I have some type of malware that will not let me download anything, from antivirus software to a simple photograph or Word attachment. I get a message saying "this file has a virus and has been deleted".
Here is what I have already tried:
- Restore points (will not go back far enough to solve my problem, I assume due to lack of disk space)
- Ran Malwarebytes quick scan twice (once regular and once in safe mode), which did not find anything. Then ran Malwarebytes full scan. Found and removed 5 things----but did not solve my problem.
- Tried to run MGTools from a flash drive. I am not sure what that was about, but did not fix anything.
- Running yet another Malwarebytes full scan now---but it did not update, so probably won't find anything new.
Please help !