Because of to many grandkids on my laptop it picked up something and I needed to run the restore disk. I was able to do that. Now I need to download the drivers so it will connect to the internet, both wireless and cabeled. I found the dell help site but I just don't know how to do the down load to my PC and then to the laptop. I borrowed a Western Digital external drive from a friend, but that's the total level of my knowledge. I live remote and have on one for support or help. I just don't know how to do it, and need kindergarden level instructions. Thanks.