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"Not Responding" in Normal Mode


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26 replies to this topic

#1 chris.gatti

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Posted 30 July 2013 - 08:27 AM

I have previously been posting in the virus removal forum and have had my laptop cleaned of viruses and malware. I have also been getting some help to restore normal operation of the computer but to no avail. I hope you are able to assist me. The following is a link to the virus removal topic so you can see what we have attempted to restore normal function of my Lenovo ideapad:

PUP:Win32:FunWeb-K[PUP] Infection

I really need help as this is my work computer. So that you know what I am facing I can only run my computer in safe mode which greatly limits what i can do. Many of the solutions for repairing my system say that they are best not to run in safe mode. but that is all I can do because in normal mode once start up finishes I cannot open windows, open programs, or even update the computer or even my avast virus database.PLEASE HELP.



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#2 GodfatherKing

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Posted 30 July 2013 - 08:34 AM

Does safe mode with the command prompt works? If so, type in the command prompt explorer.exe.

 

Are you now experiencing the same issues?


Edited by GodfatherKing, 30 July 2013 - 08:36 AM.

If you have received help from me and I don't have respond to you for almost >= 3 days, send me a Private Message.  :hello:


#3 hamluis

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Posted 30 July 2013 - 09:56 AM

I would try running the chkdsk /r command from a command prompt.

 

How to use CHKDSK (Check Disk) - Windows 7 - http://www.w7forums.com/use-chkdsk-check-disk-t448.html

 

Then...try booting normally.  If you can, then do the below.

 

Please download MiniToolBox  , save it to your desktop and run it.

 

Checkmark the following checkboxes:

  List last 10 Event Viewer log

  List Installed Programs

  List Users, Partitions and Memory size.

 

Click Go and paste the content into your next post.

 

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link.

 

Louis



#4 chris.gatti

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Posted 31 July 2013 - 06:26 PM

//Started doing the chkdsk at 11:00 pm 7/30/13 central time and it has been running all night, as of 6:00 pm 7/31/13 it is only at 66%. 

It is moving but VERY slowly and has already repaired several files by replacing bad clusters.


Edited by chris.gatti, 31 July 2013 - 06:28 PM.


#5 noknojon

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Posted 01 August 2013 - 04:40 AM

Hi chris.gatti -
Please do not Force stop the chkdsk program, as this can cause damage to your computer.

 

Can you list what stage (of the 5 stages) the program is at and the % of that stage it has run so far.

 

Only at certain times can you ever Force a shut (or reboot) without creating more problems -

 

Thank You -



#6 chris.gatti

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Posted 01 August 2013 - 08:17 AM

i am at stage 5 of 5 and 67% as of 8:16 AM Central Standard Time 7/1/2013. It is moving forward just extremely slowly. I don't mind waiting if I need to. I mean I have already waited this long and it does seem to be fixing things. Several of the lines say, "replaced bad clusters in file..." Then they show the file number of name... I hope that makes sense to you. Right now it is doing the free space verify.


Edited by chris.gatti, 01 August 2013 - 08:23 AM.


#7 noknojon

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Posted 01 August 2013 - 08:42 AM

Hi -

You have passed the critical stage of the check, but if you do have time please let it finish.

Stage 5 is "not so critical", but it is preferred to let it finish once you have got this far.

 

This stage will be one of the slowest stages since it is mainly going over a pile of "empty files".

Only if it stalls, and will now no longer continue "at all" in this stage, a hard shutdown is a last (safe) resort.

 

Regards -



#8 hamluis

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Posted 01 August 2013 - 12:30 PM

Unless you have an extremely large hard drive...a chkdsk /r should take no more than a couple of hours.

 

Unless the file system/drive have problems...or chkdsk has not been run in an extremely long time.

 

Once it finishes...I would run it again...although the possibility seemingly exists that your hard drive could be suspect.

 

If the drive has problems...you would be served well by moving any valued files from the drive to other media...before running a second chkdsk /r or running the appropriate hard drive diagnostic.

 

No point in trying to run the data I previously requested...until we clarify the status of the file system and hard drive.

 

Louis



#9 chris.gatti

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Posted 01 August 2013 - 05:05 PM

OK, hamluis, will rerun CHKDSK then the other things that you requested.



#10 chris.gatti

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Posted 01 August 2013 - 07:44 PM

Hamluis,

 

Here is the info you requested. I did rerun CHKDSK like you recommended and it only found one bad cluster that it said it replaced. So far it does seem to be running faster and smoother. Here is the info.:

 

MiniToolBox by Farbar  Version: 13-07-2013
Ran by ICU Automotive (administrator) on 01-08-2013 at 19:37:56
Running from "C:\Users\ICU Automotive\Desktop"
Microsoft Windows 7 Home Premium   (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/01/2013 05:15:47 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance.  hr = 0x80070013, The media is write protected.
.

Error: (08/01/2013 05:15:47 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service information: The COM Server with CLSID {4e14fba2-2e22-11d1-9964-00c04fbbb345} and name CEventSystem cannot be started. [0x80070013, The media is write protected.
]

Error: (08/01/2013 05:15:47 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance.  hr = 0x80070013, The media is write protected.
.

Error: (08/01/2013 05:15:47 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service information: The COM Server with CLSID {4e14fba2-2e22-11d1-9964-00c04fbbb345} and name CEventSystem cannot be started. [0x80070013, The media is write protected.
]

Error: (08/01/2013 11:26:27 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Volume/disk not connected or not found.
Error context: DeviceIoControl(\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy1 - 000000000000010C,0x0053c198,000000000058D000,0,000000000058BFF0,4096,[0]).


Operation:
   Processing PostFinalCommitSnapshots

Context:
   Execution Context: System Provider

Error: (07/29/2013 10:13:30 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: The Cryptographic Services service failed to initialize the VSS backup "System Writer" object.


Details:
Could not query the status of the EventSystem service.

System Error:
A system shutdown is in progress.
.

Error: (07/29/2013 07:27:25 AM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\windows\system32\svchost.exe -k netsvcs; Description = Windows Update; Error = 0x81000101).

Error: (07/28/2013 09:12:54 PM) (Source: Windows Search Service) (User: )
Description: Unable to initialize the filter host process. Terminating.


Details:
    This operation returned because the timeout period expired.  (HRESULT : 0x800705b4) (0x800705b4)

Error: (07/27/2013 08:49:11 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest1".Error in manifest or policy file "C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest2" on line C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest.
Component 2: C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_420fe3fa2b8113bd.manifest.

Error: (07/27/2013 08:48:25 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest1".Error in manifest or policy file "C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest2" on line C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest.
Component 2: C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_420fe3fa2b8113bd.manifest.


System errors:
=============
Error: (08/01/2013 07:31:11 PM) (Source: Service Control Manager) (User: )
Description: The ReadyComm.DirectRouter service failed to start due to the following error:
%%2

Error: (08/01/2013 11:26:27 AM) (Source: volsnap) (User: )
Description: The shadow copies of volume C: were aborted because of an IO failure on volume C:.

Error: (08/01/2013 11:19:02 AM) (Source: Service Control Manager) (User: )
Description: The ReadyComm.DirectRouter service failed to start due to the following error:
%%2

Error: (07/30/2013 11:21:08 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (07/30/2013 11:21:08 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (07/30/2013 11:21:08 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (07/30/2013 11:16:08 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (07/30/2013 11:16:08 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (07/30/2013 11:16:08 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (07/30/2013 11:14:29 PM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to start because of the following error:
%%1068


Microsoft Office Sessions:
=========================

CodeIntegrity Errors:
===================================
  Date: 2013-07-23 18:46:04.992
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2013-07-23 18:46:04.914
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.


=========================== Installed Programs ============================

 Update for Microsoft Office 2007 (KB2508958)
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CutePDF Writer 2.8
CyberLink YouCam (Version: 3.0.2626)
D3DX10 (Version: 15.4.2368.0902)
Destinations (Version: 140.0.77.000)
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D-Fend Reloaded 1.2.1 (deinstall) (Version: 1.3.1)
DocMgr (Version: 130.0.000.000)
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eReg (Version: 1.20.138.34)
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e-Sword Macros for Word 2010 (Version: 10.00.0000)
Facebook Messenger 2.1.4814.0 (Version: 2.1.4814.0)
Facebook Video Calling 1.2.0.287 (Version: 1.2.287)
Family Feud™ Hollywood Ed.
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Garmin Express (Version: 2.1.13)
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Golden Trails 2: The Lost Legacy (remove only)
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Google Chrome (Version: 28.0.1500.72)
Google Earth (Version: 7.1.1.1888)
Google Talk (remove only)
Google Update Helper (Version: 1.3.21.153)
GPBaseService2 (Version: 140.0.211.000)
GridRepublic (Version: 6.8.44)
Hewlett-Packard ACLM.NET v1.1.0.0 (Version: 1.00.0000)
Hidden Mysteries: The Forbidden City (remove only)
HP Customer Participation Program 14.0 (Version: 14.0)
HP Document Manager 2.0 (Version: 2.0)
HP Imaging Device Functions 14.0 (Version: 14.0)
HP Officejet 4500 G510n-z (Version: 13.0)
HP Officejet 6500 E710n-z Basic Device Software (Version: 22.50.231.0)
HP Officejet 6500 E710n-z Help (Version: 140.0.2.2)
HP Photo Creations (Version: 1.0.0.2024)
HP Photosmart C6300 All-In-One Driver Software 13.0 Rel. 4 (Version: 13.0)
HP Photosmart Essential 3.5 (Version: 3.5)
HP Photosmart Prem C310 All-In-One Driver Software 14.0 Rel. 7 (Version: 14.0)
HP Product Detection (Version: 11.14.0001)
HP Smart Web Printing 4.60 (Version: 4.60)
HP Solution Center 14.0 (Version: 14.0)
HP Update (Version: 5.005.000.002)
HPAppStudio (Version: 140.0.95.000)
HPDiagnosticAlert (Version: 1.00.0000)
HPPhotoGadget (Version: 140.0.524.000)
HPPhotoSmartDiscLabelContent1 (Version: 2.04.0000)
HPPhotosmartEssential (Version: 2.04.0000)
HPProductAssistant (Version: 140.0.212.000)
HPSSupply (Version: 140.0.211.000)
HTC BMP USB Driver (Version: 1.0.5375)
HTC Driver Installer (Version: 3.0.0.021)
HTC Sync (Version: 3.2.20)
In Search of the Lost Temple (Version: 1.0.0.1)
Indeo® software
Insider Tales: The Stolen Venus 2 (remove only)
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Intel® Management Engine Components (Version: 6.0.0.1179)
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Java 7 Update 17 (64-bit) (Version: 7.0.170)
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Java Auto Updater (Version: 2.1.9.5)
Junk Mail filter update (Version: 15.4.3502.0922)
Kellie Stanford: Turn of Fate (remove only)
Kidzui
Lenovo DirectShare (Version: 1.0.1.38)
Lenovo EasyCamera (Version: 1.10.0415.1)
Lenovo Games Console (Version: 0.38.389.2)
Lenovo OneKey Recovery (Version: 7.0.1230)
Lenovo ReadyComm 5 (Version: 5.1.1.20)
Lenovo ReadyComm 5.0 Service (Version: 5.0.0.1)
Lenovo Smile Dock (Version: 2.0.201.1)
Lenovo_Wireless_Driver (Version: 1.02.01)
Logitech SetPoint 6.32 (Version: 6.32.20)
Logitech Unifying Software 2.00 (Version: 2.00.43)
magicJack (Version: 2.0.6073.4413)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
MarketResearch (Version: 140.0.212.000)
Mesh Runtime (Version: 15.4.5722.2)
Microsoft .NET Framework 4.5 Beta (Version: 4.5.50131)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 2010 (Version: 14.0.4763.1000)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Click-to-Run 2010 (Version: 14.0.4763.1000)
Microsoft Office Enterprise 2007 (Version: 12.0.6612.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Groove MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Groove Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
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Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
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Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Starter 2010 - English (Version: 14.0.4763.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Silverlight (Version: 5.1.20513.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) - KB2467175 (Version: 8.0.51011)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (Version: 10.0.30319)
MobileInvoice QB Edition for the Pocket PC
MobileInvoice Special Edition for QuickBooks® Users (Version: 5.4.2)
Mozilla Firefox 22.0 (x86 en-US) (Version: 22.0)
Mozilla Maintenance Service (Version: 22.0)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 4.0 SP2 Parser and SDK (Version: 4.20.9818.0)
MSXML 4.0 SP3 Parser (KB2721691) (Version: 4.30.2114.0)
MSXML 4.0 SP3 Parser (KB2758694) (Version: 4.30.2117.0)
MSXML 4.0 SP3 Parser (Version: 4.30.2100.0)
Musicnotes Software Suite 1.7.0 (Version: 1.7.0)
Mystery Case Files ®: Dire Grove ™
Mystery P.I. The Curious Case of Counterfeit Cove (remove only)
Nat Geo Adventure: Lost City of Z (remove only)
Network64 (Version: 140.0.215.000)
Network64 (Version: 140.0.221.000)
Oasis2Service 1.0 (Version: 1.0.0)
OCR Software by I.R.I.S. 13.0 (Version: 13.0)
Onekey Theater (Version: 2.0.1.8)
ooVoo (Version: 2.2.4.25)
Opera 11.01 (Version: 11.01.1190)
Paris Mahjong
Pengu Wars (remove only)
Photobie -- photo editing software from Photobie Design
Picasa 3 (Version: 3.9)
PopCap Browser Plugin
Power2Go (Version: 5.6.0.4809d4)
Project64 1.6 (Version: 1.6)
PS_AIO_04_C6300_Software_Min (Version: 130.0.365.000)
PS_AIO_07_C310_SW_Min (Version: 140.0.304.000)
QuickBooks (Version: 21.0.4009.904)
QuickBooks Pro 2011 (Version: 21.0.4009.904)
QuickTransfer (Version: 140.0.98.000)
Rapport (Version: 3.5.1108.70)
Realtek Ethernet Controller Driver For Windows 7 (Version: 7.18.322.2010)
Realtek USB 2.0 Card Reader (Version: 6.1.7600.30116)
Recuva (Version: 1.43)
Relic Hunt (remove only)
Scan (Version: 140.0.80.000)
Season Match 3: Curse of the Witch Crow (remove only)
Shop for HP Supplies (Version: 14.0)
SKIP-BO Castaway Caper™
Skype Click to Call (Version: 5.9.9216)
Skype™ 6.3 (Version: 6.3.105)
Slingo Supreme 2 (Version: 1.0.0.97)
SmartWebPrinting (Version: 140.0.186.000)
SolutionCenter (Version: 140.0.214.000)
Speccy (Version: 1.22)
Spelling Dictionaries Support For Adobe Reader 9 (Version: 9.0.0)
Sprill & Ritchies Adventures In Time (remove only)
Status (Version: 140.0.256.000)
Strike Solitaire
SUPERAntiSpyware (Version: 5.6.1020)
Synaptics Pointing Device Driver (Version: 15.0.15.0)
The Dragon Dance (remove only)
The Revenge (remove only)
The Treasures of Mystery Island: The Ghost Ship (remove only)
Time Riddles:  The Mansion (remove only)
Toolbox (Version: 140.0.428.000)
TrayApp (Version: 140.0.212.000)
Tweaking.com - Windows Repair (All in One) (Version: 1.9.15)
Type1515 TWAIN Driver Ver.3
UltraBall
Unity Web Player (Version: )
UnloadSupport (Version: 11.0.0)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596802) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Infopath 2007 Help (KB963662)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2817563) 32-Bit Edition
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Vacation Quest: Australia (remove only)
VeriFace (Version: 3.6.1.0226)
VolusionLiveChat (Version: 1.0.2)
WeatherBug (Version: 7.0.0.7)
WebReg (Version: 140.0.212.017)
Windows Driver Package - Broadcom Corporation (bcbtums) Bluetooth  (02/06/2012 6.5.1.2310) (Version: 02/06/2012 6.5.1.2310)
Windows Driver Package - Broadcom Corporation Bluetooth  (02/06/2012 6.5.1.2310) (Version: 02/06/2012 6.5.1.2310)
Windows Driver Package - Broadcom Corporation Bluetooth  (02/07/2012 6.5.1.2312) (Version: 02/07/2012 6.5.1.2312)
Windows Driver Package - Broadcom HIDClass  (09/11/2009 6.3.0.1500) (Version: 09/11/2009 6.3.0.1500)
Windows Driver Package - Garmin (grmnusb) GARMIN Devices  (04/19/2012 2.3.1.0) (Version: 04/19/2012 2.3.1.0)
Windows Driver Package - Lenovo (ACPIVPC) System  (10/19/2009 5.4.0.1) (Version: 10/19/2009 5.4.0.1)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3502.0922)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3502.0922)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3502.0922)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
Windows Mobile Device Center (Version: 6.1.6965.0)
WinUtilities 10.53 Free Edition
WinUtilities Free Memory Optimizer 6.0
Zip Motion Block Video codec (Remove Only)

========================= Memory info: ===================================

Percentage of memory in use: 80%
Total physical RAM: 3894.85 MB
Available physical RAM: 770.32 MB
Total Pagefile: 7787.84 MB
Available Pagefile: 3960.7 MB
Total Virtual: 4095.88 MB
Available Virtual: 3959.7 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:254.14 GB) (Free:187.27 GB) NTFS
2 Drive d: (LENOVO) (Fixed) (Total:29 GB) (Free:27.8 GB) NTFS

========================= Users: ========================================

User accounts for \\ICU

Administrator            boinc_master             boinc_project            
Guest                    ICU Automotive           


**** End of log ****
 

And here is the speccy link:

 

http://speccy.piriform.com/results/05ev2pBmvqwVW315ZajPYRr



#11 noknojon

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Posted 01 August 2013 - 08:25 PM

Great, thanks for those -

Only one other program should help diagnose your problem please -

 

Download Security Check by Screen317 from HERE
* Save it to your Desktop.
* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.
Note: If a security program requests permission to access the Internet, allow it to do so.
 

Thank You -



#12 chris.gatti

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Posted 01 August 2013 - 10:01 PM

here you go:

 

 Results of screen317's Security Check version 0.99.71  
 Windows 7  x64 (UAC is enabled)  
 Out of date service pack!!
 Internet Explorer 10  
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled!  
avast! Antivirus   
 Antivirus up to date!   
`````````Anti-malware/Other Utilities Check:`````````
 Malwarebytes Anti-Malware version 1.75.0.1300  
 Auslogics Registry Cleaner   
 Java 7 Update 25  
 Adobe Flash Player 11.8.800.94  
 Adobe Reader 9 Adobe Reader out of Date!
 Adobe Reader 10.1.7 Adobe Reader out of Date!  
 Mozilla Firefox (22.0)
 Google Chrome 28.0.1500.71  
 Google Chrome 28.0.1500.72  
 Google Chrome Plugins...  
````````Process Check: objlist.exe by Laurent````````  
 Malwarebytes Anti-Malware mbamservice.exe  
 Malwarebytes Anti-Malware mbamgui.exe  
 Malwarebytes' Anti-Malware mbamscheduler.exe   
 BOINC projects www.malariacontrol.net openMalariaA_6.58_windows_intelx86
 AVAST Software Avast AvastSvc.exe  
 AVAST Software Avast AvastUI.exe  
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 11% Defragment your hard drive soon! (Do NOT defrag if SSD!)
````````````````````End of Log``````````````````````
 



#13 chris.gatti

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Posted 04 August 2013 - 01:06 AM

Is there anything else i need to do?


Edited by chris.gatti, 04 August 2013 - 01:07 AM.


#14 hamluis

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Posted 04 August 2013 - 10:27 AM

Try running the sfc /scannow command form safe mode, please.

 

http://answers.microsoft.com/en-us/windows/forum/windows_vista-performance/sfc-scannow-safe-to-do-in-safe-mode/0628e652-9665-4f9f-b503-6a32fbb3411e

 

Louis
 



#15 chris.gatti

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Posted 04 August 2013 - 08:49 PM

Ran it and it said there were no issues detected.






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