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Infected with viruses or rootkits that won't let me remove-have tried everything


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#1 BohoGypsy

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Posted 29 July 2013 - 06:06 PM

Hello,

My computer is infected with several viruses or a rootkit that I cannot get rid of, and I have tried everything. I am ready to throw my laptop out the window. I am running windows vista on a dell inspiron 1525. I knew I had a virus when firefox kept freezing and ctrl alt dlt did not work. I attempted to reset firefox, updated plugins (one was the java that was considered to be vunerable) and rest my winsock. After this my whole computer started freezing, even in safe mode, and then I wod have to manually restart and get black screen with blinking cursor before F8. I tried scanning with malwarebytes (chameleon too) mbr rootkit, avast, sophos etc. And all find infected files, but as soon as they do they freeze and I am forced to manually shut down. This also happens in safe modes. I tried mcafee rootkit and it found nothing, while kaspersky rootkit found and successfully quar. items, but scan still froze. Avast always gets to 93% where the others freeze in a few min. I downloaded rogue killer and it found items in my hkey, but as soon as I clicked delete and scanned again, they were still there. I then tried downloading rkill, which ran and then redownloaded malwarebytes and named it a different .exe. But it still finds infected files and freezes. How can I get did of this if I cant scan???? Please help. I am so frustrated. Oh, and also if I leave during scans and dont tap computer, it goea to a black unresponsive screen (and I have no screensaver set)

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#2 Broni

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Posted 29 July 2013 - 08:15 PM

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Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.


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#3 BohoGypsy

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Posted 29 July 2013 - 09:10 PM

Thanks, I did as advised....here is the link to the new forum post....http://www.bleepingcomputer.com/forums/t/502690/unknown-virus-or-rootkit-that-disables-scanners-etc/



#4 Broni

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Posted 29 July 2013 - 09:59 PM

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