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PC shuts down DURING antivirus scan??


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#1 scubafan

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Posted 29 July 2013 - 03:06 PM

Hi, I have a laptop that was originally running Vista.  Several years ago it was upgraded to Win 7-64 Ultimate.  I think I've gotten something that my Symantec Endpoint Protection let slip by.  Symantec itself keeps saying that the proactive threat protection is not functioning correctly due to an internal configuration error.  If I reboot it says all is ok for a while and then gives the error.

 

I've tried using the linux based rescue discs from Kaspersky, AVG, F-Secure and others but every time I run them they get part way through scanning the system and then the PC just suddenly & instantly turns off.  No BSOD, no message, just total shutdown!

 

I've also tried the Sophos scanner, Malwarebytes, Spybot S&D and none find anything either.  When I run them in safe mode they either find nothing or the system shuts down.

 

Any suggestions on what to try next?  Are there any good programs I can run from a CD to try & bypass windows that might have better luck?

 

I asked a friend who fixes computers who is baffled....


Edited by hamluis, 29 July 2013 - 03:14 PM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 Broni

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Posted 29 July 2013 - 08:16 PM

Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.


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#3 scubafan

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Posted 05 August 2013 - 05:03 PM

Thanks, I ran DDS and made a post with this same title.  I had to attach the 2 reports, as this site won't allow me to paste into these boxes for some reason...



#4 Broni

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Posted 05 August 2013 - 05:47 PM

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