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Internet Explorer won't start/ can't install MSE


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14 replies to this topic

#1 Blufx

Blufx

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Posted 29 July 2013 - 10:37 AM

Win 7 64bit laptop will not start IE. When clicked, hourglass shows momentarally, then goes away. MSE reports in can't find the install path ends with error 8007064c. I tried the MS fixit and manual removal but have the same results. Restarted several times. I tried to open services.msc and the box is empty. No malware can be found on it using Malwarebytes, Superantispyware, Hitman Pro, RKill, etc.


Edited by hamluis, 29 July 2013 - 03:12 PM.
Moved from Win 7 to Am I Infected - Hamluis.

Looking back....I should have been a lot more specific when I said I wanted to be somebody.albertavatar.jpg


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#2 GodfatherKing

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Posted 29 July 2013 - 10:52 AM

:welcome:

 

Let's look for malware.

 

:step1: Running TDSSKiller to obtain log

 

Note: Don't cure or delete a threat, but choose skip for all instead.

  • Please download TDSSKiller from here and save it to your Desktop
  • Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters

tds2.jpg

  • In the Additional options: Check Detect TDLFS file system
  • Click Start Scan and allow the scan process to run

tds4-1.jpg

  • Choose for all threats to Skip for all of them.
  • Click Continue
  • Please post the TDSSKiller.[Version]_[Date]_[Time]_log.txt found in your root directory (typically c:\)

===================================================

 

:step2: ESET Online Scanner

==================

Note: If your AV is blocking Eset online scanner, please temporarily disable your AV.

 

I'd like us to scan your machine with ESET OnlineScan This process may may take several hours, that is normal.

  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and » UNCHECK "Remove found threats" <== Important
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Copy and paste the information in your next reply. (If no malware was found you will not be presented with a log).
  • Click the Back button.
  • Click the Finish button.

===================================================


If you have received help from me and I don't have respond to you for almost >= 3 days, send me a Private Message.  :hello:


#3 Blufx

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Posted 29 July 2013 - 11:40 AM

KDSSKiller found nothing. Eset running now, but I'm pretty sure it isn't going to find anything either. I have two more machines that either won't install or run MSE.


Looking back....I should have been a lot more specific when I said I wanted to be somebody.albertavatar.jpg


#4 GodfatherKing

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Posted 29 July 2013 - 11:46 AM

Are the other machines connected to the same network?

 

Continue with Eset.

 

Then:

 

 Please download MiniToolBox , save it to your desktop and run it.

 

Checkmark the following checkboxes:

  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices
  • List Users, Partitions and Memory size.
  • List Minidump Files

Close your browsers and click Go. Post the Result.txt located in the same directory as the tool.


If you have received help from me and I don't have respond to you for almost >= 3 days, send me a Private Message.  :hello:


#5 Blufx

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Posted 29 July 2013 - 11:51 AM

No, they were brought to me for repair from different locations.


Looking back....I should have been a lot more specific when I said I wanted to be somebody.albertavatar.jpg


#6 Blufx

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Posted 29 July 2013 - 12:26 PM

An hour and a half into the scan and it still at 0%???


Looking back....I should have been a lot more specific when I said I wanted to be somebody.albertavatar.jpg


#7 Blufx

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Posted 29 July 2013 - 01:09 PM

eset scanner still at 0%, 0 files scanned. Scan in progress......  Mini toolbox results:

 

MiniToolBox by Farbar  Version: 13-07-2013
Ran by hayley (administrator) on 29-07-2013 at 13:51:06
Running from "E:\Computer Quest"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================

::1  localhost
127.0.0.1    localhost
::1  localhost 127.0.0.1    ___id___.c.mystat-in.net
127.0.0.1    0.datacollector.coin.scribol.com
127.0.0.1    0.r.msn.com
127.0.0.1    005.free-counter.co.uk
127.0.0.1    006.free-counter.co.uk
127.0.0.1    007.free-counter.co.uk
127.0.0.1    008.free-counter.co.uk
127.0.0.1    008.free-counters.co.uk
127.0.0.1    00fun.com
127.0.0.1    011707160008.c.mystat-in.net
127.0.0.1    061606084448.c.mystat-in.net
127.0.0.1    070806142521.c.mystat-in.net
127.0.0.1    090906042103.c.mystat-in.net
127.0.0.1    092706152958.c.mystat-in.net
127.0.0.1    0d7292.r.axf8.net
127.0.0.1    0f36f3.r.axf8.net
127.0.0.1    1.datacollector.coin.scribol.com
127.0.0.1    1.googlenews.xorg.pl

There are 13765 more lines starting with "127.0.0.1"

========================= IP Configuration: ================================

Realtek RTL8188CE Wireless LAN 802.11n PCI-E NIC = Wireless Network Connection (Connected)
Atheros AR8152/8158 PCI-E Fast Ethernet Controller (NDIS 6.20) = Local Area Connection (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

   Host Name . . . . . . . . . . . . : HAYLEY
   Primary Dns Suffix  . . . . . . . : HNS
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : HNS
                                       Home

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : sc.edu
   Description . . . . . . . . . . . : Atheros AR8152/8158 PCI-E Fast Ethernet Controller (NDIS 6.20)
   Physical Address. . . . . . . . . : E8-9A-8F-B9-FE-4C
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . : Home
   Description . . . . . . . . . . . : Realtek RTL8188CE Wireless LAN 802.11n PCI-E NIC
   Physical Address. . . . . . . . . : D0-DF-9A-F1-2B-1B
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::f0a9:2593:3ea2:35b7%11(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.254.31(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Monday, July 29, 2013 1:38:20 PM
   Lease Expires . . . . . . . . . . : Tuesday, July 30, 2013 1:38:21 PM
   Default Gateway . . . . . . . . . : 192.168.254.254
   DHCP Server . . . . . . . . . . . : 192.168.254.254
   DHCPv6 IAID . . . . . . . . . . . : 248569754
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-FB-7A-CA-D0-DF-9A-F1-2B-1B
   DNS Servers . . . . . . . . . . . : 192.168.254.254
                                       74.40.74.41
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.Home:

   Connection-specific DNS Suffix  . : Home
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::5efe:192.168.254.31%16(Preferred)
   Default Gateway . . . . . . . . . :
   DNS Servers . . . . . . . . . . . : 192.168.254.254
                                       74.40.74.41
   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{29343C63-2894-44C9-8726-EB7D34AAE7BB}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft 6to4 Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:3cc1:c59:3f57:1e0(Preferred)
   Link-local IPv6 Address . . . . . : fe80::3cc1:c59:3f57:1e0%14(Preferred)
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled
Server:  UnKnown
Address:  192.168.254.254

Name:    google.com
Addresses:  2607:f8b0:4004:801::1008
      74.125.228.36
      74.125.228.37
      74.125.228.38
      74.125.228.39
      74.125.228.40
      74.125.228.41
      74.125.228.46
      74.125.228.32
      74.125.228.33
      74.125.228.34
      74.125.228.35


Pinging google.com [74.125.228.37] with 32 bytes of data:
Reply from 74.125.228.37: bytes=32 time=53ms TTL=55
Reply from 74.125.228.37: bytes=32 time=53ms TTL=55

Ping statistics for 74.125.228.37:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 53ms, Maximum = 53ms, Average = 53ms
Server:  UnKnown
Address:  192.168.254.254

Name:    yahoo.com
Addresses:  206.190.36.45
      98.138.253.109
      98.139.183.24


Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
Reply from 98.139.183.24: bytes=32 time=98ms TTL=51
Reply from 98.139.183.24: bytes=32 time=92ms TTL=50

Ping statistics for 98.139.183.24:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 92ms, Maximum = 98ms, Average = 95ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time=5ms TTL=128
Reply from 127.0.0.1: bytes=32 time=4ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 4ms, Maximum = 5ms, Average = 4ms
===========================================================================
Interface List
 12...e8 9a 8f b9 fe 4c ......Atheros AR8152/8158 PCI-E Fast Ethernet Controller (NDIS 6.20)
 11...d0 df 9a f1 2b 1b ......Realtek RTL8188CE Wireless LAN 802.11n PCI-E NIC
  1...........................Software Loopback Interface 1
 16...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 15...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
 13...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter
 14...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0  192.168.254.254   192.168.254.31     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
    192.168.254.0    255.255.255.0         On-link    192.168.254.31    281
   192.168.254.31  255.255.255.255         On-link    192.168.254.31    281
  192.168.254.255  255.255.255.255         On-link    192.168.254.31    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link    192.168.254.31    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link    192.168.254.31    281
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 14     58 ::/0                     On-link
  1    306 ::1/128                  On-link
 14     58 2001::/32                On-link
 14    306 2001:0:9d38:6ab8:3cc1:c59:3f57:1e0/128
                                    On-link
 11    281 fe80::/64                On-link
 14    306 fe80::/64                On-link
 16    281 fe80::5efe:192.168.254.31/128
                                    On-link
 14    306 fe80::3cc1:c59:3f57:1e0/128
                                    On-link
 11    281 fe80::f0a9:2593:3ea2:35b7/128
                                    On-link
  1    306 ff00::/8                 On-link
 14    306 ff00::/8                 On-link
 11    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 06 C:\windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 09 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog5 09 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/29/2013 01:49:05 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.

Error: (07/29/2013 01:42:32 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.

Error: (07/29/2013 01:42:27 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.

Error: (07/29/2013 01:42:26 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.

Error: (07/29/2013 01:39:43 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/29/2013 01:01:18 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 13119

Error: (07/29/2013 01:01:18 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 13119

Error: (07/29/2013 01:01:18 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (07/29/2013 01:01:17 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 12058

Error: (07/29/2013 01:01:17 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 12058


System errors:
=============
Error: (07/29/2013 01:40:34 PM) (Source: Service Control Manager) (User: )
Description: The Google Update Service (gupdate) service failed to start due to the following error:
%%1053

Error: (07/29/2013 01:40:34 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Google Update Service (gupdate) service to connect.

Error: (07/29/2013 01:38:16 PM) (Source: Microsoft-Windows-TaskScheduler) (User: NT AUTHORITY)
Description: Task Scheduler service failed to load tasks at service startup. Additional Data: Error Value: 2147549183.

Error: (07/29/2013 01:38:14 PM) (Source: Service Control Manager) (User: )
Description: The Microsoft Antimalware Service service terminated with the following error:
%%-2147024894

Error: (07/29/2013 11:43:14 AM) (Source: Service Control Manager) (User: )
Description: The Google Update Service (gupdate) service failed to start due to the following error:
%%1053

Error: (07/29/2013 11:43:14 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Google Update Service (gupdate) service to connect.

Error: (07/29/2013 11:41:01 AM) (Source: Microsoft-Windows-TaskScheduler) (User: NT AUTHORITY)
Description: Task Scheduler service failed to load tasks at service startup. Additional Data: Error Value: 2147549183.

Error: (07/29/2013 11:40:19 AM) (Source: Service Control Manager) (User: )
Description: The Microsoft Antimalware Service service terminated with the following error:
%%-2147024894

Error: (07/29/2013 10:43:49 AM) (Source: Service Control Manager) (User: )
Description: The Google Update Service (gupdate) service failed to start due to the following error:
%%1053

Error: (07/29/2013 10:43:49 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Google Update Service (gupdate) service to connect.


Microsoft Office Sessions:
=========================
Error: (07/29/2013 01:49:05 PM) (Source: SideBySide)(User: )
Description: C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifestC:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifestE:\esetsmartinstaller_enu (1).exe

Error: (07/29/2013 01:42:32 PM) (Source: SideBySide)(User: )
Description: C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifestC:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifestC:\Users\hayley\Downloads\esetsmartinstaller_enu.exe

Error: (07/29/2013 01:42:27 PM) (Source: SideBySide)(User: )
Description: C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifestC:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifestC:\Users\hayley\Downloads\esetsmartinstaller_enu.exe

Error: (07/29/2013 01:42:26 PM) (Source: SideBySide)(User: )
Description: C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifestC:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifestC:\Users\hayley\Downloads\esetsmartinstaller_enu.exe

Error: (07/29/2013 01:39:43 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/29/2013 01:01:18 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 13119

Error: (07/29/2013 01:01:18 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 13119

Error: (07/29/2013 01:01:18 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (07/29/2013 01:01:17 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 12058

Error: (07/29/2013 01:01:17 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 12058


CodeIntegrity Errors:
===================================
  Date: 2012-11-12 22:22:30.786
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2012-11-12 22:22:30.770
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.


=========================== Installed Programs ============================

Adobe AIR (Version: 2.6.0.19140)
Adobe Flash Player 11 ActiveX (Version: 11.7.700.224)
Adobe Flash Player 11 Plugin (Version: 11.7.700.224)
Adobe Reader X MUI (Version: 10.0.0)
Advanced SystemCare 6 (Version: 6.0)
Apple Application Support (Version: 2.2.2)
Apple Software Update (Version: 2.1.3.127)
Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver (Version: 1.0.0.36)
Bejeweled 3 (Version: 2.2.0.97)
Bonjour (Version: 3.0.0.10)
Chuzzle Deluxe (Version: 2.2.0.95)
Cisco EAP-FAST Module (Version: 2.2.14)
Cisco LEAP Module (Version: 1.0.19)
Cisco PEAP Module (Version: 1.1.6)
Conexant HD Audio (Version: 8.51.2.51)
D3DX10 (Version: 15.4.2368.0902)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
ESET Online Scanner v3
FATE - The Traitor Soul (Version: 2.2.0.95)
Fishdom ™ 2 (Version: 2.2.0.98)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Update Helper (Version: 1.3.21.123)
HP Officejet Pro 8600 Basic Device Software (Version: 25.0.619.0)
HP Officejet Pro 8600 Help (Version: 140.0.2.2)
HP Update (Version: 5.003.000.004)
I.R.I.S. OCR (Version: 12.3.4.0)
Intel® Management Engine Components (Version: 7.0.0.1144)
Intel® Processor Graphics (Version: 8.15.10.2353)
Intel® Rapid Storage Technology (Version: 10.1.2.1004)
iTunes (Version: 10.7.0.21)
Java Auto Updater (Version: 2.0.4.1)
Java™ 6 Update 25 (Version: 6.0.250)
Junk Mail filter update (Version: 15.4.3502.0922)
KODAK Share Button App (Version: 4.00.0000.0000)
Label@Once 1.0 (Version: 1.0)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Mesh Runtime (Version: 15.4.5722.2)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office 2010 (Version: 14.0.4763.1000)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Click-to-Run 2010 (Version: 14.0.4763.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Home and Student 2010 (Version: 14.0.6029.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.6029.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Single Image 2010 (Version: 14.0.6029.1000)
Microsoft Office Starter 2010 - English (Version: 14.0.4763.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Security Client (Version: 4.1.0522.0)
Microsoft Silverlight (Version: 5.1.10411.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022.218 (Version: 9.0.21022.218)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (Version: 10.0.30319)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
Netwaiting (Version: 1.0.1)
Penguins! (Version: 2.2.0.95)
Plants vs. Zombies - Game of the Year (Version: 2.2.0.95)
PlayReady PC Runtime amd64 (Version: 1.3.0)
PlayReady PC Runtime x86 (Version: 1.3.0)
Polar Bowler (Version: 2.2.0.97)
Realtek USB 2.0 Reader Driver (Version: 1.0.0.15)
Realtek WLAN Driver (Version: 2.00.0013)
Registry Clean Expert
SafeConnect
Skype Launcher (Version: 2.01)
Skype™ 5.10 (Version: 5.10.116)
Stellar Phoenix Windows Data Recovery - Home (Version: 4.2.0.1)
SUPERAntiSpyware (Version: 4.55.1000)
Synaptics Pointing Device Driver (Version: 15.2.11.1)
Tom Clancy's Splinter Cell (Version: 2.2.0.97)
Toshiba App Place (Version: 1.0.6.3)
TOSHIBA Application Installer (Version: 9.0.1.2)
TOSHIBA Assist (Version: 4.2.3.0)
Toshiba Book Place (Version: 3.3.9679)
TOSHIBA Bulletin Board (Version: 1.6.11.64)
TOSHIBA Disc Creator (Version: 2.1.0.11 for x64)
TOSHIBA eco Utility (Version: 1.3.5.64)
TOSHIBA Face Recognition (Version: 3.1.17.64)
TOSHIBA Hardware Setup (Version: 4.08.09.00)
TOSHIBA HDD/SSD Alert (Version: 3.1.64.9)
Toshiba Laptop Checkup (Version: 2.0.13.11)
TOSHIBA Media Controller (Version: 1.0.87.4)
TOSHIBA Media Controller Plug-in (Version: 1.0.7.5)
Toshiba Online Backup (Version: 2.0.0.31)
TOSHIBA PC Health Monitor (Version: 1.7.9.64)
TOSHIBA Quality Application (Version: 1.0.3)
TOSHIBA Recovery Media Creator (Version: 2.1.5.5109a)
TOSHIBA ReelTime (Version: 1.7.21.64)
TOSHIBA Resolution+ Plug-in for Windows Media Player (Version: 1.1.2001)
TOSHIBA Service Station (Version: 2.2.12)
TOSHIBA Sleep Utility (Version: 1.4.2.8)
TOSHIBA Supervisor Password (Version: 4.08.09.00)
TOSHIBA Value Added Package (Version: 1.6.1.64)
TOSHIBA Web Camera Application (Version: 2.0.3.3)
TOSHIBA Wireless LAN Indicator (Version: 1.0.5)
TOSHIBARegistration (Version: 1.0.6)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2836939) (Version: 1)
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553378) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft Office 2010 (KB2598242) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687503) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687509) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2767886) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2597090) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687623) 32-Bit Edition
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2598240) 32-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2589371) 32-Bit Edition
Update Installer for WildTangent Games App
Virtual Villagers 5 - New Believers (Version: 2.2.0.97)
WildTangent Games (Version: 1.0.2.5)
WildTangent Games App (Toshiba Games) (Version: 4.0.5.14)
Windows Driver Package - Eastman Kodak KODAK Digital Camera (01/29/2010 1.4.1.0) (Version: 01/29/2010 1.4.1.0)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3538.0513)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3538.0513)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3538.0513)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
WinPatrol (Version: 25.6.2012.1)
Zuma's Revenge (Version: 2.2.0.97)

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 36%
Total physical RAM: 4043.86 MB
Available physical RAM: 2559.5 MB
Total Pagefile: 8085.91 MB
Available Pagefile: 6283.17 MB
Total Virtual: 4095.88 MB
Available Virtual: 3978.55 MB

========================= Partitions: =====================================

1 Drive c: (TI106234W0C) (Fixed) (Total:580.18 GB) (Free:511.95 GB) NTFS
3 Drive e: () (Removable) (Total:7.45 GB) (Free:1.28 GB) FAT32

========================= Users: ========================================

User accounts for \\HAYLEY

Administrator            Guest                    hayley                   

========================= Minidump Files ==================================

No minidump file found


**** End of log ****
 


Looking back....I should have been a lot more specific when I said I wanted to be somebody.albertavatar.jpg


#8 Blufx

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Posted 29 July 2013 - 02:38 PM

This eset scanner is doing nothing but counting up seconds since I started it. 0 files scanned. 0 infected files. 3 hours scan time. There has to be something better. I've already dropped a bomb of malware scans on that turned up nothing. What's this gonna find that all the others can't?


Looking back....I should have been a lot more specific when I said I wanted to be somebody.albertavatar.jpg


#9 Blufx

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Posted 29 July 2013 - 02:46 PM

I'm cancelling this scan. I'm reading elsewhere that I should see files being scanned although maybe slow, but this is doing nothing. Anybody got some ideas?


Looking back....I should have been a lot more specific when I said I wanted to be somebody.albertavatar.jpg


#10 noknojon

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Posted 30 July 2013 - 01:03 AM

Download Security Check by Screen317 from HERE
* Save it to your Desktop.
* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.
Note: If a security program requests permission to access the Internet, allow it to do so.

 

Thank You -



#11 Blufx

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Posted 30 July 2013 - 08:19 AM

Will post soon.


Edited by Blufx, 30 July 2013 - 08:21 AM.

Looking back....I should have been a lot more specific when I said I wanted to be somebody.albertavatar.jpg


#12 Blufx

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Posted 30 July 2013 - 03:06 PM

Results of screen317's Security Check version 0.99.71  
 Windows 7 Service Pack 1 x64 (UAC is enabled)  
 Internet Explorer 10  
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled!  
Microsoft Security Essentials   
  (On Access scanning disabled!)
 Error obtaining update status for antivirus!  
`````````Anti-malware/Other Utilities Check:`````````
 Malwarebytes Anti-Malware version 1.75.0.1300  
 Java™ 6 Update 25  
 Java version out of Date!
 Adobe Flash Player 11.7.700.224  
 Google Chrome 26.0.1410.64  
 Google Chrome 27.0.1453.110  
````````Process Check: objlist.exe by Laurent````````  
 Norton ccSvcHst.exe
 WinPatrol winpatrol.exe
 Malwarebytes Anti-Malware mbamservice.exe  
 Malwarebytes Anti-Malware mbamgui.exe  
 Malwarebytes' Anti-Malware mbamscheduler.exe   
 BillP Studios WinPatrol WinPatrol.exe  
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 12% Defragment your hard drive soon! (Do NOT defrag if SSD!)
````````````````````End of Log``````````````````````
 


Looking back....I should have been a lot more specific when I said I wanted to be somebody.albertavatar.jpg


#13 noknojon

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Posted 30 July 2013 - 05:34 PM

Hello -

I have read most of the material above and have a few items for you

 

Microsoft Security Essentials     (On Access scanning disabled!) < Is this correct ?
 Error obtaining update status for antivirus! 

 

JAVA Version7 Update25 is now current Untick any Addons or Toolbars offered during the download. Please uninstall All older versions -

 

Advanced SystemCare 6 (Version: 6.0) < Unless you removed this, it is not showing ?
Advanced SystemCare 6 contains an Antivirus program that will clash with similar programs.
It is also a Registry Cleaner / Optimizer that can remove needed installs -

 

CodeIntegrity Errors: are all over 6 months old and can be ignored -

 

The Bonjour Service (iTunes) seems to cause many problems, so I would disable it via services.msc

 

Delete your version of ESET Scanner as it may have been a corrupted download (Programs and Features)

 

Please download and run TFC, or Temp File Cleaner by Old Timer
This will remove the backlog of Temp / Junk files that can prevent some programs from running.
Usage Instructions:

  • Download TFC from the download link above and save the file on your desktop.
  • Close ALL running applications as TFC will terminate them before attempting to clean up the temporary files.
  • Double-click on the TFC icon.
  • When the program opens, click on the Start button.  TFC will terminate the Explorer process and all running applications and then begin the process of cleaning out all of your temp folders.
  • When done, press OK to reboot your computer and finish the cleanup.

Note: Depending on how much data is currently stored in the Temp folders, this process can take quite a while to remove all of the files, so please be patient.

 

 

To remove minor infections, unwanted Toolbars and some Add-Ons

Please download AdwCleaner by Xplode onto your desktop.

*Close all open programs and internet browsers.
*Double click on adwcleaner.exe to run the tool.
*Click on Delete.
*Confirm each time with Ok.
* NOTE :Your computer will be rebooted automatically. A text file will open after the restart.

*Please post the contents of that logfile with your next reply.
*You can find the logfile at C:\AdwCleaner[S1].txt as well.

 

 

 

Download, & save & then run the M/Soft Safety scanner
http://www.microsoft...us/default.aspx
Let me know the result. If it flags any file, we will need the full path & filename.

Note: The Microsoft Safety Scanner expires 10 days after being downloaded.
To rerun a scan with the latest anti-malware definitions, download and run the Microsoft Safety Scanner again.

 

 

Thank You -



#14 Blufx

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Posted 30 July 2013 - 05:48 PM

Please mark this thread as solved. I found an add on in IE was causing the problem.


Looking back....I should have been a lot more specific when I said I wanted to be somebody.albertavatar.jpg


#15 noknojon

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Posted 30 July 2013 - 06:08 PM

Thank you for the update -

 

The topic will remain open if you do wish to add anything else later.

 

Regards -






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