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Frequent BSOD and freezing


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5 replies to this topic

#1 blueblue90

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Posted 29 July 2013 - 08:55 AM

Hi, I made a post in the "Am I infected? What do I do?" forum and I now firmly believe that I do not have an infection. I was told to delete files by a member and those files are actually harmless. I have the same files on all of my laptops and the BSOD only occurs on 1 laptop and not the others. So I am not sure what may be going on? I have frequent BSOD's and also freezing on my computer. I noticed that I get the BSOD when downloading files or when I try to load a web page that has many videos or pictures. I have 8gb of ram and plenty of computer space. Could you please help?



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#2 dc3

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Posted 29 July 2013 - 09:42 AM

 WXPVOL_EN.iso is download program for torrents.  Peer-to-peer downloads are one of the quickest ways to become infected.  

 

Please publish a Snapshot using  Speccy to provide us with information to help you.

 

Please download MiniToolBox  , save it to your desktop and run it.
 
 Checkmark the following checkboxes:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 Anshad Edavana

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Posted 29 July 2013 - 10:05 AM

Hi

 

In addition to the above instructions, i would like to add the followings.

 

:step1: Set your Windows to write small memory dumps in the event of a crash.

 

http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html

 

:step2: Don't use CCleaner or other temporary file cleaning tools until the issue is solved. They will automatically delete the dump files.



#4 blueblue90

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Posted 29 July 2013 - 10:06 AM

@Arachibutyrophobia,  The iso file came from 4shared.com. I don't use torrents.

 

 

MiniToolBox

 

MiniToolBox by Farbar  Version: 13-07-2013

Ran by KT (administrator) on 29-07-2013 at 11:00:41

Running from "C:\Users\KT\Downloads"

Microsoft Windows 7 Home Premium  Service Pack 1 (X64)

Boot Mode: Normal

***************************************************************************

 

========================= Event log errors: ===============================

 

Application errors:

==================

Error: (07/29/2013 06:06:38 AM) (Source: WinMgmt) (User: )

Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (07/28/2013 11:23:14 PM) (Source: SideBySide) (User: )

Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.

A component version required by the application conflicts with another component version already active.

Conflicting components are:.

Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.

Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.

 

Error: (07/28/2013 07:12:25 PM) (Source: WinMgmt) (User: )

Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (07/28/2013 07:07:08 AM) (Source: ASRservice) (User: )

Description: The handle is invalid

 

Error: (07/28/2013 07:07:07 AM) (Source: ASRservice) (User: )

Description: The handle is invalid

 

Error: (07/28/2013 06:10:22 AM) (Source: SideBySide) (User: )

Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.

A component version required by the application conflicts with another component version already active.

Conflicting components are:.

Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.

Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.

 

Error: (07/27/2013 10:23:40 PM) (Source: SideBySide) (User: )

Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.

A component version required by the application conflicts with another component version already active.

Conflicting components are:.

Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.

Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.

 

Error: (07/27/2013 10:23:30 PM) (Source: SideBySide) (User: )

Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.

A component version required by the application conflicts with another component version already active.

Conflicting components are:.

Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.

Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.

 

Error: (07/27/2013 06:52:57 PM) (Source: WinMgmt) (User: )

Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (07/27/2013 06:30:29 AM) (Source: WinMgmt) (User: )

Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

 

System errors:

=============

Error: (07/28/2013 07:13:56 PM) (Source: Service Control Manager) (User: )

Description: The LAlarm Service service hung on starting.

 

Error: (07/27/2013 06:54:29 PM) (Source: Service Control Manager) (User: )

Description: The LAlarm Service service hung on starting.

 

Error: (07/27/2013 06:32:01 AM) (Source: Service Control Manager) (User: )

Description: The LAlarm Service service hung on starting.

 

Error: (07/26/2013 07:20:24 PM) (Source: Service Control Manager) (User: )

Description: The LAlarm Service service hung on starting.

 

Error: (07/26/2013 06:00:27 AM) (Source: BugCheck) (User: )

Description: 0x0000000a (0x0000000000000000, 0x0000000000000002, 0x0000000000000000, 0xfffff80002c8ce42)C:\Windows\MEMORY.DMP072613-18626-01

 

Error: (07/26/2013 06:00:20 AM) (Source: EventLog) (User: )

Description: The previous system shutdown at 12:28:44 AM on ?7/?26/?2013 was unexpected.

 

Error: (07/25/2013 10:27:59 PM) (Source: BugCheck) (User: )

Description: 0x0000000a (0x0000000000000000, 0x0000000000000002, 0x0000000000000000, 0xfffff80002c80e42)C:\Windows\MEMORY.DMP072513-15724-01

 

Error: (07/25/2013 10:27:51 PM) (Source: EventLog) (User: )

Description: The previous system shutdown at 10:23:59 PM on ?7/?25/?2013 was unexpected.

 

Error: (07/25/2013 06:13:50 PM) (Source: Service Control Manager) (User: )

Description: The LAlarm Service service hung on starting.

 

Error: (07/24/2013 04:36:56 PM) (Source: Service Control Manager) (User: )

Description: The LAlarm Service service hung on starting.

 

 

Microsoft Office Sessions:

=========================

Error: (07/29/2013 06:06:38 AM) (Source: WinMgmt)(User: )

Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (07/28/2013 11:23:14 PM) (Source: SideBySide)(User: )

Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifestc:\program files (x86)\ESET\eset online scanner\ESETSmartInstaller.exe

 

Error: (07/28/2013 07:12:25 PM) (Source: WinMgmt)(User: )

Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (07/28/2013 07:07:08 AM) (Source: ASRservice)(User: )

Description: The handle is invalid

 

Error: (07/28/2013 07:07:07 AM) (Source: ASRservice)(User: )

Description: The handle is invalid

 

Error: (07/28/2013 06:10:22 AM) (Source: SideBySide)(User: )

Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifestC:\Users\KT\Downloads\esetsmartinstaller_enu.exe

 

Error: (07/27/2013 10:23:40 PM) (Source: SideBySide)(User: )

Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifestC:\Users\KT\Downloads\esetsmartinstaller_enu.exe

 

Error: (07/27/2013 10:23:30 PM) (Source: SideBySide)(User: )

Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifestC:\Users\KT\Downloads\esetsmartinstaller_enu.exe

 

Error: (07/27/2013 06:52:57 PM) (Source: WinMgmt)(User: )

Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (07/27/2013 06:30:29 AM) (Source: WinMgmt)(User: )

Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

 

=========================== Installed Programs ============================

 

7-Zip 9.20

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AuthenTec TrueAPI (Version: 1.3.0.144)

Avidemux 2.5 (Version: 2.5.6.7716)

Avira Free Antivirus (Version: 13.0.0.3884)

AviSynth 2.5

AVStoDVD 2.4.2 (Version: 2.4.2)

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Blackhawk Striker 2 (Version: 2.2.0.95)

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Debut Video Capture Software

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DivX Setup (Version: 2.6.1.9)

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Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)

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Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)

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SpywareBlaster 4.6 (Version: 4.6.1)

SUPERAntiSpyware (Version: 5.5.1006)

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Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)

Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)

Update for Microsoft .NET Framework 4 Client Profile (KB2836939) (Version: 1)

Update for Microsoft Office 2010 (KB2494150)

Update for Microsoft Office 2010 (KB2553065)

Update for Microsoft Office 2010 (KB2553092)

Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition

Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition

Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition

Update for Microsoft Office 2010 (KB2553378) 32-Bit Edition

Update for Microsoft Office 2010 (KB2566458)

Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition

Update for Microsoft Office 2010 (KB2598242) 32-Bit Edition

Update for Microsoft Office 2010 (KB2687503) 32-Bit Edition

Update for Microsoft Office 2010 (KB2687509) 32-Bit Edition

Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition

Update for Microsoft Office 2010 (KB2767886) 32-Bit Edition

Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition

Update for Microsoft Outlook 2010 (KB2597090) 32-Bit Edition

Update for Microsoft Outlook 2010 (KB2687623) 32-Bit Edition

Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition

Update for Microsoft PowerPoint 2010 (KB2598240) 32-Bit Edition

Update for Microsoft SharePoint Workspace 2010 (KB2589371) 32-Bit Edition

Update Installer for WildTangent Games App

Validity WBF DDK (Version: 4.3.205.0)

VC80CRTRedist - 8.0.50727.6195 (Version: 1.2.0)

Vegas Movie Studio HD 11.0 (Version: 11.0.75)

Vegas Pro 11.0 (64-bit) (Version: 11.0.595)

VIP Access SDK (1.0.1.2)  (Version: 1.0.1.2)

Virtual Villagers 4 - The Tree of Life (Version: 2.2.0.98)

VLC media player 2.0.2 (Version: 2.0.2)

WildTangent Games App (HP Games) (Version: 4.0.10.20)

Windows Live Communications Platform (Version: 15.4.3502.0922)

Windows Live Essentials (Version: 15.4.3502.0922)

Windows Live Essentials (Version: 15.4.3538.0513)

Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)

Windows Live Installer (Version: 15.4.3502.0922)

Windows Live Language Selector (Version: 15.4.3538.0513)

Windows Live Mail (Version: 15.4.3502.0922)

Windows Live Mesh (Version: 15.4.3502.0922)

Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)

Windows Live Messenger (Version: 15.4.3538.0513)

Windows Live MIME IFilter (Version: 15.4.3502.0922)

Windows Live Movie Maker (Version: 15.4.3502.0922)

Windows Live Photo Common (Version: 15.4.3502.0922)

Windows Live Photo Gallery (Version: 15.4.3502.0922)

Windows Live PIMT Platform (Version: 15.4.3508.1109)

Windows Live Remote Client (Version: 15.4.5722.2)

Windows Live Remote Client Resources (Version: 15.4.5722.2)

Windows Live Remote Service (Version: 15.4.5722.2)

Windows Live Remote Service Resources (Version: 15.4.5722.2)

Windows Live SOXE (Version: 15.4.3502.0922)

Windows Live SOXE Definitions (Version: 15.4.3502.0922)

Windows Live UX Platform (Version: 15.4.3502.0922)

Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)

Windows Live Writer (Version: 15.4.3502.0922)

Windows Live Writer Resources (Version: 15.4.3502.0922)

WinPatrol (Version: 25.0.2012.5)

WinPcap 4.1.3 (Version: 4.1.0.2980)

Zuma's Revenge (Version: 2.2.0.98)

 

========================= Memory info: ===================================

 

Percentage of memory in use: 36%

Total physical RAM: 8139.6 MB

Available physical RAM: 5166.72 MB

Total Pagefile: 16277.39 MB

Available Pagefile: 12573.57 MB

Total Virtual: 4095.88 MB

Available Virtual: 3954.47 MB

 

========================= Partitions: =====================================

 

1 Drive c: () (Fixed) (Total:673.38 GB) (Free:359.84 GB) NTFS

2 Drive d: (Recovery) (Fixed) (Total:21.09 GB) (Free:2.27 GB) NTFS

3 Drive e: (HP_TOOLS) (Fixed) (Total:3.96 GB) (Free:1.07 GB) FAT32

 

========================= Users: ========================================

 

User accounts for \\KT

 

Administrator            Guest                    KT

 

========================= Minidump Files ==================================

 

No minidump file found

 

 

**** End of log ****


Edited by blueblue90, 29 July 2013 - 10:08 AM.


#5 blueblue90

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Posted 29 July 2013 - 10:27 AM

Hi

 

In addition to the above instructions, i would like to add the followings.

 

:step1: Set your Windows to write small memory dumps in the event of a crash.

 

http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html

 

:step2: Don't use CCleaner or other temporary file cleaning tools until the issue is solved. They will automatically delete the dump files.

 

Thanks, I feel like an idiot. I use ccleaner repeatedly. That's why I couldn't find the dump file that another member asked me to post. 



#6 Anshad Edavana

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Posted 29 July 2013 - 11:14 AM

Hi

 

Please try the below steps.

 

:step1: Uninstall the below programs.

 

Avira Free Antivirus
 
Ad-Aware 
 
Spybot - Search & Destroy 

 

:step2: Install Microsoft Security Essentials.

 

 http://www.microsoft.com/en-in/download/details.aspx?id=5201

 

:step3: Uninstall Daemon tools completely.

 

Kernel mode drivers used by this program are known to cause unstability in Windows 7. Please uninstall it for testing. There are better alternatives available for virtual CD functionality. 

 

Once the uninstall complete, download and run SPTD uninstall tool from the below link.

 

http://www.duplexsecure.com/download/SPTDinst-v183-x64.exe

 

Run the tool and click uninstall button to remove SPTD driver. If the button is grayed out, skip this step.

 

sptd.jpg

 

 

If the above steps din't helps and the BSOD continues, upload the dumps located in C:\Windows\Minidump folder for inspection. At least three dumps are needed to find a pattern. You can zip the dumps to a single file for easy uploading. Also post the Speccy snapshot as per previous instruction. 






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