 Update (Version: 6.0.4)
Adobe Acrobat and Reader 6.0.5 Update (Version: 6.0.5)
Adobe Acrobat and Reader 6.0.6 Update (Version: 6.0.6)
Adobe AIR (Version: 2.5.1.17730)
Adobe Creative Suite (Version: 1.1.1)
Adobe Flash Player 11 ActiveX (Version: 11.7.700.224)
Adobe Flash Player 11 Plugin (Version: 11.7.700.224)
Adobe Reader XI (11.0.03) (Version: 11.0.03)
Adobe SVG Viewer 3.0 (Version:  3.0)
Apple Application Support (Version: 2.1.7)
Apple Software Update (Version: 2.1.3.127)
Bing Bar (Version: 7.0.609.0)
Bing Rewards Client Installer (Version: 16.0.345.0)
CCleaner (Version: 3.15)
Consumer In-Home Service Agreement (Version: 2.0.0)
D3DX10 (Version: 15.4.2368.0902)
Dell DataSafe Local Backup - Support Software (Version: 9.4.60)
Dell DataSafe Local Backup (Version: 9.4.60)
Dell DataSafe Online (Version: 2.1.19634)
Dell Dock (Version: 2.0)
Dell Edoc Viewer (Version: 1.0.0)
Dell Getting Started Guide (Version: 1.00.0000)
EPSON Scan
GoToAssist Corporate (Version: 9.1.0.615)
GoToAssist Customer 1.6.0.461 (Version: 1.6.0.461)
Intel® Graphics Media Accelerator Driver (Version: 8.15.10.2008)
Internet Explorer (Version: 8)
Java 7 Update 9 (Version: 7.0.90)
Java Auto Updater (Version: 2.1.9.0)
Jewelry Designer Manager Deluxe
Junk Mail filter update (Version: 15.4.3502.0922)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
McAfee Security Scan Plus (Version: 3.0.318.3)
McAfee SecurityCenter (Version: 11.6.511)
McAfee Virtual Technician (Version: 6.0.0.0)
Mesh Runtime (Version: 15.4.5722.2)
Messenger Companion (Version: 15.4.3502.0922)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Default Manager (Version: 2.2.114.0)
Microsoft Office 2010 (Version: 14.0.4763.1000)
Microsoft Office Access 2003 Runtime (Version: 11.0.8173.0)
Microsoft Office Click-to-Run 2010 (Version: 14.0.4763.1000)
Microsoft Office Starter 2010 - English (Version: 14.0.4763.1000)
Microsoft PowerPoint Viewer (Version: 14.0.6029.1000)
Microsoft Silverlight (Version: 5.1.20513.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Sync Framework 2.0 Core Components (x86) ENU  (Version: 2.0.1578.0)
Microsoft Sync Framework 2.0 Provider Services (x86) ENU  (Version: 2.0.1578.0)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable - KB2467175 (Version: 8.0.51011)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.58299)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (Version: 10.0.30319)
Mozilla Firefox 22.0 (x86 en-US) (Version: 22.0)
Mozilla Maintenance Service (Version: 22.0)
Mozilla Thunderbird 17.0.7 (x86 en-US) (Version: 17.0.7)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 4.0 SP2 Parser and SDK (Version: 4.20.9818.0)
Multimedia Card Reader (Version: 1.6.915.87)
My Dell (Version: 3.3.6280.92)
QBFC3.0b (Version: 3.0.00133.0)
QuickBooks (Version: 19.0.4014.705)
QuickBooks Pro 2009 (Version: 19.0.4014.705)
QuickTime (Version: 7.72.80.56)
Rainlendar2 (remove only)
RealDownloader (Version: 1.3.1)
RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0)
RealNetworks - Microsoft Visual C++ 2010 Runtime (Version: 10.0)
RealPlayer (Version: 16.0.0)
Realtek High Definition Audio Driver (Version: 6.0.1.6043)
RealUpgrade 1.1 (Version: 1.1.0)
Roxio Burn (Version: 1.01)
Shared C Run-time for x64 (Version: 10.0.0)
Skype Click to Call (Version: 5.9.9216)
Skype™ 5.10 (Version: 5.10.116)
SocialSafe (Version: 6.5.6)
SupportSoft Assisted Service (Version: 15)
SyncToy 2.1 (x86) (Version: 2.1.0)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2473228) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939) (Version: 1)
WildTangent Games (Version: 1.0.0.71)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3502.0922)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3502.0922)
Windows Live Messenger Companion Core (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3502.0922)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3502.0922)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
Windows Media Player Firefox Plugin (Version: 1.0.0.8)
WordPerfect Office X3 - Home Edition Software Bundle (Version: 13.0)
WordPerfect Office X3 - Home Edition Task Manager (Version: 13.0)
WordPerfect® Office X3 - Home Edition
WordPerfect® Office X3 - Home Edition (Version: 13.3)

========================= Memory info: ===================================

Percentage of memory in use: 36%
Total physical RAM: 5943.12 MB
Available physical RAM: 3792.95 MB
Total Pagefile: 11884.42 MB
Available Pagefile: 9256.88 MB
Total Virtual: 4095.88 MB
Available Virtual: 3967.08 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:918.66 GB) (Free:802.94 GB) NTFS

========================= Users: ========================================

User accounts for \\xxx-PC

Administrator            xxx              Guest                    
QBDataServiceUser19      


**** End of log ****
 

The snapshot URL is http://speccy.piriform.com/results/eI1hhtvNtH12JJggQEs0OWT


Edited by ArtemisTwo, 30 July 2013 - 05:36 PM.


#5 ArtemisTwo

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Posted 30 July 2013 - 06:04 PM

The sfc /scannow saith thus: Windows Resource Protection did not find any integrity violations



#6 mnrbloemie

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Posted 30 July 2013 - 06:11 PM

I have sort of the same problem as you do. I will also use malware bytes to do a quick scan. Hopefully we can solve this problem as it's quite frustrating to have to restart over and over.



#7 ArtemisTwo

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Posted 30 July 2013 - 06:26 PM

I wouldn't wish this problem on anybody, but I'm kind of glad to hear I'm not alone, mnrbloemie!



#8 hamluis

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Posted 30 July 2013 - 07:12 PM

Well...since you found malware during your Malwarebytes scan....there may be more malware undetected on your system.

 

I suggest that you iniitate a topic in the Am I Infected Forum , just to be sure.  After that is resolved, that would be the proper time to see if there are Windows issues that are no related to possible malware...in this forum.

 

When you initiate your new topic in AII...please be concise in providing petinent info (what is wrong, when it began, etc) and you can include a link back to this topic (if anyone is interested).

 

Once that is done, this topic will be closed to prevent differing advice  that might cause problems and confusion.  I can reopen this topic once your AII topic is resolved, if that's your wish.

 

Louis






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