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Virus infestation problem


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#1 cullism

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Posted 29 July 2013 - 12:32 AM

This morning I ran Malwarebytes and SuperAntivirus as I do periodically. SuperAntivirus didn't find any major threats but Malwarebytes came up with a list of files affected by a PUP virus.My next step would normally be to press Remove then restart the computer as requested to remove all remaining traces. The same thing happened about two weeks ago. After pressing Remove I restarted the computer as advised, only to find that Windows 8 wouldn't load. I tried everything, including trying to boot up with the installation disk and a recovery flashdrive. Nothing worked. Neither the disk nor the flashdrive were recognized. I ended up having to take it to a technician who took several days to fix the problem. Currently I have Malwarebytes up but I am afraid to press Remove and even more afraid to restart/switch off the computer. Can anyone help?
 
You will notice from the log below that Avast is shown as off. For some reason it switches off without warning so that I have no protection.
 
 
OS Version: Microsoft Windows 8 Pro, 32 bit
Processor: Intel® Core™2 CPU 6300 @ 1.86GHz, x64 Family 6 Model 15 Stepping 6
Processor Count: 2
RAM: 3068 Mb
Graphics Card: Intel® G41 Express Chipset v2, 1406 Mb
Hard Drives: C: Total - 176587 MB, Free - 132646 MB; D: Total - 299999 MB, Free - 225207 MB; L: Total - 305241 MB, Free - 187114 MB;
Motherboard: Gigabyte Technology Co., Ltd., G41M-Combo
Antivirus: avast! Antivirus, Disabled

 



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#2 tas562

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Posted 29 July 2013 - 12:40 AM

Possibly the virus it self will cause some major damage if you try to remove it. I have no idea why it wouldn't "recognize" the flash drive or disc. If they can't be recognized, then maybe you should get a new HD. Although, this is fixable i think, but it'll be more of a work than usual. 

 

can you boot into safe mode at all?
 


Edited by tas562, 29 July 2013 - 12:55 AM.


#3 cullism

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Posted 29 July 2013 - 07:46 AM

I would love to be able to boot into safe mode, however I am afraid I will have the same problem as the last time when I rebooted and then found I couldn't do anything at all.






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