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i have a virus or someone spam my computer using national security logo


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#1 eatnor1

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Posted 30 July 2013 - 12:38 PM

Basically it telling me to pay 300 dollars to unlock computer. I called national security they reccomened this site does anybody know how to unlock it

Edit: Moved topic from Breaking Virus & Security News to the more appropriate forum. ~ Animal

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#2 Animal

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Posted 30 July 2013 - 12:44 PM

Take a look here: http://www.bleepingcomputer.com/virus-removal/remove-your-computer-has-been-locked-ransomware

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#3 eatnor1

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Posted 30 July 2013 - 12:46 PM

Do u know how to get it off or unlock it

#4 Animal

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Posted 30 July 2013 - 05:46 PM

What I linked you to was a self help guide to do it yourself.

The Internet is so big, so powerful and pointless that for some people it is a complete substitute for life.
Andrew Brown (1938-1994)


A learning experience is one of those things that say, "You know that thing you just did? Don't do that." Douglas Adams (1952-2001)


"Imagination is more important than knowledge. Knowledge is limited. Imagination circles the world." Albert Einstein (1879-1955)


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#5 eatnor1

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Posted 31 July 2013 - 02:51 AM

bleep that I called cyber national security they said its a scam to get my money.. And they told not to pay it

#6 Animal

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Posted 31 July 2013 - 12:30 PM

Did you scroll down and see the steps starting at:

1: Please print out these instructions as we will need to perform most of these steps on the infected computer. You will also need a USB drive, which will have all of its data erased and will then be formatted. Therefore, only use a USB drive that does not contain any data that you need. This USB drive must also have a size of at least 32 MB.

There is a total of 14 steps.

The Internet is so big, so powerful and pointless that for some people it is a complete substitute for life.
Andrew Brown (1938-1994)


A learning experience is one of those things that say, "You know that thing you just did? Don't do that." Douglas Adams (1952-2001)


"Imagination is more important than knowledge. Knowledge is limited. Imagination circles the world." Albert Einstein (1879-1955)


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#7 quietman7

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Posted 31 July 2013 - 12:43 PM

eatnor1, the information at the top of the guide Animal referred you to is just that...information explaining Ransomeware with some common screenshots as to how it may look on a computer.

That is followed by common wording the Ransomeware may display (i.e. Your computer has been locked!...In order to resolve situation in an above-mentioned way you should pay a fine....

Nothing in the guide is asking you to pay. The removal instructions are below that under the section titled.

"Automated Removal Instructions for Your computer has been locked Ransomware using HitmanPro.Kickstart"
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