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Laptop Crashing/Freezing Daily! (more info in post)


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#1 HungryEyes

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Posted 29 July 2013 - 03:33 PM

Hello all!

I have been having frequent crashes of some sort on my 5-year-old ASUS laptop. This crashing occurs at least once a day, or sometimes more, seemingly at random, as I have not noticed any specific reasons for it happening.

There is no blue screen, or any error message. The screen just freezes as is, in it's last frame, whether it's on YouTube, on a Steam game, or on iTunes. If any sound is playing as it crashes, the sound will also freeze, and will skip like a broken record. This cannot be resolved by any keyboard shortcuts (to my knowledge, as I believe this crash involves all components), and my only recourse is to do a force shutdown, and restart it.

As a side note, I have also ran memtest86, and Windows Memory Diagnostic with no results. Could this be my CPU?

My mobo, video card, and other components temperatures often exceed 51C, but no more than 54C. Is this bad?

 

I have cleaned my laptops CPU fan and mobo with compressed air less than a week ago, and they are spotless.
 

Is the heat the issue, or something else? Can somebody suggest a permanent resolve for this?

 

Thank you for reading my post.

-Adam

 

 



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#2 hamluis

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Posted 29 July 2013 - 05:20 PM

Please download MiniToolBox  , save it to your desktop and run it.

 

Checkmark the following checkboxes:

  List last 10 Event Viewer log

  List Installed Programs

  List Users, Partitions and Memory size.

 

Click Go and paste the content into your next post.

 

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link.

 

Louis



#3 HungryEyes

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Posted 29 July 2013 - 10:15 PM

Please download MiniToolBox  , save it to your desktop and run it.

 

Checkmark the following checkboxes:

  List last 10 Event Viewer log

  List Installed Programs

  List Users, Partitions and Memory size.

 

Click Go and paste the content into your next post.

 

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link.

 

Louis

 

Thank you Louis for your response!

 

Here is the data you requested.  Since the MiniToolBox results are lengthy, I will put the short Speccy url first:

(Please let me know if there is any other information that I can provide to you.)

 

My Speccy Snapshot:  http://speccy.piriform.com/results/5WCAQKrZnDrqGAp04qd15Dn

 

----

 

MiniToolBox by Farbar  Version: 13-07-2013
Ran by Adam (administrator) on 29-07-2013 at 23:01:46
Running from "C:\Users\Adam\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\YJ14EJSX"
Microsoft® Windows Vista™ Home Premium  Service Pack 2 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/29/2013 04:13:09 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/29/2013 03:41:48 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/29/2013 00:10:45 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/29/2013 01:43:21 AM) (Source: Windows Search Service) (User: )
Description: The entry <C:\USERS\ADAM\APPDATA\LOCAL\MOZILLA\FIREFOX\PROFILES\6TFUF2X3.DEFAULT\SAFEBROWSING-BACKUP> in the hash map cannot be updated.

Context:  Application, SystemIndex Catalog

Details:
 A device attached to the system is not functioning.   (0x8007001f)

Error: (07/29/2013 01:42:16 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/29/2013 01:12:24 AM) (Source: Application Error) (User: )
Description: Faulting application recordingmanager.exe, version 1.3.2.28, time stamp 0x516d233e, faulting module rpsharedcomponents.dll, version 1.3.2.28, time stamp 0x516d22c2, exception code 0xc0000005, fault offset 0x00030cd7,
process id 0xf44, application start time 0xrecordingmanager.exe0.

Error: (07/29/2013 00:04:15 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/28/2013 10:26:57 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/27/2013 00:35:11 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/27/2013 11:56:08 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

System errors:
=============
Error: (07/29/2013 04:11:38 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 4:08:10 PM on 7/29/2013 was unexpected.

Error: (07/29/2013 03:41:16 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 2:37:33 PM on 7/29/2013 was unexpected.

Error: (07/29/2013 01:40:46 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 1:36:52 AM on 7/29/2013 was unexpected.

Error: (07/29/2013 00:02:41 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 7:57:33 PM on 7/28/2013 was unexpected.

Error: (07/27/2013 00:52:29 PM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.

 New Signature Version:

 Previous Signature Version: 1.155.788.0

 Update Source: %NT AUTHORITY59

 Update Stage: 4.2.0223.00

 Source Path: 4.2.0223.01

 Signature Type: %NT AUTHORITY602

 Update Type: %NT AUTHORITY604

 User: NT AUTHORITY\SYSTEM

 Current Engine Version: %NT AUTHORITY605

 Previous Engine Version: %NT AUTHORITY606

 Error code: %NT AUTHORITY607

 Error description: %NT AUTHORITY608

Error: (07/27/2013 00:05:24 PM) (Source: Service Control Manager) (User: )
Description: Windows Update

Error: (07/26/2013 01:51:41 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 1:48:22 PM on 7/26/2013 was unexpected.

Error: (07/25/2013 07:44:20 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 7:41:25 PM on 7/25/2013 was unexpected.

Error: (07/25/2013 01:04:17 PM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.

 New Signature Version:

 Previous Signature Version: 1.155.602.0

 Update Source: %NT AUTHORITY59

 Update Stage: 4.2.0223.00

 Source Path: 4.2.0223.01

 Signature Type: %NT AUTHORITY602

 Update Type: %NT AUTHORITY604

 User: NT AUTHORITY\SYSTEM

 Current Engine Version: %NT AUTHORITY605

 Previous Engine Version: %NT AUTHORITY606

 Error code: %NT AUTHORITY607

 Error description: %NT AUTHORITY608

Error: (07/25/2013 02:53:15 AM) (Source: DCOM) (User: )
Description: {6295DF2D-35EE-11D1-8707-00C04FD93327}

Microsoft Office Sessions:
=========================

CodeIntegrity Errors:
===================================
  Date: 2013-07-17 22:07:27.878
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Microsoft Security Client\Drivers\NisDrv\NisDrvWFP.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-07-17 22:07:27.616
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Microsoft Security Client\Drivers\NisDrv\NisDrvWFP.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-07-17 22:07:27.357
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Microsoft Security Client\Drivers\NisDrv\NisDrvWFP.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-07-17 22:07:27.122
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Microsoft Security Client\Drivers\NisDrv\NisDrvWFP.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-07-17 22:07:26.846
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Microsoft Security Client\Drivers\NisDrv\NisDrvWFP.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-07-17 22:07:26.608
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Microsoft Security Client\Drivers\NisDrv\NisDrvWFP.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-07-17 22:07:26.344
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Microsoft Security Client\Drivers\NisDrv\NisDrvWFP.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-07-17 22:07:26.098
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Microsoft Security Client\Drivers\NisDrv\NisDrvWFP.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-07-17 22:07:25.842
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Microsoft Security Client\Drivers\NisDrv\NisDrvWFP.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-07-17 22:07:25.613
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Microsoft Security Client\Drivers\NisDrv\NisDrvWFP.sys because the set of per-page image hashes could not be found on the system.

=========================== Installed Programs ============================

Akamai NetSession Interface
Apple Mobile Device Support (Version: 6.0.1.3)
ASUS Power4Gear eXtreme (Version: 1.0.19)
Bonjour (Version: 3.0.0.10)
CCleaner (Version: 4.03)
CPUID HWMonitor 1.22
CrystalDiskMark 3.0.2f (Version: 3.0.2f)
Dolby Control Center (Version: 2.0.0706)
iTunes (Version: 11.0.1.12)
Java 7 Update 21 (64-bit) (Version: 7.0.210)
Java SE Development Kit 7 Update 21 (64-bit) (Version: 1.7.0.210)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft IntelliPoint 8.2 (Version: 8.20.468.0)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Security Client (Version: 4.2.0223.1)
Microsoft Security Essentials (Version: 4.2.223.1)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
NVIDIA Control Panel 310.33 (Version: 310.33)
NVIDIA Drivers (Version: 1.4)
NVIDIA HD Audio Driver 1.3.18.0 (Version: 1.3.18.0)
NVIDIA Install Application (Version: 2.1002.109.718)
Paint.NET v3.5.10 (Version: 3.60.0)
Synaptics Pointing Device Driver (Version: 10.1.8.0)
USB 2.0 1.3M UVC WebCam
WinRAR 4.20 (64-bit) (Version: 4.20.0)

========================= Memory info: ===================================

Percentage of memory in use: 40%
Total physical RAM: 4094.17 MB
Available physical RAM: 2421.15 MB
Total Pagefile: 8391.61 MB
Available Pagefile: 6418.32 MB
Total Virtual: 4095.88 MB
Available Virtual: 3996.67 MB

========================= Partitions: =====================================

1 Drive c: (Vista64) (Fixed) (Total:116.44 GB) (Free:17.87 GB) NTFS
2 Drive d: (DATA) (Fixed) (Total:105.7 GB) (Free:105.48 GB) NTFS

========================= Users: ========================================

User accounts for \\ADAM-PC

Adam                     Administrator            Guest                   

**** End of log ****


Edited by HungryEyes, 29 July 2013 - 10:17 PM.


#4 hamluis

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Posted 30 July 2013 - 03:39 PM

S.M.A.R.T Status: warning

 

Please download/install/run long/extended diagnostic on your hard drive:  SeaTools For Windows .  Do not stop the diagnostic for any rerason, let us know the results (Pass/Fail).

 

Louis



#5 HungryEyes

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Posted 02 August 2013 - 12:02 PM

 

S.M.A.R.T Status: warning

 

Please download/install/run long/extended diagnostic on your hard drive: SeaTools For Windows . Do not stop the diagnostic for any rerason, let us know the results (Pass/Fail).

 

Louis

 

 

 

Louis,

 

I ran SeaTools for Windows, and the results was "FAIL". I subsequently created a bootdisk (as directed by SeaTools) for SeaTools for DOS for sector repairs, and they seem to have been successful. Unfortunately, I was unable to save the results log to a writable media (It was CD-R), but there were numerous broken sectors, all of which were repaired without a hitch.

 

So the end result was "Pass after repairs".

 

To make sure the Seagate HDD was truly passing, I ran SeaTools for Windows once more, and the result was "Pass".

 

I have held off from posting the results for several days as to see if there was a noticable difference in the crashing.

 

I believe there is a difference, but I have stilled experienced the freeze three times since the SeaGate software repaired the sectors.

 

The latest crash occurred 15 minutes after booting up my computer. After booting, I did not manually start any programs or applications except for Internet Explorer, to read the news. So, the only programs/processes that were running since start up were Internet Explorer, and any startup programs/processes that start automatically. I'm not sure if it could be an issue on the software side.

 

Is it possible that something might be irreversibly damaged?

 

Thank you for all of your help so far, Louis.

 

Adam


Edited by HungryEyes, 02 August 2013 - 12:05 PM.


#6 hamluis

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Posted 02 August 2013 - 01:01 PM

Well...that all sounds good...but let me give some more of my opinions  (don't groan :)).

 

I don't claim to know all there is to know about hard drives...but I believe there is no such thing as repairing/fixing bad sectors :).  A brand new hard drive comes with some bad sectors.

 

But...the process of formatting takes note of bad sectors and works around them.  The sectors remain bad/unuseable...but the mapping of the partition/drive via formatting...prevents these sectors from being used.  Thus, the sectors remain, but they are exorcised from the partitioning structure and they are not used for purposes of storing any files on the created partition.

 

Soooo...in spite of the assertion that "bad sectors have been repaired"...that's quite impossible unless a low-level format has been done and I've already explained that a format doesn't repair...it just works around, doesn't use bad sectors.

 

A hard drive contains a large amount of sectors, see How Many Sectors On A Hard Drive .

 

It is not the number of sectorrs affected that signals the demise of a hard drive...rather it is the fact that bad sectors are viewed as an indicator of basic "structural" problems signalling...more of the same with continued use of the drive/partition.  Just as a raindrop can be the precursor to a violent storm...the appearance of bad sectors in a hard drive can indicate a failing drive, time/circumstance/date to be determined.

 

If any diagnostic claims to "fix/repair" bad sectors...well, that can only happen if it "formatted" that increment of the hard drive.  Any data on that bad sector was lost.  "Repairing" that sector won't be of any value to the user, since data was destroyed.

 

I could go on and on...but the bottom line from a user point-of-view...has to be the concern for the safety of any data which is placed upon a hard drive.

 

The fact is that bad sectors...indicate that any data currently on the drive...and, possibly, any data placed on that drive in the future....is in jeapordy.

 

That is why many of us just advise members in situations similar to yours...to just replace the drive.

 

Louis



#7 HungryEyes

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Posted 02 August 2013 - 10:32 PM

Louis,

 

Thank you so much for taking your time to help me these past few days. I came to this site to resolve one issue, but because of you, it's my new favorite. :)

 

I now see your point about bad sectors being more than a software issue.

 

Being that my computer is a laptop, and is over five years old, I will probably just acquire a new system rather than replace one expensive piece of hardware in an outdated system. I have already backed up important data.

 

The way I see it is, it's one more reason for me to start building on that first custom desktop I've always wanted to build. With that project, I'll definitely be coming back on this site. :)

 

 

Thanks again!

 

Adam


Edited by HungryEyes, 02 August 2013 - 10:34 PM.


#8 hamluis

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Posted 03 August 2013 - 11:33 AM

Building...is something that you will enjoy, I think :).  Just go slow, read the motherboard manual...ask questions when in need of more info.

 

We have a forum that you may be interested in, System Building & Upgrading .

 

Happy computing :).

 

Louis






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