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remove file from windows temp folder


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#1 ryrhino

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Posted 28 July 2013 - 02:27 PM

Hello,
My OS is Vista. I am trying to remove all files from my windows temp file. Most of the items in the temp folder I am able to remove by using select all then delete. The one I am not able to remove is called boot_interprosses it says it is a file folder. When I try to remove I get the error destination folder access denied. I have tried to use Unlock to try to unlock the file and then delete but that did not work. When I open the file skype_c2c_messaging_mutex appears. How do I delete this file and prevent it from returning? Please provide clear easy to understand instructions. 
Also daily I get files/folders in the temp file that start with avg_ is there a way of preventing these from returning? 

Thanks for any and all help.

 



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#2 dc3

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Posted 28 July 2013 - 06:46 PM

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
  • Update Malwarebytes' Anti-Malware
  • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
  • Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Reagardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

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