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multiple anti-virus trouble?


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#1 bjornfree

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Posted 29 July 2013 - 07:05 PM

is it possible to remove malware by running an antimalware while still running another antivirus? stupid ransomware on my pc and im not sure if its gone, It isn't showing up on my scans....help...

 



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#2 boopme

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Posted 29 July 2013 - 07:39 PM

Hello, I moved you to the Am I Infected forum.
 
What is your Operating system? What type of Ransome ware.?
 
Please do these if you can.
 
Please download Rkill by Grinler and save it to your desktop.
  • Link 1
  • Link 2 %5BLIST%5D
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
  • Do not reboot the computer, you will need to run the application again.
  • [/list]

    Please download MiniToolBox, save it to your desktop and run it.
    Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
  • Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
    Note: When using "Reset FF Proxy Settings" option Firefox should be closed.



    Please Download TDSSkiller
    Launch it.
    Click on change parameters-Select TDLFS file system
    Click on "Scan".
    Please post the LOG report(log file should be in your C drive)

    Do not change the default options on scan results.



    Please download AdwCleaner by Xplode onto your desktop.
    Close all open programs and internet browsers.
    Double click on adwcleaner.exe to run the tool.
    Click on Delete.
    Confirm each time with Ok.
    You will be prompted to restart your computer. A text file will open after the restart.
    Please post the contents of that logfile with your next reply.
    You can find the logfile at C:\AdwCleaner[S1].txt as well.



    Last run ESET.
  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
  • Scan potentially unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • NOTE:Sometimes if ESET finds no infections it will not create a log.

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#3 bjornfree

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Posted 30 July 2013 - 04:00 PM

thanks, i'm a true rookie and needed direction. windows7 and it was the fbi ransomware.


Edited by bjornfree, 30 July 2013 - 04:05 PM.


#4 boopme

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Posted 30 July 2013 - 07:11 PM

You're welcome, you may want to follow this guide... FBI Cybercrime Division Ransomware Removal Guide


How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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